# Malabar Gold & Diamonds — user reviews > 178 indexed App Store user reviews of Malabar Gold & Diamonds by Malabar Gold Pvt Ltd, rated 4.70/5 from 1,741 ratings. - Source: https://appshunter.io/ios/app/malabar-gold-and-diamonds/id1424197760/reviews - App overview in markdown: https://appshunter.io/ios/app/malabar-gold-and-diamonds/id1424197760.md - Rating breakdown: 5★ 1,426 · 4★ 184 · 3★ 50 · 2★ 23 · 1★ 58 ## What do users think of Malabar Gold & Diamonds? Overall sentiment: negative **Pros** - 👍 Friendly and informative app - 💡 Easy online payment on monthly plan - 👍 Trustworthy shop **Cons** - 🐛 App not responding - 🐛 Interface not good - 🐛 Scheme information not shown - 🐛 Payment option not available - 🐛 Slow with latest update - 🐛 Doesn't function properly - 🐛 OTP not working for USA numbers **Commonly reported bugs** - Unable to login - Unable to pay scheme payments - Not showing gold rate - OTP not received **Most requested features** - Improve app performance and stability - Add more payment options - Provide accurate and up-to-date information ## Newest reviews (17 of 178) ### 2/5 — Slow *2026-08-22* The developers need to skill their app as the app is extremey slow, unable to handle evem single click? Why is the app designed if it cant handle the requests of users? Please upgrade it to handle requests of users. Nothing comes when clicking any button to view itmes from categories and it will take a whole lifetime if ang product comes. ### 4/5 — Payment History not showing the gold rate *2026-05-19* After updating the app, Payment History not showing the gold rate at the time of payment. Old app was showing correct. Please fix this urgently otherwise it will lead to suspicion. ### 3/5 — Performance *2026-05-13* There's something off with the UI, though the earlier version of the app was old but still flexible to use, but this version takes time to load and also the headers don't fetch the items being displayed. Hope you really look into this for better performance. Thank you. ### 1/5 — Doesnt show grams accumulated in gold plan *2026-05-13, version 5.11* After update, it doesnt show how many grams accumulated in my gold purchase plan New update: i don’t see my gold purchase plans anymore and now after logging out. Im unable to signin. ### 1/5 — New app is not supporting Apple Pay *2026-05-12, version 5.11* Previous was allowing to pay using Apple Pay , new app do not have option for Apple Pay. If try to make payment using international credit card it’s failed to make payment. ### 4/5 — Design Fix Needed *2026-05-01* Rest other things looks smooth in new app compared to previous version. Additionally, Gold Purchase Plan History should be in descending order i.e latest transactions should come on top. Why are we having PDF download old app design history page was much informative without hassle of PDF. Request Team to fix this in next release this is very annoying. ### 1/5 — Worst app ever *2026-04-30, version 5.11* There is not one good thing to say about this app. I can’t believe an international brand can have such worst app. Slow, no loading, no further navigation after clicking buttons. Your app sucks. ### 2/5 — Doesnt show grams accumulated in gold plan *2026-04-29, version 5.9* After update, it doesnt show how many grams accumulated in my gold purchase plan ### 1/5 — Slow app *2026-04-28, version 5.9* Unable to pay the purchase plan .This app doesn't show my old purchases and cannot make a payment to new purchase plan .This is so weird that app doesn't take my mobile number .I cannot add my US number surprisingly it is only allowing 8 digit mobile number .please sort it out soon ### 1/5 — Worst service my them *2026-04-24, version 5.8* After an update. It doesn’t recognise my profile and if I am add my phone number it’s show eight digit number for USA if my payment would be late you have pay for this. ### 1/5 — APP IS NOT WORKING AFTER ALL NEW UPDATES *2026-04-23, version 5.7* FIX THE OTP (is not coming) ### 1/5 — Horrible app *2026-04-19, version 4.6* With none of the pages working and throwing error , even if we try to set the profile , check prices! Complained to Malabar office directly too no response. ### 1/5 — Sk *2026-04-16, version 4.6* Worst site as many of the items are not working ### 4/5 — Gold rate not showing *2026-04-09, version 4.6* Actually we are installing the app for seeing gold rates and plans but gold rate is not showing other than that everything is alright ### 1/5 — Bug - Today’s rates may working *2026-04-05, version 4.6* I have been using the app for some time now, however for past few weeks, Today’s rate tab is not working. It shows the error message that unexpected error occurred, try again after some time and it keeps showing every single time. ### 2/5 — About application *2026-04-04, version 4.6* Please update your application to new features most of the time hang the app, also don’t show gold rate when we open the application occurring error we are not satisfied with this application and when we make payment of scheme most of the time errors will come also not open the application ### 2/5 — Very bad app *2026-04-01, version 4.6* App is very bad, too slow to open and never work ## Most critical reviews (10 lowest-rated) ### 1/5 — Auto pay *2026-08-11, version 5.16.0* I am unable to add the auto-payment option, which is a major issue with the application. I also spoke with the Malabar shop associates in New Jersey, but their response was that they are unable to do anything about this issue. Unfortunately, the issue still continues. Please look into this urgently and provide a proper resolution. ### 1/5 — Need Better Transparency for Gold Scheme Payments *2026-07-12* The app works well overall, but it misses an important feature for customers enrolled in the gold savings scheme. Every payment made towards the scheme should display the gold rate per gram applicable on the transaction date along with the corresponding quantity of gold accumulated. This would improve transparency, help customers keep track of their purchases, and eliminate the need to calculate it and keep a record for each transaction for this information. Adding this feature would make the app far more informative ### 1/5 — Useless aap developer *2026-07-06* Ever since you updated your website and app, I haven’t been able to log into my own account. What’s the point of asking for OTPs multiple times if I still can’t log in, even with my password. I’ve tried logging in more than 50 times, but nothing works. I need to place an order, but unfortunately, the experience with your website and app has been extremely frustrating. The old Malabar website may have looked outdated, but at least it worked properly. Please help me log into my account as soon as possible. ### 1/5 — Unable to Access My Gold Scheme – Poor App and Customer Support Experience *2026-06-24* I am very disappointed with the Malabar Gold app and customer support service. I have an active gold purchase scheme with Malabar Gold, and I make my monthly payments through the mobile app. However, for the last two months, my gold purchase scheme has not been visible in the app, even though the scheme is still active and my payments are being made. I have two accounts registered in the app—one with my UAE mobile number and another with my Indian mobile number. Both accounts are linked to the same email address. Recently, I have been unable to access my UAE account, and this appears to be related to the issue. I contacted customer care several times, but unfortunately, I did not receive any proper assistance. Different representatives provided different information, and no one seemed to understand the issue or offer a solution. Instead of resolving the problem, they kept redirecting me without giving a clear answer. As a customer who has trusted Malabar Gold with a long-term savings scheme, I expected much better support and a reliable mobile application. It is very frustrating when customers cannot view their active schemes or access their accounts properly. Based on my experience, I would advise anyone considering opening a gold purchase scheme with Malabar Gold to think carefully. Unless you are able to visit the store every month and make payments directly, which requires spending additional time, fuel, and effort, you may face difficulties if the app or online services stop working properly. A savings scheme should provide convenience, not create unnecessary stress. I hope Malabar Gold takes this issue seriously, restores access to my account, and improves both the app and customer support service for all customers. ### 1/5 — Malabar New App Performance Issues and Payment Processing Delay *2026-06-24* The previous Malabar Gold & Diamonds app version was much better compared to the new application. I have been using the new app for the past three months, and the response time is very slow. Also, after making my monthly payment, the status has been showing as “Processing” since yesterday night and it is still not updated. Kindly fix these issues and consider allowing customers to use the previous version until the new app is fully stable. The current version is very difficult to use and needs improvement. ### 1/5 — Poor Customer Service *2026-06-11* I have placed the order on 29th May through the application, despite being their frequent customer opting their application was the worst decision ! Neither I have received any update on my order nor the order placed - the app still shows 7th June as ETA . Their customer care is of no