# Marley Spoon — user reviews > 210 indexed App Store user reviews of Marley Spoon by Marley Spoon AG, rated 4.70/5 from 7,960 ratings. - Source: https://appshunter.io/ios/app/marley-spoon/id1088840761/reviews - App overview in markdown: https://appshunter.io/ios/app/marley-spoon/id1088840761.md - Rating breakdown: 5★ 6,455 · 4★ 930 · 3★ 247 · 2★ 110 · 1★ 218 ## What do users think of Marley Spoon? Overall sentiment: negative **Pros** - 🤍 Bin Fan - 🤍 Querformat auf dem iPad funktioniert nicht - 🤍 Easy and delicious - 🤍 Great meals - 🤍 Einfach toll - 🤍 Has changed my life. - 🤍 Convenient and fairy cost efficient! - 🤍 Awesome - 🤍 Love - 🤍 Hurray! Veggie options that aren't all mushroom based. - 🤍 Preis + Leistung einfach Top 👍🏼🤤 - 🤍 Martha boxes have been a spark of light - 🤍 Super Tasty, Fresh, Weekly Cost Saving! Easier then Hello Fresh! - 🤍 Sehr zufrieden - 🤍 Sehr Gut mit Abzug für Versand - 🤍 Great recipes - 🤍 Absolutely delicious! **Cons** - 🤢 Terrible Ruined Box and Bad Customer Service - 🤢 Terrible customer service - 🤢 Cilantro in 90% of Recipes - 🤢 Changes aren't always for the best - 🤢 Disappointed again & again - 🤢 Great recipes, subpar produce, horrible packaging and lack of customer service - 🤢 Poorly designed app - 🤢 Late delivery - 🤢 Pay before you can see food options is dumb - 🤢 Neue App - für mich furchtbar! - 🤢 Poorly designed app - 🤢 Terrible quality and customer service - 🤢 Not during a pandemic - 🤢 Customer service?? - 🤢 Worst. Of my Meal Kit experiences - 🤢 Lieferprobleme gehen auf Kundenkosten! - 🤢 Good food, horrible service - 🤢 First order -No delivery - 🤢 Worst meal box ever! - 🤢 Don't want customers! **Commonly reported bugs** - Querformat auf dem iPad funktioniert nicht - Login screen freezes - Incompatible with older devices **Most requested features** - Rotate on app - Filtering recipes - Dark mode option - Advanced analytics dashboard ## Newest reviews (19 of 210) ### 2/5 — Not the best *2026-07-31, version 3.61.3* The premade microwaveable dinners are not that good, and I had constant problems with the wrong items being delivered or being inedible. It didn’t help that FedEx delivered my boxes late several times, and often in terrible condition. Customer service was not particularly helpful, and sent me form letter answers which did not address my concerns. When I responded, they ghosted me. ### 2/5 — Need to optimize app for iPad *2026-06-15, version 3.59.3* It is super annoying to open this app in iPad and have it force you to vertical orientation. The iPad app needs to be optimized for horizontal - since that is the way that everyone using an iPad case with keypad uses the device. Shocking that this has not been corrected by now. Otherwise the app performs fine. ### 4/5 — New Font is too Small *2026-05-21, version 3.59.1* The font with the recipe instructions is too small. Please go back to the way it was or give us options to make it bigger. ### 2/5 — Loyal, but don’t push me *2026-05-17, version 3.59.1* The food and recipes are fine, but the last 2 times this app has updated, the function for “start cooking”, where each slide in the recipe is supposed to load, doesn’t. I have the latest iOS and a compatible phone so it’s not that, the app updates need better testing. ### 3/5 — Only portrait mode. Website is better. *2026-03-11, version 3.57.1* I wanted to like this app but who uses their iPad in portrait mode in the kitchen? This makes the website more appropriate in this case. ### 3/5 — The “Start Cooking” button is broken *2025-12-22, version 3.55.0* On both iPhone and iPad the start cooking step-by-step instructions no longer work. And while I possibly have your attention, the landscape view for this app only works part of the time ### 2/5 — OrderLate. Wasn’t Great. Left Irate. *2025-11-26, version 3.54.0* My first Marley Spoon box was a complete miss. The delivery showed up after the cutoff window — I have the timestamp to prove it — yet the company insists it was “on time” without providing any evidence of their own. The ingredients had labels, but nothing tied them to the actual recipes. No grouping, no color coding, no logical organization. Trying to cook a meal felt like a scavenger hunt with missing pieces, and the recipe cards I needed weren’t even included. I couldn’t make a single dish. Customer support responded with a sugary tone, but absolutely no substance. Every time I asked a direct question, they dodged it and repeated the same talking points. Not one of my specific concerns was addressed. I even filed a BBB complaint. The company responded twice with nearly identical copy-and-paste replies, and the case ultimately closed as unresolved due to their refusal to answer the actual issues raised. Bottom line: I paid for meals I couldn’t cook and got customer