# Manitoba Hydro

> Utility account management for electricity and natural gas services. (iPhone/iPad app by Smart Energy Systems LLC.)

- Source: https://appshunter.io/ios/app/manitoba-hydro/id1511050696 (this page in markdown: same URL + `.md`)
- Developer: [Smart Energy Systems LLC](https://appshunter.io/developer/1062247242)
- Category: Business, Utilities
- Price: Free
- Rating: 4.70/5 from 226 App Store ratings · 109 written reviews indexed
- Age rating: 4+
- Requires: iOS 15 · 52 MB
- Languages: American English
- Released: 2021-03-08
- Data updated: 2026-09-03
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/manitoba-hydro/id1511050696/reviews.md

## What is Manitoba Hydro?

Download the Manitoba Hydro app today and save time! With the app you can manage all your Manitoba Hydro electricity and natural gas accounts anytime and anywhere.

With the app you can:
•	View outages on the outage map.
•	Report outages and receive outage alerts for your home, business or cottage.
•	Submit meter readings.
•	View your monthly energy bill and access relevant account information.
•	Update your account information including your mailing address, account name, phone numbers and email addresses.
•	View monthly usage and compare it to your previous year’s usage.
•	Get real-time notifications and reminders about your account and service via email, text, push notification or automated phone call.
•	Request to start, stop or transfer your service.
•	Request payment arrangements and sign up for billing plans such as the Equal Payment Plan and the Pre-authorized Payment Plan.
•	Report a streetlight outage.

## Key features

- View and report outages
- Submit meter readings
- Access billing and account information
- Update personal details
- Compare energy usage
- Manage service requests
- Request payment arrangements

## What do users think of Manitoba Hydro?

Overall sentiment: negative

**Pros**

- 👍 User-friendly interface and easy navigation
- 💡 Energy usage tracking and comparison features
- 🔒 Face ID and biometric login options
- 📊 Clear billing and usage information display
- ⚡ Helpful notifications and outage updates
- 🌐 Accessible web and app platform

**Cons**

- 🐛 Frequent app crashes and freezing issues
- ⏱️ Slow login and loading times
- 🔐 Login authentication problems and failures
- ❌ Inconsistent app functionality across devices
- 📱 Poor iPad/iOS compatibility
- 🚫 Difficult multi-account management
- 💳 Unclear or missing payment functionality
- 📧 Inadequate customer support channels
- 🔄 Data not updating in real-time
- 😤 Confusing and non-intuitive navigation

**Commonly reported bugs**

- App crashes on login, especially on iPad with iOS 17.x
- Login screen freezes indefinitely
- Face ID and fingerprint authentication not working
- Unable to enter dates for meter readings
- App closes when printing or forwarding bills
- Meter reading submissions not received by Hydro
- Incorrect meter readings displayed
- Payment information not reflecting immediately
- Notifications difficult to delete
- App loses password and biometric settings
- Forced updates breaking app functionality
- Geographic access restrictions (e.g., vacation mode)

**Most requested features**

- Power outage reporting and confirmation functionality
- Email notifications for meter readings and outages
- Multiple notification deletion at once
- Landscape mode for iPad
- Payment history and detailed billing records
- In-app payment processing
- Meter relocation request feature
- Improved virtual assistant
- Feedback/contact form within the app
- Better support for apartment dwellers without account credentials

## Recent user reviews (10 of 109)

All indexed reviews: https://appshunter.io/ios/app/manitoba-hydro/id1511050696/reviews.md

### 1/5 — Efficiency Manitoba Cancelled Fridge Pick-Up Last Minute

*2026-07-23, version 1.18*

I generally hold a positive view of Manitoba Hydro, but this week it caused our household expense and inconvenience by cancelling a fridge pick-up at the last minute on the day we had arranged for delivery of our new fridge. They were the. unable to reschedule pick-up any earlier than a week later. The reason given was that the truck had broken down. We had to pay $75 to have the old fridge moved to make room for the new fridge, and it’s now in an inconvenient location, in our way, for a week. Efficiency Manitoba subcontracts these fridge pick-ups to a private company, PurSphera. In order to meet its obligations to Manitoba Hydro and Hydro customers, PurSphera needs to have a Plan B when a truck breaks down. After our $30 fridge rebate, we are still out $45.

