# MANO: Food & Grocery Delivery — user reviews > 32 indexed App Store user reviews of MANO by Mano group LTD, rated 4.70/5 from 264 ratings. - Source: https://appshunter.io/ios/app/mano-food-and-grocery-delivery/id1545005589/reviews - App overview in markdown: https://appshunter.io/ios/app/mano-food-and-grocery-delivery/id1545005589.md - Rating breakdown: 5★ 224 · 4★ 27 · 3★ 3 · 2★ 0 · 1★ 10 ## Newest reviews (10 of 32) ### 3/5 — Would’ve been 5/5 if it wasn’t for the delivery time *2026-03-06, version 5.4.3* I love Mano, I have used it pretty much every week for grocery shopping over the past year and a half however more recently the delivery time has almost tripled. Today alone I have waited for 2 hours for a delivery. Their delivery riders are clearly no longer taking their jobs as seriously and it’s just very disappointing. Hope to see this resolved soon. ### 2/5 — Just rubbish *2024-10-22* You guys started out sooo well! Now? Your app has so many bugs,it doesn’t work well,delivery takes forever! I’ve complained severely. But y’all seem not to care. Deleting the app for my sanity! **Developer response:** Dear Eloho, thank you for your feedback, and we're truly sorry to hear about your experience. We understand how frustrating it can be when things don't work as expected. Our team is continuously working to improve the app and address any bugs. Your concerns are important to us, and we'd love the opportunity to make things right. If you’re open to it, please reach out to our support team with specific details so we can assist you further. We hope to regain your trust in the future! ### 3/5 — LORD WHAT A NIGHTMARE!! *2024-10-19* If you value your sanity, do not order from MANO. At one time their service was the best. Now, dealing with MANO it’s like a waking nightmare! If you order from the quick Mart,Do not expect to receive your order in 30 minutes you’ll be lucky if you see it in an 2 hours. And if you are thinking about ordering food delivery, DON’T! If you order something as simple as Burger King, (Which is only a few kilometers away from me) you will be lucky to see it within three hours. 🤯You also be lucky if you receive what you ordered. They refused to refund my money for missing items. Last time it took over 24 hours for my full order to be delivered!!!! Their customer service is again, I will use the word nightmare! I have page after page after page of ‎WhatsApp, messages, and calls. Their excuse for untimely delivery is logistic problems. You do not have logistic problems for 3 to 4 months. What you have is a company with policy problem! If they do decide that they will refund your money, if you cancel the order because it’s been hours and still hasn’t been picked up from restaurant. You can expect to spend hours on the phone with customer service to accomplish this. Then be prepared to wait up to a week to get your refund. You have no one to complain to other than the person at customer service. They do not have a supervisor. This way all of their complaints are shoved under the table they don’t have to deal with them! And the customer gets screwed. MANO used to be about customer service. Not anymore. **Developer response:** Dear cicicia1973 . thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you’ve had with our service. It’s clear that we have fallen short of your expectations, and for that, we are truly sorry. We understand how frustrating it is to wait longer than expected for your order and to face issues with missing items. Please know that your feedback is invaluable to us, and we are committed to making the necessary changes to prevent similar experiences in the future. We would appreciate the opportunity to discuss this matter further and resolve any outstanding issues you may have. Could you please share with us your order ID so we can have access to your customer details and reach you out? Regards, ### 4/5 — Unable to build my own poke bowl *2024-09-30, version 5.1.4* Selections don’t work properly. 5 stars once fixed ### 4/5 — Fast, Reliable and Very useful service *2023-08-30, version 4.0.8* Between May 2022 and August 2023 I have placed 13 orders using the iOS App. Every single order has been delivered promptly and without complaint from my end. The delivery time has even been reduced to less than 30mins to my residence at Maryland, Ikeja. The products are fresh, good quality and competitively priced This has been my personal experience with Mano and I would recommend them without hesitation ### 1/5 — Products we love the service that won’t deliver. *2023-04-16* We started in November 2021. It’s now April 2023. We’re leaving. So long. ### 2/5 — Inconsistent service *2023-03-15* I has such high hopes - they started out well: quick delivery and well stocked options. Now, the items shown as available are never really available and they call you back with order changes, delivery takes 2 hours , and the worst - they sometimes put in the wrong items in your order. Sad sad. **Developer response:** Thank you for sharing your feedback with us. We're sorry to hear about your recent experience. We are constantly working to improve our service and address issues like availability, order accuracy, and delivery times. We recommend updating your app to the latest version to ensure the best experience possible ### 1/5 — Time scam, slow drivers and can't cancel orders. *2023-03-08* The time written down is never the real time. Drivers take so much time to answer and they never answer calls. Canceling an order isnt an option in this app. **Developer response:** This quality of service you experienced is not the MANO