# Mariano’s — user reviews > 162 indexed App Store user reviews of Mariano’s by The Kroger Co., rated 4.60/5 from 5,295 ratings. - Source: https://appshunter.io/ios/app/marianos/id1565844369/reviews - App overview in markdown: https://appshunter.io/ios/app/marianos/id1565844369.md - Rating breakdown: 5★ 4,380 · 4★ 417 · 3★ 154 · 2★ 79 · 1★ 265 ## What do users think of Mariano’s? Overall sentiment: negative **Pros** - 🚀 Convenient online ordering - 👍 Easy to use app - 💡 Useful features like 'buy again' list **Cons** - 🐛 Buggy functionality - 👎 Missing key features from previous app - 🤔 Confusing layout and navigation - 😕 Inconsistent pricing and coupon application - 🙄 Frustrating login and account issues **Commonly reported bugs** - App crashes and freezes - Incorrect pricing and failed coupon redemptions - Inability to change store location or update payment info **Most requested features** - Ability to specify item substitutions - Option to sort cart by department - Improved digital coupon management - Better integration between app and website ## Newest reviews (20 of 162) ### 2/5 — Infinite loop *2026-08-20, version 97.2.0* Can’t log into pharmacy. Otherwise app is useful on the go. ### 2/5 — Problems with fuel points *2026-06-29, version 95.3.0* Points no longer update. I can’t use them at the pump. Not able to get help from Kroger customer service. ### 4/5 — Latest Update is Not Good *2026-05-31* I use this app religiously for my grocery list shopping but the latest update made the shopping list horrendous to access and look at. Why would you not offer a compact view and just make everything giant pictures?? I actually hate this, it’s not intuitive because you have to search inside the item to figure out what aisle it’s in instead of having things just naturally grouped by aisle. Please put this back to normal!!! ### 2/5 — Awkward *2026-05-11, version 93.2.0* Every time I open it it looks different. It’s always awkward to figure out how to access your rewards card. ### 1/5 — Poor sync *2026-03-06, version 92.0.0* Items in cart do not carry over from the iPad to the pc. Erosion ### 1/5 — The worst *2026-02-07, version 91.0.0* This app is the worst. If you are creating a list you cannot search for items while in the list, you have to back out 3 screens, search select and then go back to the list to update quantities. This used to work however they took searching while in a list away. Some items show ‘find item’ and when you tap that it always says we are experiencing technical difficulties. There is no easy flow to make a list. Bring the old functionality back! ### 1/5 — Bad update *2026-01-21, version 90.2.0* Whoever made this new update clearly doesn’t actually use the app in real life. Too many sub menus. Way too much navigation to get between functions such as list and scanner in store. Some “clickable” things like “save to list” are about one pixel wide and difficult to select. Did this go through no real testing? ### 1/5 — Garbage *2026-01-17, version 90.1.0* Changed there delivery system. Always out of majority of groceries. Ships out expired groceries. Instacart delivery now. No kroger delivery. Customer service is slow. I’m done ### 1/5 — Hard to search for coupons *2026-01-09, version 89.2.0* Awful search interface Please - when I pick “search by department “ can you at least list the departments in alphabetical order? Is that too much to ask? And I do search by department, it lists stuff that is not found in that department When I try to display the coupons I’ve clipped, it does not show them all. ### 1/5 — Unusable app with last big update *2026-01-06, version 89.1.0* I hate this app, and I’m trying to move away from shopping Mariano’s. The app is a nightmare if you’re trying to shop in store. I look up an item and at the bottom of the screen it says “pickup only.“ Is it on sale in the store or only in a pickup order?!? Who knows? I used to use this app to make a list in app easily and then go shopping, as the home screen had an “add to list” button below it. Now everything has “add to cart.” Bye Mariano’s. ### 1/5 — Items unavailable *2026-01-04, version 89.1.0* What is the point of this app and delivery service if so many items are unavailable for delivery? Feels like a scam ### 1/5 — Countless groceries keep getting removed from delivery memberships *2026-01-02, version 89.1.0* The items that can be delivered is incredibly inconsistent and seems to be reducing every time I shop. Salsa, hummus, bread, veggies, salad, and more of my usual items have all switched to pickup only. The Boost membership quickly became a waste of money when they removed so many items from delivery. I will not renew my membership without Kroger expanding the items available for delivery. ### 1/5 — Needs modernizing *2025-12-31, version 89.1.0* Poor app experience… can’t generate a password to create an account in the app. Can’t register my card. Can’t get coupons. ### 1/5 — Awful ui *2025-12-23, version 89.1.0* Terrible user experience ### 1/5 — Another one bites the dust... *2025-11-21, version 88.1.0* What's the obsession with the dam search bar on the bottom??!? All these dam apps doing the same thing. It's not convenient at all! ### 1/5 — Got really bad *2025-11-13, version 88.0.1* Another good app gone bad. Unfortunately they thought that this was user friendly but must not have tested with real customers. Difficult to navigate. Apparently Kroger spent money to make customers shop less at Mariano’s. ### 1/5 — Changes designed to make it harder to order regularly bought items *2025-11-02, version 87.3.0* I used it just be able to tap “shop all” for my recent items. Now that’s not an option and I have to sift through different list to find what I wants feels like they want me to look at things I don’t usually buy, in order to make me spend more. It’s a pretty unsavory tactic. Reduce customer satisfaction to squeeze a few extra dollars out, while price gouging. Thanks corporate America. ### 1/5 — Update is terrible *2025-11-01, version 87.3.0* Updated today and the shopping list functionality is terrible. To get to the shopping list I have to go to the cart first. And in the list