# ManhattanNow — user reviews > 45 indexed App Store user reviews of ManhattanNow by Caribou Coffee Company, Inc., rated 4.83/5 from 2,230 ratings. - Source: https://appshunter.io/ios/app/manhattannow/id1459164121/reviews - App overview in markdown: https://appshunter.io/ios/app/manhattannow/id1459164121.md - Rating breakdown: 5★ 1,809 · 4★ 133 · 3★ 26 · 2★ 14 · 1★ 28 ## What do users think of ManhattanNow? Overall sentiment: negative **Pros** - 🚀 Excellent food and service - 👍 Friendly and helpful staff **Cons** - 🐛 Buggy app with issues placing orders - 💳 Difficult payment process - 🔍 Limited menu options and customization **Commonly reported bugs** - App deleting orders and requiring re-entry - Inability to find or select certain locations - Inconsistent or missing menu items **Most requested features** - Add Apple Pay and other digital payment options - Improve order customization and flexibility - Streamline the ordering process ## Newest reviews (12 of 45) ### 3/5 — Apple wallet *2026-07-21, version 3.39.0* App isn’t bad, just needs the choice to use apple wallet for transactions. ### 2/5 — App is slow and not in intuitive *2026-03-08, version 3.38.0* This app seems to be running quite slow on multiple devices. I tried and is not intuitive. Radio buttons are very gray with minimal contrast, and you have to choose the type of bagel you want multiple times even if it’s only for one sandwich which doesn’t make any sense. ### 2/5 — Payment options *2024-12-29, version 3.29.1* Add things like Apple Pay ### 2/5 — New app is terrible *2024-04-28, version 3.25.1* The new app forces you a minimum order for pickup which is rediculous. You can’t buy less than half a dozen by the bag. If you try to you have to jump through hoops just to get a bagel not toasted in a bag. As a loyal customer of 20 years at this particular Manhattan Bagel, I’m going to start going elsewhere. There are too many choices now. Sorry Manhattan. Bye. ### 2/5 — App is weird *2024-04-21, version 3.25.1* I entered my order and then it would delete it, telling me the menu had changed. I had to re enter my order three times before it finally worked ### 4/5 — Jerry is excellent! App needs improvement *2024-03-29, version 3.25.1* I am extremely impressed by the customer service at the Manhattan Bagel 18th street location - namely Jerry! Rough week trying to get a bakers dozen delivered for an Easter Brunch. The app mistakenly had Easter Sunday as an option for delivery and he called me personally within the hour to apologize/have me cancel through the app then reorder for Saturday. There was no option for me to cancel myself so I was in contact with the Chownow Virtual assistant through text several times/3 different helpers over the next day or two (every time a conversation closes or you dont answer for a certain period, you are disconnected/reconnected with a new helper once you text back). The assistants and I were repeatedly trying to call the restaurant to no avail as they were extremely busy. In the meantime a very kind lady from the café called and offered to cancel the Sunday order but for some reason it was not accomplished as Jerry called me again (now Thursday) to follow up and apologize that he was still seeing both. This time he noticed I was ordering 13 individual bagels and suggested that I try one more time and order the value pack. He shared that since the app doesnt allow you to select more than one of each flavor in the value pack, I could just choose 13 flavors and write my special instructions in the notes. He then read my exact order to me and said not to worry because he had it written down to reference after he cancels the first two attempts. He also sent a confirmation text once the first two orders were cancelled and another once he saw my FINAL new order. The app needs some updates and Jerry needs a raise! ### 2/5 — No Apple Pay *2023-03-11, version 3.17.0* No Apple Pay. No way to login with AppleID. ### 2/5 — menu doesn’t make sense *2022-07-31, version 3.17.0* If my sandwich order includes it coming on a specific bagel (Ex. Jalapeño bagel), why do I need to select a bagel to order it? Also the Jalapeño bagel isn’t listed as an option even though I know they carry it. Their website is the same way… needs to be fixed. ### 4/5 — Great food, lines can get long even to pick up *2021-11-01, version 3.13.0* I’d order online more often if the lines to pick up weren’t so bad early in the morning. I can’t wait, that’s why I order and pay ahead. I have to get to work very early. ### 2/5 — App works great but…. *2021-10-24, version 3.13.0* I would have given the app 5 star but the fact that you can’t remove your credit card info really