# Malouf Base — user reviews > 60 indexed App Store user reviews of Malouf Base by CVB inc, rated 3.40/5 from 67 ratings. - Source: https://appshunter.io/ios/app/malouf-base/id1330737323/reviews - App overview in markdown: https://appshunter.io/ios/app/malouf-base/id1330737323.md - Rating breakdown: 5★ 30 · 4★ 6 · 3★ 6 · 2★ 8 · 1★ 17 ## Newest reviews (17 of 60) ### 3/5 — Alarm not showing as an option *2026-06-30, version 4.2* I love how convenient the app is but one of the things I was most excited about was being able to set up an alarm. I have an S755 and Ive tried lots of different things to try and work around the button for the alarm missing (deleting/reinstalling app, resetting up the bed, setting up a shortcut with Siri automation but I can’t get any of that to work. I imaging it is something that can get fixed on the back end as long as someone can take a look. Please let me know if possible if that is something that would be possible. If it helps to know I am on an iPhone 17 pro on iOS 26.5.1. ### 2/5 — It works, kind of. *2026-04-13, version 4.2* This app will suffice as a remote control substitute, but you’ll have to put up with lots of bugs. Pros: * Easy to use * Mirrors most remote functions * Siri Shortcuts integration Cons: * Buggy * Command lag When you start the app, you are asked to select which bed you want to control. This is the stupidest screen to have to tap through every time— maybe just notice that I only own one bed and automatically select it? You know, like 99% of the people on the planet? Once you get past the first screen, the layout of the app is odd to say the least. For example, the presets screen, which is basically a sub-tab of the unlabeled positioning (I guess?) tab, has large blank spaces where one would expect zero-gravity and anti snore presets to be. Despite the weirdness, it’s easy to use, and you won’t have any trouble finding most of the remote control functionality mirrored in the app. Nor is there a bunch of fluff trying to make the app more than it needs to be. Adjustments have a noticeable lag, though I suspect that this is a hardware or communications issue rather than an app issue. Plenty of other issues are probably attributable to the app, though. For example, other reviewers have mentioned connectivity problems. This is indeed a frequent issue, but I have noticed that some commands work more reliably than others, and can help the app to recover a connection. This behavior is strong evidence of app bugs rather than hardware issues. One nice feature of the app is Siri Shortcuts. “Hey Siri, flatten my bed,” works reliably for me in the morning, since the phone has been near the bed all night. Shortcuts from the lock screen never seem to work, though. Also, you can’t control the bed’s night light from Siri, which is a huge miss in my opinion. The bed base itself sounds like an electric window raised to the volume of a Vitamix, so I’d imagine the anti snore feature works well by simply waking you up. I wouldn’t know, though, because I don’t snore. ### 3/5 — Needs Widget *2026-01-10, version 4.2* Want to adjust my position while I’m sick in bed, but I have to go through a bunch of logins first. Would love to see a widget ### 4/5 — Missing presets *2025-09-30, version 4.2* I’ve used this app for over a year as my primary way to adjust my bed (s750). I opened it a couple months ago to find two preset options missing 1) the custom 2) setting and 2) the lounger setting. I’d like these back please. ### 2/5 — Problems with the app since update *2025-09-06, version 4.2* Love the app. It’s much more convenient than using my remote. But since the last update, I’ve lost 2 or 3 presets. Please fix! Update: I currently have the S655 adjustable base. The specific problem I have is, after the last update; I no longer have access to the ‘Zero Gravity’ or the ‘Anti-Snore’ selections when I choose the presets option at the top of the screen. The choices used to be there, along with other choices and now they’re just gone. Idk what happened, but I used those on a daily basis. Please fix the issue. ### 4/5 — Needs a little bit more work *2024-11-18, version 3.14* Siri can only do preset commands by the manufacturer, but it should also be able to do preset commands maybe I don’t want 0G maybe I want another pre-set command by using Siri . This should generally be more shortcuts and shortcut flexibility, like running the massage through shortcuts . For the price I pay for the thing I’m surprised it doesn’t have it. ### 2/5 — Inadequate app. *2023-12-15, version 3.6* Connection to base often lost, but works fine when connected. Siri commands do not show up in my app. Frame is the M455 so no idea why they are not available. Tried reinstalling app and/or base setup but neither works. Probably just use supplied remote. So far works okay. ### 2/5 — Bluetooth connection *2023-07-08, version 3.6* I just purchased the M455 Malouf adjustable frame. The frame works great with the remote control that came with it. I downloaded the app for my iPhone but it will not sync to my phone nor to my wife’s phone. I don’t know it’s the app or the bed that is the problem. ### 3/5 — 4 star for iOS, 0 stars for Apple Watch app *2023-05-14* The watch app simply doesn’t work on my Apple Watch 6 or Ultra watches. Says “Your iPhone is not responding. Open the app on your phone and try again.” Did that. Rebooted both devices. Uninstalled and reinstalled apps on both. Same message each time. Main app works okay. A little clunky to set up for split bed (after choosing model for your side of bed you have choose model again for other side as if you might have two different models). I’ve had to delete and reset my setup about monthly for the last two years. ### 2/5 — Snore Feature *2023-04-10, version 3.6* The anti snore feature stopped working. Have been sending emails for 6 months and call but this feature still does not work. No one from the company response to this problem. The app has errors but does not tell you how to fix this feature. Spending almost $3000.00 for this base and does not perform as expected. ### 2/5 — Never works *2023-03-15, version 3.6* It constantly loses contact with base making this app useless. Snore detect is also sporadic. ### 1/5 — Does not find base *2023-03-12, version 3.6* Please fix does not find based on current iOS ### 1/5 — Apple Watch Not Working *2023-03-02, version 3.5* As others already mentioned, the Apple Watch app is not working. This was one of the features that tipped me over the edge from buying a different brand. The split King base is not cheap and this is very frustrating. Please fix. Also, tapping on App Support brings up a website with a 404 error code. Not a happy customer right now. Will change review when this is fixed. ### 3/5 — Can’t pair remote AND 2 apps on different phones *2023-02-28, version 3.5* We have the remote paired with the bed, I also have the app on my iPad so I can adjust from there. My husband also has the app on his iPhone, but it won’t pair! Is there a limit to how may apps can be paired to the same bed? If so…very dumb! ### 4/5 — No longer works on Apple Watch. *2023-02-17, version 3.5* I’ve uninstalled and reinstalled the Apple Watch app after updating to new iOS. Just keeps saying it can’t detect my base and to open on iPhone. It still works great on my iPhone 14 Pro Max with new iOS just not the Apple Watch. As someone who is disabled I rely on the app to work on my Watch as I wear that to bed so I don’t have to always sleep with my phone. ### 1/5 — Cannot get Siri or Bluetooth to recognize *2023-02-15, version 3.5* Reached out to customer service, said I would hear in a few days. I can add the bed, but the app recognize that my Bluetooth is enabled. ### 2/5 — No longer works on Apple Watch after new update *2023-01-20, version 3.5* I’m not able to use the Apple Watch version after updating to v3.5, 5 days ago. It keeps saying “Your iPhone is not responding. Open the app on your phone and try again”. It works just fine on my iPhone. I have the Apple Watch series 8. My phone and watch both have the latest iOS. I’m not sure it anyone else is having this issue. ## Most critical reviews (10 lowest-rated) ### 1/5 — Lost bed after fresh download *2025-09-16, version 4.2* I lost connection with bed and now undiscoverable with app. ### 1/5 — Won’t stay connected *2024-12-23, version 3.14* After using the app a few days I started to have to force quit the app and reopen it. Now it won’t connect at all even after ensuring the base was plugged in. I even tried pushing the pair button on the cord under the base and still it won’t connect. ### 1/5 — Not working in Watch *2024-10-02, version 3.14* The apppreviosly works but now on says that iPhone is not responding and from iPhone it really works ### 1/5 — No dual Forte mode *2024-05-26, version 3.14* Garbage app. Can only control the right side of the split head bed. No option to setup the left hand side of the bed. Sticking to the remotes that came with the bed. ### 1/5 — WHAT HAPPENED?!!!!! *2024-02-23, version 3.6* Had to down load this app because the previous one was no longer supported. (It worked great!) THIS APP WILL NOT SYNC! Have installed. Uninstalled and installed again. NOTHING! Tried all the bases listed. STILL NOTHING! ### 1/5 — Very poor app *2024-01-27, version 3.6* Not much works correctly and what does work is full of glitches. It’s sad to think that some companies consider this to be production ready apps. ### 1/5 — Doesn’t work, little to no Support *2024-01-21, version 3.6* This app doesn’t work if you have a Malouf split king bed. It will not recognize the other side of the bed. Spent $5k and only get 75% of the functionality they claim their base has! ### 1/5 — Doesn’t work with iPhone *2023-10-30, version 3.6* Does not work with iPhone. They are aware of problems but has not fixed. ### 1/5 — Base *2023-10-26, version 3.6* Does this program ever work? It’s insane to have to restart the app over and over and over reboot your phone and it still doesn’t work. Who on earth wrote this program ### 1/5 — Bad app *2023-05-04, version 3.6* Without uptodate Any color Poor app ## Most praised reviews (10 highest-rated) ### 5/5 — Awesome *2025-09-21, version 4.2* Didn’t even know my bed had a app ### 5/5 — Amigable operativo *2024-07-07, version 3.14* Excelente app, muy practica ### 5/5 — Became a little glitchy in the last year *2024-01-27, version 3.6* Update - resetting network settings on my iPhone seems to have resolved this issue. This app worked great for a while. I’m not sure if it was an app update or iOS update, but the app is now a little glitchy with my S755 bases. If I leave the app open after using it, then try to use it again a few minutes later, the base doesn’t respond. I have to go back to the app landing page, select the bed again and then the app works again. First world problem, but nonetheless frustrating. ### 5/5 — Sooo user friendly! *2021-07-20, version 3.3.5* Easy to set up! Easy to figure out! Easy to use! Excellent customer service too! A+ from me! ### 5/5 — Love it! *2021-03-31, version 3.3.5* I have loved using this app. It was really easy to connect the first time and has worked seamlessly since. I love the “Hey Siri” features and not having to always use the remote. This app and adjustable base have been game changers. ### 5/5 — Works great and links quickly *2021-03-03, version 3.3.5* I have had problems in the past with my app disconnecting from my adjustable base quickly but this one connects quick and stays connected. By far the best I have used. ### 5/5 — Fantastic app *2020-03-11, version 3.2.5* This app is so user friendly and easy to navigate. Not hard to connect to the base and the app reacts just as quickly as the remote. Hands free Siri Shortcuts are really fantastic and the new snore control keeps me sleeping peacefully at night. Great app! ### 5/5 — Great Base and App *2019-12-23, version 3.0.6* So far the app works great, but my app does not have the Alarm function shown in the pictures or described in advertising material; this is a function I was really looking forward to. Any idea how to get that functionality back? ### 5/5 — Stays connected and works with Siri *2019-05-23, version 2.3* I love this app. It has worked near flawlessly for me. Thank you, Malouf! ### 5/5 — Siri Shortcuts Rock!! *2019-04-24, version 2.2* This app works great and is really easy to connect. I love the Siri shortcuts - makes adjusting the base hands-free and fun. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-17.*