use they will only tell you that they are working on it but will never disclose the actual reason of delay . ### 1/5 — Can’t Pay Gold Scheme When Gold Prices Drop *2026-06-10* One of the worst apps I’ve used. Whenever the gold price falls, the app does not allow me to make payments towards my gold scheme. When I contact customer support, they simply say that there is high traffic on the app. What is frustrating is that the payment option only seems to become available again once the gold price increases. This has happened multiple times, making it appear as though the app is intentionally restricting payments when prices are lower. Whether this is a technical issue or by design, it creates a poor customer experience and raises concerns about fairness and transparency. Based on my experience, I would not recommend opening a gold scheme with them. ### 1/5 — No OTP received *2026-06-08* It’s been over a month now am still not able to login to the app to pay for my gold scheme because am not able to receive OTP. I have reached out multiple times but haven’t received any proper solution. One supporting agent said they will get back to me another said uninstall and reinstall the app. Unfortunately the service is very disappointing. Am now considering to switch to any other gold scheme provider. Thank You ### 1/5 — OTP not being sent for Advance Payment *2026-05-24, version 5.12* OTP not being sent for Advance Payment ### 1/5 — Monthly plan issue *2026-05-18* I am not able to see my monthly plan in the app. Tried contacting customer care a the store from where I purchased the plan, everytime same answer that app is being updated. Hearing the same thing from over 3 weeks now but still no resolution. I don’t want to visit the store to make the payment of my plan, not going to buy another plan because of the poor service. ## Most praised reviews (10 highest-rated) ### 5/5 — Facing issue in app *2026-05-03* Very very bad experience,I have installed app and add my account but actually I have two accounts but in app only one can login another account can not add,even I have deleted my older account but still it is available and new can not add,I have visited Malabar store but they can’t help me,because they don’t have idea how it happen….. Very baddddd😨 ### 5/5 — For online payments *2026-04-15, version 4.6* Easy app ### 5/5 — Excellent service *2026-03-30, version 4.6* I was purchasing from more then 10 years from same brand very good quality product very good price always helpful staff they explain everything very honestly some time I have no budget to buy but they have schemes and they explain how to buy if you like the product they helped me to buy I was going Jabel Ali in crown mango mall shop I must thank staff Ashiq be coz of him I buy always once in year for my family he is very very honest staff make me very happy thank you all team & Malabar gold Once again thank you so much Ashiq for being honest 🙏🥰🤝🫶 ### 5/5 — The best gold shop *2026-03-20, version 4.6* Special thanks to Kim (alwahda branch) for always assisting us so kindly and professionally. She is very accommodating, patient, and attentive to our needs every time we visit. Her excellent customer service truly makes a difference and keeps us coming back. Highly recommended! ✨ ### 5/5 — Iam a long time customer of malabar❤️🇵🇭❤️🇦🇪 *2026-03-16, version 4.6* Good quality!very nice design ,amazing price and all the staff is very accomodating.. ### 5/5 — Very good *2026-02-25, version 4.6* great service ### 5/5 — Excellent *2026-02-18, version 4.6* I am from Pakistan and prefer to buy gold from you in UAE ### 5/5 — The best gold plan for investment. *2026-02-06, version 4.6* I’ve been extremely impressed with Malabar Gold & Diamonds and their gold purchase plans. The entire process is transparent, reliable, and designed with the customer’s long‑term benefit in mind. The flexibility in payment options, the trustworthiness of their brand, and the assurance of purity make it an excellent choice for anyone looking to invest in gold with confidence. Their customer service is exceptional as well—professional, friendly, and always ready to guide you through the process. Whether you’re a first‑time investor or someone who regularly buys gold, Malabar’s plans provide unmatched value and peace of mind. Highly recommended for anyone seeking a secure and rewarding gold investment experience. ### 5/5 — Great service 5 ***** *2026-01-31, version 4.6* I always get the best customer service by irish and rubelyn thats why i always choose to get my malabar gold at al rigga branch near rigga metro dubai ### 5/5 — Payment200Aed done so smoothly now *2026-01-30, version 4.6* It’s so smooty, it’s amazingly fantastic --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*