# Marcus Theatres & Movie Tavern — user reviews > 226 indexed App Store user reviews of Marcus Theatres & Movie Tavern by Marcus Theatres Corporation, rated 4.70/5 from 34,552 ratings. - Source: https://appshunter.io/ios/app/marcus-theatres-and-movie-tavern/id1443890897/reviews - App overview in markdown: https://appshunter.io/ios/app/marcus-theatres-and-movie-tavern/id1443890897.md - Rating breakdown: 5★ 28,632 · 4★ 3,438 · 3★ 912 · 2★ 448 · 1★ 1,122 ## What do users think of Marcus Theatres & Movie Tavern? Overall sentiment: negative **Pros** - 🚀 Faster loading than previous app - 👍 Convenient Apple Pay integration - 👍 Easy to add rewards card **Cons** - 🐛 Slow and clunky navigation - 🔍 Difficult to find local theater and movie information - 💰 Higher ticket prices compared to in-person purchases - 🤔 Confusing account/rewards integration - 🙄 Lack of feature parity with previous app **Commonly reported bugs** - Seats hard to see/select due to poor UI design - Tickets not available for purchase despite showing showtimes - Account login and rewards sync issues **Most requested features** - Ability to view movie trailers directly in app - Option to filter by local theater - Seamless integration of rewards and payment methods - Notifications for ticket availability ## Newest reviews (19 of 226) ### 2/5 — Not customer friendly *2026-08-21, version 5.39* If overpaying for theater snacks or tolerating poor projection quality still hasn’t convinced you to invest in an OLED TV and excellent sound system over continuing to support Greg Marcus’s smug empire, then maybe this app will. It’s regularly updated (like every week or two) to no discernible benefit to the user. The app is a merciless promotion tool that is extra light on descriptive info about the films in rotation. If I had another choice all around, I would make it. Instead I’m stuck here updating the app for the third time in four weeks. ### 2/5 — Too Many *2026-08-21, version 5.39* Way Tooooo many texts is why I gave it only 2 stars ### 2/5 — App takes too long to load *2026-08-07, version 5.38* The app often takes roughly a minute or sometimes longer to load. If I forget to pull it up before walking into the theater, I have to awkwardly wait to pull up my tickets. The passport system is also a complete disaster. ### 3/5 — Am I the problem *2026-07-28, version 5.38* Dear Greg , I’m not sure who is in charge of your app but even while my Marcus app is updated it never fails to be the slowest running app I own on my phone , and I have run the app on many different WiFis. The screen will load for five minutes sometimes . The load up is slow and the searches are slow , lots of slowness . All that being said I love Marcus Theatres and my only qualm is with the app . Please am I the problem or is it the app . I would leave five stars but I think three would get more attention and hopefully the problem will get resolved. ### 1/5 — Cant login *2026-06-30, version 5.37* App crashes when I sign in with Apple ### 1/5 — Broken ordering *2026-06-28, version 5.37* Tried to use both the app and the website to preorder food and drinks. Both are just broken. Seems to be a normal thing for this app. It is always painful to use. Getting tickets is fine but anything else is a pain. Fix your app. ### 2/5 — Crashing *2026-06-28, version 5.37* Love the app, but any time there is a notification, if I click to open it, the app immediately crashes ### 2/5 — Magic movie reward issue *2026-06-23, version 5.37* Rather annoying to have to sign out and back in just for it to pick up my magical movie rewards membership to get my discounts. ### 1/5 — Very not user-friendly *2026-06-22, version 5.37* I use a lot of different apps for everything and this is one of my least favorite apps. Complicated to use for interface there’s not much about it that I like. ### 2/5 — Bad for accessibility *2026-06-21, version 5.37* The app is generally easy to use, but if you have large font on your phone you can get all the way to the payment screen and then can’t access payment options as the “offers” take up the entire screen and there is no way to actually pay. So then I need to go online instead. Which renders the app less useful. I only use it to see movies and times because of this issue. ### 3/5 — Slow! *2026-06-19, version 5.37* I like the app for the most part but it takes quite a while to load, and I’ve found recently that when clicking on a time, the app locks up. ### 1/5 — Membership doesn’t appear correctly *2026-06-16, version 5.37* This app is fine if you order tickets occasionally. Finding showtimes and reserving seats is pretty simple. But enrolling in the Marcus Movie Club has been a NIGHTMARE for me. After signing up and receiving my confirmation email, my membership did not appear in the app. The movie club is “exclusively” managed and used “in the app,” as the app and website and FAQs will tell you. The FAQs