# Martin’s — user reviews

> 66 indexed App Store user reviews of Martin’s by Martin's Super Markets, rated 1.50/5 from 19 ratings.

- Source: https://appshunter.io/ios/app/martins/id1134016350/reviews
- App overview in markdown: https://appshunter.io/ios/app/martins/id1134016350.md
- Rating breakdown: 5★ 2 · 4★ 0 · 3★ 0 · 2★ 2 · 1★ 15

## Newest reviews (16 of 66)

### 2/5 — Constant re-log in!

*2025-07-24, version 20250625*

I have been really unhappy with the version update where we lost scanning capability, but this latest update might be the worst. Every time I open the app, I have to login, again. And it is not communicating with my login that is saved on my phone, so I have to enter my email address manually every time. this happens even when I open the app on the same day, incredibly annoying—please fix this. And it would be great if you brought back SKU code scanning. Thanks

### 2/5 — Nothing about rewards works

*2025-04-09, version 20250320*

I tried to add my rewards card to my wallet, this doesn’t work, nothing happens. I and a cashier tried to type in my rewards card number but it wouldn’t let me enter the whole thing or said invalid. My phone number doesn’t work as alt id either. The code will not scan at the self checkout. Only a certain older type of scanner worked to scan the code. This app is a scam, just go to the service desk and ask for a new card.

### 2/5 — Ordering

*2024-12-22, version 20240124*

I am tired of having to click on what I order then close out the app to see if it went through. I keep getting errors that I cannot update order. Checking out can also be a pain when I put my information in and setting up time to pickup.

### 1/5 — Not Efficient

*2024-02-10, version 20240124*

The latest update has made the app so hard to use, and the search function now pulls less relevant products even more than it already did. 

Very slow and not intuitive whatsoever.

### 2/5 — App needs serious work

*2024-02-05*

I don’t use groceries to go - I use the app so I can take advantage of the coupons. For that, this app is not efficient. It takes several clicks to even get to the click and save coupons. Then takes several seconds for the app to load. It’s not easy to locate the items to click the coupon. Then it often doesn’t apply at check out.  Really REALLY dislike that I have to take this extra step for savings when I already have the advantage card.

### 1/5 — Where do I start

*2024-02-03, version 20240124*

So slow scrolling for coupons. Took forever to change to my favorite store location. I do not use E-Wallet; it’s useless for someone who doesn’t have credit cards. I envision a real mess at checkout on grocery day. New isn’t always better. So dissatisfied.

### 1/5 — New app is awful

*2024-01-28*

The app update is just as slow as the old version. Digital Coupons are more complicated and takes more taps to get to. After clicking a coupon a new screen opens. When I shop the Plymouth store I barely have enough cell reception to run the app. Now I have to wait for more screens to load in order to click it in store. Disappointed to say the least.

### 1/5 — No longer works

*2023-08-06, version 20230404*

A few days ago the app and online site stopped working.

### 2/5 — Really needs work. Behind other retail apps.

*2023-07-07*

This app could some big improvements. My three biggest gripes are: 

1.) showing up-to-date inventory at the store. EVERY SINGLE TIME I get a call about the store not having an item and I have to reselect. This is quite literally the only retail app that I use that seems unable to properly show what is sold in the store or list how much inventory they have left.
2.) not being able to look at past orders and reorder items. Again, this is the only retail app that I use that is unable to do this.
3.) If you submit an order to on Saturday to be picked up on Sunday, they will not honor any of the prices. My god, just honor the prices or don’t allow the option to submit an order for the next day.

### 1/5 — Slow

*2023-04-27*

This app is pretty unappealing to not only look at, but navigate as well.

What puts me off every time I even think about using this app, is how slow it is. 
I prefer as quick as possible when shopping in store, but then I see that I could get an even lower price on an item by clipping a coupon in the app…
but I usually avoid doing so because that would require me to open this app, then wait around just to clip one coupon. 

My app is up to date, and still the load times are incredibly slow. It takes more than 5 seconds to load all of my items I may have coupons clipped for. So now it’s like I have to plan ahead every time I think about visiting martins. An increase on speed would feel so much better.

### 1/5 — cant log in!

*2023-01-23, version 20220720*

for the life of me, this app will not let me log in. i’ve changed my password and everything, it will just continue to tell me failed login attempt. tried to create new account, but can’t because email is already linked to an account. I never had this problem with the old Martin’s app.

### 1/5 — App Doesn’t Work!

*2022-12-23, version 20220720*

I downloaded this app because i was told by the store that it was what i needed to be able to use coupons. I sign in, try to clip a coupon, then am asked to sign in. When i do, i then get invalid login error. Over and over!

### 1/5 — Worst

*2022-12-09, version 20220720*

Worst app ever!

