# Marshall — user reviews > 32 indexed App Store user reviews of Marshall by Marshall Group AB (publ), rated 3.00/5 from 8 ratings. - Source: https://appshunter.io/ios/app/marshall/id6743308261/reviews - App overview in markdown: https://appshunter.io/ios/app/marshall/id6743308261.md - Rating breakdown: 5★ 3 · 4★ 0 · 3★ 2 · 2★ 0 · 1★ 3 ## Newest reviews (11 of 32) ### 2/5 — Heston 60 *2026-05-02* Bedienungsanleitung App ist absolut unübersichtlich. Warum nur in Englisch? Die hochfrequenten Werbelinks von Marshal sind doch auch in Deutsch! **Developer response:** Hi there, thanks for your feedback. We understand how important language support is and have shared your comments with our team. ### 1/5 — Bitte die App schnellstmöglich überarbeiten *2026-03-21* Das System ist so teuer. Es muss doch möglich sein die App mal zu überarbeiten. Zudem schaut auch mal die WLAN Module von guter Qualität zu verbauen. Mein WLAN und Bluetooth Modul ist defekt. Bei der Hesten Sup 200 funktioniert es ja auch. Jetzt kann ich die Soundbar schon einschicken nach 4 Wochen in gebrauch. **Developer response:** Hi, we’re sorry you’re experiencing these issues with your soundbar. Please try restarting the app and your devices, ensuring your firmware is up to date, and connecting the soundbar directly to your network before pairing. If the problem continues, please contact us through the ‘Contact Us’ page on marshall.com so our team can assist you further and help resolve the issue. ### 2/5 — Heston 120 *2026-02-11* Hello dear support team! You need to revise your app. It's very buggy. The app often fails to recognize the device, and controlling it via the app is very difficult! One more thing: it would be great if the app were also available in multiple languages ​​(e.g., German or Italian). **Developer response:** Hi, thank you for your feedback. We are sorry to hear about the connectivity and control issues you are experiencing. We will share your comments with the team for further review and improvements. We also appreciate your suggestion about adding more language options and will take it into consideration. ### 1/5 — 연결차체가 안됨 *2026-02-07* 그냥 연결이 에러나서 안됨 **Developer response:** Hi, sorry for the trouble. If your device won’t connect to the app, please reach out through the 'Contact Us' page on marshall.com so our team can help get it working. ### 1/5 — 迎面而来黑坦克震撼！我的娃都被吓哭了！ *2026-01-27* 迎面而来黑坦克震撼！我的娃都被吓哭了！ **Developer response:** Hi, thanks for your feedback. We're sorry to hear that. We’ll keep it in mind as we continue to improve the app. ### 1/5 — Inutilisable *2026-01-13* Impossible d’ajouter la barre de son , l’appli se ferme d’elle même et pas de version française . Quand ces problèmes seront réglés ? **Developer response:** Hi there. We're sorry to hear this. Please make sure the app is up to date. If the issue continues, our support team can assist through the 'Contact Us' page on marshall.com. At the moment, the Marshall app is only available in English. We are planning to add more languages in a future update. ### 2/5 — Calibrage du sub *2026-01-10* L’appli se fige Toujours en voulant calibrer un sub non Marshall. Au secours **Developer response:** Hi there. We're sorry to hear this. Please make sure the app is up to date. If the issue continues, our support team can assist through the 'Contact Us' page on marshall.com. ### 1/5 — 言語 *2025-12-10* 日本語に設定しても英語に戻ってしまう **Developer response:** Hi there. We're sorry to hear this. Please make sure the app is running the latest version. If the issue continues, our support team can assist through the 'Contact Us' page on marshall.com. ### 1/5 — Cannot connect Heston 120 *2025-12-02* Would give 0 stars I cannot connect my Heston 120 via wifi and cannot find any documentation or help guide. Everything refers to “just follow the app instructions”. But the app's way of dealing with my problem is displaying 2 sentences: “Still experiencing issues? Find the quick guide in the help section to learn more about the setup.” There is no “help section” on this app… **Developer response:** Hi there. Please ensure your Marshall app is updated to the latest version. If you are still having trouble pairing to or using the app, our support team can guide you. You can contact them through the 'Contact Us' section on marshall.com. ### 2/5 — Unausgereifte App *2025-10-30* Die App hat ein modernes Design, wirkt aber noch etwas unausgereift. Ich hatte jetzt schon mehrmals