# Marriott Bonvoy: Book Hotels — user reviews > 2,624 indexed App Store user reviews of Marriott Bonvoy by Marriott International, rated 4.90/5 from 2,832,474 ratings. - Source: https://appshunter.io/ios/app/marriott-bonvoy-book-hotels/id455004730/reviews - App overview in markdown: https://appshunter.io/ios/app/marriott-bonvoy-book-hotels/id455004730.md - Rating breakdown: 5★ 2,631,729 · 4★ 172,091 · 3★ 17,848 · 2★ 3,124 · 1★ 7,682 ## What do users think of Marriott Bonvoy? Overall sentiment: positive **Pros** - 👍 Convenient booking and management - 💡 Useful rewards program - 🚀 Easy to navigate - 👍 Friendly and helpful staff - 👍 Comfortable accommodations **Cons** - 🐛 Inconsistent mobile key functionality - 🐛 Unreliable check-in/check-out process - 🐛 Difficulty modifying reservations - 🐛 Lack of integration with Apple Wallet - 🐛 Slow loading of hotel images **Commonly reported bugs** - App crashes when selecting room - Unable to log in due to password restrictions - Reservation details not syncing properly - Incorrect or missing hotel addresses - Receipts not available in the app **Most requested features** - Allow room selection during mobile check-in - Integrate digital key with Apple Wallet - Improve visibility of spend towards elite status - Add ability to add additional guests to reservations - Provide option to filter by pet-friendly hotels with no fees ## Newest reviews (17 of 2,624) ### 2/5 — Signage *2026-08-22, version 10.110.0* Complimentary Parking was a little difficult to find for hotel. Signage was not easy to see nor figure out for such a quaint area. ### 5/5 — Kind, Clean, Accommodating *2026-08-22, version 10.110.0* What a wonderful team. Answered all questions. Helped with room needs. I can’t wait return! ### 5/5 — Osama55amg *2026-08-22, version 10.110.0* Excellent app, I love it easy to use and super ### 5/5 — Everything in one place *2026-08-22, version 10.110.0* This app with help you with all of you lodging needs and more. ### 5/5 — Great Hotels and Service *2026-08-22, version 10.110.0* It’s is really a home away from home! I love my Marriott Bonvoy! Made gold today and looking forward to receiving my new status!! Go Marriott Bonvoy you are the best by test! ### 4/5 — Amenities on app to hotel *2026-08-22, version 10.110.0* The user experience on the app is amazing! Searching properties with specific filters and booking is super easy. The one thing that could be better is how accommodation requests, like traveling with a pet, haven’t been making it through to the hotels. Currently on a road trip booking as we go, and both Marriott properties we’ve stayed with so far didn’t get the notification for there being a pet with the reservation. Not a big deal, and from the hotel staff, sound like this is related to a recent update which has affected other similar requests (cribs, extra towels etc) so hopefully on the radar to fix soon. ### 5/5 — Best hotels app and best hotels Group *2026-08-21, version 10.110.0* Bon Voy never failed me. ### 5/5 — Loving Marriot!! *2026-08-21, version 10.110.0* I love Marriott hotels because they are consistently clean, comfortable, and welcoming. I also really enjoy the Marriott Bonvoy app because it makes everything easy—booking rooms, checking reservations, using mobile check-in, and keeping track of my points and rewards. Marriott feels dependable, and I appreciate knowing I can expect a great stay wherever I travel. ### 3/5 — Love but hate the glitches *2026-08-21, version 10.110.0* I love the app overall, but it isn’t always easy to navigate, and I occasionally encounter glitches. Some features don’t sync properly between the app and the website. For example, the app says I can access my bill, but then I’m unable to retrieve it. It’s also difficult to use my annual free night reward. I usually have to call because the app doesn’t let me easily select the reward or combine it with points. Despite these frustrations, I really do love the app. I just wish these features were more reliable and easier to use. Thank you! ### 5/5 — Review *2026-08-21, version 10.110.0* I don't stay anywhere else anymore! Marriott brand only! ### 5/5 — Helpful *2026-08-21, version 10.110.0* Use the app! It's helpful, easy, and you never know when a sweet offer is there to upgrade you. ### 4/5 — Almost perfect *2026-08-21, version 10.110.0* I had such a hard time with my mobile key the only way to get it to work was checkout and check back in ### 5/5 — Easy to Use and Highly Recommend *2026-08-20, version 10.109.0* This app is so easy to use and the road trip option is my favorite feature. ### 5/5 — Bonvoy with a view *2026-08-20, version 10.109.0* I’ve been with Bonvoy Marriott for years and I’m customers and proud fan of them. A1 experience‼️ but only problem I have is in major city why is the parking so high when staying on your property? Something has to be done with that. ### 5/5 — Best loyalty card there is *2026-08-20, version 10.109.0* We save up our points to go on big holidays. We love free rooms - who doesn’t - and Marriotts are always wonderful places to stay. ### 5/5 — My favorite *2026-08-20, version 10.109.0* It’s my favorite hotels app and I do travel a lot and enjoy most of the hotels they offer ### 5/5 — Mr *2026-08-20, version 10.109.0* Easy to operate the app ## Most critical reviews (10 lowest-rated) ### 1/5 — Lounge Filter in app, Filter on parking and prepaid rates, 24mo history *2026-08-24, version 10.110.0* Bring the lounge filter to the app! Please make it easy to see only those with complimentary parking! Also, there really needs to be a filter to remove prepaid/advance purchase non-refundable rates. They are already on their own separate tab, so it shouldn’t be difficult to filter all those rates out for those of us needing to make reservations ahead of tentative travel. 