# Manulife Mobile — user reviews > 534 indexed App Store user reviews of Manulife Mobile by The Manufacturers Life Insurance Company, rated 4.50/5 from 857 ratings. - Source: https://appshunter.io/ios/app/manulife-mobile/id1214009312/reviews - App overview in markdown: https://appshunter.io/ios/app/manulife-mobile/id1214009312.md - Rating breakdown: 5★ 688 · 4★ 58 · 3★ 28 · 2★ 16 · 1★ 67 ## What do users think of Manulife Mobile? Overall sentiment: negative **Pros** - 🚀 Easy to use - 👍 Convenient features - 🔒 Secure login - 📊 Good coverage details - 💰 Excellent benefits **Cons** - 🐛 Frequent crashes - ⏱️ Slow performance - 🔍 Difficult to navigate - 💳 Issues with claims processing - 📞 Poor customer service **Commonly reported bugs** - App freezes during login - Unable to submit claims - Incorrect coverage information displayed - Inconsistent app behavior across devices - Frequent app crashes and downtime **Most requested features** - Ability to view detailed coverage information - Option to submit claims directly through the app - Improved app stability and reliability - Enhanced user interface and navigation - Faster claims processing and reimbursement ## Newest reviews (13 of 534) ### 1/5 — Doesn’t work *2026-07-21, version 7.5.1* Keeps saying my info isn’t updated when it is ### 1/5 — Crash *2026-07-16, version 7.5.1* App closes as soon as it logs on. Deleted app, including its data. Check my iOS is current. Reboot phone, download newest version of the app.. NOTHING! Have to use the actual site.. ### 4/5 — Getting better *2026-07-15* Lot of things are good with the app. Please add the functionality of paying to the HSA directly based on the pending balance on the claim. **Developer response:** Hi there, Thanks for the feedback. When you submit your claim there is an option on the form that says 'Pay me with', if you pick Health plan then HCSA it will automatically pay the remainder outstanding through HCSA without have to submit anything additional. Please let us know if this doesn't work for you. Thanks~NM ### 2/5 — App doesn’t connect after last update *2026-07-13, version 7.5.1* App doesn’t connect after last update July 2 (?) 2026 ### 1/5 — Submitting a claim *2026-07-12, version 7.5.1* I can not submit a claim , it saying I need to my banking and contact information, but it is already filled out , Will not let me submitting a claim ### 1/5 — Have to enter gain and again the secondary insurance information *2026-07-11, version 7.5.1* Need improvement ### 1/5 — Monthly prescriptions *2026-07-11, version 7.5.1* It isn’t very practical to have to fill prescriptions that are refilled monthly for reimbursement. There should be a drop down for these medications ### 1/5 — Worst *2026-07-10, version 7.5.1* Hard to find the health care provider ### 1/5 — Junk *2026-07-09, version 7.5.1* Once again it doesn’t work. Doesn’t allow you to add a provider in a claim but doesn’t let you submit without it. Junk junk junk. Written by amateur coders who simply don’t know what they are doing.UPDATE. STILL DOING THIS STILL JUNK. ### 1/5 — doest work *2026-07-08, version 7.5.1* Retirement account works but the group benefits shows: ”we’re so sorry, an error has occurred, please try again later “ ### 1/5 — Not user friendly app and website, lengthy processing time *2026-07-07, version 7.5.1* App and website are not useful and are very difficult to navigate. Claims can not be submitted directly like physiotherapy or vision care etc. and when I pay and submit the claim they either get lost or not paid properly with no clear explanation. I wish it was a better and faster process time and direct submit option. ### 1/5 — Annoying *2026-07-07, version 7.5.1* They don’t the answer to my question.. ### 1/5 — Can’t open *2026-07-05, version 7.3.0* App won’t work or open ## Most critical reviews (10 lowest-rated) ### 1/5 — Dental coverage *2026-08-05, version 7.6.0* Doesn’t show the dental coverage details in my app.. ### 1/5 — App not working *2026-08-04, version 7.6.0* Says account number isn’t on file when it is and it won’t allow me to submit a claim. Very disappointing and frustrating ### 1/5 — Terrible *2026-08-02, version 7.6.0* Overly bureaucratic. Can’t see all the claims. Sometimes doesn’t work. I hate it ### 1/5 — Not the greatest app *2026-07-27, version 7.6.0* I can’t even login the app and it says check the numbers on the card that are the same numbers ### 1/5 — Doesn’t work *2026-07-25, version 7.6.0* Previously it worked very well, two months when I opened it again, it stopped at the homepage and never went into the login page. ### 1/5 — NO GOOD *2026-07-24, version 7.6.0* Worst EVER!!! ### 1/5 — Impossible to submit claims *2026-07-24, version 7.6.0* This app makes it so hard to submit claims. You have to submit the receipt but you also have to input every single thing that is on the receipt. When I was with another provider you just submit the receipt and the amount and you were paid within 24 hours. It’s so frustrating. ### 1/5 — Terrible app *2026-07-23, version 7.6.0* The app never shows your coverage. Not the most user friendly either. ### 1/5 — Loops *2026-07-23, version 7.6.0* Doesn’t say to not add zeros at the start of plan and member numbers. Also goes in a loop after agreeing to t&cs. Even signing out and in again doesn’t help. Very difficult to stay in. ### 1/5 — it never works!! *2026-07-21, version 7.5.1* actually the worst thing ever… it’s almost like not having benefits at all :) maybe that’s the design… you evil greasy leeches ## Most praised reviews (10 highest-rated) ### 5/5 — I have access to everything I need *2026-08-03, version 7.6.0* It works ### 5/5 — Great app for an insurance *2026-08-01, version 7.6.0* Thank you for making our life better in submitting a claim. ### 5/5 — Great App *2026-07-27, version 7.6.0* Very convenient. Everything at my fingertips ### 5/5 — Ease of Expense Claim *2026-07-26, version 7.6.0* Manulife App is very nicely setup to claim expenses very efficiently without any hassle. Love it. ### 5/5 — The best insurance company so far *2026-07-16, version 7.5.1* The best response time and service ### 5/5 — Reliable *2026-07-13, version 7.5.1* App Always fonctional and data is reliable. Easy to understand and useful details. ### 5/5 — Claim *2026-07-06, version 7.5.1* This address was not found on your app. Therapist’s. other locations were there. All other plans have paid for this address with no problems as they do not do direct billing. Please update your system as I have another appt this week! ### 5/5 — Amazing *2026-07-03, version 7.5.0* Amazing ### 5/5 — Great work *2026-06-28, version 7.5.0* Works great ### 5/5 — Excellent *2026-06-26, version 7.4.1* Easy, quick, gets me my money. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*