# Marshmallow Insurance — Car insurance, on your side > Mobile app for managing car insurance, claims, and emergency assistance. (iPhone/iPad app by Marshmallow.) - Source: https://appshunter.io/ios/app/marshmallow-insurance/id1544485226 (this page in markdown: same URL + `.md`) - Developer: [Marshmallow](https://appshunter.io/developer/1544485228) - Category: Finance, Travel - Price: Free - Rating: 4.80/5 from 253 App Store ratings · 249 written reviews indexed - Age rating: 4+ - Requires: iOS 17.0 · 166 MB - Languages: American English - Released: 2021-05-13 - Data updated: 2026-08-27 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/marshmallow-insurance/id1544485226/reviews.md ## What is Marshmallow Insurance? Get instant access to your cover. Make changes in seconds, make a claim in minutes, and get help in an emergency - all from your phone! Cover that’s fast, fair and always on your side. Join over 50,000 other Marshmallowers OUR APP - Manage all your policies in a single account. Get instant access to your cover documents, make a change with just a few clicks, and make a claim in minutes - Get help in an accident. Think of us as your new in-case-of-emergency. Get panic-friendly how-to guides, plus instant call buttons for help in accidents, breakdowns, and for all kinds of car damage. - Understand your cover. Get your questions answered with our nifty help feature - Talk to us instantly on live chat. Get answers from a real human (our Customer Happiness team) in under 2 minutes WHY MARSHMALLOW - No hidden fees. You can make changes instantly with no hidden costs - Fair pricing always. Extra security checks and anti-fraud algorithms allow us to pass big savings on to you - 24/7 claims line. Make a claim at any time of day or night - Lightning speed customer support. We respond to all live chats in under 2 minutes WHAT MAKES US GREAT - Inclusive: We’re proud to support a diverse customer base, and we do our best to insure people often turned away elsewhere - Instant: Hello, app! Hello, live chat! Hello, super fast claims! - Reliable: We’re reinsured by the world’s most trusted names, so your protection is always safe STAY IN TOUCH - facebook.com/marshmallowinsurance - twitter.com/getmarshmallow - instagram.com/getmarshmallow - linkedin.com/company/marshmallowltd THE LEGAL BIT Marshmallow is authorised and regulated by the UK Financial Conduct Authority. Our FCA reference is 797672. You can check our details on register.fca.org.uk Our privacy policy can be found here: marshmallow.com/privacy-policy ## Key features - Manage policies in one account - Instant access to cover documents - Make changes in seconds - Submit claims in minutes - Emergency accident assistance - Live chat support - Understand your cover ## What do users think of Marshmallow Insurance? Overall sentiment: negative **Pros** - 🚀 Easy to use app - 🚀 Straightforward policy changes - 🚀 Hassle-free service - 🚀 Competitive pricing - 🚀 Convenient mobile app - 🚀 Seamless claims process **Cons** - 🐛 Unresponsive customer service - 🐛 Difficulty contacting support - 🐛 Unexpected policy cancellations - 🐛 Unreasonable charges and fees - 🐛 Lack of transparency in pricing - 🐛 Ineffective claims handling **Commonly reported bugs** - App login and verification issues - Inconsistent policy information and updates **Most requested features** - Improve customer support accessibility - Enhance communication and transparency - Provide more flexible policy management options - Streamline claims processing and resolution ## Recent user reviews (10 of 249) All indexed reviews: https://appshunter.io/ios/app/marshmallow-insurance/id1544485226/reviews.md ### 1/5 — Charges *2026-08-20, version 26.8.14* Had to pay £25 just to change the number plate ### 1/5 — Worst *2026-08-19, version 26.8.14* Worst company ever , if you don’t pay attention they will make a renewal 3 times more expensive without your aproval. They conduct an agresive bussiness model ! Pay attention ! ### 1/5 — Cancelled Policy with no reason *2026-08-19, version 26.8.14* They have said I have given wrong information but won’t tell me what information is wrong I put all correct information, hard to get through to customer service aswell. ### 1/5 — Too many permission *2026-08-14, version 26.8.7* App is asking for multiple permission such as background refresh, location always and motion tracking. Not sure why they need it. ### 5/5 — Great *2026-08-11, version 26.8.7* Amazing services ### 1/5 — bad service *2026-08-10, version 26.8.7* scammers just take the money without logic if you change your car or move to another place they will steal your balance from your account ### 1/5 — Location always needed *2026-08-10, version 26.8.7* This insurance wants to take your privacy by must opening the location. ### 1/5 — Terrible customer service *2026-08-03, version 26.7.31* Terrible customer service and extremely unclear communication. Getting straightforward answers feels unnecessarily difficult, and the way issues are handled leaves you feeling completely unsupported and frustrated. Definitely wouldn’t recommend based on my experience. ### 5/5 — very helpful easy to use *2026-08-02, version 26.7.24* this apps helped me alot about my car ### 5/5 — So easy to use it *2026-07-31, version 26.7.24* No need to unnecessary phone calls, you can do anything from app. Thank you guys ## Frequently asked questions about Marshmallow Insurance ### What can I do with the Marshmallow Insurance app? The app allows you to manage all your car insurance policies from a single account. You can get instant access to your cover documents, make changes to your policy in seconds, and submit claims in minutes. It also provides emergency assistance guides and direct call buttons for accidents and breakdowns. ### How do I make a claim through the app? You can make a claim in minutes directly through the app. The app provides panic-friendly how-to guides and instant call buttons to help you through the process, especially in accident situations. ### Is there a cost to use the Marshmallow Insurance app? Based on the provided information, the app is free to use. There are no hidden fees for making changes to your policy, and the app itself does not appear to have any associated costs for download or usage. ### What kind of customer support is available? The app offers instant live chat support with a real human from their Customer Happiness team, with responses typically under 2 minutes. There is also a 24/7 claims line available at any time of day or night. ### Who is this app designed for? This app is designed for drivers who want a fast, fair, and convenient way to manage their car insurance. It's particularly useful for those who prefer to handle policy changes, claims, and emergency assistance directly from their smartphone. ## Version history (last 5 releases) ### 26.8.21 — 2026-08-24 Fancy seeing you here! While you've been out and about, we've been making the app even smoother than your experience on the road. No potholes here (we hope)! Catch you next time. Fun fact: The marsh mallow is also a flowering herb! You’ll find it in Europe, Western Asia and North Africa. ### 26.8.14 — 2026-08-17 Another week, another update! It’s the little things that matter. We’ve spent the last couple of weeks smoothing out the edges to make our app even easier to use than before. Catch you next time. Fun fact: August 30th is National Toasted Marshmallow Day. ### 26.8.7 — 2026-08-10 Hello, Marshmallowers! No huge news this week. We’ve been trucking away fixing bugs, making things pretty and improving bits here and there. Catch you next time. ### 26.7.31 — 2026-08-03 Thanks for stopping by! Nothing major to report this week. We've been giving the app its regular service – pumping up the tyres, changing the oil, and giving it a bit of a polish. Tune in next week for more updates. Fun fact: The marshmallow candy originated in ancient Egypt. It started out as a honey candy flavoured and thickened with Marsh-Mallow plant sap. Delicious… ### 26.7.24 — 2026-07-27 Hello, Marshmallowers! While you've been out and about, we've been making the app even smoother than your experience on the road. No potholes here (we hope)! 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User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*