# Malaysia Airlines — user reviews > 531 indexed App Store user reviews of Malaysia Airlines by MALAYSIA AIRLINES BERHAD, rated 4.70/5 from 2,567 ratings. - Source: https://appshunter.io/ios/app/malaysia-airlines/id1220318722/reviews - App overview in markdown: https://appshunter.io/ios/app/malaysia-airlines/id1220318722.md - Rating breakdown: 5★ 2,234 · 4★ 189 · 3★ 47 · 2★ 16 · 1★ 81 ## What do users think of Malaysia Airlines? Overall sentiment: negative **Pros** - 👍 Good service - 👍 Easy to use app - 👍 Excellent customer service - 👍 Smooth and easy booking - 👍 Convenient app - 👍 Quick and handy **Cons** - 🐛 Buggy app with glitches - 🐛 Slow and unresponsive - 🐛 Crashes frequently - 🐛 Login issues - 🐛 Unreliable app - 🐛 Poor user experience - 🐛 Difficult to use - 🐛 Misleading information - 🐛 Lack of features - 🐛 Outdated and clunky **Commonly reported bugs** - White screen issue during booking - Unable to select dates correctly - Booking payment issues - Inconsistent seat selection - Inability to update passenger details - Enrich membership login problems - App crashing on latest iOS version **Most requested features** - Ability to add Enrich card to Apple Wallet - More sophisticated password options for security - Biometric login for the app - Ability to scan passport details for faster booking - Notification for gate and terminal details before flights - Multi-city booking option - Better integration with loyalty program ## Newest reviews (10 of 531) ### 2/5 — Getting Better *2026-08-19, version 30.0.56* Ever improving, but still lagging at certain stages. Could be better when the user goes ‘back’ - to amend details etc. How about incorporating biometric log on for the app? Also, how about allowing more sophisticated password entries, for greater security? Update (19/08/26)- doesn’t read the scan or photo of the passport very well when checking in! Fix! ### 2/5 — Passport scan problem *2026-07-17, version 30.0.54* Malaysian passport does not separate given name from surname and MAS check in categorises that info under surname. Hence received error message that name does not match booking ### 5/5 — Wonderful Experience *2026-06-28* I had a wonderful experience flying with Malaysian Airlines, my family trip was perfect with this airline. **Developer response:** Thank you for taking the time to review our app. We greatly appreciate your feedback and are delighted to hear about your positive experience. Your kind words serve as a motivation for our team to continue delivering an exceptional user experience. We are committed to consistently improving our app to meet the needs and expectations of our users. Once again, thank you for your support and for choosing our app. ### 1/5 — Awful *2026-06-18, version 30.0.52* The app is jarring and non intuitive. Finding a booking for example requires you to search with your booking reference and surname, after an age it redirects to a second page for you to enter your booking reference and surname yet again, only this time the continue button fails to work. Not sure why after logging in with username and password and entering in an OTP, I then need to receive another OTP code to edit my details. It’s slow and unhelpful, I simply gave up and used the website. ### 1/5 — Full service airline fares but budget airline service *2026-06-16, version 30.0.52* Recently flew with Malaysia airlines on business from MEL to KUL I was treated as a secondary passenger maybe I was the only two Asians on the flight while the others gets look after with the full package( bread refills, constant checking in if they need to have their beverages topped up) while I have to request for all of these and my milk tea was totally forgotten until a third reminder to the chief cabin crew. Economy within Malaysia is just as bad, the crew are either tired / being trained or hated their job . I was even told to help a crew out to crush her plastic bottles during meal collection and the inflight entertainment /meals were lacking. I would definitely choose to fly air Asia with all the add ons which is far greater value for flying within Malaysia than Malaysia Airlines. What a shame for an airline that started Singapore Airlines ### 1/5 — So bad… *2026-06-15, version 30.0.52* One of the worst airline apps I’ve ever encountered. Can’t sign in, can’t choose seats ### 5/5 — A1 *2026-06-14, version 30.0.52* Great customer service always they try to serve. ### 5/5 — About App *2026-06-11* Very quick, friendly and easy to use. **Developer response:** Thank you for taking the time to review our app. We greatly appreciate your feedback and are delighted to hear about your positive experience. Your kind words serve as a motivation for our team to continue delivering an exceptional user experience. We are committed to consistently improving our app to meet the needs and expectations of our