# Manulife Vitality — user reviews > 90 indexed App Store user reviews of Manulife Vitality by Destiny Mgt Co, rated 4.60/5 from 34 ratings. - Source: https://appshunter.io/ios/app/manulife-vitality/id1123105155/reviews - App overview in markdown: https://appshunter.io/ios/app/manulife-vitality/id1123105155.md - Rating breakdown: 5★ 28 · 4★ 3 · 3★ 0 · 2★ 0 · 1★ 3 ## What do users think of Manulife Vitality? Overall sentiment: negative **Pros** - 👍 Good concept for motivation - 👍 Can help with fitness goals - 👍 Rewards can be motivating - 👍 Some users find it amazing **Cons** - 🐛 App frequently not working - 🐛 Login issues - 🐛 Connection errors - 🐛 Data sync problems - 🐛 Missing points/rewards - 🐛 Frustrating user experience - 🐛 App crashes - 🐛 Blank/white screen on startup - 🐛 Language issues (French instead of English) - 🐛 Spin the wheel not working/no rewards - 🐛 Benefits not as advertised - 🐛 Poorly executed interface - 🐛 Slow loading times - 🐛 Content not mobile friendly - 🐛 Frequent logouts - 🐛 Updates breaking functionality - 🐛 Customer support unresponsive **Commonly reported bugs** - App opens to a white/blank screen - App crashes at startup - Login fails with connection errors - Data not syncing (steps, workouts, health apps) - Spin the wheel not awarding rewards - Language setting defaults to French - Expedia benefits not as described - Password issues - Two-factor authentication buttons not working - Well-being questionnaire results not registered - Sleep information not collected from Apple Health - Personal goals disappeared - Cannot select English version - App not working after updates - App freezes on login - Error messages like 'Oops something went wrong' - App not tracking workouts or activities - App not recording calories burned - Skill testing question giving wrong answers - Inconsistent syncing with Strava/Garmin - Active calories and workouts not counted in real time - Points not always given for earned activities - App not working well with iOS 17 - Recent update in October 2024 ruined step syncing - V7.3 removed feature to upload multiple activities - New UI takes up wasted space - Slow loading times after update 7.3 - App not syncing Fitbit - App not tracking sport activities - App not recording calorie burned - App not adding points correctly - App not syncing with Apple Watch - Unable to load gift card - App doesn't sync Garmin - App doesn't sync Apple Watch workouts - App doesn't sync steps - App doesn't update active live - App technical error on sign in - App connection with health app failed - App connectivity issue - App suddenly stopped working - App doesn't work anymore - App opens to a blank white screen - Inconsistent connecting to Strava/Garmin - Requires check-in every Sunday - Amount of points granted doesn't match steps - 2-factor authentication text messages not sending codes to US area codes - App doesn't work well since updating to iOS 17 - App doesn't work well since updating to iOS 18 - App doesn't work well since updating to iOS 26.1 - App doesn't work well since updating to iOS 18.0.1 **Most requested features** - Ability to change app language - Fix mobile-friendly content - Improve spin the wheel rewards - Allow multiple activity uploads - Restore swipe back gesture ## Newest reviews (14 of 90) ### 3/5 — Language setting *2026-02-26, version 7.13.2* My app is showing French but I need English, I couldn’t find any setting option to change that. ### 2/5 — Expedia benefits not as sold *2026-02-22, version 7.13.2* We were told the Expedia benefits were unlocked and usable as you earned them. Turns out you can only use one discount per year and not get one for bronze, silver, gold and platinum as it was sold to us. Very frustrating and disappointing. ### 2/5 — Recent version not great *2025-12-22, version 7.12.1* Several sections are not working. I have completed one of the well-being questionnaires numerous times, but the results are not registered and the questionnaire does not show completed. Sleep information is not collected from Apple Health (I verified they are connected) and the personal goals have disappeared in the recent update. ### 4/5 — One improvement Pls *2025-09-27, version 7.9* Excellent except…. HERES the one thing…in the app. There is content that is not yet mobile friendly. This pertains to certain reviews and the educational content. When trying to complete a course, I can only view in landscape but then need to move the page from left to right as I read through the content. I think you would see a noticeable uptick for courses on the Vitality app if your team can fix this issue Thank you ### 2/5 — Language Selection *2025-09-01, version 7.9* I can not select English version as each time after upgrades,only French version ### 1/5 — Doesn’t work *2025-08-23, version 7.9* I downloaded it, logged in, and then it says “oops something went wrong” and then it doesn’t load and nothing happens. Absolute trash. ### 1/5 — The point doesn’t count correctly *2025-08-07, version 7.9* I had achieved my weekly points several weeks, but the app doesn’t count correctly, so I couldn’t have the spin rewards. ### 2/5 — Kind of a scam *2025-06-09, version 7.8* You don’t really save any money, rewards are non-existent, and the interface is poorly executed. I think it’s mostly a tool for their actuaries to get better data for models. Shame it’s made and run so badly because it’s a good concept. ### 1/5 — Doesn’t load *2025-06-09, version 7.7.3* Garbage app. I sign in and get nothing but oops something went wrong and then it freezes ### 1/5 — Oops