# Manulife Bank Mobile — user reviews > 99 indexed App Store user reviews of Manulife Bank Mobile by The Manufacturers Life Insurance Company, rated 4.90/5 from 86 ratings. - Source: https://appshunter.io/ios/app/manulife-bank-mobile/id1024071512/reviews - App overview in markdown: https://appshunter.io/ios/app/manulife-bank-mobile/id1024071512.md - Rating breakdown: 5★ 79 · 4★ 5 · 3★ 1 · 2★ 0 · 1★ 1 ## What do users think of Manulife Bank Mobile? Overall sentiment: negative **Pros** - 🚀 Easy and fast - 👍 User-friendly interface - 👍 Excellent customer service - 👍 App is fast and efficient - 👍 Great banking app - 👍 Simple and easy to use - 👍 Impeccable app - 👍 Awesome app, user friendly - 👍 Easy to manage **Cons** - 🐛 App crashes frequently - 🐛 App freezes often - 🐛 Login issues - 🐛 Incompatible with older iOS versions - 🐛 Poor cheque deposit functionality - 🐛 Frustrating authentication process - 🐛 Customer service issues - 🐛 Missing basic banking features - 🐛 App not working correctly in French **Commonly reported bugs** - App requires update but no update available in App Store - App freezes on first screen and kicks user out - App crashing after login - App freezes and kicks user out after login - App keeps crashing and/or navigation issues - Application not functioning after iOS update - App asks for secure code every time opening - Recent update doesn't allow copying text into the app - Update requires newer iOS version - App freezes when attempting wire transfer - App not working with iOS 26.1 - App crashes after login - App crashes after sign in, unable to view account or chat - App freezes and kicks user out upon login - App keeps crashing - App not functioning - E-transfers failed - App constantly asks for code via text/email - Error 3007 when exiting app - App in English, needs French version - SMS 2FA every time opening app - Cheque capture not working since iOS 16 - Auto cheque capture not working - App thinks user is signing in from new location every time - Cannot login to the app - Cannot log into the app very often - Auto Caption for depositing cheques not working since iOS 16 - Randomly fails to recognize credentials - Cheque scanning broken for months - Deposit check feature doesn't work - Mobile cheque deposit auto capture not working - Cannot log in outside Canada after update - App capped at 12 digits for login - Face ID not working after update - Password changed when it hasn't been - Transfer money between accounts issue - Cannot access money, online and app give error messages - App never works, error message after entering credentials - Online services jammed up - App inaccessible on iPhone, displays update error - Password field no longer accesses password storage - Cannot use saved passwords from iCloud Keychain - Glitchy, authenticates too often - E transfers stopped working for a while - Transactions order not always exact - App does not work correctly in French - Two submit buttons on Interac e-transfer mobile page - Something went wrong. Please try again. - Half of app services don't work - Cannot transfer money nor send via Interac - New update makes it impossible to take picture of cheques - Auto deposit and transaction notification missing - No recurring transactions showing, but money transferred - Cannot make e transfers or pay bills with the app in new OS software **Most requested features** - Ability to turn off floating Live Chat button - Add notes field to transaction details - Option to make recurring payments to any contact - Ability to set a nickname for TFSA Advantage accounts - Improve auto cheque capture or allow manual capture option - Add transaction notification feature ## Newest reviews (12 of 99) ### 2/5 — Cannot log and no notification of an issue *2026-08-29, version 3.14.1* Manulife never issues a notification of an outage until I call in then I talk to a pile of reps and they have no clue what is going on talk about wasting a customers time only to be the first person to tell Them they have an issue. ### 4/5 — Copier/coller *2026-06-26, version 3.12.5* Dommage qu’il ne soit pas possible d’effectuer l’opération copier/coller. Particulièrement quand on doit entrer un long numéro de compte en préparant un paiement de facture. ### 3/5 — $10 Min Etransfer??? *2026-03-20, version 3.12.2* Why are EMTs min $10? ### 3/5 — Deposit *2026-03-01, version 3.12.1* I have no idea how to take a picture of check properly. When I take the picture as portrait it shows landscape. When I try in landscape it shows portrait ### 1/5 — Constant App Errors *2025-12-13, version 3.11.4* 1. Asks for secure code via every time I open the app and use face ID 2. Recent update doesnt allow to copy text into the app (i.e. the secure code it constantly asks for, or the msg section of an etransfer) Very Frustrating! ### 2/5 — Not working with iOS 26.1 *2025-12-10, version 3.11.4* Updated to iOS 26.1 and now receiving errors when trying to make interact transfers or edit contacts. ### 1/5 — App not working *2025-11-16, version 3.11.3* Every time I login the app freezes on the first screen and kicks me out. ### 1/5 — App crashing *2025-11-12, version 3.11.3* App is constantly crashing, even after deleting and redownloading. Been a problem for at least a month. ### 3/5 — Wire transfer link not working *2025-11-06, version 3.11.3* When I try to do a wire transfer through the app, the app freezes. Have tried everything to fix it on my end, but seems to be a bug in the app. Please fix it. ### 1/5 — Incompatibilité avec la nouvelle version d’IOS *2025-10-27, version 3.11.3* L’application se ferme tout seule depuis que j ai fais ma mise a jour iOS … ### 1/5 — App unstable *2025-10-10, version 3.11.2* App crashes after I log