# Manage My Care

> Digital management of WA Health public outpatient appointments and referrals for patients and carers. (iPhone/iPad app by Metropolitan Health Service Department of Heath.)

- Source: https://appshunter.io/ios/app/manage-my-care/id1479928124 (this page in markdown: same URL + `.md`)
- Developer: [Metropolitan Health Service Department of Heath](https://appshunter.io/developer/985073739)
- Category: Medical
- Price: Free
- Age rating: 17+
- Requires: iOS 15.2 · 4 MB
- Languages: American English
- Released: 2019-12-08
- Data updated: 2026-09-07
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/manage-my-care/id1479928124/reviews.md

## What is Manage My Care?

Manage My Care gives you access to outpatient appointment and referral information at all WA public hospital and health services.

It lets you:

•	view dates and times of future appointments as well as referral information
•	update your contact details (e.g. address and phone numbers)
•	request to reschedule or cancel upcoming outpatient appointments for participating clinics 
•	receive notifications about appointments and referrals 
•	view directions, location, instructions and requirements for upcoming appointments.

## Key features

- Track appointments and referrals
- Update patient information
- Reschedule or cancel appointments
- Receive appointment notifications
- View appointment details and instructions

## What do users think of Manage My Care?

Overall sentiment: negative

**Pros**

- 👍 Keeps track of appointments
- 👍 Useful for multiple people
- 👍 Immediate updates on appointments
- 👍 Stores referrals
- 👍 Invaluable for managing appointments
- 👍 Great for managing multiple patients
- 👍 Superior appointment handling
- 👍 Simple and easy to use
- 👍 Hospital map feature
- 👍 Great and easy to use
- 👍 Good initiative, modern transition
- 👍 Manages multiple specialists
- 👍 Provides sense of control
- 👍 Helpful for managing appointments
- 👍 Reliable and accurate info
- 👍 Very valuable app
- 👍 Handy information in one place
- 👍 Clarifies up-to-date information

**Cons**

- 🐛 Doesn't remember login details
- 🐛 Requires 2FA every time
- 🐛 Useless notifications
- 🐛 Emails lack change details
- 🐛 Complicates things
- 🐛 Old security, needs biometrics
- 🐛 App stopped working
- 🐛 Locks you out
- 🐛 PIN won't communicate
- 🐛 Password reset doesn't work
- 🐛 App keeps logging out
- 🐛 Cannot log in
- 🐛 Won't send code
- 🐛 Clunky app
- 🐛 Fields don't auto-fill
- 🐛 Doesn't adjust to screen size
- 🐛 Issues logging in, goes to webpage
- 🐛 Buttons missing on webpage
- 🐛 Terrible when it doesn't work
- 🐛 Won't let me log in
- 🐛 Hours wasted on login
- 🐛 Not all appointments show
- 🐛 Manual addition needed
- 🐛 No Face ID/biometrics
- 🐛 Requires PIN every time
- 🐛 Cannot log in without calling
- 🐛 Password reset impossible without phone
- 🐛 Doesn't upload referrals
- 🐛 Referrals lack info
- 🐛 Cannot add children
- 🐛 No ultrasounds/radiology shown
- 🐛 Inaccurate appointment details
- 🐛 Slow and inconsistent
- 🐛 Login issues, PIN incorrect
- 🐛 Password incorrect after reset
- 🐛 Information delayed
- 🐛 Inputting PIN not working
- 🐛 Internal error on login
- 🐛 Referrals are missing
- 🐛 Very glitchy
- 🐛 Upcoming appointments don't display
- 🐛 Only some appointments show
- 🐛 Difficult to set up
- 🐛 PIN not correct after months
- 🐛 Cannot log in, won't send code
- 🐛 PIN issues, not accepted
- 🐛 Password always wrong
- 🐛 Cannot log in for months
- 🐛 PIN correct but says incorrect
- 🐛 Information not kept up to date
- 🐛 Response to appointment not shown
- 🐛 Reverts to email/password login
- 🐛 Deleted account for no reason
- 🐛 Dropped PIN/password
- 🐛 Reset code not received
- 🐛 Holding page, doesn't load info
- 🐛 Thinking error after PIN
- 🐛 More hassle than worth
- 🐛 Reschedule functions don't work
- 🐛 Login is a nightmare
- 🐛 Bugs need fixing
- 🐛 Interface not usable
- 🐛 Bad design
- 🐛 Date picker broken
- 🐛 Web-ui implementation garbage
- 🐛 Difficulty adding DOB
- 🐛 Rejecting passwords, impossible to log in
- 🐛 Cannot open app
- 🐛 Wasted taxpayer money
- 🐛 Poorly designed child info addition
- 🐛 Code incorrect after reset
- 🐛 Improperly designed app
- 🐛 App will not open
- 🐛 Inaccurate information
- 🐛 Random login validation
- 🐛 Email link often doesn't work
- 🐛 Appointment details incomplete/inaccurate
- 🐛 Setting up is a nightmare
- 🐛 App doesn't like pressing enter after PIN
- 🐛 Cannot change/cancel/confirm appointments
- 🐛 Harmed care by discontinuing treatment
- 🐛 Confirm button disappears
- 🐛 User interface not for mobile
- 🐛 Controls pop up off screen
- 🐛 Badly made webpage zoom
- 🐛 Notification update, no visible change
- 🐛 Cannot see changes or confirm appointments

