# Maisonette — user reviews > 25 indexed App Store user reviews of Maisonette by Maisonette Inc., rated 4.90/5 from 2,809 ratings. - Source: https://appshunter.io/ios/app/maisonette/id1607354539/reviews - App overview in markdown: https://appshunter.io/ios/app/maisonette/id1607354539.md - Rating breakdown: 5★ 2,672 · 4★ 92 · 3★ 17 · 2★ 13 · 1★ 15 ## What do users think of Maisonette? Overall sentiment: mixed **Pros** - 👍 Excellent shopping experience - 👍 Easy to use app - 👍 Offers great discounts - 👍 High-quality products **Cons** - ❌ Advertised discounts not provided - ❌ App issues and unreliable customer service **Commonly reported bugs** - App crashes and freezes - Discount codes not working as promised **Most requested features** - Improve app functionality and reliability - Honor advertised discounts and promotions ## Newest reviews (5 of 25) ### 5/5 — Top Notch! *2023-11-24* Easy shopping, great discount on top of sale price & excellent brand quality!! ### 5/5 — Love *2023-08-12* The best selection and the app is so easy to use. ### 5/5 — Many purchased *2023-05-04* I have purchased many many products for both boys and girls. They are always top quality and all my grandchildren love their gifts! I highly recommend their products! ### 5/5 — Love Maisonette *2023-04-26* I always find something to love! ### 5/5 — Love it *2022-04-29* I love Maisonette! The app is super fast and makes it easy for me to find what I need. ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible *2026-05-03, version 6.4* New app is not good keep working on it. ### 1/5 — Horrible customer service *2025-12-03* Buyer beware!!! If you buy from this site and have any issue at all it will take days to hear back and will be a shockingly bad experience t trying to get any help at all from their customer service team. I’m telling everyone I know not to shop here and will be deleting the app immediately after my first awful experience with a double purchase going through and they are doing zilch absolutely nothing to help in facilitating a positive customer experience. Seriously DO NOT WASTE YOUR TIME BUYING FROM THIS COMPANY- they don’t care about their customers experience AT ALL!!!!!! ### 1/5 — Awful *2025-04-23* No customer service, impossible to get a response even through email. Company should be reported to the BBB. ### 1/5 — Promoted discount not given *2024-10-11, version 4.5* The website stated that by signing up for the app a 10% discount would be given on the first order. No discount code was given. Very disappointed. ### 1/5 — Dishonest company and atrocious “service” *2023-12-01* Rebranded made in china crap. Outsourced “customer service” that lies to get your money and does not honor what they say. Stay far away. App doesn’t work and they have no clue as to what they were doing. Had to get my card issuer involved because they point blank are trash. They will waste your time and take your money. Run! Luxury? Ludicrous. ### 1/5 — Afterpay *2022-12-02, version 2.7* why is Afterpay an option on the site but not the app??? ### 2/5 — No Additional % Off *2024-11-29* Website advertised that I receive an additional 20% off for downloading the app and this was not provided. ### 3/5 — Overall good *2025-12-08* Its a good app but there is no way to share wishlists which is a shame. I was hoping I to share it with my family for the holidays ### 3/5 — Love the store - App Wishlist needs work! *2022-07-25* I love this store and the products it offers; and the ability to have a wishlist of items is great. However, it seems after just a handful of saves to my wishlist on the app, I can’t add anything new to it. Half my older favorites also dropped off the list, despite the items still being for sale. I hope the devs can fix this soon! **Developer response:** Thank you for the feedback! We are sorry to hear that you are experiencing issues with the wishlist feature. Our development team is currently working on optimizing the wishlist functionality. Stay tuned for an app update in the next few weeks that will include these performance optimizations. If you have any other feedback, please feel free to reach out mobileapp@maisonette.com! ### 4/5 — Almost great *2025-10-24* I wish the app would allow the buyers to review products! ## Most praised reviews (10 highest-rated) ### 5/5 — Lamborghini Owner *2025-10-18* I was able to get my exact car for my granddaughter. ### 5/5 — Quality Clothing *2025-09-29* Maisonette never disappoints; the quality, detail and originality is above and beyond! ### 5/5 — Blue hue crystal trees *2025-09-11* I have bought many of the Cody Foster trees and love the beautiful colors for the Christmas season. ### 5/5 — Very convenient *2025-08-22* I always find what I’m looking for. Website is very easy to navigate. ### 5/5 — Customer care saves the day *2025-07-27* I like the clothes and furniture on this site. I’ve never had a problem until 2 weeks ago. The site would not load. Then it did and I couldn’t use any of my cards to pay. It was a mess and very frustrating. I reached out to customer care via email. They were extremely helpful and courteous. And I was able to final complete my purchase. So I want to commend the customer care department for helping me work through this problem. ### 5/5 — Like the application *2025-05-25* Nice deals on the shoes section ### 5/5 — excellent purchases *2025-01-10, version 4.9* best place to shop xx ### 5/5 — App Purchase *2024-08-13* I love using the Maisonette app., I had a pleasurable experience shopping for my toddler. The app gives you easy access to everything in the site and offers special discounts from time to time. ### 5/5 — Wonderful !! *2023-12-08* Wonderful shops all brought together under one roof! Quality shops with good prices!! ### 5/5 — Love this store! *2023-12-02* I can always find what I want! Good quality clothing and toys. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*