service that sidesteps real problems. There’s potential here, but the execution and accountability need serious improvement. ### 1/5 — WORST CUSTOMER SERVICE *2025-10-30, version 3.53.0* Our first box delivery was short, I order 12 meals and they only delivered 9. I tried calling but the phone number they post is totally bogus cause it’s a machine telling to email or use the app. I did both. No response for almost a week. I finally get an email after multiple follow up emails. For missing 3 meals, they’re giving me credit for $15 which doesn’t cover the 3 missing meals. I paused my subscription but they send another box anyway. Since I didn’t pick the meals, they randomly picked for me but didn’t pay attention to our gluten and dairy allergies. I sent an email asking for our money back, no response. Unreal, DO NOT WASTE YOUR MONEY HERE. ### 1/5 — Wanted to like them *2025-10-18, version 3.53.0* Too many boxes arriving with wrong ingredients or arriving warm. Support was very slow and unhelpful in resolving issues. Meals themselves were tasty so it was unfortunate to have to cancel. ### 1/5 — Marley Learn Fairness *2025-09-22, version 3.52.3* This company ‘started out’ a good choice. By the 3rd meal we were not only missing things; they contracted amnesia! They couldn’t remember we paid and existed but the food was missing the day that it was scheduled to deliver. Not only that, the delivery service would say it was never scheduled for their truck. (Sigh) Yes the selections were good but the problems we continue to express—AI never answered our complaints. So we said enough is enough. Bye-bye Marley. ### 1/5 — Worst experience, no real response from customer service *2025-09-18, version 3.52.3* Two weeks in a row my boxes came in days late and the meat was above room temperature. The box only sat on the porch for a couple hours out of sunlight. They shipped my last box on the 14th and did not arrive until the 17th. All they put in the box to keep it cold is one gel ice pack! I’ve used hello fresh in the past and they use at least 2 massive ice blocks. I have reached out to customer service and a week later they responded with an automated email saying they have given me $12.99 in Marley spoon credit. Not only did my first box have inedible meat, I was missing ALL of the dairy ingredients. I couldn’t cancel the second box in time and was hopeful to give them another chance. Same experience but they sent TWO boxes, replicates, full of hot ingredients. $100 in and no food to cook. Customer service is no where to be found. ### 1/5 — Negative experience *2025-08-27, version 3.52.1* I had cancelled Marley spoon a long time ago and then logged back in to the app to check out some recipes I had liked which I guess triggered a re-subscription. I had skipped the boxes thinking it would skip for all but you have to skip them every time. The whole UX is meant to trick you so now I had a box being delivered to my previous address which is in a completely diff state! I thought if I contacted them before the delivery I could stop it. Nope! I was charged almost $100 for a box I never received 🙃. I also had to contact the delivery service since Marley wasn’t going to handle that communication. I was shocked that there was nothing that could be done. I will no longer be using them or recommending their services. Also again, the UX of skipping the boxes needs to be clearer IMO. It just felt so shady! ### 1/5 — No Delivery but still charging *2025-08-25, version 3.52.0* I ordered my first week and didn’t receive my box. They did give me a credit but bc they charge you 7 days before delivery I’m still getting charged for the next box. Which means I can’t use the credit until I have gone through another order. I don’t want to have to keep ordering when they couldn’t even deliver the first box but now I’m stuck ordering several weeks in a row in order to use the credit. Seems like a scam ### 1/5 — Beware the auto order *2025-07-31, version 3.51.0* Two boxes were sent to me because they’d been automatically chosen by the system, ordered and charged to my account. I ended up with full boxes of food containing ingredients I am allergic to. Marley Spoon “cancelled” my account at my request, but sent me another box a week after that. I am out of pocket around $123 and haven’t been able to try any of the food. Marley Spoon have not accepted any responsibility for this error. ### 1/5 — Designed to force a subscription *2025-07-28, version 3.51.0* The app is designed to force a subscription and bill your credit card at every click. Would be nice if it wasn’t designed to feel like a scam. How many people here have accidentally bought a week worth of meals while just browsing? ### 1/5 — First boxes were a FAIL! *2025-06-17, version 