# March Networks Guru

> Field diagnostic and support tool for March Networks video recorders and cameras. (iPhone/iPad app by March Networks Corporation.)

- Source: https://appshunter.io/ios/app/march-networks-guru/id573539558 (this page in markdown: same URL + `.md`)
- Developer: [March Networks Corporation](https://appshunter.io/developer/573539561)
- Category: Productivity, Reference
- Price: Free
- Rating: 3.70/5 from 3 App Store ratings · 4 written reviews indexed
- Age rating: 4+
- Requires: iOS 14.0 · 95 MB
- Released: 2012-11-03
- Data updated: 2026-06-05
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/march-networks-guru/id573539558/reviews.md

## What is March Networks Guru?

Description: 
The March Networks® GURU Smartphone Application delivers the insight and knowledge you need by putting advanced diagnostic information, tools and support right at your fingertips. With GURU, you’ll instantly have access to the collective brainpower of a virtual technical support team, with troubleshooting tips, video tutorials, RMA shipment status, warranty status, and much more.
 
GURU helps March Networks certified solutions partners (CSPs), field technicians and engineers save time in the field when troubleshooting March Networks’ hybrid Network Video Recorders (NVRs), IP cameras, Command video management software and Searchlight application software.
 
Features
 
Audit Report:
GURU helps ensure that installations are done right the first time by providing configuration auditing for the X-Series/EL Series/8000/9000 Series Hybrid NVRs and RideSafe XT/GT/MT Series Hybrid Transit NVRs. Once an NVR is installed, a technician can auto-generate an audit report that includes the NVR and camera configurations as well as field of view images for each camera. This report can be e-mailed for review at a central location and stored for future reference, or sent to the end user as a value-added report detailing the installation.
 
Software Upgrade:
Note: Not supported for X-Series, El Series and RideSafe XT family of recorders
Software upgrade of recorder can be done with GURU App. Using the GURU app, the required software upgrade can be downloaded on the phone. Using a wireless adaptor and the QR code on the front panel of an 8000/9000 Series recorder or RideSafe GT/MT Series transit recorder, you can connect directly to a unit to transfer the software and then upgrade the recorder.
 
 
Troubleshooting and Technical Support:
GURU takes you through a troubleshooting decision tree with an interactive graphical utility to help you identify issues quickly. GURU uses filters to narrow down search criteria on faults seen in the field. These corrective actions also contain diagrams to further assist technicians who may not be thoroughly familiar with specific units. GURU also provides access to known problems to help quickly resolve field issues. If required, the app allows you to instantly check product warranty status and submit a ticket or an RMA using the unique QR code on the NVR. Once an RMA has been submitted, GURU allows you to track the shipment status.
 
Utilities:
Provisioning NVRs in the field just got a lot easier. Using the GURU app, a wireless adaptor and the QR code on the front panel of an X-Series/EL Series/8000/9000 Series Hybrid NVR/RideSafe XT or RideSafe GT Series Hybrid Transit NVR, you can connect directly to a unit to change an IP address or tweak other network settings.
 
With GURU’s Mobile Asset Tracking feature, transit agencies can also track their RideSafe XT,GT,MT Series hard-drives as they are being handled from one person to the next.
 
Planning:
GURU contains a number of planning tools to help you find the right products and solutions for your customers. The System Design Tool allows you to generate approximate storage and bandwidth estimates based on a variety of settings. With the Third-Party Support tool, you can quickly verify which systems are integrated with March Networks’ solutions.
 
Video Tutorials:
Once a problem is identified, GURU will show you how to fix it quickly through a series of short videos on common diagnostic and replacement procedures.
 
Product Documentation:
With GURU’s product documentation, March Networks CSPs have access to product documentation anywhere, at any time.

## Key features

- Configuration auditing for NVRs
- Remote software upgrades
- Interactive troubleshooting decision trees
- Warranty status checks
- RMA submission and tracking
- Network settings configuration
- Mobile asset tracking

## Recent user reviews (4 of 4)

All indexed reviews: https://appshunter.io/ios/app/march-networks-guru/id573539558/reviews.md

### 1/5 — Poor

*2021-07-26, version 6.0.0*

Was using this app all the time for my clients to run a simple audit report after every install. At first I stopped being able to connect go 8000 series NVRs. I could still connect to the 9000 series. Now I’m not able to connect to run a report on 9000 series. Keeps saying NVR connection required and takes me back to scan serial number at which point says I’m connected already… just so frustrating, a good company like this isn’t staying on top of an app they brag about. Mickey Mouse in my opinion.

### 5/5 — Iniciando no mundo March Networks

*2013-02-23, version 1.1*

Baixei o programa, pois vamos iniciar implantações dos NVRs 4000 Series.
Já vale pelo compromisso da March dispor um app de auxilio técnico.

### 5/5 — MN GURU

*2013-02-01, version 1.0*

Gostaria de agradecer a March Networks, por este App, que auxilia os nossos técnicos a realizarem o atendimento com agilidade e qualidade.
Att,
Antonio carlos

### 5/5 — Awesome

*2012-11-03, version 1.0*

Very cool!

## Frequently asked questions about March Networks Guru

### What is March Networks Guru used for?

March Networks Guru provides advanced diagnostic information, troubleshooting tools, and support for technicians working with March Networks NVRs and IP cameras. It helps streamline field operations by offering features like audit reports, software upgrades, and RMA tracking.

### Can March Networks Guru be used to upgrade software on all NVR models?

Software upgrades are supported for 8000/9000 Series and RideSafe GT/MT Series recorders. However, it is not supported for X-Series, El Series, and RideSafe XT family of recorders.

### How does March Networks Guru assist with troubleshooting?

The app features an interactive troubleshooting decision tree with graphical utilities to help identify issues quickly. It uses filters to narrow down fault criteria and provides access to known problems and corrective actions with diagrams.

### Does March Networks Guru help with managing RMA requests?

Yes, the app allows you to instantly check product warranty status and submit a ticket or an RMA using a QR code. Once an RMA is submitted, you can track its shipment status directly through the app.

### What network configuration options are available in March Networks Guru?

The app allows for provisioning NVRs in the field by enabling direct connection to units via a wireless adaptor. You can change IP addresses and tweak other network settings for supported NVR models.

### Is March Networks Guru available on multiple platforms?

Based on the provided data, March Networks Guru is supported on iPhone and iPod devices. Compatibility with other platforms like Android is not specified.

### How often is March Networks Guru updated?

The latest version available is 6.3.1, and it was last updated on June 10, 2025. This indicates a relatively recent update, suggesting ongoing development and support.

### What is the user rating for March Networks Guru?

March Networks Guru has a rating of 3.7 stars from 3 ratings. This suggests a generally positive but mixed reception from its user base.

## Version history (last 5 releases)

### 6.3.1 — 2025-06-10

Added support for XT and EL recorders along with minor improvements and performance enhancements.

### 6.3.0 — 2024-08-16

Bug fixes

### 6.2.0 — 2021-10-06

Support added for the new X04 Family of X-Series Hybrid Recorders
Support added for the new VA2 and VA4 Series IP Cameras

### 6.1.0 — 2021-07-29

Guru home page redesign
- Improved grouping of topics on home page to facilitate task selection

Access to Insight homepage
- Insight, Insight Training, Insight documentation

Menu and UI enhancements
- Expanded product selector screen

Scan QR code to view the product specific training video

Access to the Dealer Certification Training page

### 6.0.0 — 2021-04-26

Full support for the X-Series Recorders.
Bug fixes.

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All apps by March Networks Corporation: https://appshunter.io/developer/573539561

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-05.*