stated membership should appear immediately after enrolling, and only that I would maybe have to refresh the app. I refreshed 20-30 times over 2 days, checked for an app update, nothing. I finally tried logging all the way out of the app and back in, and only then did my $120 membership appear and only then could I use my benefits and discounts. But! My membership disappeared again and I found I have to log out and in every. single. time. I open the app. And this app is SLOW. I also figured this out on my own because the help feature did nothing. I am further frustrated because the original promotion that got me to do annual enrollment instead of monthly (a free $30 refillable popcorn tub-refills are a FRACTION of the menu price and even the membership price) was a deep rabbit hole. I received zero information about my free tub. No mention of it after the original ad, which continued to take me to membership enrollment after I was already enrolled. I scoured the website, app, Marcus social media, even called my theater and found nothing. The manager of my theater hadn’t even heard of the promotion (first thing on the home page of the app, btw). It wasn’t until after I figured out the log-out-log-in thing and got all the way to checkout on the food preorder did the $30 go down to $0. It took me 3 days to figure out and get my discount and benefits. The first thing on the app Home Screen took me 3 days to figure out. Incredibly infuriating. Also, the chatbot sucks and it is very difficult to contact someone for help. ### 1/5 — Rewards won’t link *2026-06-12, version 5.37* I can’t link my rewards to this app (which is apparently the only way to use rewards now). I enter the number and click submit, and it says “wrong email or last name”. I’ve tried many times but it won’t work. ### 1/5 — Get AMC *2026-06-06, version 5.37* Do NOT download this app. I got the movie club sub thing for $10 a month and ever since I bought it I have NOT been able to get tickets on app, online or mobile. Only inside the theaters itself. The app is worthless and it’ll just bug out. ### 1/5 — Junk *2026-06-06, version 5.37* Fix your app and website. Rewards don’t load despite receiving an email that I have one. Website is a NONSTOP loop of trying to sign in! What a joke! ### 1/5 — Ads *2026-06-04, version 5.37* Why is there a fullscreen ad pushed to me when I open the app? I’m here to buy tickets and pay you money. ### 3/5 — Reset password doesn’t work *2026-05-26, version 5.37* “Log in to continue.” Yes, that’s the problem. How do you allow this to pass through your IT team? ### 1/5 — Can’t even make an account. *2026-05-25, version 5.37* It won’t let me create a password, or even continue as a guest. Useless app. ### 1/5 — Ads Upon Opening *2026-05-16, version 5.37* You know what would be great? If users WEREN’T hit by ads for your silly little Movie Club upon opening the app. Trust us, most of us know what it is and most of us DON’T want it. ## Most critical reviews (10 lowest-rated) ### 1/5 — App needs improvements *2026-09-03, version 5.39* Since the latest update it will not connect your movie rewards account with the movie club so you cannot purchase your discounted tickets through the app. Super frustrating. ### 1/5 — Add support for Marcus Movie Rewards to add to Apple a Wallet *2026-08-27, version 5.39* This app is pretty good, but it would be much better if I had the ability to add my Movie Rewards card to my Apple wallet. WHEN WILL THIS HAPPEN?? ### 1/5 — Can’t log in to profile *2026-08-24, version 5.39* App says I don’t have a member profile. Been a member for several years now. Fix this app! ### 1/5 — Can’t login *2026-08-22, version 5.39* Was going to check movie times, but it logged me out and won’t sign back in with Apple. Won’t be going now ### 1/5 — Nice Update *2026-08-19, version 5.39* Fantastic updated today. I get a “network error” every time. Tried logging out and back in. Tried closing and reopening the app. Same error. Every time. Guess I’ll go to the local AMC theater. Their app is working ### 1/5 — Too many notifications. *2026-08-11, version 5.38* Multiple promo ads a day. No way to turn them off. Yet when I have a chat open and I’m trying to ask questions, there are no notifications. ### 1/5 — Update doesn’t work *2026-07-28, version 5.38* Bought tickets on web. They don’t show up in the app. They did before though. ### 1/5 — Could be better *2026-07-25, version 5.38* As a movie rewards member my points always show 0 I have to log out and back in for it to recognize me being in the rewards program Also there should be my tickets button on the navigation bar. Honestly I find it comical that their actual website competes with the app on who can suck more. ### 1/5 — Use desktop the app fails all the time *2026-07-25, version 5.38* Does not recognize login, create another login that doesn’t work. No consistency - on the app I