# Man & Van — user reviews > 23 indexed App Store user reviews of Man & Van by Dale Street Digital Ltd, rated 4.64/5 from 1,167 ratings. - Source: https://appshunter.io/ios/app/man-and-van/id1455174908/reviews - App overview in markdown: https://appshunter.io/ios/app/man-and-van/id1455174908.md ## Newest reviews (4 of 23) ### 5/5 — Excellent Man & Van service *2025-11-10* I had an excellent experience with this Man & Van service. The driver, Mumumi, was so sweet, polite, and professional. He really looked after his client and made sure everything was handled with great care. My move was smooth, efficient, and completely stress-free. It was so nice knowing and working with him — such a kind and genuine person. I truly appreciate his hard work and would highly recommend Mumumi to anyone planning a move. **Developer response:** Thank you so much for your wonderful review! 🌟 We’re delighted to hear that Mumumi made your move smooth, stress-free, and enjoyable. He’ll be thrilled to know his professionalism and kindness were appreciated. We’re proud to have drivers like him on the Man & Van team. Wishing you all the best in your new home, and thank you for choosing Man & Van! 🚚💪 ### 5/5 — Beautiful *2024-09-28* Paid same day as a driver and able to quote people lovely jobs coming every day, only thing that needs changing is that the app agrees on a price for you to take item so your guaranteed job but this is excellent anyway never had a problem using it payments always on time **Developer response:** Thanks for the great review and feedback ### 5/5 — Kevin of Man and Van *2024-02-09* M&V was much easier to use than Shipley and had options that made having two items picked up in neighbouring Sheffield areas and transported to Wigan; there was even a question of how many men were required and any problems with access. I cannot rate Kevin highly enough for his communications, courtesy, efficiency and very very competitive pricing. All in all a pleasant and easy transaction; which in itself is a rarity these days. **Developer response:** Hi, Thank you for your kind words! We're delighted to hear that Man & Van was easier to use than Shiply and provided you with the options you needed for your move. We're especially pleased to hear about your positive experience with Kevin. Your feedback on his communication, courtesy, efficiency, and competitive pricing is greatly appreciated. All in all, we're glad to have made your transaction pleasant and easy. Thank you for choosing Man & Van. MAV Support ### 5/5 — Simply sorted! *2022-08-06* I had my doubts, but literally got 5 replies to my advert in less than an hour, (and I posted it at 7.30 am) - all sorted for a move in three days time in less than an hour. Way cheaper than any of the quotes I was getting through removal companies, the move went really well as well. Thought it would all be dodgy quotes and dubious characters , but actually turned out to be super easy, 50% cheaper than any other quotes I got and all went to plan. Will definitely use this app again whenever I move next. **Developer response:** Fantastic! Thanks for leaving such a great review :-) ## Most critical reviews (10 lowest-rated) ### 1/5 — Zero accountability *2025-08-06* Full of thug drivers, booked a driver from London to Bradford he quoted an amount picked up the load and utterly refused to deliver it until we paid him double the amount he initially quoted. Complained to the app and they said we should speak with the driver. They even stopped responding to our complaint. There’s no one to talk to, if you are in trouble with your driver you are alone. They don’t have proper documentation of the drivers. They onboard a driver and it’s another person using the account. So many illegal workers using other peoples documents on the app. Zero Accountability. It’s unsafe. I advise you to flee. **Developer response:** We’re sorry to hear about your experience. If you only booked one driver, it may not be fair to label all drivers on the platform in this way. We always recommend speaking directly with the driver first if there’s any concern or misunderstanding. Please be assured that all drivers are identity, license and insurance checked before they can join the platform. It is very rare for a driver who has agreed to a quoted price to then not complete the job for that amount, unless the job details have changed after booking. If you can share the job reference with our support team (support@manandvan.app), we’d be happy to look into this further for you. All customer support tickets are investigated and resolved, and we take any concerns seriously. ### 1/5 — Customer service have no people skills whatsoever *2024-10-17* The app is clunky and continuously crashes. Customer service have no basic people skills whatsoever, and rule disputes in favour of the customer and leave you with nothing despite having all evidence to prove being out of pocket due to the customers incompetence. They are so rude and lacking any decency or understanding and have deleted my account due to them not knowing when to be professional. Absolute joke anyway good riddance. Update: Hardly fraud after driving over 100 miles just for the customer to decide to cancel and the app to then take the customers side and attempt to leave us out of pocket. Whoever runs the customer service needs to get a grip lol. **Developer