24 not 12 months account history, PLEASE! ***The developer response I received to simply select 24 months from the drop down is simply WRONG! Please try your advice before giving it, the whole point of my request for 24 not 12 is that 24 is not an option! If you haven’t tried it on an iPhone, then do it! 12 is the longest option!!! (maybe it’s 24 on the web, but definitely not the iPhone app) ### 1/5 — Error on total nights *2026-08-24, version 10.110.0* The Total nights stayed on the main account page is lower than the actual. The activities page reflects the accurate amount. Therefore a mismatch and most likely caused by the last update ### 1/5 — It never works *2026-08-23, version 10.110.0* This app is horrendous. It never works. Constantly comes up with an error message. ### 1/5 — Mobile Checkin Broken *2026-08-20, version 10.109.0* After recent update mobile check-in locks up and creates a circular loop never allowing check-in to be completed. Please fix this bug. I just checked in two days ago and everything was good for that stay. ### 1/5 — Unable to use points *2026-08-19, version 10.109.0* The website does not allow to use points - sooo frustrating ### 1/5 — CEO *2026-08-17, version 10.109.0* Terrible rooms and service across all properties! ### 1/5 — False advertising *2026-08-14, version 10.109.0* The app advertises mobile check-in with room key for phone. I booked online and checked in, and the property says since I haven’t stayed there before, I have to go to the front desk for a physical key ‘to prevent fraud’. I’ve never had this issue at competitor hotels like Hilton. ### 1/5 — Nanaimo courtyard *2026-08-13, version 10.109.0* Speechless ### 1/5 — Bad experience *2026-08-12, version 10.109.0* I had very bad experience with this hotel after I made reservations of two rooms I call directly to the hotel to ask for the two rooms side by side or minimum in the same floor because I was taking my mom which is an elderly person, instead they gave me one room in the first floor and the other one in the 6th floor and when we got to the one on the 1st floor was occupied by someone else, I wouldn’t like that a random people goes in to my room without my permission and then they gave me a room in the third floor and another in the 6 floor. ### 1/5 — Abandoned at the airport *2026-08-11, version 10.109.0* I booked through capital one, and Marriott canceled my booking the night of my stay and left me and my family to sleep in the airport. They said if I booked through them they wouldn’t have done it. ## Most praised reviews (10 highest-rated) ### 5/5 — Marriott Hotels *2026-08-24, version 10.110.0* From the moment we arrived, the staff was friendly, welcoming, and professional. The Marriotts we have be to are comfortable, and beautifully maintained. Our room was very nice, and everything was well taken care of. I really appreciated the excellent service and the relaxing atmosphere. Overall, it was a great experience, and I would definitely stay at Marriott again. Highly recommend this app for points/reservations! ### 5/5 — Easy to use app *2026-08-24, version 10.110.0* I use the app to book, manage, and communicate with staff for my Marriott hotel stays. ### 5/5 — Excellent *2026-08-24, version 10.110.0* I love the app its phenomenal! ### 5/5 — Kindness makes a difference *2026-08-23, version 10.110.0* Claudia at the Courtyard at Marriott in Grand Rapids, MI was so wonderfully delightful. She turned around our nightmare experience in the city. She and her coworker were so kind and took such great care of us. What a huge asset they are to Marriott. Thank you both! ### 5/5 — Great UI *2026-08-23, version 10.110.0* I love the UI. It’s extremely easy to navigate and read. Extremely accessible to a wide audience. The care that Marriott has invested in its customer experience does not go unnoticed 😎 ### 5/5 — Love it *2026-08-23, version 10.110.0* It’s great ### 5/5 — Great *2026-08-23, version 10.110.0* I loved it ### 5/5 — Really good experience *2026-08-22, version 10.110.0* It was nice to choose Residence Inn Market Square, I loved my stay there. All the staff are amazing, friendly and helpful. Highly recommended ### 5/5 — Still great Hospitality *2026-08-22, version 10.110.0* When visiting friends and family we have always enjoyed Courtyard and Springhill suites. For the past 6-7 years… so much… has changed however, I’ve noticed at Marriott it has been -positive, modern, upgrades with more and more comfort and luxury but the best part is what Has NOT changed with Marriott and that is their devotion to delivering phenomenal Hospitality. Nowadays “the U.S. Dollar” doesn’t seem to go as far at it used to staying here It is so rejuvenating so reassuring that any time we stay at the Courtyard Marriott or the Springhill suites they have been consistently satisfying and worth every penny spent. The staff are kind and personable while being professional and making your stay …no matter how long (or short) the best and so worth your money and membership. The staff truly make you feel valued and Speaking of Membership. The perks of joining their rewards program or membership program is highly recommended it is by far the best incentives I’ve experienced any where else in the past. So if you find yourself in Pueblo looking for accommodations don’t let the reviews of location by the convenience store detour you because their security parking attendants handle that and the comfort and Hospitality is top notch. ### 5/5 — The best vacation *2026-08-22, version 10.110.0* Amazing --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*