### 2/5 — So many issues

*2022-10-26*

I have been using this app for YEARS. These past couple months there have been so many issues. 1) I cannot use any saved payment, my cards are declined as invalid. However, I can put in those exact same cards again manually and they go through. 2) If my order does go through, I can’t tell. I get an error that the CVV is incorrect. Or I can an error that I must enter all required fields. 3) If my order does go through, my cart doesn’t clear. I only know my order has gone through because an email is send from Freshop that the order was placed. I have, for so many years, used the one click check out and it was a breeze. 4) It randomly changed my store location to a location out of town that I have never used. Checking out with this app has been frustrating for months. I have started ordering from another grocery store to avoid this app, although I have paid for the annual membership! I work full time, 3 kids in three different schools, all in extracurricular activities. As a single mother I rely on pickup services. I love Martins. Please fix!

### 1/5 — App Login Is NOT Working!!

*2022-10-23, version 20220720*

App Login Is NOT Working!!  Please fix it.  This has been an issue for awhile now.  It gets very frustrating to have to reconfigure everything when you open back up the app. Thank you!

### 1/5 — Won’t let me log in

*2022-10-07, version 20220720*

I have changed my password said it was done but still won’t let me log in says invalid.  Tried even setting up  again and it says email in use.  So I’m cannot use this app at all. Very disappointed.  Was fine before.

## Most critical reviews (10 lowest-rated)

### 1/5 — Never Opens

*2026-06-29*

Every time I tap for coupons it never loads. Can never use or save any coupons. In store won’t reference my
phone number despite it being on my profile so every time I have to scan my old rewards card manually. Why have an app?  It doesn’t work.

### 1/5 — App doesn’t work

*2026-02-01*

The app won’t recognize my password and when I try to reset the password I never receive the email with instructions. I can’t navigate at all because I have to be signed in.

### 1/5 — Nope

*2025-12-09*

Nope

### 1/5 — Frustrated Customer

*2025-05-29*

Beyond frustrated. I’ve been trying to sign up through the app as there are only special discounts that you can get through that avenue. I’ve tried every way to sign up and I keep getting an error message. So basically I can’t get the good sales because the app is unable to allow me to create an account. This is why I stopped shopping at Martins. PS: I had to give it one star to submit this review - if I could have I would’ve kept it at zero.

### 1/5 — It gets worse

*2025-05-25*

I’ve been using this app for years and somehow every time they update it they manage to make it worse.

### 1/5 — Review

*2025-04-24*

Don’t enjoy how you can’t use coupons at all martins stores. Can’t find out how to properly use the app while at the store

### 1/5 — EXTREMELY SLOW!

*2025-02-02, version 20240124*

I have been wanting to do a groceries to go order but the app loads extremely slow. I don’t have the patience for it sadly. Faster to click n save and shop myself.

### 1/5 — Digital coupons don't work

*2024-10-28*

I made the mistake off installing the new version of the app several months ago. The digital coupons has never worked and that's the main reason I use it. When I mentioned the problem at a store they suggested using the in store kiosk. Not an acceptable solution. And you make it worse the same problem occurs when using a web browser.

### 1/5 — The new app is terrible

*2024-08-06, version 20240124*

The way it was before this update was so much nicer and the layout was so much easier to work with. Having to scroll all the way to the top to see the search bar not being able to easily browse through. 
Just go back to the way it was before please.

### 1/5 — New App

*2024-03-09, version 20240124*

Glitchy, not user friendly, lacking many available products

## Most praised reviews (10 highest-rated)

### 5/5 — On line shopping

*2023-05-20*

It is fast and easy to shop at Martin’s on line. 
Easy to find items you need. 
Having my groceries delivered is a plus. 
My orders are always fulfilled.

### 5/5 — Lovely associates

*2023-05-03*

I have been using pick up services for nearly 2 years. The associates that fill my orders are always pleasant and always spot on!! If product is not in, they will call and ask if I want a substitute.
When I visit inside the selections of food is great. The staff there are also always pleasant. 
 I switched to Martins and I am glad I did! 

Vicki H

### 5/5 — Matins  gtg.

*2023-02-02, version 20230125*

I have had great experience with martins GTG. The only thing at this time that I could see to improve is home delivery for seniors. It would mean so much to all of us! Thank you Connie Miller

### 5/5 — Payment

*2022-11-12, version 20220720*

Would you consider adding Apple Pay or PayPal? Thanks

### 5/5 — Continues to get better

*2022-09-26, version 20220720*

The app is very easy to use and they continue to make it better.

### 5/5 — Super convenient

*2022-08-10*

There are days when going to the grocery is quick, easy, and fun…and then there are days when it’s, well impossible! So being able to order my groceries and get them delivered to my house is incredible! I’ve always had a great experience using the app, very user friendly!

### 5/5 — Martin’s groceries to go

*2022-03-25, version 20220316*

Great service thank you

### 5/5 — Great Service!

*2022-03-22*

Thank you for offering groceries to go. I started using the service when my mom moved in with us from the nursing home and I had no time nor could I leave her to go shopping.  She is no longer with us, but I have had a knee replacement and not able to sh for groceries.  I greatly appreciate this service!  A special shout out to Plymouth store-you are the greatest!

### 5/5 — Favorite Store

*2020-12-28, version 20201008*

This is my favorite way to shop with groceries!

### 5/5 — Convenient!

*2020-12-01, version 20201008*

I have used the Martin’s app several times since the pandemic. I don’t have to go inside the store to shop. This is great for me since I am in the high risk group.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-09.*