# Marina Bay Sands Singapore — user reviews > 36 indexed App Store user reviews of Marina Bay Sands Singapore by Marina Bay Sands Pte Ltd, rated 1.90/5 from 54 ratings. - Source: https://appshunter.io/ios/app/marina-bay-sands-singapore/id1483581447/reviews - App overview in markdown: https://appshunter.io/ios/app/marina-bay-sands-singapore/id1483581447.md - Rating breakdown: 5★ 8 · 4★ 2 · 3★ 3 · 2★ 4 · 1★ 37 ## Newest reviews (18 of 36) ### 1/5 — Disappointing change to app *2025-10-31, version 3.7.10* I lost over $300 because they changed how your app card works. You now have to put a password in every time you use it. I can’t remember what it was when set up years ago. It used to work on my wallet on my phone without asking for password. I come to Singapore 3x a year and always donned at Resturants like Wakuda Gordon Ramsay with family etc. spent over $2000 this trip no points. I have now deleted App and will done else where. Don’t know why they changed but worked well before. Very disappointing ### 1/5 — Crashes in ios 26. *2025-10-26, version 3.7.10* Cannot use on new iphone in ios26. Crashes when opened ### 1/5 — 一直耍人的app *2025-10-17, version 3.7.10* 一開始辦了老半天，說給10元去玩，結果是好幾台機器都失敗，再去排隊問說這卡根本不能用，結果服務員感覺像是set好一樣，啊不能用嗎這樣說，然後立刻幫我設定code，才能用。 還有，當時說辦卡送景點票，結果回飯店時一看，這些景點變成都要錢根本無法換…… ### 1/5 — terrible *2025-10-06, version 3.7.9* this app crashes almost everytime you use it and the funniest part is that it won’t work when using the MBS WiFi, says it’s not a supported network. so silly. ### 1/5 — Painful *2025-08-29, version 3.7.8* After getting through a long verification process, which is full of bugs, I managed to get into the app only to find that I couldn’t even see my booking let alone modify it because it only loads of your bookings three months in advance. ### 1/5 — Worst app ever *2025-08-18, version 3.7.8* Absolutely nothing works. I can’t even book a single ticket. ### 1/5 — Does not work! *2025-08-07, version 3.7.8* Terrible app, no support, zero way of logging in, keeps saying error! ### 1/5 — Error after error *2025-07-20, version 3.7.7* Just about everything in this app generates vague errors: - Tried accessing reservation using confirmation number - error, try again later - Tried logging in with my account info - error - Tried accessing account using ID number and OTP - error sending OTP ### 1/5 — The worst *2025-03-29, version 3.7.5* Worst ever ### 1/5 — Won’t even open. *2025-03-09, version 3.7.5* Would give it zero if I could. ### 1/5 — Continual error message *2024-07-14, version 3.6.5* Trying to open the app, shuts down almost immediately saying location error. Still does work when turning off VPN ### 1/5 — Totally rubbish system *2024-06-18, version 3.6.5* Lots of faff inputting passport and taking selfies so as loading up check in details in order to get an electronic key on my phone. TOTAL WASTE OF TIME - it does not work (except in the lift). Had to check in in the normal way in the end. ### 1/5 — Outdated *2024-04-15, version 3.6.3* App is confusing and doesn’t even find an existing reservation. Embarrassing for a top tier hotel! ### 1/5 — Useless app *2024-04-03, version 3.6.3* This is an unacceptable useless app. It requires a ton of unnecessary security checks and additional steps, and it does not support social login which would make the process much easier and secure. After spending about 20 minutes to complete the process (if you really insist) you discover than there is nothing you can do afterwards. It does not recognise the reservation name and there is no other way to and the reservation. What a pity for such a premium hotel. ### 1/5 — Unintuitive/can’t claim old account *2024-02-19, version 3.6.1* There is a reason why this APP has a low rating. For a top level hotel, they have choosen a bottom tier APP interface. Became a member before they required us to make an account with a password. Tried to make an accountant, but app doesn’t take into consideration an older membership. So when I tried to make a new account, the online application was rejected due to my information already being in their system. I give the representative at the concierge desk 5 stars for their efforts and time to try and straighten this out, ZERO STARS to this APP and the concierge’s supervisor who instructed the concierge to keep referring us to use