3.49.4* No premade meatballs as advertised for the subs and no fresh mint for the pasta! ### 1/5 — The most headachey app ever. *2025-05-29, version 3.49.4* Bad. Refuses to let you quit without clicking millions of survey questions ### 1/5 — Late delivery *2025-05-28* Meals came at 7pm when they were expected to come from early in the morning till 6.30pm. The main reason this was frustrating is that I was hoping to meal prep for the week on my day off and do all my cooking during the day but the late delivery ended up being a major inconvenience and now I don’t have any meals ready for the rest of the week when I’ll be working. I understand that there can be delays during transit but there was also a lack of communication on their end and only informed me that the package was about to arrive 20mins after the expected time. This was my first experience and unfortunately it didn’t reach up to my expectations. **Developer response:** Hi there! Thanks for your feedback. We are very sorry to hear about your experience with your delivery. If you still require assistance, feel free to contact our customer care team at contact@marleyspoon.com, via chat, or phone call. Kind regards, your Marley Spoon team. ### 3/5 — Need more interesting meals with ingredients I wouldn’t necessarily have on hand. *2025-05-23, version 3.49.4* At first, we were really excited about our meals from Marley Spoon. But lately they have become very mundane and more like express meals. I can pick up chicken and green beans, or pasta and sauce, at the store. And that’s not very exciting meals. The Mill seem more like for working with kids who want a real quick meal. We like to cook together and take our time. Hopefully meal choices will improve. ## Most critical reviews (10 lowest-rated) ### 1/5 — Repeated fulfillment failures and useless credits *2026-08-14* I canceled Marley Spoon after weeks of delivery and fulfillment problems, including delays, missing ingredients, substitutions, incomplete meals, and painfully slow customer service. The final straw was my last box. It was supposed to contain 8 meals. Marley Spoon contacted me beforehand saying 2 meals would be unavailable and issued account credit for them, so I expected the remaining 6 meals. The box arrived with only 4. They failed to even notify me that two additional meals were missing. Even worse, their standard solution throughout all of these problems has been account credit toward future orders. My final box was actually purchased using credits I had accumulated because of problems with previous paid boxes—and even THAT box arrived substantially incomplete. Credits are not meaningful compensation when customers are repeatedly having problems with the service they are being asked to order from again. I have spent far too much time reporting issues, waiting for responses, and trying to get orders I already paid for properly fulfilled. I canceled because I completely lost confidence in Marley Spoon’s ability to reliably deliver what I ordered. At this point, I don’t want more credits. I want the money I actually paid for my previous failed orders refunded. Meal delivery is supposed to save time and make life easier. Marley Spoon accomplished the exact opposite. **Developer response:** Hi there, thanks for reaching out and for rating our service. Our sincere apologies for the experiences that you've had. Please reach out to our customer care team so that we can issue a refund for the deliveries that couldn't be used. Rest assured that we are doing everything to improve the current production issues. We look forward to hearing from you. Kind regards. ### 1/5 — Broken *2026-08-12, version 3.61.3* They have switched something and now don’t send all the ingredients for a recipe. When you ask to have the recipe refunded they refund individual ingredients and leave you with half of a recipe. ### 1/5 — Vibe coded by 8th graders. *2026-07-05, version 3.61.2* Does the team have any product people? Try to “invite a friend”. You can type in their name and email. Bleh. Or create a shareable link. But when you create the link, you can’t copy it. It’s there. You can tap it but that only leads you to canceling it. This is insanitary. ### 1/5 — Awful App Upgrade *2026-05-15, version 3.59.0* The new app update is completely useless… constantly freezing and having to start from scratch again. I’ve ended up giving up and gone to HelloFresh. Classic ‘if it ain’t broke, don’t fix it’ ### 1/5 — Scam *2026-04-17, version 3.58.0* I ordered a box of 21 meals and it was missing every single main ingredient and I ordered rest meals that they just didn’t give me. Save your money ### 1/5 — Payment options suck *2026-01-27, version 3.55.2* The service was great for a long time then they changed payment