# Map My Customers — user reviews > 113 indexed App Store user reviews of Map My Customers by Map My Customers, Inc., rated 4.10/5 from 457 ratings. - Source: https://appshunter.io/ios/app/map-my-customers/id953610296/reviews - App overview in markdown: https://appshunter.io/ios/app/map-my-customers/id953610296.md - Rating breakdown: 5★ 305 · 4★ 54 · 3★ 23 · 2★ 11 · 1★ 64 ## What do users think of Map My Customers? Overall sentiment: positive **Pros** - 🚀 Time saver - 👍 User-friendly - 🚀 Efficient and easy to use - 🚀 Helps stay organized - 🚀 Great routing and planning tool - 👍 Excellent customer service - 🚀 Saves time and money - 🚀 Improves territory management **Cons** - 🐛 Crashes and freezes - 🐛 Buggy and glitchy - 🐛 Unreliable internet connectivity - 🐛 Data loss issues - 👎 Poor customer service - 👎 Not B2C friendly **Commonly reported bugs** - Login issues - Incompatibility with older devices - Route planning errors - Data sync problems - Frequent crashes **Most requested features** - Offline functionality - Advanced reporting and analytics - Expense tracking integration - Calendar integration - Improved lead management - Customization options ## Newest reviews (14 of 113) ### 4/5 — Great app, except it has been freezing on mobile device recently. *2025-11-13, version 5.18.0* Hello, the MMC app has been freezing multiple times per day on my work phone & it wasn’t an issue 1-2 months ago. Please look into bugs that might be causing this. I’ve restarted my phone multiple times & that hasn’t resolved the issue. My phone has plenty of storage space available as well. Deleting MMC app & reinstalling to see if that helps. ### 3/5 — NOT for B2C. *2025-01-15* Map My Customers (MMC) Review: Great for B2B, But Missing Out on B2C Map My Customers (MMC) is an excellent tool for B2B field sales teams. It’s intuitive, powerful, and delivers everything Spotio doesn’t—making it the superior choice for businesses that fall within its niche. However, its unwillingness to adapt to B2C sales needs holds it back from dominating the market. What Works: MMC shines in many areas. The user interface is smooth and intuitive, and it’s packed with features that make territory management, route planning, and customer tracking simple and effective. It’s an all-in-one solution that feels thoughtfully designed to eliminate inefficiencies in the B2B space. The app’s robust filtering and reporting capabilities, combined with seamless integrations, make it a dream for sales teams that focus on business-to-business operations. Compared to Spotio, MMC is leagues ahead in functionality, usability, and overall value. The Disappointments: 1. Not B2C Friendly: The biggest limitation of MMC is that it’s designed exclusively for B2B sales. This creates a huge missed opportunity because the B2C market is massive, and MMC’s features could easily dominate that space. 2. One-Directional: While MMC excels in its current format, it’s frustratingly one-directional in its approach. The developers seem unwilling to adapt the platform to include B2C sales tools, which ultimately forced us to move on. 3. Inflexibility: Despite its strengths, MMC’s refusal to consider the needs of B2C users shows a lack of responsiveness to market demands. If they broadened their functionality, they would crush competitors like Spotio without question. Final Thoughts: For B2B sales teams, Map My Customers is an incredible tool that delivers on almost every front. Its ease of use and comprehensive feature set make it the obvious choice for businesses in that space. However, by excluding the B2C market, MMC misses out on a huge opportunity to expand its reach and fully dominate field sales software. If the developers were willing to adapt, MMC would be unstoppable. Until then, it’s a great app—just not the right fit for those in the B2C world. ### 2/5 — Great idea, bad execution *2023-01-27, version 5.4.2* I used this for 5 months and it has been a headache. Crashes all the time. My notes for tons of my meetings have just disappeared, and I don’t have backups. ### 3/5 — Love it but recently so buggy *2023-01-17, version 5.4.1* I really wanted to love this and I did at first, but recently it’s been crashing SO much. Basically every time that I use it. It stops loading something and freezes and I have to restart the app. Like 20 times a day. 