# Marsh Agency — user reviews > 166 indexed App Store user reviews of Marsh Agency by Marsh & McLennan Agency, rated 4.40/5 from 886 ratings. - Source: https://appshunter.io/ios/app/marsh-agency/id955886686/reviews - App overview in markdown: https://appshunter.io/ios/app/marsh-agency/id955886686.md - Rating breakdown: 5★ 717 · 4★ 38 · 3★ 23 · 2★ 14 · 1★ 94 ## Is Marsh Agency safe? Marsh Agency appears safe based on user ratings. The AppsHunter Safety Score for Marsh Agency is 88 out of 100. This assessment is based on 886 user ratings, with an App Store average of 4.4 out of 5. Of 886 App Store ratings, 85.2% point to a safe experience, 2.6% suggest some concerns, and 12.2% point to a risky experience. ## Is Marsh Agency legit? Marsh Agency appears to be a legitimate app. The AppsHunter Legitimacy Score for Marsh Agency is 95 out of 100 points across 7 verification signals from App Store and developer data. ## What do users think of Marsh Agency? Reviews of Marsh Agency are mixed: the Finance app is rated 4.4/5 from 886 App Store ratings. What users like most: quick and easy reimbursement process, user-friendly and intuitive app. Top complaints: slow app performance and crashes, difficult login and security procedures. Summarized from real user reviews. **Pros** - 🚀 Quick and easy reimbursement process - 👍 User-friendly and intuitive app - 💰 Convenient way to use HSA/FSA funds - 🕰️ Time-saving features **Cons** - 🐛 Slow app performance and crashes - 🔒 Difficult login and security procedures - 🤔 Unclear reimbursement policies and denials - 💳 Issues with debit card usage and account access **Commonly reported bugs** - Login failures and account lockouts - Incorrect account balance display - Compatibility issues with older devices **Most requested features** - Auto-populate end date based on start date - Allow editing of submitted claims - Improve mobile app functionality and parity with website ## Newest reviews (13 of 166) ### 4/5 — Easy to Use *2026-08-27, version 315.4.0* I love being able to submit claims and check account balances from my phone. It would be great if gave option to save claim details for frequently used submissions. For instance I submit the same supplier and tax info for childcare reimbursement. ### 4/5 — Easy to submit *2026-08-24, version 315.4.0* Easy to suit claims. ### 4/5 — Service *2026-07-27, version 315.4.0* Service has been very good ### 3/5 — Never an easy process *2026-07-25, version 315.4.0* My reimbursement always gets denied when I provide the correct information. Then when it doesn’t work I have to call to remediate ### 3/5 — Mid *2026-06-02, version 315.4.0* I’m so thankful to be able to submit my claims with the app and not have to log into a computer. But there are a few things that could make the experience better. When submitting a claim, you have to enter a lot of numbers. If you have to switch to another app to look up the info, this app takes you all the way back to the beginning and clears all the data you’ve entered. A couple of the items are not intuitive, like the date and the type of service. I get an error message almost every time I enter a claim saying that I didn’t enter the date. For some reason I never see it when I’m entering my data. There are a few more issues, but those are my biggest pain points. Otherwise, it’s convenient and I’m thankful the app is an option. ### 3/5 — App Restart Issue *2026-05-11, version 315.4.0* While fine for the most part, there is this feature or quirk where if you swipe out of the app it completely resets everything like you just opened the app for the first time. This is incredibly frustrating when trying to reimburse myself and I have to reference invoices/documents on other apps and then I have to start all over. Similar apps do not have this issue/feature and it would be a great quality of life improvement if it were fixed. ### 3/5 — It’s ok *2026-05-08, version 315.4.0* The layout and format hasn’t changed in years, it’s a bit antiquated. Just trying to look for basic information, like Transaction history, it’s not clear where it is. When filling g out a claim it’s not clear what they are asking for. Has much room for improvement. ### 4/5 — Editing *2026-04-26, version 315.4.0* Hard to go back and correct if you make a mistake. You have to start all over and cannot just edit ### 2/5 — Yuck *2026-04-07, version 315.4.0* The app is not much better than the customer service and the hoops you have to go through to get reimbursed make you want to just forget it altogether. You would think that it was someone else’s money I was accessing, not MY OWN that I am contributing myself!! ### 4/5 — Such a time saver! *2026-03-30, version 312.19.0* Plz change this 1 thing to get a 5 star rating… Suggestions: have “End of service” auto populate with date entered for Start of service bc most services start and end on same day. PLZ!!! AUTO SPELL would be icing on the cake! ### 5/5 — Great service *2026-02-13, version 312.19.0* 5 star service great company ### 5/5 — Quick Reimbursement *2026-02-10, version 312.19.0* I learned with McGriff it is better to pay for medical services and then file a claim rather than use the debit card provided. I can claim mileage and reimbursements come quickly. ### 4/5 — Ease of use *2026-01-02, version 312.19.0* Quick filing a claim ! ## Most critical reviews (10 lowest-rated) ### 1/5 — Clunky app *2026-08-17, version 315.4.0* Clunky app that will log you off on your phone every time you tab over to the photos or screenshots of the receipts you need information from. Very frustrating to use. ### 1/5 — Cannot leave the screen without signing out *2026-07-08, version 315.4.0* I loathe using this app. You can’t leave the app to look up additional information for a claim without it immediately signing you out and having to start over. The forms are pretty easy to use but correcting information when you get pushback from a submission (which you will get on most Daycare spending submissions in my experience, no matter how many receipts you have) it doesn’t have easy ways to correct. I only use this when I absolutely have to for reimbursement. ### 1/5 — Barely functions *2026-06-10, version 315.4.0* This app just glitches and logs you out every 5 seconds. They seriously need to get this app functioning better ### 1/5 — Lies *2026-05-16, version 315.4.0* Provide everything stated in letter they send and they deny and won’t let me talk to person who denies claim ### 1/5 — App is slow and forces me to renter data *2026-02-04, version 312.19.0* The app is slow, logs me out when I have to open my phone camera to snap a receipt after the app opens the camera but camera is black, no image. Now I get to renter the data again on a slow app Also when I enter a date of service, default the end date to the same day. Majority of receipts are for a single day. Speed up the balance fetch that occurs after each submission. ### 1/5 — Waste of time *2026-02-03, version 312.19.0* Only some things work on the app. They only ask for receipts when it’s not at a retail location like Walgreens and always ask when it’s from a hospital or other location that only has qualified services. Phone line is bankers ours and they will put your card on hold even when you have sent them receipts for more money than your whole account! ### 1/5 — McGriff FSA for Truist *2026-01-27, version 312.19.0* Cannot stand this app. Have submitted several claims that have been denied. Called customer service and was never given a reasonable explanation. ### 1/5 — Terrible *2025-12-23, version 20.6.0* App glitches and is hard to figure out. Awful ### 1/5 — Difficult to use *2025-11-15, version 20.6.0* Repetitive questions that should be answered by the proper selections. No one uses this app unless it’s absolutely necessary to get your money ### 1/5 — Hard to use *2025-09-27, version 20.6.0* Really unhappy with how user UNfriendly this is. Difficult to see when a claim is denied and unclear as to why it was denied. So much easier to just call or get help on their website. ## Most praised reviews (10 highest-rated) ### 5/5 — Great Co. *2026-10-15, version 315.4.0* My company has used McGriff for about 10 years and they have always been great! Fast service. ### 5/5 — Customer service *2026-07-16, version 315.4.0* Judy in customer service was so kind, patient and helpful. Great experience ### 5/5 — Easy to use *2026-07-06, version 315.4.0* This app is very easy to use. I am able to upload receipts, reimburse myself, check balance etc. ### 5/5 — Easy *2026-07-02, version 315.4.0* Easy to use. ### 5/5 — User friendly *2026-05-28, version 315.4.0* Mcgriff app is very easy to use. I appreciate that ### 5/5 — Simply easy *2026-05-21, version 315.4.0* I love the app for it’s easy to access and track. ### 5/5 — Very easy process *2026-04-06, version 312.19.0* We have been using McGriff for years for our flexible benefits claims. All of their processes, including the occasionally necessary call to customer service, are easy and very customer oriented. We have never had any sort or negative experience while interacting with McGriff through the app or over the telephone. ### 5/5 — Easy to use - two thumbs up! *2026-03-30, version 312.19.0* Excellent app ### 5/5 — Convenient App *2026-03-20, version 312.19.0* Easy to use ### 5/5 — Simple and fast *2026-03-13, version 312.19.0* Highly recommend this app. Very simple, intuitive and easy to use. Saves time. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-11-06.*