# Manage My Care — user reviews

> 87 indexed App Store user reviews of Manage My Care by Metropolitan Health Service Department of Heath.

- Source: https://appshunter.io/ios/app/manage-my-care/id1479928124/reviews
- App overview in markdown: https://appshunter.io/ios/app/manage-my-care/id1479928124.md

## What do users think of Manage My Care?

Overall sentiment: negative

**Pros**

- 👍 Keeps track of appointments
- 👍 Useful for multiple people
- 👍 Immediate updates on appointments
- 👍 Stores referrals
- 👍 Invaluable for managing appointments
- 👍 Great for managing multiple patients
- 👍 Superior appointment handling
- 👍 Simple and easy to use
- 👍 Hospital map feature
- 👍 Great and easy to use
- 👍 Good initiative, modern transition
- 👍 Manages multiple specialists
- 👍 Provides sense of control
- 👍 Helpful for managing appointments
- 👍 Reliable and accurate info
- 👍 Very valuable app
- 👍 Handy information in one place
- 👍 Clarifies up-to-date information

**Cons**

- 🐛 Doesn't remember login details
- 🐛 Requires 2FA every time
- 🐛 Useless notifications
- 🐛 Emails lack change details
- 🐛 Complicates things
- 🐛 Old security, needs biometrics
- 🐛 App stopped working
- 🐛 Locks you out
- 🐛 PIN won't communicate
- 🐛 Password reset doesn't work
- 🐛 App keeps logging out
- 🐛 Cannot log in
- 🐛 Won't send code
- 🐛 Clunky app
- 🐛 Fields don't auto-fill
- 🐛 Doesn't adjust to screen size
- 🐛 Issues logging in, goes to webpage
- 🐛 Buttons missing on webpage
- 🐛 Terrible when it doesn't work
- 🐛 Won't let me log in
- 🐛 Hours wasted on login
- 🐛 Not all appointments show
- 🐛 Manual addition needed
- 🐛 No Face ID/biometrics
- 🐛 Requires PIN every time
- 🐛 Cannot log in without calling
- 🐛 Password reset impossible without phone
- 🐛 Doesn't upload referrals
- 🐛 Referrals lack info
- 🐛 Cannot add children
- 🐛 No ultrasounds/radiology shown
- 🐛 Inaccurate appointment details
- 🐛 Slow and inconsistent
- 🐛 Login issues, PIN incorrect
- 🐛 Password incorrect after reset
- 🐛 Information delayed
- 🐛 Inputting PIN not working
- 🐛 Internal error on login
- 🐛 Referrals are missing
- 🐛 Very glitchy
- 🐛 Upcoming appointments don't display
- 🐛 Only some appointments show
- 🐛 Difficult to set up
- 🐛 PIN not correct after months
- 🐛 Cannot log in, won't send code
- 🐛 PIN issues, not accepted
- 🐛 Password always wrong
- 🐛 Cannot log in for months
- 🐛 PIN correct but says incorrect
- 🐛 Information not kept up to date
- 🐛 Response to appointment not shown
- 🐛 Reverts to email/password login
- 🐛 Deleted account for no reason
- 🐛 Dropped PIN/password
- 🐛 Reset code not received
- 🐛 Holding page, doesn't load info
- 🐛 Thinking error after PIN
- 🐛 More hassle than worth
- 🐛 Reschedule functions don't work
- 🐛 Login is a nightmare
- 🐛 Bugs need fixing
- 🐛 Interface not usable
- 🐛 Bad design
- 🐛 Date picker broken
- 🐛 Web-ui implementation garbage
- 🐛 Difficulty adding DOB
- 🐛 Rejecting passwords, impossible to log in
- 🐛 Cannot open app
- 🐛 Wasted taxpayer money
- 🐛 Poorly designed child info addition
- 🐛 Code incorrect after reset
- 🐛 Improperly designed app
- 🐛 App will not open
- 🐛 Inaccurate information
- 🐛 Random login validation
- 🐛 Email link often doesn't work
- 🐛 Appointment details incomplete/inaccurate
- 🐛 Setting up is a nightmare
- 🐛 App doesn't like pressing enter after PIN
- 🐛 Cannot change/cancel/confirm appointments
- 🐛 Harmed care by discontinuing treatment
- 🐛 Confirm button disappears
- 🐛 User interface not for mobile
- 🐛 Controls pop up off screen
- 🐛 Badly made webpage zoom
- 🐛 Notification update, no visible change
- 🐛 Cannot see changes or confirm appointments