response:** This driver marked a job as completed when they hadn’t actually done it! They tried to defraud us and the customer. We fully refunded the customer and blocked the driver from using the app. ### 1/5 — Unreliable and won’t recommend to anyone. *2024-08-05* I used the app to book a van. They ask for payment before hand so I made the payment. But after the payment, I couldn’t contact the driver and despite repeated messages, I didn’t receive any update. I tried contacting the customer service but unfortunately there’s no one available to respond to you. So in summary- I couldn’t contact the driver nor anyone from the platform. I am yet to get my refund. I suggest checking from google and directly calling rather than relying on this app. It’s not reliable and service is non-existent. Thank you. **Developer response:** Dear Steven, Thank you for reaching out and sharing your experience with us. We're sorry to hear about the difficulties you encountered during your recent booking. We want to assure you that your concerns are important to us, and we are committed to resolving this matter. We can see that the job has been marked as ‘completed’ by the driver, and the payment has been processed accordingly. Additionally, we have visibility into the correspondence between you and the driver via our in-app chat function. To better assist you, we kindly ask that you contact our support team directly at support@manandvan.app. We will be more than happy to look into your claim in detail and work with you towards a resolution, including any refund that may be due. We apologise for the inconvenience you’ve experienced and appreciate your patience as we work to address your concerns. Please don't hesitate to reach out to us via the email provided, and we will do our best to resolve this as quickly as possible. Thank you for your understanding. Man & Van Support Team ### 1/5 — Disappointing *2024-03-19* It’s not getting any better! Freezing & freezing with on screen messages about the failed server connection is persistent. I have to write a reply in a Notes App and copy it to the Man & Van hoping that by the time the app opens and I managed to copy/paste I won’t have to reopen the app again & again. New features that were announced long ago have not been implemented nor are working. Quote compare never worked. I’ve advised the app developers to make customers be more specific what needs to be moved coz when you write ‘boxes’, well, how many, how big,.. there are many questions that might influence the quotation. A feedback without a comment is unacceptable, especially when is negative and affects the overall rating! I could add many other comments of improvement to make the app better for both customers and service providers. Perhaps I might build one and be super competitive ;) **Developer response:** Thank you for taking the time to share your concerns with us. We sincerely apologise for the issues you’ve encountered with our app, including the freezing screens and server connection failures. We understand how frustrating these technical glitches can be, especially when they hinder the functionality of features like the quote compare tool.  We want to assure you that our team has been working diligently to address these issues. We are committed to not only resolving the current problems but also to continuously improving the app's overall performance and user experience. Your suggestion regarding the specification for items to be moved, such as the number and size of boxes, is a good suggestion and we do have a planned updated that incorporates this and individual room specifications for house moves. It’s clear insights like yours that enable us to refine our app to better serve both our customers and service providers. We’re also revisiting our feedback mechanism to ensure that all responses, particularly negative ones, are accompanied by comments for clarity and actionable insights. The implementation of new features has indeed taken longer than anticipated. We are taking steps to accelerate this process and ensure that announced features are not only launched but fully functional and beneficial to our users. Your feedback is a crucial part of our improvement process, and we would be grateful to hear any additional suggestions you may have. Please feel free to send them directly to us at support@manandvan.app. Your ideas and feedback might just be the catalyst for our next big update! Lastly, your hint at possibly creating a competitive app comes as no surprise given your keen observations and understanding of what users need. We take this as both a challenge to better our services and as a compliment to the passion you share for quality and functionality. Once again, we apologise for the inconvenience and frustration caused. We are here to support you and are committed to making your experience with Man & Van a positive and efficient one. Thank you for your patience and valuable feedback. Customer Support Team Man & Van App ### 1/5 — Very difficult to use *2023-02-21* Clunky, slow and very hard to use. There’s no way to change date / time of jobs if plans change. You can’t ask questions of drivers before accepting quotes. You have to pay a deposit before being put in contact with a driver and they don’t always respond when you do (I’ve had to request 3 deposit refunds for failed attempts