I can’t search and add products. Why make it harder for users? ### 1/5 — Newest update horrible! *2025-10-27, version 87.2.1* The latest update really is horrible! Makes it almost impossible to find my lists, order history etc! Please FIX IT! ### 1/5 — No shopping list *2025-10-27, version 87.2.1* I used this app primarily for the convenient shopping list when going to Mariano’s. This functionality is now gone (or I am not smart enough to find it), so I will not be using the app anymore and probably trying some other grocery stores ## Most critical reviews (10 lowest-rated) ### 1/5 — 8/2026 update errors *2026-08-15, version 97.1.0* Last update downloaded & cart & groceries will not load. Useless! ### 1/5 — Order pickup status not showing up *2026-07-27, version 96.2.0* I’m unable to check order pickup status, it just shows blank. I don’t see any option to interact with, meanwhile it shows up on my partner’s phone! Tried deleting, reinstalling the app, nothing works! Fix it, app is unusable for me! ### 1/5 — Bad update *2026-07-12, version 96.0.0* Whoever made this new update clearly doesn’t actually use the app in real life. Too many sub menus. Way too much navigation to get between functions such as list and scanner in store. Some “clickable” things like “save to list” are about one pixel wide and difficult to select. Did this go through no real testing? Update: it’s worse! Now the list function lists every isle as “other”. Truly why is the functionality going backward? How is this allowed to happen? ### 1/5 — Bug testing *2026-06-27, version 95.3.0* I’m convinced that you are trying to make this more unusable than the last update. I can’t add certain items as they keep falling off the list and when I try to check off certain items they keep coming back. The sort doesn’t work right either. Does anyone even test the update? I can’t use another app because they don’t have the aisle labeled for the store. Maybe I just need to go back to a paper list. Do better! ### 1/5 — Completely ruined the list function *2026-05-29, version 94.3.0* No Aisle numbers, illogical sorting ### 1/5 — Can’t open app *2026-05-23, version 94.2.0* Ever since the recent update, app will not load on my iPhone (And while I’m here, when the app DOES work, it’s really awkward and difficult to find my recent purchases.) ### 1/5 — They keep making the shopping list harder to find! *2026-05-21, version 94.2.0* I’m not paying for delivery! I want to go to the store with my shopping list and do it myself!! The shopping list is no longer working! My shopping list today was empty and I couldn’t add anything. The app only worked on my husband’s phone and he was able to re-add our list. This is so stupid! The app’s shopping list was way better than Jewel’s app. But now, the app is almost unusable. The app really hates people wanting to actually GO to the store and not pay delivery fees. ### 1/5 — Unable to open app on iPhone. *2026-05-21, version 94.2.0* Even after updating my phone, I cannot open the app on iPhone 8. ### 1/5 — App malfunctions *2026-05-04, version 93.2.0* First time using this app, the order was 2 hours later, shopper wasn’t communicating because they couldn’t use the app, I’m trying to notify customer service but the link to contact customer service on the app is broken. ### 1/5 — Update is TERRIBLE *2026-03-09, version 92.0.0* Typed EGGS into search bar and got frozen blueberries, corn, and spinach as matches. Try again, Mariano’s! ## Most praised reviews (10 highest-rated) ### 5/5 — User friendly *2025-08-26* This is one of the easier and user friendly grocery apps that I use. The coupons I clip always work, the sales are clearly listed, the search and filter options alway help when I’m looking for something specific. Never any glitches and it doesn’t freeze or go blank like other grocery apps do while in the store and then blame it on signal. Outside of the app, this grocery store is superb- the coupons and sales on fresh, top quality groceries keep me coming back. ### 5/5 — So convenient! *2023-09-12, version 62.1* Website is user friendly after a few minutes of figuring it out. The service is fabulous. ### 5/5 — Great *2023-08-11, version 61.1* Nice ### 5/5 — Thanks *2023-07-30, version 60.3* Love Mariano’s Thanks for senior support ### 5/5 — Kroger Delivery *2023-06-14, version 59.1* I really love the delivery service from Mariano’s provided by Kroger Delivery! ### 5/5 — Simple and convenient *2022-11-24* Online ordering feature is so convenient when I don’t have time to make it to the store. Appreciate the feature to select things from my “buy again” list and the ease of searching for additional items. **Developer response:** Thank you very much! We appreciate that! ### 5/5 — IAmPleased *2022-11-03, version 52.0.1* I am pleased with my shopping experience thus far. I was a devout PEAPOD shopper until they moved out of the area. I tried Jewel Osco and it was a nightmare! ### 5/5 — Excellent, accurate, courteous delivery! *2022-08-26, version 49.3* Best grocery delivery out there! Thank you Mariano’s and Kroger! Finally, someone does grocery delivery right! ### 5/5 — Easy and convenient *2022-04-15, version 45.1* I was always skeptical with the order and pick up process. Haven’t had an issue with anything. If somethings out I get a notification to either substitute or cx. Plus I pull up , text I’m there and which parking spot and groceries are brought to my car! So easy and convenient. ### 5/5 — Kroger ruined the Mariano's experience *2022-03-06* Unfortunately, Kroger put a shiny new look on a far worse shopping experience to replace the Mariano's app. Now, we've lost the ability to order less than a pound of something. We've lost the ability to monitor the item-by-item progress of the Instacart shopper. Want to see what replacement the shopper made? Too bad, you'll have to wait till its delivered to find out the surprise of how bad it was. Items are suddenly no longer available even though you can find them in-store. Also, even things that are listed as available will simply be left behind in your cart at checkout for no reason at all. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-14.*