Probleme beim Laden der App. Außerdem kann ich den Button für Presets nicht wählen. Ich würde gerne die Knöpfe mit einem Preset konfigurieren. Zu Beginn wird man gefragt, welche Verbindungsart die Soundbar nehmen soll. Ich habe für das schnelle Setup Bluetooth gewählt, kann jetzt aber im Nachhinein nicht mehr zu WiFi wechseln. Warum kann ich die Quelle und die Lautstärke in der App anpassen, aber nicht den Bass oder die Höhen? Wo und wie werden Firmware Updates eingespielt (wahrscheinlich nur über WiFi)? Ihr seht also, es fehlen noch einige Dinge und es muss noch nachgeschliffen werden… ### 1/5 — 无法使用中文版 *2025-10-28* 没有中文 ## Most critical reviews (10 lowest-rated) ### 1/5 — worst app *2026-08-14* i can’t able to connect even after trying so many times deleted ### 1/5 — Not working at all after update. “Searching for” my Heston, again! *2026-08-14* I love the Heston but thought the app was bad - it’s useless now as I have to start from scratch deleting and reinstalling, calibrating and sorting all the presets and saved radio stations again (which I hope are easier to find since the update and not hidden away). So disappointing - I wanted a radio station I had saved to listen to the news and missed it as Heston not recognised. I Hate Apps! Wish there were more controls on the unit so I never had to use a damn app. Never work when you want them. Always wanting updates. Update to earlier … iPads can both now recognise my Heston, but can’t connect to WiFi - says no WiFi found. I’m using the WiFi to do this! My TV is streaming fine! Suggestion is to move the soundbar closer to router (or router closer to soundbar). My superfast WiFi is connected through the outside wall into my kitchen. Don’t really want a 65” TV in there to be near the router when the TV works fine where it is. Was OK yesterday. Falling out of love with Heston now. Factory re-sets and losing saved radio stations and presets is a pain in the a***. This time I won’t bother to set them up and just use my Naim muso instead. **Developer response:** Hi there, sorry to hear that. If your Heston is still stuck on "Searching for" after the update, please contact us through the chat icon on marshall.com so we can help troubleshoot this with you. ### 1/5 — 更新增加中文语言 *2026-07-29* 强烈要求赶紧增加中文语言，用着太费劲了，全是英文，赶紧让团队适配更多语言。 **Developer response:** Hi there, thanks for your feedback. We appreciate your suggestion for Chinese language support and have shared your request with the team for consideration. ### 1/5 — 一直连不上 wifi *2026-07-01* 重置后可以连上蓝牙了，不过并不能使用空间声学校准，EQ 也不行 wifi 死活连不上 **Developer response:** Hi there, sorry to hear that. Please double check your Wi-Fi network is 2.4GHz and that your phone has a stable connection during setup, then restart both the speaker and router before trying again. If Wi-Fi still won’t connect and EQ or calibration remain unavailable, please contact us through the chat icon on marshall.com so we can help. ### 1/5 — Not working at all after update. “Searching for” my Heston, again! *2026-06-26, version 1.2.9* I love the Heston but thought the app was bad - it’s useless now as I have to start from scratch deleting and reinstalling, calibrating and sorting all the presets and saved radio stations again (which I hope are easier to find since the update and not hidden away). So disappointing - I wanted a radio station I had saved to listen to the news and missed it as Heston not recognised. I Hate Apps! Wish there were more controls on the unit so I never had to use a damn app. Never work when you want them. Always wanting updates. ### 1/5 — Sub ne marche pas *2026-05-29* Même avec un câble rca, et avec toutes les mesures de vérification, le hub branché à la heston 60 ne marche pas.retour pour remboursement. **Developer response:** Hi there, sorry to hear that. Since you've already gone through the troubleshooting steps, please contact us through the chat icon on marshall.com so we can take a closer look. ### 1/5 — 没有中文 *2026-05-28* 不管是蓝牙连接抑或是Wi-Fi 最后都提示出现错误，请重试 **Developer response:** Hi there, thanks for the feedback. We’ve shared your comments regarding Chinese language support. If you're consistently receiving connection errors, please contact us through the chat icon on marshall.com so we can help. ### 1/5 — 关于马歇尔的app *2026-04-29* 太难用了，写着有中文，根本没有。反应很多次了，根本没有改善，而且里面连接回音壁的选项，无线，蓝牙，连上后还老掉线，下次再用，半天连不上无线，评分才2.8，体验太差了！ **Developer response:** Hi there, thanks for the detailed feedback. We’ve shared the request for additional language support with our team. If you’re continuing to experience Wi-Fi or Bluetooth connection issues with your soundbar, please contact us via the marshall.com “Contact Us” page so we can help troubleshoot further. ### 1/5 — Stuck in a loop trying to connect heston 120 *2026-04-14* Idk if this is Heston 120 or the app, this has definitely wasted my hours just tying to get the things talk with one another. **Developer response:** Hi there. Thanks for your feedback; that sounds like a frustrating experience. Please reach out to us via the marshall.com “Contact Us” page so we can help get everything connected properly. ### 1/5 — 연결만 되고 어떠한 제어도 되지 않네 *2026-03-25* 볼륨 게이지는 있지만 표시되거나 조절되지 않고. 다른것도 다 안된다. 유저 메뉴얼 링크 제공하고 펌웨어 정보제공이 전부인가요? stanmore 3사용자입니다 **Developer response:** Hi there. Thanks for your message. It sounds like you may be using the wrong app, Stanmore III is supported in the Marshall Bluetooth app, not the Marshall app. Please try connecting through the correct app, and if the issue continues, reach out via the Marshall.com “Contact Us” page. ## Most praised reviews (10 highest-rated) ### 5/5 — Good *2026-08-05* This is the official app. It's very easy to use and simple. ### 5/5 — Heston 120 *2026-06-21* App works great, easy to set up my awesome Heston 120. I just don’t understand why it’s a separate app from my other Marshall products, now I have two Marshall apps. I wish it had equalizer presets like my other Marshall app, that way I can easily toggle from “the Marshall sound” and custom presets. ### 4/5 — Einrichtung Heston 60 *2026-06-02* Die Einrichtung der Heston 60 hat gut geklappt. Eventuell die App auf deutsch als weitere Option anzubieten, wäre hilfreich :) ### 4/5 — language *2026-04-11* Can you set Chinese voice **Developer response:** Hi there. Thanks for the suggestion! We’ve shared this with our team for consideration in future updates. ### 4/5 — De mieux en mieux! *2026-01-24* Barre de son et caisson de basses 👍 Questions : Est-il prévu des enceintes arrières dans les mois qui viennent? Version en Français (merci) ### 3/5 — Sound OK app 👎🏻 *2026-02-07* When watching Netflix or listening Spotify the sound is perfect but once connected to Sky TV and watching HD movies the sound is very poor, can’t feel any emotion in my body also when playing music from smartphones via Airplay and then you want switch back to TV then TV not recognising sources and have to change manually on my TV from TV speaker to Soundbar (audio mode) - very annoying, soundbar connected via HDMI eARC should recognise audio sources, hope it make sense! **Developer response:** Hi Martine. Thanks for your feedback. We understand how frustrating it can be when the sound differs between sources and when switching back to TV. HDMI eARC should handle automatic source recognition, but sometimes settings on the TV or soundbar need adjustment. For help troubleshooting and optimizing your setup, please contact our team through the ‘Contact Us’ page on marshall.com. ### 3/5 — Presque *2025-10-20* Pas mal dans l’ensemble mais encore plein de bug notamment sur l’ajout de subwoofer qui bloque l’appli systématiquement Sauvegarde preset pas complet ### 2/5 — 无中文 很难用 蓝牙连接也一样 *2026-07-15* 强烈要求中文版 **Developer response:** Hi there, thanks for your feedback. We understand the importance of language support and have shared your suggestion for Chinese with the team. ### 2/5 — VF *2026-07-08* L’application ne se met pas en français malgré plusieurs langues disponibles revient d’origine en anglais. **Developer response:** Hi there, thanks for your feedback. French language support isn't available just yet, but it's planned for a future update. We appreciate your patience. ### 2/5 — Not working for IPhone 17 pro *2026-06-19* I have Woburn 3 or Woburn III , my iPhone 11 Pro was working fine with this app but when i changed my phone it didn’t work , its connected with bluetooth but it in the the app it’s just showing connecting and never connects . Please fix for newer IPhones , both app of Marshall’s **Developer response:** Hi there, thanks for your feedback. The Woburn III uses the Marshall Bluetooth app (silver logo). If you're using the Marshall app with the gold logo, please download the Marshall Bluetooth app instead and try connecting again. If you still have trouble, please contact us through the chat icon on marshall.com. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*