😂 I hope this is a bug they fix but I would maybe hold off for now. ### 2/5 — Mehhh *2022-11-07, version 5.3.0* Browser based, you know what that means. When you have internet access, it works pretty good. Route planning, notes, and so on…. Without internet connection just shy of worthless. Plan a route go rural with no web service. You lose your route plan. Want to take a quick peak at notes from your last visit or any sales data, not happening. Internet connection aside. Glitches and locks Dailey. If you have new hardware it’s a little more stable. If you are in the city with good service you are still going to have stability issues. Support tries but at the end of the day what can they really do to fix unstable environment(software/coding) and software features that don’t exist that should. I would keep looking and find an offline locally installed application. The desktop software may be great, I don’t know. Mobil version needs to go back to the drawing board and use offline caching of data… maybe that would help with stability.. ### 5/5 — Great Functional App *2020-05-18, version 4.0.33* This app is great for keeping my days organized. It runs fast and doesn’t glitch. I don’t know what I would do without it. Definitely worth the purchase! ### 5/5 — Great app! *2020-05-12, version 4.0.33* This is a great tool to have on the road. You may easily leaves notes about each visit and update customer information. Also like the fact that it give you summaries of daily and weekly activity. ### 5/5 — Wow! So pleased! *2020-03-23* I am beyond impressed by this application and what it’s allowed me to do. Not only has it helped with my work load, but the customer service is second to none! I had 1,000 leads in a spreadsheet that I had somebody from the company put in FOR ME. She called to make sure I was pleased with the app and helped me get things started. So happy to have this app in my life. It’s life changing! ### 5/5 — Finally a clean sales app *2020-03-22, version 4.0.29* After using Salesforce and Dynamics it’s nice to finally have something built for the phone. Can make a route in a minute and leave an activity on the account in just a couple clicks. Made for mobile ### 5/5 — Amazing sales app! *2020-03-08* I started using MMC a couples months ago when I first took my sales position, and I am so glad I did!! MMC is the best tool specifically designed for sales rep to organize their data. Not only can I store all my info on this app but it also designs routes for me to go and will inform me of near by facilities in the area I am in. It’s easy to navigate and has many different features. MMC has made my job a lot easier! ### 5/5 — User friendly *2020-03-06, version 4.0.29* Great app for creating accounts for clients. Easy to use and easy to learn. ### 4/5 — Great Itenary app *2020-03-05, version 4.0.29* Efficient sales tool, with multiple functionalities, this app can be a game changing. ### 4/5 — Helpful *2020-03-04, version 4.0.29* This app has saved me tons of time with my work and has been very useful. I like that it now works on landscape mode and saves my routes for me. I would recommend for anyone that has multiple locations that they need to keep track of. ### 5/5 — Great app *2020-03-02, version 4.0.29* Works well, fix issues quickly! Better than Badger ## Most critical reviews (10 lowest-rated) ### 1/5 — Ap *2026-01-14, version 5.18.2* The app is very slow. ### 1/5 — This app sucks *2026-01-07, version 5.18.2* This app does not do what it says it will do. I’ll be in front of an office and it will say I’m in a totally different area. Internet connection with this app is so bad. I’m constantly having to close it and come back in sometimes I have to uninstall it and then reinstall it just to try to get it to work properly which it NEVR has. It does not route you and I’ve taken the liberty of routing my own routes because this thing is useless. Tech support doesn’t even respond to me. I could do a better job with routing my own in GoogleMaps and creating my territory’s that way. ### 1/5 — Pick another app but this one *2025-09-05, version 5.16.1* Poor customer service Poor tech support App functionality is a 2 out of 10 In concept the application seems to do well when they demo it to you but in practice out on the field runs very poorly. When you need help response times is terrible. They will only contact you quickly when they want to sell you something. ### 1/5 — New update *2022-01-19, version 5.0.0* Your new update is garbage. I lost all my pins. It only lets me track a 50 mile circle. My area is throughout California. I will delete this and go with another system. Thanks ### 1/5 — Bad *2020-08-11, version 4.1.2* App crashes. Have to login all the time. My routes tend to disappear and reappear. Needs some major rework. If you put in any new stuff, the update resets it. ### 1/5 — Ripoff *2020-07-25, version 4.0.36* All I wanted was a route building app for just me. They want $600 per year for that. ### 1/5 — Cost? *2020-01-03, version 4.0.20* If you can’t state the cost of this app up front I don’t want it ### 1/5 — Poor customer service, very buggy app *2019-10-21, version 4.0.12* They do not stand behind the product well and it doesn’t work smoothly at all. ### 1/5 — Has stopped functioning *2019-07-18* This has been an excellent app for sales territory routing that I’ve used for over a year. However it has recently stopped working when starting a route. It freezes and never recovers (and therefore never creates the mapped route). Because of that, the app has become almost useless for me. I have contacted customer service but have not received an answer when it