processing and I use a dedicated card for this and it fails every time now. Customer service never gets back to you. Still waiting and it’s been two months. They need to offer pay ahead so I can choose to pay as I’m selecting my meals what payment I want to use. They always canceled my order before I could reach out which was less than 24hrs. After they changed payment processing they stopped delivering the same. The box I got last week had all rotten produce. Needless to say canceled. ### 1/5 — Annoyed *2026-01-21, version 3.55.2* Gave me a 30 second un skippable AD on YouTube ### 1/5 — If I could give 0 stars I would… *2026-01-01* Horrible!! Could care less that my box arrived completely opened, “insulation” bag wide open, one and only ice pack melted, liquids leaking, meats warm, and produce smashed. I was concerned about feeding my family unsafe food and giving us food poisoning. This company took forever to respond to emails and when they did, the response was beating around the bush, so I’d reply, wait two weeks for a pointless response, and the circle keeps going. The two times I called, after explaining what the issue was, I was hung up on. One of those times they reached out with a follow up email but useless same irritating pointless BS as before! I paid $180 for rotten food that I literally walked right out to the dumpster. This horrible company should be ashamed operating like this!! It hurts my heart thinking of all the less fortunate people out there that don’t know where there next meal is coming from and there is so much wasted food daily. DO BETTER!!! BE BETTER!! Or find a different profession because you are lacking in soooo many departments here, two if them being empathy and common curtesy!! **Developer response:** Hi Kenni, thanks for your feedback. We're terribly sorry for the expreince that you've had with your delivery and our service, this is not what we strive to provide. Rest assured that your feedback has been shared internally with our team. If you still require any assistance, please don't hesitate to reach out to our team via chat, Facebook chat, email, or phone. Kind regards. ### 1/5 — Improve the app pls *2025-12-07* I’ve been using this service for years and overall the positives outweigh the negatives. However, the app has serious usability issues that the recent update has made worse. When browsing and selecting weekly recipes on my phone, I need to be able to do three things on the SAME screen: 1. See my current recipe selections 2. Click into those recipes to view recipe details 3. Delete or swap recipes easily INSTEAD the app is currently designed so that: 1. To view my selections, I must click through TWO separate screens (Market → Save screen) 2. Once I’m on the Save screen, the recipes aren’t even clickable 3. If I want to check any recipe details, I have to go back two screens and scroll through the entire recipe list to find it again This makes the basic workflow of choosing recipes incredibly frustrating. Please, please consolidate these functions onto one screen. **Developer response:** Hi! Thank you for your feedback! We went ahead and shared your improvement suggestions with our digital team for further evaluation. We apologize for any inconvenience caused. If you require assistance, don't hesitate to contact our customer care team directly. Regards! ### 1/5 — Delivery a common disaster but good when you get it *2025-12-04, version 3.54.0* I’ve used Marley Spoon off and on over the last few years and issues with delivery and consistency of delivery is always the number one problem. I rarely have this problem with other meal box providers like Hungry root, but Marley Spoon seems to not be able to get their stuff together. It’s a shame because some of my favorite recipes have come from Marley Spoon, but they are too happy to take your $100 every week and send your box to who knows where every so often. I just restarted the service after almost 3 years without it, and I’m having issues once again. I’ve reached out several times over the last 3 days and no one has replied. Yikes. ## Most praised reviews (10 highest-rated) ### 5/5 — Thank you!! *2025-06-18, version 3.49.4* Marley spoon has giving me so much excitement and cooking again everything I’ve made my husband loves, it’s just fun to try new things and not have to go to the grocery store. Can I thank you for providing this wonderful tasty service. ### 5/5 — Querformat auf dem iPad funktioniert nicht *2024-09-21* Ich bin ein riesen Fan von Marley Spoon!! Die App an sich ist auch super, aber seit ein paar Wochen funktioniert das Querformat auf dem iPad nicht mehr. Hoffe auf ein baldiges Update! ### 5/5 — Bin Fan *2023-04-16* Ich liebe Marley Spoon! Ich bestelle hauptsächlich vegetarisch und Fisch und muss sagen, dass mir in den 3 Jahren, seitdem ich Kundin bin, so gut wie jedes Gericht geschmeckt hat. Mein Geschmack hat sich zudem verändert und ich esse mittlerweile viel lieber gesünder und hab auch Verlangen danach. Bin großer Fan! 