users. Once again, thank you for your support and for choosing our app. ### 1/5 — Almost unusable *2026-06-08* As an experienced traveller who works in technology, I have to say trying to sign up to this service was nigh on impossible. It wouldn’t allow use of standard email addresses (reason unknown; no explanation given); then tried using Gmail (didn’t provide option for use of Passkey so had to reset my Gmail account!); then sent various messages to my mobile (some worked and some didn’t, within time limits). Quite astounding. I was wondering if their app had been hacked as it was so bad it seemed hard to believe. For Devs: using iPhone 16; latest iOS; accepted cookies for shell app etc. ### 5/5 — Excellent *2026-06-06, version 30.0.52* Excellent service so far. Can’t wait to get on board. Hoping your service remains excellent during the journey ## Most critical reviews (10 lowest-rated) ### 1/5 — Honestly the worst airline app *2026-08-10, version 30.0.55* Can’t check in, can’t login. Process for registration is slow and laborious. So much to fix with this app! ### 1/5 — Doesn’t allow adding frequent flyer details in app *2026-08-10, version 30.0.55* Very inconvenient check-in process, having a hard time adding frequent flyer details as well as getting boarding pass in app ### 1/5 — Mishandling of luggage and it broke *2026-08-01, version 30.0.55* Did not even apologise and refund for Damaged Luggage ### 1/5 — Almost unusable *2026-07-31, version 30.0.54* As an experienced traveller who works in technology, I have to say trying to sign up to this service was nigh on impossible. It wouldn’t allow use of standard email addresses (reason unknown; no explanation given); then tried using Gmail (didn’t provide option for use of Passkey so had to reset my Gmail account!); then sent various messages to my mobile (some worked and some didn’t, within time limits). Quite astounding. I was wondering if their app had been hacked as it was so bad it seemed hard to believe. For Devs: using iPhone 16; latest iOS; accepted cookies for shell app etc. ### 1/5 — Impossible to use *2026-07-28, version 30.0.55* I can’t even to connect to the app at all, and if I connect to the website there is no way to find my ticket. Good thing I have the e-ticket via email. ### 1/5 — Worst App *2026-07-26, version 30.0.54* I’m not sure how they make money when the app doesn’t allow purchases. I have been trying to purchase $3000 worth of flight tickets for 2 adults for weeks. First, it did not allow me to purchase for 2 and keep showing price for 1 adult. Then, when I finally have the free time to attempt the purchase again. It doesn’t even allow me to get to payment page. I had all my card details ready, yet they’re so adamant on not taking my money. Never had this much trouble with all other international airlines. Better off spending my money with SIA, always a smooth transaction. ### 1/5 — Awful *2026-07-21, version 30.0.54* The worst airline app I have ever used. So slow, won’t load, logs you out. No way to contact people ### 1/5 — Pointless but required *2026-06-24, version 30.0.52* This mess of an app is needed if you want to confirm anything bought online but there moment it comes to try to do anything for convenience like advanced check in, it blocks you with no explanation. Pointless to use, but needed all the same. Honestly do whatever you want, i don't expect you to get better ### 1/5 — App *2026-06-23, version 30.0.52* Worst app. It’s nearly impossible to sign in ### 1/5 — Worst airline app *2026-06-20, version 30.0.52* Worst app ever. So hard to use. Takes ages to load. So hard to login. I can’t even login. Difficult to navigate. Really poorly thought out, just like all of MAS services. ## Most praised reviews (10 highest-rated) ### 5/5 — Yatin *2026-08-30, version 30.0.56* Great flawless - easy to interact with ### 5/5 — Excellent *2026-08-30, version 30.0.56* Very easy to check in ### 5/5 — Great service *2026-08-30, version 30.0.56* Amazing service on every flight ### 5/5 — Easy and Fast *2026-08-28, version 30.0.56* Great communication and feedback. ### 5/5 — Most economical airline *2026-08-25, version 30.0.56* Third time flying Malaysian airline and they are the best ! ### 5/5 — Nice *2026-08-06, version 30.0.55* Awesome service 👍🫡 ### 5/5 — Lee-Ann *2026-07-28, version 30.0.55* Very easy to navigate website and check in ### 5/5 — Favorite Travel App *2026-07-13, version 30.0.54* This is so cool and easy to use. Lots of options and doesn’t crash out often ### 5/5 — Very cool *2026-07-09, version 30.0.54* Nice and easy to use. Very simple and quick. ### 5/5 — Excellent airline *2026-07-09, version 30.0.54* I have always enjoyed traveling on MAS, the hospitality, the care that is provided to every customer is exceptional. It feels like coming home😄 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*