# Maman App — user reviews > 52 indexed App Store user reviews of Maman App by Lunchbox Technologies Inc., rated 4.80/5 from 4,139 ratings. - Source: https://appshunter.io/ios/app/maman-app/id1586189740/reviews - App overview in markdown: https://appshunter.io/ios/app/maman-app/id1586189740.md - Rating breakdown: 5★ 3,758 · 4★ 123 · 3★ 73 · 2★ 45 · 1★ 140 ## What do users think of Maman App? Overall sentiment: negative **Pros** - 👍 Easy to navigate - 💕 Great food and ambiance - 🥰 Friendly and professional staff **Cons** - 🐛 App frequently not working - 💰 Higher prices on app compared to in-store - 🔍 Inventory issues and sold-out items - 🤔 Rewards program not functioning properly **Commonly reported bugs** - Unable to create account - Constant app crashes and log-outs - Rewards points not updating correctly - Delivery/pickup time options not available **Most requested features** - Display calorie information - Allow dine-in ordering through app - Improve app stability and reliability - Streamline order and payment process ## Newest reviews (13 of 52) ### 2/5 — Buggy *2026-07-10, version 26.0.0* I had trouble sign in through Google. Checked out as guest, payment through Apple Pay took a long time. ### 2/5 — The app is not fast enough *2026-04-07* I need to be able to get into the app and place an order while on NYC subway and sometimes it takes 3-4 stops before i’m able to do so because the app loads so slowly ### 2/5 — Horrible check out experience *2026-03-26, version 25.8.0* Such an easy process turned in to a complicated process. App stuck on check out multiple times. Lol ### 2/5 — Bait and Switch App *2026-03-05* Terrible app. Scan for Loyalty doesn’t work, you need to scan with the payment. Your app keeps telling me I have rewards and then when i open the app there’s nothing! the bait and switch just pisses me off more because you’re clearly clamoring for me to use the app again. before this lunchbox nonsense the maman app was great! the rewards are great! you guys only get my business because it’s the closest coffee shop to my workplace but TRUST i only go as a last resort. ### 4/5 — Love maman, but missing items? *2026-01-29* Love this cafe and overall the app works well but I have never been able to find the quiche on the app, which is one of my favorite items. It would be helpful to have a search function. ### 4/5 — Great App…. *2025-11-19, version 25.6.0* The app is easy navigate, however I hoped they display the calorie intake as they do on the website :) ### 1/5 — so many bugs on this app *2025-05-31, version 25.2.9* this is a horrible app get it together i can’t even place my order ### 3/5 — Quiche? *2025-05-30, version 25.2.9* I wanted to order quiche. It’s in the restaurant, but not in the app. 🤷🏽‍♂️ ### 1/5 — App is broken *2025-05-20, version 25.2.9* App doesn’t allow for ordering or redeeming rewards. Stores appear “closed” even when they are open. It’s been like this for months. ### 1/5 — App and Rewards don’t work. *2025-02-12* I downloaded the app after visiting a couple of times. I noticed I was not receiving reward but thought it might be a delay. After a week of multiple purchases I asked the employees who told me the rewards weren’t working. There’s signs in the coffee shop advertising the app but no one knows how to use or help. A waist of time. ### 2/5 — Maman app, now with Rokt advertisements *2025-02-12* The maman app is pretty average. It takes 50 million steps for me to get to the order screen, so often I’ve made it to the shop and ordered before I’m close to checking out. Y’all should compare it to blank street’s app.. Now the app has Rokt advertisements too, I assume cause the app is unprofitable, and the ads make it profitable? Maybe if you make the app better more people will use it? Coffee is decent though so what can I do? ### 4/5 — App payment problems *2024-10-09* Every time I check out the app tells me my email has already been used, although I’m already logged in. Then I need to go back into the order or tip amount and change something minor , keep trying check out 5x, and eventually it allows me to pay. Huge waste of time. ### 1/5 — App Rarely Works and Rewards Are Worse *2024-08-03, version 1.2.5* Every other time I go to their stores, the app can't be used. It used to be $50 to get a $5 reward, then $75 for $5, now $100 for $5. The rewards aren't worthwhile anymore, so I go to a different coffee chain now. ## Most critical reviews (10 lowest-rated) ### 1/5 — Location