**Commonly reported bugs**

- Doesn't remember login details
- Requires 2FA every time
- Useless notifications
- Emails lack change details
- App stopped working
- Locks you out
- PIN won't communicate
- Password reset doesn't work
- App keeps logging out
- Cannot log in
- Won't send code
- Clunky app
- Fields don't auto-fill
- Doesn't adjust to screen size
- Issues logging in, goes to webpage
- Buttons missing on webpage
- Terrible when it doesn't work
- Won't let me log in
- Hours wasted on login
- Not all appointments show
- Manual addition needed
- No Face ID/biometrics
- Requires PIN every time
- Cannot log in without calling
- Password reset impossible without phone
- Doesn't upload referrals
- Referrals lack info
- Cannot add children
- No ultrasounds/radiology shown
- Inaccurate appointment details
- Slow and inconsistent
- Login issues, PIN incorrect
- Password incorrect after reset
- Information delayed
- Inputting PIN not working
- Internal error on login
- Referrals are missing
- Very glitchy
- Upcoming appointments don't display
- Only some appointments show
- Difficult to set up
- PIN not correct after months
- Cannot log in, won't send code
- PIN issues, not accepted
- Password always wrong
- Cannot log in for months
- PIN correct but says incorrect
- Information not kept up to date
- Response to appointment not shown
- Reverts to email/password login
- Deleted account for no reason
- Dropped PIN/password
- Reset code not received
- Holding page, doesn't load info
- Thinking error after PIN
- More hassle than worth
- Reschedule functions don't work
- Login is a nightmare
- Bugs need fixing
- Interface not usable
- Bad design
- Date picker broken
- Web-ui implementation garbage
- Difficulty adding DOB
- Rejecting passwords, impossible to log in
- Cannot open app
- Wasted taxpayer money
- Poorly designed child info addition
- Code incorrect after reset
- Improperly designed app
- App will not open
- Inaccurate information
- Random login validation
- Email link often doesn't work
- Appointment details incomplete/inaccurate
- Setting up is a nightmare
- App doesn't like pressing enter after PIN
- Cannot change/cancel/confirm appointments
- Harmed care by discontinuing treatment
- Confirm button disappears
- User interface not for mobile
- Controls pop up off screen
- Badly made webpage zoom
- Notification update, no visible change
- Cannot see changes or confirm appointments

**Most requested features**

- Remember login details and use biometrics
- Add notifications for new appointments
- Ability to add appointments manually
- Include mechanism/contact details for appointment makers
- Facial recognition login
- Ability to reschedule all appointments
- Auto reminder if a year passes without appointment
- Expand to all hospitals
- Export appointments to email client
- Add 'add to calendar' button for Apple and Google Calendar
- Upgrades to appointment scheduling and notifications in real time
- Changes to engagement with carers post 16 years
- Increase sections displaying times and dates for vision issues
- Add patient name to text messages
- Include clinician, location, and notes section
- Expand across the whole of WA health
- Fix date picker and web-ui implementation
- Improve adding DOB for dates past the second line
- Improve adding child info, screen scrolling
- Fix bug where year is on third line for DOB
- Fix bug where days are only first two rows
- Fix bug where confirm button disappears
- Improve user interface for mobile phones
- Fix controls popping up off screen
- Fix webpage zoom behavior

## Newest reviews (16 of 87)

### 2/5 — Updated Version is Out Of Date

*2026-08-15, version 3.0.3*

Logged into the new version and all history was gone. Has since rebooted which is good. Word of warning to those who rely upon this app for their appts, this app no longer shows all upcoming appts even when they’re from the same hospital and same clinic. Always check with the hospital and check the emails and sms messages directly from the hospital.

### 3/5 — It was better before

*2026-07-27, version 3.0.3*

Firstly- this app literally helps me to stay alive so I’m grateful for it.

However since the update, I can no longer stay logged in, so every time I want to use it I must relogin and verify with the code sent to my email etc - so it slows down the process significantly.

 It also frequently crashes upon opening which is annoying and unpredictable. 

If it were easier to access, I’d have no problems with it

### 2/5 — Login frustrating

*2026-06-10, version 3.0.3*

Unable to use face id.  Unable to stay logged in. Almost always requires a new password at every login attempt. Every login requires a code be retrieved from email. Seeing unnecessary appointments that mean we’re always called hospital to confirm requirements.

### 2/5 — App unusable for months

*2026-06-10, version 3.0.3*

This app has been very handy in keeping track of the various appointments of the family members, for the last few months it has been unusable.  It will load the initial Manage My Care screen then fade to a blank white screen and goes no further.  I have deleted and re-download it to no avail.