something went wrong *2025-05-16, version 7.7.3* Oops, bad review ### 1/5 — L’app donne une erreur en anglais *2025-05-09, version 7.7.2* Chaque fois que j’essaye l’ouvrir je reçois un message d’erreur en anglais ### 1/5 — Trash app *2025-04-16, version 7.7.1* Trash app. Updated so frequently but things are getting less and less clear. Always can’t connect to the server. Doubt they just don’t want people to claim benefits. ### 1/5 — Scam app *2025-04-13, version 7.7* Total piece o S... Doesn't connect always showing error. Avoid this ### 1/5 — No good *2025-04-10, version 7.7* App doesn’t show or track my workouts anymore. Lame. ## Most critical reviews (10 lowest-rated) ### 1/5 — Stopped working *2026-02-19, version 7.13.2* The app opens to a white screen. ### 1/5 — White screen *2026-02-16, version 7.13.2* Nothing happens only white screen when I open the app lol ### 1/5 — Language Selection *2026-01-31, version 7.13* I can not select English version as each time after upgrades,only French version.And right now I even can noy login. Too bad ! ### 1/5 — Horrible User experience *2025-12-05, version 7.12* The password works for all platforms, except this Vitality. After changing the password still keep popping the error msg. Please hire someone good developers!!!! ### 1/5 — App not working *2025-12-02, version 7.11.1* App not working on iPhone 17 pro max running iOS 26.1 Crashes at startup and says “check connection”. Happens on WiFi and cellular. ### 1/5 — It does not work *2025-11-25, version 7.11.1* After adding login credentials it does not open and says check your connection. I tried phone data and wifi both ### 1/5 — Critical bug *2025-11-08, version 7.11* The latest update doesn’t sync data from my Apple Watch anymore ### 1/5 — Bug *2025-11-07, version 7.11* Impossible s’ouvrir l’application mobile. Fige quand j’entre mon identifiant. ### 1/5 — Doesn’t work *2025-09-23, version 7.9* App keeps crashing. Doesn’t work. ### 1/5 — Missing points *2025-09-12, version 7.9* I used to be a vitality user years ago and had really good experience back then, now rejoined thinking it’ll motivate me to exercise more and sleep better, but my experience this time is so frustrating! The only thing it counts is steps - no points for workouts or sleep. Googling a solution and reaching out to customer service every day to get the points awarded isn’t ideal… Please fix the issue on the app. ## Most praised reviews (10 highest-rated) ### 5/5 — Buttons do not work *2025-12-04, version 7.12* Update: after closing it for a couple of hours and logging back in, it seems to be working as expected. December 2025 app update: the buttons do not work. You cannot Login and the two factor authentication buttons do NOT work. Even after deleting the app and reinstalling, you cannot get past the initial loading screen after authenticating. ### 5/5 — Life insurance that adds to life *2025-12-01, version 7.11.1* I enjoy life insurance that I interact with each month that I can set goals to reduce my costs and win prizes ### 5/5 — One improvement Pls *2025-07-26, version 7.8.1* I can’t stop talking about the benefits of using this app. Who is more interested than an Insurance company to keep you healthy ☺️. HERES the one thing…in the app. There is content that is not yet mobile friendly. This pertains to certain reviews and the educational content. When trying to complete a course, I can only view in landscape and need to move the page from left to right as I read through the content. It creates an unnecessary roadblock for increased education. I think you would see a noticeable uptick for courses on the Vitality app if you fix that one thing. Thank you ### 5/5 — Amazing *2025-06-23, version 7.8* I don’t usually write reviews, but after reading a few -ones I wanted to jump on here to explain how amazing I think the app is. I don’t think I’ve even paid for a premium when it works out in regards to getting a hotel discount premium discount and a free Apple Watch. It’s nn amazing set up that allows you to track your workout your activities and your anything else. What a great app. ### 5/5 — Completion rewards *2025-02-23, version 7.5* The weekly challenge spinning reward is a great way to help carry the momentum towards fitness challenges. Love it ### 5/5 — Love the app! *2024-11-08, version 7.3.1* Love using the app and challenge myself to get to platinum level. Love the reward options, hoping more to come! ### 5/5 — Fitness motivation *2024-07-30, version 7.0* Great idea, user interface, and overall implementation. I’ve been working out more regularly ever since i signed up for this. ### 5/5 — Great motivation *2023-07-11, version 6.32* Great motivation ### 4/5 — In general good app, but several bugs *2026-02-25, version 7.13.2* Return me what I would like to see, that’s good. But two very annoying issues, 1. When you switch phone and transfer data to a new phone, the app in the new phone will be blank screen, might be authentication issue behind, but I have to delete the app the reinstall. 2. Spin not working often, keep letting me spin, but don’t give rewards. ### 4/5 — Spin the wheel *2026-01-19, version 7.12.1* Has anyone earned a gift card recently? I used to get them fairly often, but I haven’t received a single one since July 2025. I spin weekly and get 5 or 10 points every single time! Between that and the device not syncing regularly, it’s becoming quite frustrating. Is anyone else experiencing this? I really hope it can be improved, because it used to work well… --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-26.*