# MANGO - Online fashion — user reviews > 1,630 indexed App Store user reviews of MANGO by MANGO MNG, S.A., rated 4.90/5 from 56,352 ratings. - Source: https://appshunter.io/ios/app/mango-online-fashion/id372216941/reviews - App overview in markdown: https://appshunter.io/ios/app/mango-online-fashion/id372216941.md - Rating breakdown: 5★ 51,868 · 4★ 2,682 · 3★ 823 · 2★ 287 · 1★ 692 ## What do users think of MANGO? Overall sentiment: mixed **Pros** - 💕 Excellent quality and design - 👍 Easy to use app - 🚀 Convenient online shopping experience - 😊 Loyal and satisfied customers **Cons** - 🐛 Glitchy and buggy app - ⏱️ Slow image loading and app performance - 📦 Unreliable and slow delivery - 🤖 Poor customer service and lack of communication **Commonly reported bugs** - Items disappearing from shopping cart - Payment processing issues and checkout problems - Inability to modify or cancel orders - App crashes and freezes **Most requested features** - Add customer reviews and sizing information - Improve search and filtering options - Provide order tracking and status updates - Enhance app stability and responsiveness ## Newest reviews (12 of 1,630) ### 4/5 — Just needs some tweaks *2026-08-20, version 26.16.0* The app works well and I never encounter glitches or crashing but you can’t filter by fabric or silhouette, let alone inseam. They just need to update their filter feature, for which I removed one star in my rating. ### 3/5 — Long delivery *2026-07-29, version 26.15.1* Delivery takes time for overseas clothes items. However, it would be better if the app showed more realistic delivery date. ### 3/5 — Delivery *2026-07-29, version 26.15.0* Delivery option should be extended to store pickup options as well reducing or eliminating the charge. ### 2/5 — tiempo de envío *2026-07-28, version 26.14.0* tardan mucho en llegar los pedidos, deberian de cambiar la paquetería ### 3/5 — Love the collection but few things they can work on *2026-07-27, version 26.14.0* I love the quality and design of their clothes. However I wish the app shows out of stock items at the time we order or maybe a low in stock option at-least so we know what we are expecting. It’s sad that they are a big brand and yet they lack this feature in their app. ### 5/5 — Excelente calidad *2026-07-27, version 26.14.0* Siempre los productos de Mango son hermosos ### 5/5 — Práctico *2026-07-26, version 26.14.0* Encantada con Mango, compro siempre online por falta de tiempo y nunca hay problema, ni en la compra ni en las devoluciones. Seguiré comprando, si Dios quiere! ### 5/5 — XL *2026-07-26, version 26.14.0* Polecam ### 5/5 — Босоніжки *2026-07-25, version 26.14.0* Клас! ### 5/5 — Buena opción *2026-07-24, version 26.14.0* Me gusta mucho la marca, sobre todo piezas de Lino ### 3/5 — Outfit perfectos *2026-07-24, version 26.14.0* Amo mango, respalda mi personalidad ### 3/5 — Не могу сбросить/восстановить пароль *2026-07-24, version 26.14.0* Не плохое приложение, но сейчас не работает у меня. Написал, что пароль не верный. При попытке нажатие кнопки сброса, высланной на почту, выбрасывает из почты и всё. Так каждый раз ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t update password and login *2026-08-24, version 26.16.0* Stuck in a loop ### 1/5 — Blazers *2026-08-12, version 26.16.0* Esperando un mea y medio por mi blazer y me dinero Que ha via sido entregado y no era verdad le dijo Que Iva hacer un reporte y asi fue Que me dieron el desenborso pero fue muy frustrate ### 1/5 — One of the worst customer service experiences I’ve had *2026-07-30, version 26.15.1* I rarely leave negative reviews, but my experience with Mango has been extremely disappointing from beginning to end. I placed a Click & Collect order while on holiday because Mango’s estimated delivery date indicated it would arrive before I travelled home. Instead, it arrived after the estimated delivery date, meaning I was no longer able to collect it. While I appreciate that delivery estimates are not always guaranteed, what followed was far more disappointing than the one-day delay itself. I spent well over an hour with customer service, was passed between advisers, and was repeatedly assured that the store would be contacted, my order cancelled and my refund processed. Days later, I discovered this had not happened. I then learned that my cancellation request had been sent to the store on 24 July, but Mango had received no response from its own store. Rather than taking ownership of the situation or finding another way to resolve it, I was simply told to wait until the store either responded or eventually returned the parcel after the collection period expired. To make matters worse, part of my purchase was paid using a gift card. Because Mango would not process the cancellation, those funds