### 2/5 — Latest Update

*2026-05-08, version 3.0.3*

Latest update says it has an easier login. What a joke. Used to just put my PIN in and away you go. Now it’s a full email and password plus it sends a verification email to get a code. Absolutely hate this update.

### 2/5 — Logs out

*2026-04-20, version 3.0.3*

I have pointed several family members to this app as it is a good way to keep up to date with appointments being booked by specialists or different departments which is great if you’re seen by several. Recently every time I open the app I have to log back in and get the verification code that was emailed to me to complete login. This is rather frustrating especially if you’re opening multiple times in a day.

### 2/5 — Offline

*2026-04-15, version 3.0.3*

My wifi is on but cannot access Manage My Care as it says I am Offline. I checked for latest version of app but still the same message

### 4/5 — Much improved

*2026-04-02, version 3.0.3*

The latest update makes it easy to log in and snappy to use.

### 4/5 — Notifications would be great

*2026-04-02, version 3.0.3*

I use this to keep track of my fathers many appointments, as with our health care and where he is at, they don’t ring you to ask when, rather just get them added randomly. I get that happy to take whatever appointment he needs, however it would be a great feature to add in notifications of when something is added, I have to physically check it a couple of times a day in order to see if something has been added (my father gets the text however isn’t reliable at passing them on) there is also providers that don’t use the app even within the public system (such are chemotherapy treatment appointments), the ability to add these manually would be of great assistance

### 2/5 — Version doesn’t match

*2026-03-31, version 1.11*

This app recently changed, but the last reported version and the reviews are for a version published to the app store 9 months ago.

### 2/5 — App stopped working

*2025-08-09, version 1.11*

It worked for a few weeks. Now I can’t get into it. Deleted it reinstalled, still won’t load.

### 4/5 — It’s improving

*2025-07-16, version 1.11*

There are limitations on the app especially regarding confirming or changing appointments, but apparently this will be addressed in 2026. Overall I have found the app useful for keeping track of appointments across 4 different clinics. Looking forward to the changes.

### 4/5 — Notifications would be great

*2025-06-23, version 1.11*

I use this to keep track of my fathers many appointments, as with our health care and where he is at, they don’t ring you to ask when, rather just get them added randomly. I get that happy to take whatever appointment he needs, however it would be a great feature to add in notifications of when something is added, I have to physically check it a couple of times a day in order to see if something has been added (my father gets the text however isn’t reliable at passing them on) there is also providers that don’t use the app even within the public system (such are chemotherapy treatment appointments), the ability to add these manually would be of great assistance

### 1/5 — Yeh worst app

*2025-06-13, version 1.11*

By far the worst app, locks you out, pin won’t communicate, customer service is abysmal, password rest doesn’t work, the app keeps logging out

### 1/5 — USELESS

*2025-05-10, version 1.0*

Cannot log in and it won’t send code. USELESS

### 1/5 — Clunky App

*2025-05-02, version 1.0*

Very very clunky  app. Fields don’t know their purpose e.g. are they email or phone number field. Hence they don’t auto-fill from an iPhone. The whole app doesn’t adjust to the size of the iPhone screen so I’m having to move the screen round all the time to see where I’m going next, and that next/continue button is often way way down the page and off the screen. When someone rang me about an appointment, the app sent me an email and the App Bell drop down told  me I had a new appointment at the time and date that they rang me. Very clunky to use.

## Most critical reviews (10 lowest-rated)

### 1/5 — Amazing app UN-USEABLE by elderly due to “security”

*2026-06-18, version 3.0.3*

This is an amazing app which had the POTENTIAL of keeping my elderly mum out of an aged care home - unfortunately the security method chosen (emailed letters for every time you open it) is 100% unusable by my elderly dad who is her carer.  Why can’t it use a pop up Authenticator like accounting software (such as Xero) uses?  

How many 80 year olds can go to email, open a message, copy text from that message, go back to an app, have steady enough hands to paste or type???

Why must it be for every time to open the app? Why can’t I set it up on my dad’s iPad once and it keeps him logged in?

You are “protecting” him from helping himself.

We all (taxpayers) have invested in this truly FANTASTIC idea. It has amazing functionality and is just the most potentially useful app to keep my mum at home instead of a hospital, hospice or aged care.  

You have made it truly unusable by the elderly. Ridiculous security. Fools.

### 1/5 — Worse App

*2026-06-04, version 3.0.3*

Use to be able to put a pin in to login now I have to go through such a headache to login which takes much longer.

### 1/5 — Needs rework

*2026-05-24, version 3.0.3*

Doesn’t save login via app, have to login each time via email and password and code that is then sent to email and then need to enter code and confirm and only after it logs you in. As if I was never logged in. it’s annoying!! Fix please . Used to be able to login via safari. Not anymore!

