# Marshalls Official — user reviews > 99 indexed App Store user reviews of Marshalls Official by The TJX Companies, Inc, rated 3.48/5 from 742 ratings. - Source: https://appshunter.io/ios/app/marshalls-official/id1454639999/reviews - App overview in markdown: https://appshunter.io/ios/app/marshalls-official/id1454639999.md - Rating breakdown: 5★ 353 · 4★ 80 · 3★ 46 · 2★ 45 · 1★ 192 ## What do users think of Marshalls Official? Overall sentiment: negative **Pros** - 🚀 Easy shopping experience - 💡 Convenient app for accessing rewards - 👍 Great interface and navigation **Cons** - 🐛 Frequent login issues - 🐛 Buggy and unresponsive app - 🐛 Inconsistent app performance - 🐛 Rewards not syncing properly - 🐛 Checkout process is frustrating - 🐛 Search function is unreliable **Commonly reported bugs** - App crashes frequently - Unable to change store location - Shopping cart issues - Rewards not visible or usable in the app **Most requested features** - Ability to filter by brand and category - Improved rewards integration - Seamless online and in-store experience - Better customer support and communication ## Newest reviews (16 of 99) ### 2/5 — App is ok but save your shopping for the store *2026-04-20, version 16.7* I am a frequent flyer at Marshall’s. I like the store and alot of my shopping is done there. Lately I haven’t been shopping. I checked out items on the website. Seemed pretty ok. Boasts of convenient returns to the store. I paid with PayPal only because I was pressed for time after shopping. Returned items to the store and was only able to get a store credit because of how I paid. Returns through shipping were $12. I bought a lot to try on thinking I could easily return in store. Pretty annoying. I will not order this way again unless I know exactly what I am buying. I’m not happy with this outcome at all. I have returned other items to other stores using PayPal and have received my refunds to PayPal. The disconnect between store and website is kind of frustrating. ### 2/5 — No help from “Support” *2025-09-02, version 16.6* I agree with the many other complaints! They claim they have your orders for the past 6 months, but many of the orders don’t make it into the system. They will send a message saying your order was received, they charge your card immediately, but then they sit on it for quite awhile before they get it sent. When I ask if they can make changes to have the app work more efficiently (and I give examples) they say they can’t. It’s not the easiest to navigate cos you get kicked out randomly. But, you CAN get items you may not find in store if you don’t mind spending a lot of time repeating yourself until it works!! ### 1/5 — Not logging in *2025-07-23, version 16.6* It gives you a really hard time to log into ### 1/5 — Cart issues *2025-06-26, version 16.6* Cart no longer loads or will open ### 1/5 — Too many login issues *2025-04-28, version 16.5* The app itself it’s good and very handy but there’s so many issues with logging in constantly signing out and saying the passwords wrong when it’s not. ### 1/5 — I have never seen such a terrible app *2025-04-15, version 16.5* It’s 2025, either make a usable app or don’t do anything. This is a a broken mess. Fire whoever came up with this. ### 2/5 — Mehh *2024-12-16, version 16.4* Ofrecen shipping gratis en tu primera compra y es mentira tienes que comprar arriba de 89.00 y te dan un codigo que no funciona ### 1/5 — Horrible App Performance *2024-11-13, version 16.4* Please just do something about the performance. I can’t even complete a single transaction at one try. ### 1/5 — Not good *2024-11-02, version 16.4* I don’t know how they decide what items get on the app, but the app is always lacking. Anytime I go in store there’s sooo many items but the app has hardly any. It’s a huge bummer because Marshall’s isn’t that close to me and if the app was better “loaded” I’d be on there 24/7. ### 1/5 — Cancel account *2024-09-30, version 16.3* Cancel ### 1/5 — Nothing burger *2024-08-19, version 16.2* Signed up hoping to track purchases made in store and maybe earn rewards for coupons but they just want you to sign up for their credit card. Not useful ### 1/5 — So frustrating *2024-07-15, version 16.2* I got card for my birthday. And I was very thankful but this app made me so upset I wanted to rip the card up. It’s the slowest app I have ever used. I got a code for free shipping and it wouldn’t even let me use it. I had to make three different accounts. And I still haven’t bought anything. It’s so frustrating. At this point just go to the store. I have never hated an app more. This is ridiculous. ### 2/5 — It doesn’t seem like developer tested a simple