services is broken *2026-09-03* The app cannot determine my location despite having full permissions to view location data. Error message is not helpful. Remove and reinstall did not fix the problem. ### 1/5 — This app never works *2026-08-28, version 26.1.1* I have to try and pay 2 and three times every time I check out the mobile order is insane and the app is always crashing I hate this app ### 1/5 — Clunky *2026-08-15, version 26.0.6* The app hung up several times during my transaction. It would have been faster for me to travel there and order it onsite! ### 1/5 — in-app coupons never work *2026-07-25, version 26.0.3* in-app coupons never work ### 1/5 — Bad app *2026-06-14, version 25.9.1* Worst app when u try to pay! ### 1/5 — The absolute worst *2026-05-23* This is the worst app I’ve ever used for this type of service. Downloaded it on my commute thinking I’d get ahead of the notoriously slow line - only to have it completely brick my phone. Had to Google how to reset a frozen phone once I got to my office. Truly a great start. Later that day, gave it a second chance. The interface is an absolute disaster - wall-to-wall magazine shoot photos when all you want is to find the coffee. The menu is a horizontal scroll bar with no “Coffee” label anywhere. You click Iced Drinks - nope, that’s $10 fruity specialty drinks. You scroll all the way down and eventually find actual coffee buried at the bottom. Then you notice the prices are higher than ordering in person. HIGHER. At Maman. You decide to order anyway - at least you can skip the line. You survive the whole ordeal, fill your cart, and then it asks you to select a pickup time. Not 5 minutes. Not 10. TWENTY MINUTES. (I think it was actually 40 but I’m a kind person.) Lucky for them they’re the only coffee shop near my office. They still got my business. But not because of this app. Despite it. ### 1/5 — Interface is garbage *2026-04-22* Where to start? The location functionality is horrendous. Also, Impossible to sign in via Google even though the option is presented. Basically forces you to default signing in as a guest, which means no saved order history, points etc. ### 1/5 — So bad *2026-02-15, version 25.7.4* The app freezes and takes multiple attempts to process the order ### 1/5 — There is no pick up now *2025-12-02, version 25.6.2* When you set pick up time, options start from tomorrow ### 1/5 — Never works *2025-08-02, version 25.4.3* The app never works when I am trying to redeem my rewards. Crazy and has too many issues ## Most praised reviews (10 highest-rated) ### 5/5 — Easy to use *2026-08-26* Easy to navigate and also see what rewards and promotions are available ### 5/5 — Love their coffee and staff *2026-05-11, version 25.8.8* Amazing staff in meatpacking. Always smiling and welcoming. Good drinks and choice of pastries ### 5/5 — Favorite place! *2026-02-23, version 25.7.4* Best restaurante in Wynwood! Amazing service and atmosphere ### 5/5 — Coffee *2026-02-05, version 25.6.8* The Best!!!! ### 5/5 — In LOVE with this place! *2026-01-13* Maman’s is the perfect little coffee/pastry/sandwich shop. They make the most aesthetically pleasing and great tasting coffee, and the foods always follows like a cherry on top 10/10 would recommend. Slightly pricy though guys a sandwich doesn’t have to be $17 ### 5/5 — Maman is great *2025-09-29, version 25.5.0* Love Maman Facu, Tomas , Matias so sweet & Professional .. feel like family here Everything amazing the Sofie Quiche delicious ### 5/5 — Incredible food and incredible vibe *2025-05-01, version 25.2.2* Must go! Exceptional pastries (please get the pistachio olive oil cake), incredible vibe, and outstanding service. ### 5/5 — 2.0 update broke the app *2024-06-13* 2.0 update broke the app, so for the last few months, I cannot scan in-store, order in advance, earn reward points, nor use them. I've spent at least enough to have cashed in one free coffee, and the front of house sales staff cannot help fix this. There are passable substitutions, with their own apps and rewards programs, also within range of my commute. Pity is, I like the actual in person locations and service Maman storefronts provide. Love the product, hate this app. ### 5/5 — Maman *2024-03-06, version 1.1.3* I love order in person. Got the app today and the experience is the cutest ✨ ### 5/5 — Almond latte *2023-12-02, version 1.0.10* Amazing latte I getting every day from them --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*