### 1/5 — New but worse

*2026-05-11, version 3.0.3*

New app looks good, but has worse functionality than the framed website of the previous app.

Specifically, it doesn’t remember login details, so every time you open it you’re faced with a login needing 2FA via email which takes nearly a minute per try. This should remember the account and use on device biometrics to confirm upon open. 

Then you also get notifications for “a new appointment note” which is never a new appointment or a note anyway. So each time someone in the hospital clicks on your appointment, you get to waste 5 minutes seeing if anything changed. Almost as bad as linked in notifications.

### 1/5 — Updated version is terrible

*2026-05-07, version 3.0.3*

I am a very very constant user of this app, or should I say was? App and log in was fine, and easy to use. Now you have to log in twice, get codes and re log in over and over on repeat. No good when in between appts and trying to find details you need straight away, not waiting for codes, no pin option, or keeping you logged in.  etc. Red

### 1/5 — Login is worthless & time consuming

*2026-04-14, version 3.0.3*

Latest update is absolutely rubbish. You have to submit a code each time to login, so going to your email to put in a codei time consuming & frustrating whereas before login was automatic & had finger print sensor. As usual the WA health system stuffs this app up & makes it worse for patients.

Be much better if you had 2FA Authentication but WA health still living in the dark ages!!

I’d rather not have the hassle & I'm deleting my account as it is worthless if you can’t have quick access.

### 1/5 — Terrible update

*2026-04-08, version 3.0.3*

Now I have to re-enter my username, password, then open my emails, receive a new code and enter that every time I open the app.  Previously I could just enter a PIN.  As someone who uses secure passwords, this results in a ridiculous number of steps for something that is supposed to take pressure off the phone appointment system.  Please fix the new bug!

### 1/5 — Manage my care useless!

*2026-04-07, version 3.0.3*

Totally useless!!!

### 1/5 — Needs work

*2026-01-28, version 1.11*

I receive emails from the app detailing changes. The emails do not contain any details of the changes.

I go to app and there is no way to correlate the emails advising changes to what has changed.

Please fix this. The email advices are a waste of time.

As an extra, appointments are made by others. Please include a mechanism/contact details for who made the appointments and how to contact them.

There is reference to appointment letters. These are physical letters that sometimes do not arrive in time for the appointment.

Please ad facial recognition login where appropriate.

### 1/5 — Useless

*2025-11-26, version 1.11*

Complicates things, very old in security and verification. Should be using biometrics.

## Most praised reviews (10 highest-rated)

### 5/5 — Useful

*2025-11-16, version 1.11*

Great app, would have missed my appointment without it. Would be great if I could use it to reschedule all of my appointments instead of only some

### 5/5 — Highly recommend

*2025-10-11, version 1.11*

Keeps me on top of all my appointments- can be used for multiple people too. It updated as soon as the appointment was made (literally within 10sec). Also stores all referrals- would be handy if an auto reminder issue could be added if a year has passed and no appointment has been made yet. 

Works for appointments at SCGH and RPH (possibly the other public metro hospitals but have not tried).

### 5/5 — Excellent

*2025-07-16, version 1.11*

I’ve been using this app for quite a while and I find it excellent, I see it has had some negative feedback but this hasn’t been my experience.

### 5/5 — Invaluable

*2025-06-26, version 1.11*

A year ago a very serious health incident suddenly put me in hospital. Since then I have had constant medical appointments and this app has been invaluable in allowing me to see a quick summary of upcoming appointments.

### 5/5 — Something is wrong

*2025-04-01, version 1.0*

App is having issues logging in and seems to want to go to the webpage from the app to login but then the buttons are missing or saying text etc

### 5/5 — Very helpful

*2025-03-28, version 1.0*

I’ve noticed some great improvements over the last year or so but it’s very frustrating that I can only use the reschedule feature for some of my appointments not all

### 5/5 — Reliable and accurate

*2024-10-13, version 1.0*

Really helpful to have upcoming appointment information, especially when post is unreliable or very slow.

### 5/5 — Inputting PIN is not working

*2024-09-10, version 1.0*

After I input PIN and then tap on “enter PIN”, nothing happens and then I get “Internal error” so I can not login. I reset PIN also with no progress.

### 5/5 — Very helpful

*2024-06-10, version 1.0*

This is a very valuable app, thank you

### 5/5 — Really handy Information in one place

*2020-08-02*

With numerous appointments and some switching to phone appointments and some face to face, this really helps to clarify up to date information. I have had a few occasions where the letter received by mail doesn’t have the correct information on there regarding the meeting type. Happy to see this kind of information available electronically now

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*