# Manila Water App — user reviews > 52 indexed App Store user reviews of Manila Water App by Manila Water Company, Inc., rated 2.70/5 from 3 ratings. - Source: https://appshunter.io/ios/app/manila-water-app/id1571240282/reviews - App overview in markdown: https://appshunter.io/ios/app/manila-water-app/id1571240282.md - Rating breakdown: 5★ 1 · 4★ 0 · 3★ 0 · 2★ 1 · 1★ 1 ## Newest reviews (18 of 52) ### 1/5 — Smooth loading forever *2025-10-22, version 2.0.25* Smooth loading forever and nothing happens. Opposite to the old one. The old one was much better ### 1/5 — Useless app *2025-10-22, version 2.0.25* your prior app was way easier to use and has less bugs. sana before you launched this beta version eh you have tried it first.. could not load the billing history!!!! ### 1/5 — Updated but cannot log in *2025-10-22, version 2.0.25* The app told me to update so I can log in. I updated it and it just won't let me log in. I enter my registered email address and it loads. The circle just goes round and round. I wait for it to stop for 1-2 minutes. Then after 1-2 minutes again the OTP is sent to my email address. Then I use the OTP but it's already expired. So i request for another OTP, i entered it and it just loads again. I'm still trying to wait for it to let me get in as I'm writing this. Very poor app service. ### 1/5 — Latest Update No OTP Screen *2025-10-22, version 2.0.25* The latest update from 9 hours ago is sending OTP but doesn’t redirect you to a page where you can input the OTP. How does that even gonna work? Don’t you have any QA people to test this app before rolling to production? This is really one of the worst app I’ve ever dealt with. ### 1/5 — Terrible app *2025-10-22, version 2.0.25* This app is a piece of trash. It is not reliable in terms of checking your latest billing. If its data can be up-to-date, then it would be helpful! ### 1/5 — Terrible app *2025-10-15, version 2.0.17* Forget about using this app to check your bills - you're lucky if it sends an otp in the first place, and it never sends one on your first log in. You'd think they wouldn't log you out considering how difficult it is to log back in, but you only have a few minutes until it kicks you out. You then have to spend the whole day trying to log in again. Paying bills? Forget about it. They say the payment will be posted withint 24 hours - it has been 5 days and my payment has not yet been credited. Forget about this app. Definitely not worth the stress and hassle. ### 1/5 — Can’t make a payment *2025-10-14, version 2.0.17* Useless app ever! Can’t even pay my bills using Gcash it keeps routing on dragonpay. What’s the app for? And needs to log in EVERYTIME just to check the bill! ### 1/5 — Useless *2025-10-12, version 2.0.17* Doesn’t update or reflect any payments you made. I made a payment and 2 weeks have gone by and it still did not reflect. ### 1/5 — Fumilling up data on APP *2025-09-26, version 2.0.17* Since my account is registered already, I am asked to sign in so i need to back track . but Unable to back track to revise. ### 1/5 — No option to register with another email *2025-09-17, version 2.0.17* You should allow Contract Account Number to be associated with multiple email. It is too frustrating to be unable to register since you restrict new registration when account is already used in different email. ### 1/5 — sign up problem *2025-09-15, version 2.0.17* I entered the correct info but still failed to sign up, fix the app before implementing it. This is becoming annoying. ### 1/5 — Not working *2025-09-15, version 2.0.17* The app isn't working. All the details I have inputted is correct yet it can't verify my account. I was actually happy Manila Water has launched an app, however, it isn't reliable yet. ### 1/5 — there's room for improvement! *2025-09-14, version 2.0.17* it's good to know that manila water now has its own app although i've been having a lot of trouble with logging in. i was in the app only once, when i signed up. now that i'm trying to sign in, it does not recognize my email address (checked a couple of times for any errors and double checked if this is the right email where i first checked for my otp when i signed up). i hope this gets resolved soon since i'm also seeing similar reviews regarding the same issue. ### 1/5 — Unable to register *2025-09-11, version 2.0.17* I got my bill today with a letter announcing for system enhancements. I installed the app and tried to register and unable to proceed. Even I entered correct info base on my bill. This app is trash! You should have a better enhancements for the app. One of the annoying things were, my billing statement was not delivered and didn’t receive . It has happened twice now. Poor service. Were paying completely on time but we’re receiving incompetent service from this company ### 1/5 — Difficult App to Deal with *2025-09-07, version 2.0.17* The app has been difficult to deal with, especially logging in. The app logs me out completely after closing, requiring me to re-enter my credentials every single time I want to check my bills. I hope the developers could integrate a way to recognize each users’ email or number on the app with persistent login or at least biometric authentication. I appreciate this new system in making operations more energy efficient and eco-friendly - reducing carbon emissions and thermal paper usage is commendable. However, the UI design still needs significant improvement: • The daily consumption statistics are buried in confusing menus and poorly presented • Payment history lacks proper filtering options and is hard to navigate • Better toggles to view our consumption data and payment records would be exceptionally beneficial For a utility app that customers check regularly, these basic usability issues create unnecessary frustration. Fixing the persistent login and streamlining the interface would greatly enhance user experience and customer satisfaction. ### 1/5 — App not working *2025-09-04, version 2.0.17* It seems like I'm having some trouble with the app. Despite my efforts to input all the necessary information, I'm still unable to view my bill. Any suggestions on how to fix this? ### 1/5 — Poor App Interface *2025-07-29, version 2.0.17* Please enable a feature where we can add multiple CANs, an option to view the softcopy of our water bill every month and an option to see a record of our payments and source of the said payments. Please be better and make it easier for us to check our water bill if you want us to pay on time. In this day and age keep up with the technology. Care in every drop? It seems like you don't care at all. ### 1/5 — Don't use this app to pay bills *2025-07-29, version 2.0.17* Do not ever use the payment facility in this app. It's so much hassle to use! Despite paying directly through the app via it's payment channels (QRPH in my case), you still need to validate it on Dragonpay. The problem is payments are not syncing to Dragonpay real-time, hence, you need to check time to time when their system will reflect the payment you've made in QRPH. Such a waste! ## Most critical reviews (10 lowest-rated) ### 1/5 — It gets worse *2026-01-16, version 2.0.29* It was a bad app but the update made it worse. Didn’t think that was possible but Manila Water is doing the impossible! ### 1/5 — OTP Error *2025-12-04, version 2.0.25* We received no paper bill for November so we tried the app, but we have trouble creating an account because even if you enter the correct OTP it says error. ### 1/5 — Annoying *2025-11-26, version 2.0.25* Your app takes too long to open, cannot see previous transactions ### 1/5 — What kind of App is this??? *2025-11-22, version 2.0.25* It’s hard to log in. It won’t even let me sign in or create an account. The web version used to work but they switch the loggin system the same with this app which is frustrating ### 1/5 — Frustrating and full of bugs *2025-11-07, version 2.0.25* You can’t even register your account even the details are correct. It’s so frustrating. It says that verification failed even the details are correct. Like this I checked multiple times and it says it is incorrect ### 1/5 — Cannot register *2025-11-05, version 2.0.25* Used an invoice that was issued for the last 6 month. However, it says that the data is wrong. Hence, cannot register an account. ### 1/5 — Useless *2025-11-04, version 2.0.25* Cant even create an account even after I key in the correct details from the paper bill ### 1/5 — Terrible *2025-10-27, version 2.0.25* Elementary students can do better than this one. You can’t even download or see the actual billing details. ### 1/5 — Can't even log-in *2025-10-25, version 2.0.25* This app doesn't let me log-in despite using the Google sign-in function for a few years via the website. I've also tried to create an account from scratch but it's detecting my Google account that's linked to the same MW contract number. Now i'm at a dead end. I appreciate the UX/UI upgrade but if users are having difficulties logging-in, then everything is just a waste. ### 1/5 — Verification always says Failed! *2025-10-23, version 2.0.25* I just want to view my bill!! After the recent web update, I can’t get in into my account! So annoying and frustrating ## Most praised reviews (10 highest-rated) ### 5/5 — First time to register - 5 stars *2023-07-05, version 2.0.17* I downloaded the app. Tried several times to register but I experienced the same problem with other reviewers. After a while I reviewed the billing date and voila I completed it without hassle. Sometimes, we need to stop and check where in the steps we’re missing. ### 5/5 — Convenient *2022-07-14, version 2.0.17* You’ll need to have your latest water bill. It has instructions and the details you’ll need to register. Also, choose the option ‘mobile’ to login. It’s a lot easier since it’ll just send an OTP. No need for password. ### 5/5 — Change to password based sign in *2022-07-13, version 2.0.17* Look ok..but please change it into password based login instead of pin..im using my no. As a default log in but what if i want to log in tru my computer and i dont have my phone i wont be able to log in..coz the the pin to sign in will be sent to my mobile no...so please just change it to password based sign in.. ### 4/5 — UI and UX improved *2026-01-17, version 2.0.29* Finally the application upgraded, please improve next the speed of the app and more options for mode of payments online ### 4/5 — Wishing to hear *2023-06-21, version 2.0.17* The application shows well, I can pay without any problems, fast and effective in accordance with the time, I hope there is a billing history of when and where the customers paid so there is no problem For families if 1 out of 3 families are using it please I need that reference, I hope someone will notice this, my appeal ### 4/5 — It needs better UI *2023-06-18, version 2.0.17* I hope there’s a way to handle multiple accounts at the same time ### 4/5 — otp *2023-03-01, version 2.0.17* it needs OTP everytime you login, sometimes the otp doesnt send and you have to wait a long time before you could resend theres no back button to make sure what we placed was correct too so ### 3/5 — Download bill is no longer working *2025-03-18, version 2.0.17* This button is no longer working. Everytime I try to download the bill nothing happens. I’m using IOS. Please fix this. ### 2/5 — Still needs quite a bit of improvement *2025-12-11* Confusing layout. Can’t even pay with GCash within the app. Statements can’t be downloaded (keeps popping up some odd message of within 5 days). Even old statements that are clearly in the system can’t be viewed. ### 2/5 — Too much details *2025-05-01, version 2.0.17* So hard to login the app the question is inaccurate, what is the consumption to be fill in? Make it easier for the customer to log in. Process isn’t worth time and effort --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-19.*