at booking drivers. You can’t autofill cards details from your phone or use ApplePay, you have to type in your card details. Not very intuitive to use (instinctively you want to click on the driver name to view a quote, not the button). However, the fourth quote I accepted went ahead, I found a very good driver and we got the job done. Had it not been for the driver and the completed job I would have given no stars! I would use the driver again, but I won’t be using the app again. **Developer response:** Really sorry to hear you had this experience. Based on your valuable feedback we are going to make it possible to speak to drivers in advance of booking. Regarding auto filling card details, I have looked into this and it is down to the settings on your phone. You may find it autofills on websites but not apps. We are pleased you found a driver through the app and got the job done. ### 1/5 — I booked a man and van, and I got a thug with a can *2020-08-23* Be aware guys; this app has no work ethic at all. It's just full of gangsters who want to ripe you off. I booked a few household items for delivery from point A to B. I got a quote and accepted it. The thug came, and I loaded the items and confirmed the delivery address with him, and everyone was happy. He then went with ETA of about 35 min but he took 1.5 hr and then called me asking and threatening that he wouldn’t unload items unless I pay him extra money. Then we went in fight over the phone and he said that he will ask the support team to charge my card for that and I said off you go. When dropped off items he again ask the recipient for money and threatened him with same tactics which I think is what he used to do. I made a dispute through the app, and they seem that they don’t care at all. The whole experience was awful and I would recommend it. **Developer response:** Hi Leo, we are really disappointed to receive this review. Firstly, all of our drivers are verified. It is really unusual as the driver (or thug) you are referring to is one of our best drivers. He has over thirty five 5 star reviews! Upon speaking to the support team they have a slightly different recollection of events but the customer is always right. All the best. ### 2/5 — Could be more user friendly *2020-09-23* I found a good company through the app. But the app itself is very restrictive. There is no field on the bookings form to write additional information if your job doesn’t fit within their very narrow limits. No way to message companies that have sent quotes to clarify things before deciding which one to accept. And all messages disappear after the job is finished so no way to send a personal thank you other than writing a review. The App could do with some improvement. **Developer response:** Firstly, we are really pleased you found a good company through the app. We would be very happy to go through your feedback with you as we are not entirely sure what you mean. There is a big description box when you enter the job details. We do now restrict messages being exchanged with drivers pre-booking as the app just got abused with people handing out their phone numbers. However, once you've booked a driver you can communicate to your hearts content via the app's in-built chat. Please feel free to contact us at anytime and I'll be happy to explain: support@manandvan.app. ### 3/5 — Quick replies from individuals but app is very slow *2025-02-15* The app is very slow at loading and often glitches. Typing any numbers even time or dates will be assumed as phone numbers which isn’t ideal— but having hired people from this app definitely would still use it just be aware that it can take a while to load and sometimes be a bit difficult. **Developer response:** Thanks so much for your feedback and for continuing to use the app despite the earlier glitches. We’re happy to let you know those issues have now been fixed - loading times and number input are much improved. Really appreciate your support! ### 4/5 — It shows promise *2021-06-06* I thought that it was a rubbish app at first, as nothing was coming in for my part of the UK. However, a job came in late last night and I was picked to complete it this morning. The only thing that’s not clear is how the client pays the booking fee. It shows how much goes to the driver and how much the total job is, but it doesn’t explain how or who is paying the booking fee. **Developer response:** Hi, thanks for the feedback, we've now made it clearer! ### 5/5 — Second time using it, absolutely fantastic! *2026-08-29* This app is super reliable! The booking process is very simple and easy to navigate. It helps you quickly find nearby drivers—even at the last minute—with fair and free quotes, making the whole moving process much smoother and more enjoyable. ## Most praised reviews (9 highest-rated) ### 5/5 — Moving house experience *2026-08-29* Really easy and convenient platform to use. I posted my moving job yesterday and received quite a few responses within a short time, so it was easy to compare options and find someone suitable. The whole process was quick and straightforward, and I managed to arrange the move without any hassle. Very useful service! ### 5/5 — Moving house *2026-08-24* Excellent Man & Van service! The driver was friendly, professional, punctual, and extremely helpful throughout the whole move. Everything was