the APP. Anyone applying for a membership, new members should have no large problem, but insist on a physical membership card regardless, so that you have your account number and proof of membership in physical form. ### 1/5 — Makes my brain hurt *2023-12-10, version 3.5.5* Don’t understand the point of all this pre-registration stuff. None of the apps work correctly, the verification process is broken and even if you manage to do it…you need to go through the check in process anyway. There are zero offers and earning ‘resort points’ just seems a cynical data collection exercise. If they are trying to achieve some form of loyalty then they need to actually provide some value to the customer in order to do so. ### 1/5 — Incredibly complex - no result *2023-10-28, version 3.5.5* A place like MBS the guests needs a smooth experience. Someone with a guest mindset needs to work work with IT. ### 1/5 — Can’t log in very frustrating *2023-08-11, version 3.5.4* Sent details got code to log in but would highlight keyboard to enter log in details rebooted and lost membership no absolute joke 😡 ## Most critical reviews (10 lowest-rated) ### 1/5 — Glitchy app, cannot sign up for membership. *2026-07-13, version 3.7.19* Glitchy app, cannot sign up for membership. Useless. ### 1/5 — Cannot sign up *2026-07-11, version 3.7.19* The app doesn’t work ### 1/5 — Horrible App *2026-03-11, version 3.7.15* I’ve been trying to book a room using my account number. The website makes me go to the app. I’ve been trying for over an hour to figure out how to make a new booking on the app. Very disappointing. ### 1/5 — Disappointing change to app *2026-01-29, version 3.7.13* I lost over $300 because they changed how your app card works. You now have to put a password in every time you use it. I can’t remember what it was when set up years ago. It used to work on my wallet on my phone without asking for password. I come to Singapore 3x a year and always dined at Resturants like Wakuda Gordon Ramsay with family etc. spent over $2000 this trip no points. I have now deleted App and will dine else where. Don’t know why they changed but worked well before. Very disappointing ### 1/5 — Rubbish *2026-01-25, version 3.7.13* Nothing works in this app. Ads front and centre, hotel checkin buried in sub-menus. Absolutely disgraceful. ### 1/5 — No need for an app, just make the website usable *2025-12-26, version 3.7.13* Your product managers kpi to have app downloads doesn’t make for happy customers or a great experience. This is just a data mining exercise. ### 1/5 — Whole product is a bug *2025-12-06, version 3.7.12* I’ve got the account with MBS for 3 yrs, now ask me to create a new one. When creating new one, it says I already have an account. It’s a dead cycle. ### 1/5 — Not worth downloading *2025-11-19, version 3.7.12* Worthless app. This is a wonderful example of a purely business focused org trying to do engineering. It feels like the way it works and what it does was dictated by someone non technical who never heard of a “user journey”. I feel sorry for the engineers who had to build this knowing it’s bad. ### 1/5 — Keep crashing since ios26. *2025-11-04, version 3.7.10* It’s been 2 months and nothing has been done ### 1/5 — App doesn’t open *2025-11-01, version 3.7.10* Have an iPhone 16 and app won’t open. Seriously? ## Most praised reviews (4 highest-rated) ### 5/5 — Bucket wish list and did not disappoint *2025-05-27, version 3.7.7* Was given a room upgrade, the room was totally mind blowing and the view to gardens by the bay incredible. Staff fantastic, location superb. So much to see and the best hotel I’ve ever stayed at. I will be back, ASAP ### 5/5 — Skyline *2020-08-25, version 1.0* Comfortable and safety place to entertainment ### 5/5 — Great app *2020-07-01, version 1.0* Very easy to use and collect rewards! ### 2/5 — Not intuitive *2024-04-15, version 3.6.3* Once you figure things out, it’s ok. But, if you click and log into the loyalty program and happen to select: “keep me logged in” there is no way to log out of that. And from there you cannot manage a booking more than 4 months out. So you can’t manage a booking…I deleted the app and redownloaded to reset. So, if you don’t select: “keep me logged in” it’s better. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-23.*