# Marquette Bank Mobile Banking — user reviews > 56 indexed App Store user reviews of Marquette Bank Mobile Banking by Marquette Bank, rated 2.50/5 from 131 ratings. - Source: https://appshunter.io/ios/app/marquette-bank-mobile-banking/id532419390/reviews - App overview in markdown: https://appshunter.io/ios/app/marquette-bank-mobile-banking/id532419390.md - Rating breakdown: 5★ 30 · 4★ 11 · 3★ 13 · 2★ 20 · 1★ 57 ## What do users think of Marquette Bank Mobile Banking? Overall sentiment: negative **Pros** - 👍 Easy to use for new users - 👍 Face ID and remembers User ID - 👍 Good customer service experience - 👍 User-friendly compared to others **Cons** - 🐛 Frequent login issues - 🐛 App is outdated/old UI - 🐛 Zelle feature unreliable - 🐛 Customer service unhelpful/rude - 🐛 Random charges/unauthorized fees - 🐛 App denies VPN access - 🐛 Inconsistent app performance - 🐛 Account lockout issues - 🐛 Face ID not working - 🐛 App errors/glitches - 🐛 Deposit limits too low - 🐛 App not working after updates **Commonly reported bugs** - Not receiving notifications - Error messages on app startup - App denies access with VPN - Zelle feature rarely works - Unable to transfer money between accounts past a certain time - Locked out of app and customer support unavailable - App requires update but none available - App doesn't remember sign in/Face ID - Face ID no longer works after update - App locks account due to failed login attempts - Password incorrect error despite correct password - Error code 0014 on app open - App keeps logging out - App sends security codes every login - App takes forever to log in - App saying wrong password - App won't open after update - Can't cancel transaction sent in error - App won't let me sign in - Can't transfer money to all accounts on iOS app - Forces password changes frequently - Network unavailable error - App frozen, can't enter username/password - App stuck on 'downloading updates' - New version not working - App not sending text - Error after update - Can't click anything - App won't let me type password **Most requested features** - Dark mode option - Customize account order on main screen - Option to hide account totals on main screen - Add chat feature for agents - Ability to cancel sent transactions - Option to freeze account ## Newest reviews (12 of 56) ### 2/5 — Not receiving notifications *2025-06-13, version 5.0.42.443* I currently am not receiving notifications of charges made to my account despite the fact that the app says I’m receiving all notifications available. This is not acceptable. Please correct this as soon as possible. Thank you. ### 2/5 — Pretty bad *2025-01-23, version 5.0.41.236* Basic app that looks to have been made previous to the iPhone 7. Does have a “Zelle” feature that rarely works. Super basic. ### 3/5 — Zelle *2023-04-29, version 5.0.20.4681159688* The app works fine, Zelle is the one giving me a hard time with it keeps telling me I have to sign out then back in in order to access the features which I have multiple times and still haven’t been able to use it! ### 3/5 — Zelle settings missing *2023-01-19, version 5.0.0.1692* App does not give me the option to remove an old email from Zelle. ### 2/5 — Works fine, but could be better *2022-07-01, version 5.0.0.1692* The app itself works fine, but there are a few things I’d love to see added. It would be great if we could customize the order in which the accounts show in the main screen. I’m a signer on accounts for my Mother, husband and children besides my own and it would be to helpful if I could reorganize the order or make a note on which account is which. ### 3/5 — Been having this app for 2 years. Fix your glitches *2021-12-18, version 5.0.0.1692* For a bank that claims to be independent and different it gets really old when they can’t fix this stupid app. Numerous numbers of your customers and people are sick of dealing with this goofy and glitched out app. People getting locked out from their accounts, 3 times I gotta get face verified, logging me out, error codes. FIX THIS ### 2/5 — Doesn’t remember sign in *2021-06-23, version 5.0.0.74* App doesn’t recognize Face ID, nor does it remember your sign in. Even with the right credentials it doesn’t let you log in ### 2/5 — Face ID *2021-05-29, version 5.0.0.74* With the latest update that came out, Face ID no longer works. ### 1/5 — Does not work with Face ID *2021-04-10, version 5.0.0.74* The new version 5.0.0.74 does not work with Face ID. ### 1/5 — Not good *2021-03-13, version 4.6.2.1214* Locked me out of my account after saying my password was wrong when my password was definitely correct. App seems very outdated. Not like any other online bank app I’ve used. ### 1/5 — Trouble shooting *2021-01-20, version 4.6.2.1214* 0014 error... I get it 3/4 of the time I try to log in ### 2/5 — Really Poor App *2020-12-16, version 4.6.2.1214* It’s basically a roll of the dice whether I am going to be able to sign into my account to check my balance. Really frustrating if you ever needed to freeze your card or see if suspicious actions have been happening to your account. ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible *2026-08-03, version 5.0.45* This app is awful. Very, very, very few options for actual online banking. And those options that are offered rarely work smoothly. I’m switching banks because of the app. Compared to my prior bank (EastRise) this thing is like working in DOS. ### 1/5 — Terrible Bank *2025-10-15* I had to switch banks because they kept taking money out of my account for various random things I did not approve, like paper statements that I did not ask for and for some bizarre reason they tried to charge me $12 a month for roadside assistance????? When I called and asked them why they did that they said that they want to make sure that all of their customers can take advantage of all of their services. OK. But signing me up for a paid account that I didn’t ask for is not doing me a favor. It’s stealing from me. my new bank has never taken money out of my account. Marquette