🤍 Kundenservice ist auch super und hilft immer sofort. ### 5/5 — Great app. Even better meals. *2023-04-16, version 3.19.0* I’ve ordered from a handful of these meal kit services, and for me, Marley Spoon is the best. Others either repeat the same meal choices over and over, or use the same spice/seasoning packs with every meal. Marley Spoon really does offer new, exciting meals every week. You’ll never get bored! And final product is 🤌 Cannot recommend enough. I mean unless you hate non-boring food 😝 ### 5/5 — Updated review: thanks MarleySpoon! *2023-02-04* Update: increasing my rating as the Marley Spoon team took this feedback and quickly made a fix. Any company that listens to its customers and implements changes based on that feedback is one I am happy to do business with. Old review: I’ve used and loved the Marley spoon service for nearly a year, and plan to continue using! However, the recent app upgrades have made me question that choice. It’s now so difficult to choose recipes, as half the options are just “upgrade” options- I can’t even see the main recipe I’m “upgrading” to! Also, removing recipes from the box used to be as easy as clicking the x, but now I have to go in and adjust the quantity, which just seems so backwards. The recipes and service are still great, but selecting my meals from the iOS app has just become too frustrating. **Developer response:** Hi, thanks for your honest feedback. We're really sorry to hear you're not happy with our recent app changes and your comments are certainly important. We would love to use your feedback for active improvements. Please feel free to provide your comments to our customer care team at contact@marleyspoon.com, chat, phone call, or Facebook chat. Thank you in advance! ### 5/5 — Read the recent reviews and not the ones from years ago *2022-11-13, version 3.12.0* I was gonna use this till my trial period of discounted boxes ended, but I kept with it because I honestly feel like it’s worth the money. There are SO MANY recipes to choose from each week and the vegetarian options are more than any other subscription food boxes I’ve tried. The ingredients are always fresh, the portions are very generous, and every meal has been restaurant quality. The only thing I would add is this is a box for people who really enjoy cooking and also have the time for it. A lot of the recipes are made from scratch, which is something I love, but definitely not a 30 min meal. ### 5/5 — Easy and delicious *2022-11-12, version 3.12.0* We are fairly new to the program but we certainly are enjoying the opportunity to make new and delicious meals. The portions are perfect and the prep is easy and cleanup is a snap! We had family over and we had a cookathon . Three women who like to cook and two men with hearty appetites who love to eat. It was a smogasbord of food and another delightful memory with my daughter and grand daughter! Thanks for the memories!!! ### 5/5 — Still cooking *2022-11-04, version 3.11.1* I talked my wife into trying out Marley Spoon. We are both experienced cooks but recent empty nesters. We were in a rut as far as coming up with new recipes. We have had two boxes of four meals and loved all BT one recipe. The recipe cards are great and easy to follow. If you are on the fence, give it a try. ### 5/5 — Good app - minor suggestion *2022-10-10, version 3.10.0* Hi - good app and offering just wanted to put in a suggestion of including the recipe times in the preview section when selecting meals for the week rather than needing to click into each meal to see how long it takes. Thanks. ### 5/5 — Great meals *2022-09-25* Loving Marley Spoon. It takes all the fuss out of meal planning and shopping. We are eating healthier too. I’ve learnt to check the nutritional info when selecting meals to avoid the really high fat choices and have been pleasantly surprised by how good the meals are. It’s rare for me to modify dishes as they’re quite tasty. Once once the delivery was delayed by one day and I’ve never had anything missing. Would definitely recommend. **Developer response:** Thanks so much for taking the time to rate our product and our service. Your feedback is very important to us, as we constantly try to improve Marley Spoon for our customers. We love to see our customers happy and strive to get great feedback because the happiness of our customers is our number one priority. Thank you for cooking with us. Please let us know if there is anything else we can do to assist you. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*