remained tied up, preventing me from placing a replacement order while the items were still available. Customer service also suggested I visit the store to tell them I would not be collecting the order. The store was hundreds of miles away because it was near my holiday destination—the very reason I couldn’t collect it in the first place. What disappointed me most was the complete lack of accountability. Throughout the process I received inconsistent information, had to chase every update myself, and was left dealing with the consequences of Mango’s internal communication issues. I also feel Mango’s Click & Collect delivery times are unreasonably slow. Waiting over a week for an order to reach a store is already disappointing, and then for it to arrive after the estimated delivery date made the order unusable for me. Many retailers now offer much faster Click & Collect services, making Mango’s service feel well below the standard customers have come to expect. This wasn’t simply about a delayed parcel. It was about a company that failed to take ownership when something went wrong and left the customer to absorb the inconvenience. I will not be ordering from Mango again. ### 1/5 — 결제 시 지속적인 오류 *2026-07-30, version 26.15.1* 상품 구매할때 페이북으로 결제하려할때 항상 kb국민카드로 넘어갑니다. 국민은행 카드가 없고 다른 은행사 카드가 페이북에 등록되어 있는데도 자꾸 국민카드로 넘어가더군요. 또 신한솔페이로 결제하려해도 계속 신한인증서로 로그인하라는 페이지가 뜨질 않나, 페이코는 계속 결제PG가 없다면서 결제가 안되고. 결국엔 pc 웹으로 주문했습니다. 이거 처음도 아니고 앱이 벌써 몇번 업데이트 된것도 알고있는데 결제상 오류는 아직도 고쳐지지 않았군요. 망고 많이 좋아하는데 이 부분 부디 고쳐지길 바랍니다. ### 1/5 — Problem ze zwrotem pieniędzy *2026-07-29, version 26.15.1* Strasznie dlugo zwracacie pieniadze ### 1/5 — Worst customer service and delivery service I’ve ever received. *2026-07-28, version 26.15.0* I’ve made about 5 orders now and every single time there is a problem. It takes weeks, sometimes months for me to received my order, if at all! With my current online purchase it took them 5 days to tell me that half the things I’d purchased were no longer available. I went online to check and all the things they had cancelled in my order were still available online in my sizes. Makes absolutely no sense! Fed up, after this final purchase I will no longer be buying from them online until they fix all these issues. And every time I try to talk to someone about it it’s impossible to find someone who speaks English. For a global brand this is not good enough. ### 1/5 — TARDAN LOS ENVIOS MUCHO *2026-07-28, version 26.15.0* El ultimo envío llego pasados 15 días, no cumplen los días de envío que te dicen al comprar y muchas veces anulan los pedidos, me ha pasado en varias ocasiones y no recompensan con nada! ### 1/5 — Need to have more filters *2026-07-26, version 26.14.0* The user should be able to filter using Fabric! ### 1/5 — Επιστροφές *2026-07-21, version 26.14.0* Η διαδικασία των online επιστροφών της Mango είναι απαράδεκτη. Το σύστημα είναι δυσλειτουργικό και ταλαιπωρεί άσκοπα τους πελάτες. Η ετικέτα επιστροφής που αποστέλλεται για εκτύπωση είναι λανθασμένη, με αποτέλεσμα να δημιουργούνται προβλήματα και καθυστερήσεις. Αντί η διαδικασία να είναι απλή και γρήγορη, γίνεται μια περιττή ταλαιπωρία. Ελπίζω η εταιρεία να βελτιώσει άμεσα το σύστημα των επιστροφών της. Προσωπικά, δεν θα επέλεγα ξανά online αγορά από τη Mango όσο η διαδικασία επιστροφής παραμένει έτσι. Μακριά από τις online επιστροφές. ### 1/5 — Returns and contacting customer service *2026-07-17, version 26.14.0* I’ll give no star because there is no way we can get an updates on return or we can contact them via mail or call. No response on update from mango. Poor service for online purchases ## Most praised reviews (10 highest-rated) ### 5/5 — Fashion *2026-08-18, version 26.16.0* Love the style and the love the materials! We’ll done ### 5/5 — Love Mango *2026-08-14, version 26.16.0* My favourite shopping app, but I don’t like that it doesn’t offer fast/next day delivery as Zara does. 🥹😔😔😔 ### 5/5 — Love navy *2026-08-12, version 26.16.0* New in skirt but no bigger then 12 beige need 14 ? ### 5/5 — Mango is the best! *2026-08-12, version 26.16.0* Best fabric and colors and style highly recommended ### 5/5 — Amazing *2026-08-10, version 26.15.1* Love all your products thank you ### 5/5 — Easy to use *2026-08-01, version 26.15.1* Easy to use and view products. Can buy products within 5 mins. Delivery time is clear. ### 5/5 — 👌 *2026-07-30, version 26.15.1* 💪 ### 5/5 — Mango *2026-07-30, version 26.15.1* Excelente en diseño y calidad al igual que su precio!!! ### 5/5 — Ropa *2026-07-28, version 26.15.0* Ropa variada para todas las edades, con un diseño sencillo y muy buen resultado. ### 5/5 — Buena calidad *2026-07-27, version 26.14.0* Prendas bonitas , buena tela y buena calidad. Siempre llega a tiempo --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*