in. Every time. I deleted and reinstalled and same issue. FIX IT PLEASE ### 1/5 — Version 3.11.2 *2025-10-07, version 3.11.2* App Crashes after sign in. Unable to view account, select any options or online chat for support. Requires immediate fix. ## Most critical reviews (10 lowest-rated) ### 1/5 — App *2026-08-30, version 3.14.1* We travel often. We use Manulife as a way to save sending E-transfers to our account with Manulife. There are often disruptions with the app and it can take days before the transfer can take place. This is a huge problem for those who travel. The app should work at ALL times. We are tired of the whole situation. ### 1/5 — Terribly frustrating *2026-08-28, version 3.14.0* App won’t open. Go to sign in, user name and password accepted but won’t fully sign in. ### 1/5 — Issue with v3.14 *2026-07-25, version 3.13.0* Just updated to v3.13 on my iPhone 16 ios26.5.2 and the app will not launch ### 1/5 — I’m extremely disappointed with my experience. *2026-07-24, version 3.13.0* First, I set up automatic bill payments from my Manulife debit account to my credit card well in advance, yet the payment wasn’t processed on time. As a result, I was charged interest and, more importantly, my credit history was negatively affected. While Manulife eventually reimbursed the interest, they can’t restore the damage done to my credit score. That mistake should never have happened. Second, the “updated” credit card rewards program is a huge downgrade. Instead of earning more rewards for using the card, I now earn significantly fewer points. To make matters worse, my points balance is actually showing as negative. Seriously? Who wants to use a credit card where the more you spend, the worse your rewards become? Between unreliable auto-payments and a rewards program that has become far less rewarding, it’s hard to find a reason to continue using their services at all. ### 1/5 — Useless to me *2026-06-17, version 3.11.0* I use my iPad for mobile banking. This latest update is not compatible with my iPad so now I am reduced to banking on my iPhone or purchasing a new iPad - Thanks Manulife ! ### 1/5 — God awful bank *2026-04-03, version 3.12.2* Absolutely horrible bank their customer service is even worse, they kept my transferred money under review for 3 months with no reason or updates, everytime I called every rep gave me different information, they flagged my money and closed my account for no reason and said they would return my money whenever they’re done with their internal review which had no date they could give either. I called and complained multiple times because they didn’t even reach out to anyone or contact my other Bank for verification or questioning. After I chased my other bank and drove them crazy and forced Manulife to escalate my situation to a supervisor they finally randomly reopened my account and “finished” their review after 6 months of toying with me. Absolutely will make an ombudsman complaint against them because now they’re ignoring my requests to even close my damn account!!! ### 1/5 — Review *2026-03-13, version 3.12.1* Missing notes field to add comments on transaction details ### 1/5 — Chat message box missing *2026-03-10, version 3.12.1* No box to input a message. Keyboard is available and functioning though. No send button either. Otherwise chat is working and chat rep is always waiting for my reply. Chat gets terminated because they think I’m gone. ### 1/5 — Do not put your money in this bank *2026-03-09, version 3.12.1* They literally steal your money . They stole 3,000$ from my account and no customer service rep knows what’s going on when I call them . So not put a dollar in this bank . They are thieves ### 1/5 — Wants a newer iOS *2026-02-05, version 3.11.0* The update now wants iOS 16 or newer even though it worked just fine on iOS 15 just yesterday. It’s sad that companies are just making e-waste because they can and we have no option but to go along if we want to access anything. ## Most praised reviews (10 highest-rated) ### 5/5 — Super *2026-09-04, version 3.14.1* Transaction facile ### 5/5 — Excellent and User-Friendly Banking App! *2026-07-19, version 3.12.5* This app is incredibly user-friendly for managing daily finances and savings. The interface is clean and intuitive, making it seamless to check balances, transfer funds, and deposit checks. Best of all, it’s super easy to track promotional interest rates and high-interest savings growth right from my phone. It makes banking hassle-free—highly recommended! ### 5/5 — Clear App *2026-07-11, version 3.12.5* It’s pretty easy to use, layout is simple. ### 5/5 — Deposit *2026-07-05, version 3.12.5* Easy and fast ### 5/5 — App download *2026-05-23, version 3.12.4* The app requires an update but, when I click on go to App Store there is no update and the app will not open. It just loops back to app requires an updated. ### 5/5 — live chat *2026-04-03, version 3.12.2* can we have the ability to turn off the floating Live Chat button? it keeps coming back after being dismissed. ### 5/5 — It forced me to use password manager autofill *2025-12-16, version 3.11.4* Ok, I admit it is better than cut and paste from password manager ### 5/5 — The Manulife Bank has exceptional service and I love that *2025-10-14, version 3.11.2* Always more than fair and wonderful to deal with ### 5/5 — What is going on?? *2025-10-06, version 3.11.2* Just got latest version of this otherwise stable app. It’s now constantly crashing!!! Not the best way to keep banking clients happy. ### 5/5 — E-transfers *2025-09-23, version 3.11.1* I can not make e transfers or pay bills with the app in the new OS software --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*