### 4/5 — Mobile app glitch

*2026-07-22, version 1.18*

every time I login it kicks me out immediately due to session inactivity and I have to log in again, even though it’s a completely new session…

### 1/5 — Lack of Info During Outages

*2026-07-19, version 1.18*

While i realize power outages happen, it is interesting that MB hydro thinks we can get further info from their website during the outages when we have no power and no access to our wi-fi/ internet to get that information.  It would be very helpful if MB hydro would advise what the issue was that caused the power outage after we get out power back.  Thank you.

### 1/5 — APP sucks.

*2026-07-15, version 1.18*

Your APP sucks. Never works. Have to constantly change my password because your app can never remember it ever.

### 1/5 — App meter readings

*2026-07-11, version 1.18*

Absolutely poor

### 5/5 — Good

*2026-07-11, version 1.18*

I’m content with the MH

### 1/5 — Creepy

*2026-07-08, version 1.18*

I find hydro a little creepy with their knowledge that seems personal to me. Workers extending digging in timing to maybe a municipality worker next door to me that is possibly about me. As they dug in front of my house at poles and all the way to a client I had when I had a cleaning business. It’s actually embarrassing to have to pay a company money for a complete illegal knowledge without legal ways or for a just reason. It’s scary what Canada says is ok now. Used to think hydro was an upstanding business I don’t know.

### 5/5 — Five star

*2026-07-04, version 1.18*

The app is super friendly

### 3/5 — Works well

*2026-07-02, version 1.18*

App does its job. Although it was difficult trying to delete and old account. Also the app keeps making me log back in a second time, every time I log in. 

Would be nice if that got fixed but other wise this app works.

### 1/5 — Readings

*2026-06-22, version 1.18*

It won’t let me enter a date for my readings

## Frequently asked questions about Manitoba Hydro

### What can I do with the Manitoba Hydro app?

The app allows you to manage your electricity and natural gas accounts. You can view outages on a map, report them, and receive alerts. It also enables you to submit meter readings, view your bills and usage history, update account information, and request service changes.

### Is the Manitoba Hydro app free to use?

Yes, the Manitoba Hydro app is free to download and use. There are no charges associated with managing your accounts or accessing its features through the application.

### Can I report outages through the app?

Yes, you can easily report electricity and natural gas outages directly through the app. You can also view existing outages on an interactive map and receive alerts for your home, business, or cottage.

### How can I manage my billing and payments?

The app provides access to your monthly energy bills and relevant account information. You can also submit meter readings, view your usage history, and request payment arrangements or sign up for billing plans like the Equal Payment Plan.

### What kind of notifications can I expect?

You can receive real-time notifications and reminders about your account and service. These can be delivered via email, text, push notification, or automated phone call, keeping you informed about important updates and actions.

## Version history (last 5 releases)

### 1.18 — 2025-11-26

This update includes bug fixes and a few small performance improvements.

### 1.17 — 2025-06-14

This update includes bug fixes and a few small performance improvements.

### 1.16 — 2025-03-18

This update includes bug fixes and a few small performance improvements.

### 1.15 — 2024-11-12

This update includes bug fixes and a few small performance improvements.

### 1.14 — 2024-05-30

This update includes bug fixes and a few small performance improvements.

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## More apps by Smart Energy Systems LLC

- [Smart H2O](https://appshunter.io/ios/app/smart-h2o/id1017852468)
- [My NL Hydro](https://appshunter.io/ios/app/my-nl-hydro/id1097471334)
- [Simply Energy](https://appshunter.io/ios/app/simply-energy/id1171627284)
- [MyWater MNWD](https://appshunter.io/ios/app/mywater-mnwd/id1190259281)
- [MyWaterSD - City of San Diego](https://appshunter.io/ios/app/mywatersd-city-of-san-diego/id1202281723)
- [IID Customer Connect](https://appshunter.io/ios/app/iid-customer-connect/id1207760404)

All apps by Smart Energy Systems LLC: https://appshunter.io/developer/1062247242

## Related topics

[manitoba hydro](https://appshunter.io/ios/topics/manitoba-hydro) · [manitoba](https://appshunter.io/ios/topics/manitoba)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*