standard. Iissues were largely due to external factors such as the Naira redesign policy on payment processing & uncertainties due to the political situation - we invite to download our brand new MANO app & give us another try to experience the top-notch service we've been always known for! ### 5/5 — Keyboard *2022-12-19* Once I add my name to it the keyboard we never go back for me to press saved I have deleted the app many time still yet it we just remain at we’re I wrote my name on it have tire I tried keep doing it still yet ### 1/5 — You need to work on your app *2022-08-30* The app is misbehaving ## Most critical reviews (10 lowest-rated) ### 1/5 — Unreliable *2025-10-17, version 5.3.7* In the countries I have been in, you are by far the most unreliable team. Your excuses are far worst than your sins ### 1/5 — Terrible customer service *2025-09-18* MANO’s customer service is bad. If you have an issue with your order, do not expect the person that attends you through the “Support Helpdesk” to give you a resolution. The only way you can try getting a resolution is by following up with them constantly and wasting much of your valuable time in the process. They will repeatedly ask you for the order number, they will repeatedly tell you that they’re looking into it without any other detail or follow up, and they will repeatedly ignore you. Their system is lacking and their support staff are either under-trained or insufficient in numbers. If you’re a corporation that requires any special type of invoicing or bulk orders, DO NOT USE MANO, because you will not get the type of professional and timely support that corporate events require. For that, you’re better advised to go directly with the restaurant that does catering. **Developer response:** Hello Shnazig, It hurts us to know that you had to experience this. Our Customer Service team would be more than delighted to change this experience for the better. I humbly request that you reach out to our team via phone (+234 913 333 3300), in-app chat, or WhatsApp (+234 913 333 3300) between 7:00 AM to 11:00 PM daily. We look forward to hearing from you soon. ### 1/5 — Hire reliable dispatch riders! *2025-03-31* Please hire reliable dispatch riders! The whole point of this product entering the market is to provide a swift and convenient shopping experience. But how can that be achieved with inefficient dispatchers? Please ensure you get skilled and dependable riders!🙏🏽 **Developer response:** Thank you for the feedback. We agree that reliable riders are essential to delivering a fast and convenient experience. We’re actively improving rider training, performance monitoring, and accountability to raise service standards. Your message is noted and appreciated. ### 1/5 — Unreliable and no customer support *2025-02-01* I have used Mano since September of 2024 and mostly it would work (though the service is slow and their time estimates are always underestimated … if it says 30 mins to deliver, it will likely take 1.5 hrs). However, from one day to the next it stopped working on my phone and I could not log in. When I sought customer service, they provided absolutely no support. And I was unable to log back in to my account and have lost all my receipts which I need for corporate reimbursements. If you are a corporation, I strongly advise against using this app because there is no guarantee that you will be able to access your invoices and there is no reliably customer support. **Developer response:** Hello Shnazig, It hurts us to know that you had to experience this. Our Customer Service team would be more than delighted to change this experience for the better. I humbly request that you reach out to our team via phone (+234 913 333 3300), in-app chat, or WhatsApp (+234 913 333 3300) between 7:00 AM to 11:00 PM daily. We look forward to hearing from you soon. ### 1/5 — Poor service *2025-01-04* Second time in a row that I order something, they don’t have the product and still bill me anyways. Very poor and disappointing service **Developer response:** Dear John McDoe, we are sorry for your dissatisfaction and look forward to check what happened. We kindly ask you to contact our customer service and provide us the order numbers so that we can verify what happened. Mano! ### 1/5 — LORD WHAT A NIGHTMARE!! *2024-10-17* If you value your sanity, do not order from MANO. At one time their service was the best. Now, dealing with MANO it’s like a waking nightmare! If you order from the quick Mart,Do not expect to receive your order in 30 minutes you’ll be lucky if you see it in an 2 hours. And if you are thinking about ordering food delivery, DON’T! If you order something as simple as Burger King, (Which is only a few kilometers away from me) you will be lucky to see it within three hours. 