is a scam. ### 1/5 — Got yelled at by customer service *2025-06-06, version 5.0.42.443* I have been getting error messages on the app on both my iPhone and iPad that appear before I am even given the option to enter in any login information. When I called the customer service line to try to resolve this, the woman raised her voice at me and kept insisting that I just needed to change my password even though the error message would appear as soon as I opened the app on both of my devices. She continued to raise her voice, yelling the phrase "it's really not that deep" and would not allow me to speak to anyone else until I expressed that I felt uncomfortable. Even when I was handed off to another woman, she kept having me repeat the same steps and said that I should contact Apple about the issue, even though I am also unable to access the site through my PC. I understand that this is a local bank, but this experience was awful and I still don't have access to online banking. I just wanted to see if my last paycheck had gone through. ### 1/5 — can’t use with VPN *2025-05-12, version 5.0.42.443* This app denies you access when a VPN is in use. It’s 2025 man, get with the times. Bad app and pretty bad bank as well ### 1/5 — Downright horrible *2025-01-10, version 5.0.41.236* One of the worst banks I’ve ever had to deal with. Their app is using UI and tech from 2014. Truly appalling design and user interface. On top of that, if it’s past an undisclosed time (there’s no real rhyme or reason, nor is there any pattern I’ve been able to figure out) you will be unable to transfer money between accounts or use your mobile banking app other than to look at the accounts. Just really bad. ### 1/5 — A huge problem *2024-06-24, version 5.0.31.1011* Now on two occasions I go into Friday evening with money in my account and my pack check in my hand. Get locked out of the app, can’t get ahold of customer support until monday morning. Can’t deposit my check until Monday morning. By Sunday night I’m $30 negative and Marquette bills me $35 for every swipe of the card once you’re negative. So now they’ve held your finances hostage for a weekend ### 1/5 — I’ve been with this bank for almost 5 years *2023-04-07* there trash they don’t help with what there supposed to they give you the run arounds and if your card and stuff get stolen they won’t give you your refund they don’t work with you at all and they close accounts without communicating with you I would never recommend this bank to anyone not even my worst enemy I only stayed with them for so long because this was my first bank and I didn’t no much about banks but now I do and I’m glad to say I’m no long with this waste of time/trash ### 1/5 — Unacceptably Bad *2022-10-14, version 5.0.0.1692* When the app works, it’s fine, a perfectly functional 5/10 app. When it doesn’t work, which is at least 25% of the time for me, it’s laughably bad. Constant issues signing into your account, and it’s been an issue for multiple years with simply zero solutions offered or being put into place. Quite honestly the app will most likely be my main reason to move to ally or chase. P.S. The 5 star reviews suggesting that the app functions better than Chase, Ally, etc are deluded. ### 1/5 — what is going on *2021-10-08, version 5.0.0.1692* the app is telling me there is an update required yet when i come to the app store there is no update available to download ### 1/5 — This app is the WORST *2021-05-31, version 5.0.0.74* About once a month, the app does not recognize sign-in and have to call and get it rectified. No one at Marquette Bank seems to know why this happens, but the same thing happens to my son. In the meantime, it also locks me out of regular online banking because of too many failed attempts to sign in on the app. Super frustrating, don’t waste your time. ## Most praised reviews (10 highest-rated) ### 5/5 — Mobile App *2023-07-11, version 5.0.20.4681159688* This application is the easiest as a new Apple user I was very happy. ### 5/5 — Great App *2023-07-11, version 5.0.20.4681159688* The app is frictionless utilizing Face ID and remembering my user ID. Love it ### 5/5 — Service ! *2023-07-03, version 5.0.20.4681159688* Went to Marquette bank today for a gift card I won and left out the door with a gift card and a new account! Really good service Chris was really nice and talked to me about everything I needed to know and answered all my questions! Really nice big space really good service. ### 5/5 — Terrible app terrible bank *2021-10-18, version 5.0.0.1692* The app is terrible I’m going to leave this bank because of it. I need access to account info and that is being denied me by the bank. It’s not the app. It’s the . ### 5/5 — Regularly okay *2021-05-12, version 5.0.0.74* I mean, it’s not super great but it’s definitely not bad. A whole lot more user-friendly than Chase and Bank of America put together!! Sometimes there are issues but they can usually be solved by turning your phone off and turning it back on again. I do wish the app had more functionality for example chat feature to chat with agents. ### 5/5 — i love the new layout *2017-09-03, version 4.1.7.1519* the new layout design looks so clean and cool! i love it. ### 4/5 — Main screen *2022-11-15, version 5.0.0.1692* I don’t like that my account totals are on the main screen. Anyone around me to see all that I have. It would be better to choose an account and then see the info. ### 4/5 — Works for me. *2021-12-22, version 5.0.0.1692* I’ve had my share of login trouble. Face ID not working currently. Overall I’ve been able to do what I need to within the app. ### 4/5 — Needs one thing *2016-08-05, version 3.4.10.2672* I like the bank along with the app but it could use a selection to freeze my account if something were to happen. Like if I lost my card or wallet. ### 3/5 — Dark mode *2023-09-06, version 5.0.20.4681159688* Please make a dark mode for this app. Allow it to follow system settings please. Thanks --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-16.*