will be repaired. Also, MMC will be upgrading the app at a much higher monthly cost to the customer than they charged previously. When the app is functioning, it currently meets all my needs...not sure why they have to rework it. But also don’t understand the much higher cost upcoming. May have to find another app to use. ### 1/5 — Not the one *2018-11-06, version 3.3.4* Mapping does pick up the correct map location of the addresses programmed into the customers address. Does not provide what the outside sales rep is looking for. ## Most praised reviews (10 highest-rated) ### 5/5 — Time saver *2026-01-23, version 5.19.0* This app has made it easy for to me to see my accounts on a map and efficiently plan my day. ### 5/5 — Amazing Outside Sales CRM *2025-09-11* This is perfect for working in the field. Allows account planning, routing, and ease of use for being on top of everything in my portfolio. It really does a lot more than just mapping and routing, allowing me to stay one step ahead of where I need to be, who I need to see, and when I need to get there. It’s really easy to use on both my phone and my tablet. ### 5/5 — So easy. So helpful. *2025-09-10* We use Hubspot for our CRM. That’s easy for the desktop. Map My Customers gives us visibility and ease of use on our phones. No longer do I have to complete admin work or log activity when I get home each evening. It’s done throughout the day and all the data goes directly to Hubspot. ### 5/5 — Game-Changer for Sales Teams! *2025-09-10* I can’t say enough good things about Map My Customers. It has completely transformed the way I manage my territory and stay organized. Instead of wasting hours trying to piece together spreadsheets and Google Maps, I can now see all my accounts and prospects in one clean, easy-to-use interface. The route optimization is a lifesaver—it saves me time every single day, and I can fit in more meetings without the stress of figuring out logistics. I also love the reminders and check-in features, which help me stay on top of follow-ups and never let an opportunity slip through the cracks. The app is fast, reliable, and intuitive. Plus, it keeps getting better with updates. It feels like it was actually built for field salespeople by people who get it. If you’re serious about working smarter, not harder, and want to maximize your time in the field, this app is a must-have. Worth every penny. ### 5/5 — A must have for every sale. *2024-07-18, version 5.11.0* - Import a CSV - Chose an industry you want to prospect today in your hometown city - Easily draw your route - Launch the mapper - Visist prospect - Quick qualifie prospect and set up next task - Get money 💰 Organization is key for a salesperson. Organization is even money. And map my customer with its user friendly interface will help you to get richer. Ans the best: NO CRM NEEDEED!!!!! A all in one solution for only 60 bucks/month ### 5/5 — The best mobile CRM out there! *2022-12-31* I’ve been using the platform for the past year and it has been fantastic. Map My Customers decreased my ramp time in a large territory that I was not familiar with. it’s so easy to pre-plan with the platform and there is nothing better than adding extra stops along the way. they are the only platform in the space that continues to innovate and produce new features that make a difference to reps and leaders. totally worth the price for any outside sales team. it’s also worth mentioning that their desktop experience is fantastic for inside sales reps or sales operations leaders who are looking to optimize territory planning. their product and customer success team are truly a pleasure to work with ### 5/5 — Best mobile app for sales *2022-12-31, version 5.4.0* There has been a ton of innovation on the desktop and mobile experiences of this platform. I recommend to any outside sales rep if they are looking for an easy to use tool that provides a ton of upside ### 5/5 — Great platform *2020-08-24, version 4.1.2* We have been using this exclusively with our sales team it has been great! We love the routes it generates for you, as well as the map leads! ### 5/5 — Great tool *2020-08-19, version 4.1.2* Great tool to keep organized! Finds new business, creat notes, voice to text and syncs with calendar ### 5/5 — Map My Customers Review *2020-05-18* This app makes it easy to import a mass customer list and then prioritize those customers using different colored pins. All the functions involved in this app truly help the speed and function of day to day activities. Using routes and setting up various customers within the route and optimizing it really saves tremendous amounts of time. The color scheme of the programs makes it even more attractive to use and navigate. Keeping on top of customers, sales and services using the app. The customer support is great too! I can usually use the chat feature and get a response within minutes. Great product and highly recommended. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*