🤯You also be lucky if you receive what you ordered. They refused to refund my money for missing items. Last time it took over 24 hours for my full order to be delivered!!!! Their customer service is again, I will use the word nightmare! I have page after page after page of ‎WhatsApp, messages, and calls. Their excuse for untimely delivery is logistic problems. You do not have logistic problems for 3 to 4 months. What you have is a company with policy problem! If they do decide that they will refund your money, if you cancel the order because it’s been hours and still hasn’t been picked up from restaurant. You can expect to spend hours on the phone with customer service to accomplish this. Then be prepared to wait up to a week to get your refund. You have no one to complain to other than the person at customer service. They do not have a supervisor. This way all of their complaints are shoved under the table they don’t have to deal with them! And the customer gets screwed. MANO used to be about customer service. Not anymore. ### 1/5 — Nice concept but need to expand in other areas *2024-07-07* This is a good concept and has potential, but just like Lekki is popular so are other areas where people without transportation will sure likely to use the advantages of what this app has to offer. If they compile all the estates near a intersection and radius where drivers will be able to benefit it will be great. There several popular restaurants or supermarkets near very established estates but it doesn’t serve those areas, but only near the restaurant itself. I also feel like someone should really canvas the area well for local restaurants or many alike in Ikorodu or other cities near can benefit platform, customers and drivers especially known in the area. Please fix I can see the potential and solution. **Developer response:** Hello NubQueen, Thank you for your thoughtful feedback. We're glad you see the potential in our app. Your recommendation to canvas local neighborhoods, especially in areas like Ikorodu, is very valuable. We're committed to continuously improving our app to provide the best possible experience for both customers and drivers and expanding our service areas and including more local establishments is a priority for us. Thank you once again for your constructive review. We look forward to rolling out these improvements and serving an even broader customer base soon. Regards, ### 1/5 — App is Glitching *2023-12-05* Nothing is responding on the app ! It’s so frustrating combined it takes so long before it responses to what ever you click …I can’t do nothing! **Developer response:** Dear Ayo_meekun, We apologize for the inconvenience you experienced. Our team is working to improve app responsiveness. Your feedback helps us enhance your experience. It seems you are on the older version of the app. kindly update your app from the app store. Thank you ### 1/5 — Complete garbage *2023-09-20, version 4.0.8* Don’t waste your time This app is a load of rubbish. You will not receive your goodw ### 1/5 — Dishonest *2023-05-07* It has been over one week now and they have refused to refund my payment, payment was successful sent to their account and they keep denying it, even after the driver acknowledged the payment by asking the person in charge. I have never seen an high level of dishonesty in my life. **Developer response:** We are deeply sorry for this experience and take your concerns about the refund very seriously. This does not reflect the standards we hold ourselves to. We would like to resolve this matter for you right away. Please contact our team at info@manoafrica.com with your order number and payment details so we can investigate and process your refund. Since this review, we have made major improvements to our payment and refund processes to ensure no customer faces this kind of situation again. We sincerely apologize and want to make this right. ## Most praised reviews (10 highest-rated) ### 5/5 — Mr. Ao *2026-05-03* Very user friendly app and fast reliable delivery ### 5/5 — Ms *2026-02-13* Perfeito, aplicativo sem erros. ### 5/5 — Great for grocery shopping! *2025-10-30, version 5.3.8* I love Mano and practically use it almost every day. My orders are always delivered on time and if I ever have any issues their customer support team is really easy to contact and also very responsive. This new app update is great, love that we now have the option to provide the estate code and and delivery notes to the driver. It makes the whole process a lot more seemless. Great job Mano team! The only constructive feedback I have is to please auto expire the live activity widgets once a delivery is complete! ### 5/5 — Amazing!!!! Best delivery app I have ever used anywhere in the world *2025-05-17* The most efficient and effective method to order food and products. Top service and customer service and soooo fast! I am amazed. Keep up the good work MANO TEAM!!! ### 5/5 — Excellent services!!! *2025-03-12* Mano app has made it tough for its competitors. My favorite app. I have ordered through apps from other countries and Mano app continues to be my favorite and the quickest delivery to date. Job well done. Keep up the great work!! **Developer response:** Thank you for the kind words and your trust. We’re really glad Mano continues to stand out for you on speed and reliability. Your support means a lot to the team, and we’ll keep working hard to deliver an even better experience. ### 5/5 — Best delivery service in Angola! *2025-03-10* This app changed my life in Luanda! It is amazing they deliver anything you want in under 20 mins. Quality service, quality products, and great people! I literally use it everyday now. ### 5/5 — Accuracy *2024-08-22, version 5.0.12* I don’t understand why ppl say it is. It a good app it is a great app other apps will be saying that they can’t deliver to my location and there and this app was my only hope and it was amazing. It could deliver to my location. I want to give it a 10 star ### 5/5 — Low rating?? *2023-11-09, version 4.0.11* I don’t understand why the ratings for this app is so low, asides from lack of variety, it’s literally perfect ### 5/5 — Love it *2023-10-16, version 4.0.8* Been a regular customer since August 2022 and I have never been disappointed. ### 5/5 — Great service *2023-08-17* Amazing service fast delivery top notch products. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*