**Commonly reported bugs**

- Doesn't remember login details
- Requires 2FA every time
- Useless notifications
- Emails lack change details
- App stopped working
- Locks you out
- PIN won't communicate
- Password reset doesn't work
- App keeps logging out
- Cannot log in
- Won't send code
- Clunky app
- Fields don't auto-fill
- Doesn't adjust to screen size
- Issues logging in, goes to webpage
- Buttons missing on webpage
- Terrible when it doesn't work
- Won't let me log in
- Hours wasted on login
- Not all appointments show
- Manual addition needed
- No Face ID/biometrics
- Requires PIN every time
- Cannot log in without calling
- Password reset impossible without phone
- Doesn't upload referrals
- Referrals lack info
- Cannot add children
- No ultrasounds/radiology shown
- Inaccurate appointment details
- Slow and inconsistent
- Login issues, PIN incorrect
- Password incorrect after reset
- Information delayed
- Inputting PIN not working
- Internal error on login
- Referrals are missing
- Very glitchy
- Upcoming appointments don't display
- Only some appointments show
- Difficult to set up
- PIN not correct after months
- Cannot log in, won't send code
- PIN issues, not accepted
- Password always wrong
- Cannot log in for months
- PIN correct but says incorrect
- Information not kept up to date
- Response to appointment not shown
- Reverts to email/password login
- Deleted account for no reason
- Dropped PIN/password
- Reset code not received
- Holding page, doesn't load info
- Thinking error after PIN
- More hassle than worth
- Reschedule functions don't work
- Login is a nightmare
- Bugs need fixing
- Interface not usable
- Bad design
- Date picker broken
- Web-ui implementation garbage
- Difficulty adding DOB
- Rejecting passwords, impossible to log in
- Cannot open app
- Wasted taxpayer money
- Poorly designed child info addition
- Code incorrect after reset
- Improperly designed app
- App will not open
- Inaccurate information
- Random login validation
- Email link often doesn't work
- Appointment details incomplete/inaccurate
- Setting up is a nightmare
- App doesn't like pressing enter after PIN
- Cannot change/cancel/confirm appointments
- Harmed care by discontinuing treatment
- Confirm button disappears
- User interface not for mobile
- Controls pop up off screen
- Badly made webpage zoom
- Notification update, no visible change
- Cannot see changes or confirm appointments

**Most requested features**

- Remember login details and use biometrics
- Add notifications for new appointments
- Ability to add appointments manually
- Include mechanism/contact details for appointment makers
- Facial recognition login
- Ability to reschedule all appointments
- Auto reminder if a year passes without appointment
- Expand to all hospitals
- Export appointments to email client
- Add 'add to calendar' button for Apple and Google Calendar
- Upgrades to appointment scheduling and notifications in real time
- Changes to engagement with carers post 16 years
- Increase sections displaying times and dates for vision issues
- Add patient name to text messages
- Include clinician, location, and notes section
- Expand across the whole of WA health
- Fix date picker and web-ui implementation
- Improve adding DOB for dates past the second line
- Improve adding child info, screen scrolling
- Fix bug where year is on third line for DOB
- Fix bug where days are only first two rows
- Fix bug where confirm button disappears
- Improve user interface for mobile phones
- Fix controls popping up off screen
- Fix webpage zoom behavior

## Recent user reviews (10 of 87)

All indexed reviews: https://appshunter.io/ios/app/manage-my-care/id1479928124/reviews.md

### 2/5 — Updated Version is Out Of Date

*2026-08-15, version 3.0.3*

Logged into the new version and all history was gone. Has since rebooted which is good. Word of warning to those who rely upon this app for their appts, this app no longer shows all upcoming appts even when they’re from the same hospital and same clinic. Always check with the hospital and check the emails and sms messages directly from the hospital.

### 3/5 — It was better before

*2026-07-27, version 3.0.3*

Firstly- this app literally helps me to stay alive so I’m grateful for it.

However since the update, I can no longer stay logged in, so every time I want to use it I must relogin and verify with the code sent to my email etc - so it slows down the process significantly.

 It also frequently crashes upon opening which is annoying and unpredictable. 

If it were easier to access, I’d have no problems with it

### 1/5 — Amazing app UN-USEABLE by elderly due to “security”

*2026-06-18, version 3.0.3*

This is an amazing app which had the POTENTIAL of keeping my elderly mum out of an aged care home - unfortunately the security method chosen (emailed letters for every time you open it) is 100% unusable by my elderly dad who is her carer.  Why can’t it use a pop up Authenticator like accounting software (such as Xero) uses?  

How many 80 year olds can go to email, open a message, copy text from that message, go back to an app, have steady enough hands to paste or type???

Why must it be for every time to open the app? Why can’t I set it up on my dad’s iPad once and it keeps him logged in?

You are “protecting” him from helping himself.