sometimes put in an email and it sends a code, other times I need my magical reward number. The failure of the app makes me want to go to a different theater altogether. ### 1/5 — App and website are very buggy *2026-07-24, version 5.38* This is NOT a review of the products and services at the theaters. This review is strictly regarding app and website issues. I feel like I have to jump through hoops to go to the movies. Trying to login to your movie rewards through the website is insanely difficult. The website will email you a verification code, then it will not take the code. I had to login through a weird backend way when using the website, and I found that a lot of my points and movies aren’t being tracked properly. I thought getting the app would rectify things, but it has its own issues. Some tickets simply don’t have seat information listed after purchase. I had to dig through my junk email to verify that I wasn’t going to end up in someone else’s seat. Other tickets have seat numbers, but not that one. The app is supposed to keep track of movies you’ve seen, but it doesn’t. I can’t seem to find any rhyme or reason to what movies it does keep track of and where it tracks them. I have movies in my purchase history that aren’t in my movies section, movies in my canceled movies that aren’t in my history, and movies in my watch history that aren’t in either. It’s just a mess. ## Most praised reviews (10 highest-rated) ### 5/5 — AP ‘update’ *2026-08-19, version 5.38* I can’t access the AP! Is says update available for download … I press download/update. Then it takes me back to Home Screen for AP and REPEAT… ### 5/5 — It’s fine, it’s early, it works, needs work *2025-08-26* So it works and it’s fine for most part, there’s a few issues that do need to be adjusted for, 1 user friendly experience it’s not on par with what needs to be, navigating for what you need you almost have to jump hoops to go back and forth, 2 no saving of payment information, 3 buying tickets and or backing out of tickets holds those seats even though you did not buy them which there’s no way to my knowledge to go back and get those seats back, food ordering is also a bit tricky but I’m sure over time and many updates things will change, overall the theater is trying and I hope it gets better regardless it’s a start and I think there’s a lot of possibilities for this app ### 5/5 — App Review *2025-06-04, version 5.26* I love how I’m able to book my movie and food ahead of time so that I don’t have to wait in a long line for my order, etc. The staff are friendly when I get to the counter for my food and ticket💛😁 ### 5/5 — Cine *2025-04-18, version 5.24* Ir so good ### 5/5 — Greg *2025-04-18, version 5.24* :) ### 5/5 — Great app for a great theatre chain *2025-02-11, version 5.20* It has all the features you need for an easy night out at the movies. ### 5/5 — Love Tuesday Movie Night!! *2024-09-01, version 5.15* It’s a cheap date night! ### 5/5 — Very unhappy! *2019-06-09, version 1.3* I tried purchasing 2 tickets and used $5 gift card thinking I could use another gift card to finish the purchase. The app would not let me finish paying with any method of payment. So I cancelled the purchase since it told me i needed to. Now my $5 gift card is gone! I know it’s $5 but its $5!!! So I do NOT endorse this updated version. Please be aware that only ONE type of payment can be made and that needs to be in full. Buyer beware!! Now I cannot even put in a nickname for this review. Ugh. ### 5/5 — Ticket service fee outrageous *2019-06-02* I’m not quite sure why there is a 300% service fee when buying through the app. I understand why a third party app would charge a convenience fee but to charge nearly seven dollars for five dollar tickets is ridiculous. That’s more than an entire ticket. And the ticket prices themselves are higher than going to the theater and buying in person. I used to support Movie Tavern as they were a chain who cared about the moviegoer. Not anymore. If I wanted to be price gouged and insulted, I might as well go to a theater with a giant screen and better sound quality. Your app just cemented everything I hate about the new buyout. Expensive food, lackluster quality, gouging the customer with a smile on your face while holding a sack full of cash. You should be ashamed of what you’ve become. ### 5/5 — Def an improvement *2019-04-25, version 1.2.1* It was kind of a hassle moving from the old program to the new one as it wasn’t exactly a smooth execution. I was sad to see Apple wallet disappear in the first rendition of the new app. But I am very happy to report it’s back! The app is clearly laid out and easy to use. Reserve seating, no booking fees & Apple Pay!! And with Apple Wallet making a return to the app your tickets just pop up on your screen when you enter the theater!! What’s not to love?! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*