handled carefully and efficiently, making the entire experience smooth and stress-free. We were very happy with the service and would definitely recommend him to anyone needing a reliable and trustworthy moving service. **Developer response:** Thank you for the fantastic review! We’re delighted to hear your driver provided such a friendly, professional and reliable service and made your move smooth and stress-free. Thanks for choosing Man & Van and for recommending us! ### 5/5 — Great service, easy to use *2026-07-31* I used this for house moving; it was very intuitive and easy for a person like me who's very price-sensitive. We can get multiple quotes in a short period of time, decide on the most suitable driver, and get great value for our money. Great app to make house moving planning a lot easier **Developer response:** Thank you for your fantastic review! We’re delighted to hear that you found the app intuitive and easy to use, and that being able to compare multiple quotes helped you find the right driver at the right price. Making house moves simpler, more transparent, and better value is exactly what we aim to do. We really appreciate your recommendation and look forward to helping with your next move! ### 5/5 — Easy Access *2026-07-25* Easy app to request drivers based on need and I got responses quickly with good prices as well. The drivers have ratings which are helpful. Also there’s privacy and while it may seem weird being unable to contact a driver prior booking, I think it’s good for both driver and intending client to limit conversations to chat only until confirmed payment **Developer response:** Thank you for your fantastic review! We’re delighted to hear you found it easy to request drivers, received quick responses with competitive prices, and found the driver ratings helpful. We’re also pleased you appreciate our privacy-first approach. Keeping communication within the app until a booking is confirmed helps protect both customers and drivers while ensuring a safe and secure experience. We really appreciate your support and look forward to helping with your next move! ### 5/5 — Couldn’t Have Asked for a Better Driver *2026-07-17* I had an excellent experience with this man & van service, and I can’t recommend this driver highly enough. His pricing was very fair, and from the very beginning he was a great listener and communicator. He carefully understood what I needed and made the whole moving process smooth and stress-free. He is a very skilled driver, and the loading and unloading were handled professionally, efficiently, and with great care. It was an extremely hot day, but he remained reliable, patient, and genuinely helpful throughout the entire move. When we encountered delays caused by a slow third-party system during unloading, he stayed calm and went above and beyond to keep everything moving as efficiently as possible. His professionalism, honesty, and willingness to help really stood out. I’m incredibly grateful for all of his hard work. I’ll definitely be asking for him again the next time I move. Thank you so much for making a stressful day so much easier! ### 5/5 — Uber for deliveries *2026-07-01* Wasn’t sure how well the t would work or how many users there are as never heard of this app. I tried it on off chance. I like how the drivers make direct offers and you can accept the offer that suits you. Worked out really well for me and would happily use again. ### 5/5 — Incredible and stress-free moving experience! Highly recommend! *2026-06-03* This app made my moving process so smooth! I had to adjust my booking time a few times beforehand, but communication was incredibly easy and the response time was amazing. On the day of the move, my driver, Prosper, arrived well ahead of schedule. Even though it was blisteringly hot, he worked tirelessly to load all of my luggage and later made three round trips with a dolly to bring every single item upstairs for me. He was exceptionally responsible, professional, and friendly throughout the entire journey. ### 5/5 — Quick, easy and efficient *2025-12-18* We manage to find a mover the next day. You post one or more pictures add a description then movers send you quotes. I have received more than 4 quotes an hour! If you like, chat with the drivers to confirm details, accept and deposit the fee, you are good to go! **Developer response:** Thank you for the great review! We’re really pleased to hear you found a mover so quickly and received multiple quotes in such a short time. It’s great to know the photos, description, and chat features helped make everything clear and easy. Thanks for choosing Man & Van, we’re always here whenever you need help moving! 🚚😊 ### 5/5 — Great experience with home shifting *2025-12-14* I wasn’t aware of this app before, but after using it for my home shifting, I’m extremely satisfied with both the app and the service provider. The entire process was smooth, efficient, and hassle-free. I would definitely recommend it to others. **Developer response:** Thank you so much for your kind review! We’re really pleased to hear that you discovered the app and had such a smooth, hassle-free experience with your move. It’s great to know both the app and the driver met your expectations. Thanks again for the recommendation, it means a lot to us 😊 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*