We all (taxpayers) have invested in this truly FANTASTIC idea. It has amazing functionality and is just the most potentially useful app to keep my mum at home instead of a hospital, hospice or aged care.  

You have made it truly unusable by the elderly. Ridiculous security. Fools.

### 2/5 — Login frustrating

*2026-06-10, version 3.0.3*

Unable to use face id.  Unable to stay logged in. Almost always requires a new password at every login attempt. Every login requires a code be retrieved from email. Seeing unnecessary appointments that mean we’re always called hospital to confirm requirements.

### 2/5 — App unusable for months

*2026-06-10, version 3.0.3*

This app has been very handy in keeping track of the various appointments of the family members, for the last few months it has been unusable.  It will load the initial Manage My Care screen then fade to a blank white screen and goes no further.  I have deleted and re-download it to no avail.

### 1/5 — Worse App

*2026-06-04, version 3.0.3*

Use to be able to put a pin in to login now I have to go through such a headache to login which takes much longer.

### 1/5 — Needs rework

*2026-05-24, version 3.0.3*

Doesn’t save login via app, have to login each time via email and password and code that is then sent to email and then need to enter code and confirm and only after it logs you in. As if I was never logged in. it’s annoying!! Fix please . Used to be able to login via safari. Not anymore!

### 1/5 — New but worse

*2026-05-11, version 3.0.3*

New app looks good, but has worse functionality than the framed website of the previous app.

Specifically, it doesn’t remember login details, so every time you open it you’re faced with a login needing 2FA via email which takes nearly a minute per try. This should remember the account and use on device biometrics to confirm upon open. 

Then you also get notifications for “a new appointment note” which is never a new appointment or a note anyway. So each time someone in the hospital clicks on your appointment, you get to waste 5 minutes seeing if anything changed. Almost as bad as linked in notifications.

### 2/5 — Latest Update

*2026-05-08, version 3.0.3*

Latest update says it has an easier login. What a joke. Used to just put my PIN in and away you go. Now it’s a full email and password plus it sends a verification email to get a code. Absolutely hate this update.

### 1/5 — Updated version is terrible

*2026-05-07, version 3.0.3*

I am a very very constant user of this app, or should I say was? App and log in was fine, and easy to use. Now you have to log in twice, get codes and re log in over and over on repeat. No good when in between appts and trying to find details you need straight away, not waiting for codes, no pin option, or keeping you logged in.  etc. Red

## Frequently asked questions about Manage My Care

### What does Manage My Care do?

Manage My Care is a free app and web portal designed to help patients and carers digitally track their WA Health public outpatient appointments and referrals. It allows for convenient management of appointment details, personal information updates, and appointment rescheduling or cancellation for participating clinics.

### What are the key features of Manage My Care?

Key features include viewing future appointment dates and times, accessing referral information, requesting to reschedule or cancel appointments (for participating clinics), updating patient details, receiving notifications about appointments and referrals, and viewing directions, location, instructions, and requirements for upcoming appointments.

### Is Manage My Care free to use?

Yes, Manage My Care is a free app and web portal. There are no costs associated with downloading or using its core functionalities for managing your WA Health appointments and referrals.

### Who is the target audience for this app?

This app is intended for patients and their carers who need to manage their WA Health public outpatient appointments and referrals. It aims to provide a convenient and accessible way to stay informed and in control of healthcare scheduling.

### Can I reschedule or cancel appointments through the app?

Yes, you can request to reschedule or cancel appointments through the app, but this functionality is only available for participating clinics. The app will indicate which clinics support these features.

## Version history (last 4 releases)

### 3.0.3 — 2026-04-01

Manage My Care now includes:

•	a refreshed design
•	simpler and more secure login
•	expanded reschedule options
•	instant appointment notifications.

### 1.11 — 2025-06-05

Minor updates and bug fixing

### 1.1 — 2025-06-05

Manage My Care has some new features - easily spot changes to upcoming appointments with new and updated appointment flags, view a map of the hospital you will be attending, check out the new dedicated past appointments section and more. Need help? Check out the FAQs section or click on the information icons available throughout Manage My Care.

### 1.0 — 2019-12-09

No release notes.

## Apps similar to Manage My Care

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [东莞健安医药](https://appshunter.io/ios/app/id1639081500) | — | Free | Medical |
| [ポケット埼歯](https://appshunter.io/ios/app/id1660164060) | — | Free | Medical |
| [ihmsonline](https://appshunter.io/ios/app/ihmsonline/id1660390700) | — | Free | Medical |
| [TUA Member](https://appshunter.io/ios/app/tua-member/id1634143140) | — | Free | Medical |
| [Prescribing Companion App](https://appshunter.io/ios/app/prescribing-companion-app/id1643880020) | — | Free | Medical |
| [Ability8](https://appshunter.io/ios/app/ability8/id1262645693) | — | Free | Medical |

## More apps by Metropolitan Health Service Department of Heath

- [SafeWA](https://appshunter.io/ios/app/safewa/id1539602865)
- [mypainhealth](https://appshunter.io/ios/app/mypainhealth/id6760802051)

All apps by Metropolitan Health Service Department of Heath: https://appshunter.io/developer/985073739

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*