bothers me. Other than that, it’s very easy to use. ### 3/5 — Order history *2021-10-03, version 3.13.0* If you use the order history function to reorder, the full list of items previously ordered isn’t displayed ### 1/5 — Sign up *2021-04-29, version 3.11.0* You can’t pay without signing up and the sign up isn’t working ## Most critical reviews (10 lowest-rated) ### 1/5 — Fix it *2026-07-22, version 3.39.0* It’s trash. Can’t log in because of password. Can’t change password because the password recovery in the app is broken. ### 1/5 — Don’t use app *2026-06-30, version 3.39.0* Somehow the app is more expensive than just ordering of chownow or directly at the store, they also give significantly less options. I genuinely don’t understand why anyone would use this app. ### 1/5 — Won’t let me place an order *2025-09-06, version 3.34.0* App takes my order, then tells me “menu has changed”, requires me to look at new menu. I enter order again, and same error. Endless loop and can’t order - dozen bagels, breakfast sandwich and coffee. Nothing challenging. Not working. App is up to date. ### 1/5 — App won't work *2025-07-17, version 3.34.0* For some reason I keep getting an error when I try to order through the app! Very frustrating...I contacted ChowNow support but they haven't resolved the issue even though they said they did. Real bummer because I've used the ChowNow app for many years prior to this recent issue. ### 1/5 — App could be simplified to order *2024-11-22, version 3.29.1* The app should be simplified to be able to change the quantity of each flavor, rather than having so many sections to scroll down and add additional quantities of the same flavor. Items misspelled also! ### 1/5 — Won’t let me buy anything *2023-07-23, version 3.17.0* This stupid app won’t let me buy anything under 7.98 and I had to spend 20 bucks just to get a bagel ### 1/5 — Hard to order *2022-07-08, version 3.17.0* Can’t choose which kinds of bagels in a dozen ### 1/5 — Lousy Interface *2022-03-19, version 3.17.0* Payments processor is a third party with name that doesn’t resemble Manhattan Bagel. For whatever reason iPhone password utility doesn’t associate password w MB. So I wind up on the “forgot password” dialogue every time. When it comes to adding a card, the App doesn’t summon my stored credit cards and related info from iPhone. Gotta enter it manually. Every time. ### 1/5 — Don’t get robbed. *2022-03-19, version 3.17.0* The prices to order with the app are marked up ridiculously! Who would pay $9 for a bagel sandwich! If your willing to pay these prices I have a bridge in Brooklyn to sell you. ### 1/5 — This is not 2015 *2021-05-19, version 3.13.0* No Apple Pay ## Most praised reviews (10 highest-rated) ### 5/5 — Repetition is simple simple *2026-03-01, version 3.38.0* Always looking for a good bagel, something that I grew up with North Jersey. And what I found Manhattan bagel Bryn Mawr is consistency team is always welcoming. I keep it simple and I get what I want when I want it. ### 5/5 — Excellent *2024-07-06, version 3.29.0* Great food, highest quality, even better friendly service ### 5/5 — Excellent app and food! *2023-07-08, version 3.17.0* Love Manhattan Bagels and the app is fantastic! I especially like the new feature where you can add hash browns to your order. Well done! ### 5/5 — All time favorite *2023-03-12, version 3.17.0* Beside the delicious bagels the staff members always kind and ### 5/5 — Delicious food, nice people *2021-06-27, version 3.13.0* Love Manhattan Bagel. ### 5/5 — A well oiled Machine *2021-05-24, version 3.13.0* Great bagels - excellent service - a true neighborhood establishment…. thanks Josh and Andre and the staff!! ### 5/5 — HORRIBLE APP!!! *2021-04-01, version 3.11.0* I tried ordering two times in different times this month and both times I’ve gotten an error code that says “Oops this is embarrassing....”! I tried calling store to order and get told I can’t order via phone, I need to order via online or come in the store. I explained that that’s not working and I’m told I can’t order by phone! Well, you lost a customer! I’m trying to avoid going inside as much as I can and make this quicker and safer for me and your app doesn’t allow that! ### 5/5 — Kind and curteous *2021-03-18, version 3.11.0* This manahattan bagel has the nicest people working there. ### 5/5 — Too difficult to pay *2020-09-19, version 2.7.5* Why do I have to use ChowNow or Facebook? Just let me pay with ApplePay. Did not place an order and deleting app after this review. ### 5/5 — Great Bagels *2020-04-06* Great place to grab a bite. Food is quick, perfect pricing. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*