purchase. *2024-07-03, version 16.2* Card is linked but doesn’t come up as payment option. Still had to manually key in card number exp date and security code. Can’t copy reward numbers to paste in at checkout and can’t toggle between screens without having to start over. The certificate numbers are way too long to memorize and I shouldn’t have to manually key in the numbers in the app with the account linked anyway. It’s also weird that I can scroll to the bottom of my cart page to get to checkout button but it’s also an overlay screen without scrolling- it’s redundant and neither way bypasses having to manually enter everything that’s already linked. Really defeats the purpose of linking the account. I even had to manually enter my address even though it’s already linked. ### 1/5 — Terrible *2024-04-23, version 16.1* I can not log in or reset password and make this app work correctly and they e lost my history. No help on line no help in phone - useless ### 1/5 — Back arrow disappears *2024-03-31, version 16.1* When browsing, the back arrow disappears frequently and you have to start over. Very frustrating. When will this be fixed? ### 1/5 — There was an attempt… *2024-01-24* One of the roughest looking apps I’ve seen in awhile… definitely doesn’t make the company look good. Search is clunky and selecting filters blocks off lower half of menu. Viewing area is dominated by unhelpful text and can only scroll past one small picture of an item at a time. Not enough filtering options, no brand or material options. Just like no quality testing… ## Most critical reviews (10 lowest-rated) ### 1/5 — Checking out *2026-07-08, version 17.1* Never works when trying to check out one ITEM. It literally says invalid or incorrect information for the billing / shipping. I got so frustrated I just left it alone. Now I have to worry about seeing if it actually charge my card the 3 times I tried…… ### 1/5 — Not working *2026-06-25, version 17.0* I was able to log in but it doesn’t now show my rewards and when I tried to link my card it says an email was sent but no email has come. Just like other reviews, this app is not functioning. ### 1/5 — Need to have a “0” star rating *2026-04-29, version 17.0* This is the worsts customer experience ever. For literally months I have had items stuck in my cart and unable to check out. There are so many reviews out there stating this exact issue. I cannot checkout or remove items from my cart FOR MONTHS. I update the app, I delete and reinstall the app and this problem persists. What is wrong w developers that cannot fix this?? You are losing sales and customers ### 1/5 — Terrible *2026-04-16, version 16.7* I can not log in or reset password and make this app work correctly and they e lost my history. No help on line no help in phone - useless ### 1/5 — don’t get this app *2026-03-01, version 16.7* Please either fix this app or throw it out and start over. Why does the app feel the need to sign me out EVERYTIME I GO IN IT!!! And why is it that I need to reset my password almost every time it signs me out!! I’m trying to pay my card off and it won’t allow me on the app even after I have changed my password and updated everything! Just don’t get the app or the card! It’s all stupid and makes me want to throw my phone. ### 1/5 — Can’t change store location!? *2026-02-12, version 16.6* I tried to change the store location so that I could look for a specific product at a specific location and the app just doesn’t help. Very disappointing! ### 1/5 — I Should Have Listened to The Reviews! Garbage App! *2025-11-28, version 16.6* I should have listened to the reviews although Marshall states that in order to use your e-gift card, you have to make an account with them through the website/ and or app despite me already signing up with them by e-mail at the their store. Tried to proceed anyway to unnecessarily make an account again with a password but it just takes you to an error page then an Access Denied one. Waze. Like recent reviews mentioned, Marshall customer service already suggests them their app and website doesn’t work and to just use their paper certificates. A.I. already mentions that you can use your e-gift card in your Apple Wallet so that’s what I’ll do. For an expensive price consuming company, they should at least prepare a better website and app! ### 1/5 — So many bugs *2025-10-06, version 16.6* It’s been 5 months since there’s been an app update- the app doesn’t let me sign in to see rewards. It’s been glitching for months. ### 1/5 — Storefronts Are Joke Too! *2025-10-02, version 16.6* I agree with the reviewer from Sept 2. There’s no help from support when you email them about anything. I have had to resort to leaving this negative review about their actual store because they don’t reply to customers emails. Every time I go into my local Marshalls the line for the checkout is 4 rows long! The entire front of the store is made for people waiting in line to pay. They have 14 working registers, but only 4 cashiers working. I just came from Marshall’s and I was the 30th person in line! It took 64 minutes of waiting in line before I reached a cashier. 100% Unacceptable. ### 1/5 — The stickers.. *2025-09-17, version 16.6* Every time I buy something from marshall’s and go home to use it I spend more time trying to take off the stickers attached to the item than I do in the store. Honestly makes me want to just return the item because why is the sticker separating into 6 different pieces and taking scissors and water to come off? About to start paying extra for them to remove it in store. ## Most praised reviews (10 highest-rated) ### 5/5 — Shopping *2025-09-28, version 16.6* Excelentes productos mejore en precio calidad y servicio atención excelente todo lo que buscas en una sola tienda amo no busque en otras tiendas toda la merecía es excelente ### 5/5 — Marshals *2025-06-10, version 16.4* I have been trying to update but it want let me. Please fix the problem so I can shop. Asap ### 5/5 — The best *2025-02-03, version 16.4* All my clothes are from here and the app makes it so easy to get through all the nonsense. I save so much money here. ### 5/5 — Hi *2024-02-11, version 15.0* It would be good if the application was also in Spanish ### 5/5 — Suggestion *2020-10-18, version 8.0* How about a way to earn rewards without the TJX rewards credit card like link other credit cards or debit cards visa MasterCard Amex discover or pay with cash to to earn rewards for shopping tj max, Marshall’s, Homegoods, Sierra trading post and home sense. Thank you ### 5/5 — So happy Marshall has a app *2019-10-10, version 1.0* I love this store , and can’t get to It everyday, now with the app I can shop sitting at home. ### 5/5 — N 1 FAN OF MARSHALLS & TJ MAXX STORES *2019-10-01, version 1.0* I LOVE BOTH STORES MARSHALLS & TJ MAXX THEY HAVE THE BEST PRICES EVER ON EVERYTHING FOR A FAMILY FOR KIDS FOR THEIR NEWBORN OR JUST FOR A GIFT OR FOR FRIENDS AND THEIR KIDS OR THEIR BABIES OR A FRIEND BIG BABY SHOWER OR SOMEONES BDAYS... IT HAS THE GREATEST AMAZING DEALS LOVE EVERYTHING FROM START TO FINISH IN ALL STORES LOVE IT WHEN THEY HAVE THE STORES BIG CLEAN AND ORGANIZE AND SPECIALLY THE EMPLOYESS BEING FRIENDLY HELPFUL POLITE TO GO ABOVE AND BEYOND TO HELP A CUSTOME NEEDS. LOVE ALL YOUR STORES ALL WHAT YOU SALE FOR A NEW HOME OWNER OR JUST BECAUSE YOU LOVE THAT 1 THING YOU CAN’T SAY NO AND PUT IT BACK ☺️!!!! FOR ALL THOSE CUSTOMERS LIKE ME LOVE TO ALWAYS REMODELING MY HOUSE MY HOME LOVE MAKING THINGS LOOK NICE CLEAN LOOK SMELLING GOOD OR DECORATING FOR EVERY DIFFERENT SEASON CHANGES I SUPER LOVE TO DECORATE. WHEN IT COMES FOR SHOES AND HANDBAGS AWESOME I HAVE A HUGE CLOSET JUST FOR THAT... AND ANOTHER CLOSET FOR ALL MY CLOTHES AND ACCESSORIES AND ONE FOR MY JACKETS AND TRAVEL LUGGAGE AND ALL ESSENTIAL THINGS TO MAKE TRAVELING FUN. I LOVE THIS TJ MAXX AND MARSHALLS STORES THE BIGGER THE STORE THE BETTER HOH CAN LOSE A WHOLE DAY SHOPPING IF YOU LOVE TO SHOP🥰 THE ONE THING I’M EXTREMELY SUPER SAD ABOUT LAYAWAY IS GONE💔😱💔 IS TAKING AWAY 💔😱💔 THAT WAS A GOOD WAY TO HELP CUSTOMERS MAKE SHOPPING EASIER TO HELP OUT TO BUY THINGS EASY I WISH IT COMES BACK. NOT EVERYONE HAS GOOD INCOME WITH THEIR JOBS AND THATS A WAY TO HELP EVERYONE TO BUY SPECIALLY FOR HOLIDAYS OR SCHOOL SHOPPING OR BIrthdays OR JUST BECAUSE YOU LOVE SOMETHING AND DONT HAVE ALL THE MONEY UPFRONT. I LOVE BUYING THINGS FOR MY HOUSE LOVE TO DECORATE LOVE TO SHOP FOR ANY REASON or SEASON FOR ME for MY FAMILY AND MY KIDS EVEN MY PETS. PLEASE CORPORATE STORES THINK ABOUT IT BRING LAYAWAY COME BACK TO ALL YOUR STORES TRY FIXING THE REASONS WHY YOU DECIDED TO TAKE IT AWAY MAKE A CHANGE FOR THE BETTER BECAUSE I LOVE THIS STORE.... YOU WILL IMPROVE YOUR N#’s. $$$ ☝️🏼go up😊IN SaLES Good Luck!!! ☺️ ### 5/5 — So Happy! *2019-09-26, version 1.0* My favorite store has its app. I was recently trying to find this app and was disappointed I couldn’t find one so while paying my bill using the T.J.Maxx app I noticed a link to other tjx store apps. Now I can shop all my favorite stores right from my phone. Thankyou! ### 5/5 — Great interface, easy to browse *2019-09-25, version 1.0* Love the new app, easy to discover things! ### 5/5 — Great Experience, Loved it!! *2019-09-24, version 1.0* It’s already a mature app, super cool and great navigation!!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*