# Mary Kay® App — user reviews > 127 indexed App Store user reviews of Mary Kay® App by Mary Kay Inc., rated 4.90/5 from 25,362 ratings. - Source: https://appshunter.io/ios/app/mary-kay-app/id1585001346/reviews - App overview in markdown: https://appshunter.io/ios/app/mary-kay-app/id1585001346.md - Rating breakdown: 5★ 23,649 · 4★ 1,142 · 3★ 292 · 2★ 76 · 1★ 171 ## What do users think of Mary Kay® App? Overall sentiment: positive **Pros** - 👍 Knowledgeable and patient consultants - 👍 Quality products and research - 👍 Convenient online ordering - 👍 Customizable beauty profile and order of application - 👍 Loyalty and satisfaction with the brand **Cons** - 🐛 Ordering issues and order fulfillment problems - 🐛 Difficult to switch consultants or manage account - 🐛 Non-user-friendly app and website - 🐛 Inconsistent experiences across different consultants **Commonly reported bugs** - App crashes and freezes on launch - Buttons and links not working as expected - Inconsistent account and order information **Most requested features** - Ability to easily reorder previous orders - Integration of user reviews and product information - Improved app stability and responsiveness - Better account management and consultant switching ## Newest reviews (19 of 127) ### 3/5 — App review *2025-07-19, version 1.34.0* Tried about 10 times to order. took about 4 hours to get order to go through. Very frustrating. Love your products. ### 2/5 — Bad app *2025-06-13, version 1.33.0* App is difficult to navigate ### 2/5 — Hard to negotiate app *2025-05-29, version 1.33.0* Unable to select orders. Hard to use app ### 5/5 — Luscious Lips *2025-04-27, version 1.32.0* I love my Mary Kay app, especially when I can go in anytime and order my lip gloss, lipstick, lip liner because I love to smile a lot and I hope my smile help you back at me, it’s a Win, Win!!! ### 5/5 — The app *2025-04-23, version 1.32.0* Very easy to use. ### 5/5 — 😍 MK *2025-04-12* I love Mary Kay I’m an underground miner so I’m pretty rough on my face and skin in general but even though there’s only a few things in the men’s line I tend to splurge and spoil myself. The clear proof set with the mask is 1 of 2 things that’s ever worked for my face I’ve tried them all. By the way, my consultant is awesome!!!! The best always been on it and get my products to me quick! ### 5/5 — Happy Customer! *2025-04-12, version 1.32.0* Fantastic customer service always! Nicole is always professional and willing to assist you with any questions or concerns regarding your products! She’s always helpful! ### 2/5 — Password *2025-03-25, version 1.30.0* Hard to setup password ### 5/5 — Hire me *2025-03-23, version 1.30.0* I love Mary Kay ### 5/5 — Phenomenal products *2025-03-22, version 1.30.0* Totally satisfied with ALL the options I have using Mary Kay. ### 5/5 — Customer service *2025-03-20, version 1.30.0* My MK lady is awesome! ### 5/5 — Love the products 💖💖💖 *2025-03-16, version 1.30.0* Mary Kay products are my favorites!! Best quality and service 🌟🌟🌟🌟🌟👍🏻 ### 5/5 — Excellent website *2025-03-14, version 1.30.0* Website is easy to use! Enjoyed having past items listed for reordering. ### 5/5 — App made easy *2025-03-14, version 1.30.0* Theresa sent me some samples… I hadn’t used MaryKay in years… I loved what I tried. After she sent me the link to the app. the whole experience ordering became super easy! The Mary Kay app is a stress free way to shop for great beauty products. Can’t wait to get my products. 😊 ### 5/5 — Beautiful in every *2025-03-09, version 1.30.0* Products that make you feel beautiful head toe ❤️ ### 5/5 — Mary Kay Just Made MakeUp Easier! *2025-02-08* Mary Kay just made makeup shopping easier with their app. Many of us remember the jumpy difficulty using the URL version on our phones. The functionality of this app is clean, simple, and easy. Despite not having a “back & home” button on each page (typical techies creating apps instead of trialing them on end users first) is the sole complaint. Easy fix on an update. Each category is laid out with better descriptions and checkout is a breeze. Love this MK app! ### 2/5 — Not a great app *2025-01-31, version 1.28.0* I love having a MK app for ease of ordering but the app itself leaves room for improvement. The search function in particular. ### 5/5 — ❤️MK *2025-01-27, version 1.28.0* Ashley is so wonderful to order MK from her!! Can’t wait to try the new Mascara!! ### 5/5 — Devyn is Mary Kay! *2025-01-17, version 1.28.0* Always a pleasure to shop for my favorite beauty care products with Devyn. The app makes shopping simple, efficiency and painless. My products are received, where I need them (we travel lots), and when I need them. THANK YOU MARY KAY. THANK YOU DEVYN!🙏❤️ ## Most critical reviews (10 lowest-rated) ### 1/5 — Beauty consultant *2025-03-09, version 1.30.0* I don’t like the format for consultants. I have trouble finding the order forms for beauty consultants every time. I liked the old form. ### 1/5 — Payment too annoying *2024-12-06, version 1.28.0* Of the few times I’ve ordered, only once did the payment go smoothly. Good products, but too pricey to justify the hassle for payment. Not worth it! ### 1/5 — Payment options *2024-11-23, version 1.28.0* I was unable to enter my payment information. The only option I was given… was to contact my consultant. I was unable to enter my payment information ### 1/5 — My order *2024-09-13, version 1.25.0* I’m very upset it’s been almost a month that I placed my order and still have not received it ### 1/5 — transactions *2024-08-26, version 1.25.0* as much as I have ordered of Mary Kay this app to to order online sucks… only one time has it gone smoothly? I spent way too much time with this application trying to make my transaction final…. ### 1/5 — This is the worst app ever *2024-06-21* This app is not user friendly nor is their website. I’ve had an account with Mary Kay for YEARS using the same email address. My consultant recently retired. I needed to order more product. When I tried to sign in via web browser and app, I was told there is no account associated with my email which is completely false. Then I was told my password was incorrect. Then I was finally able to reset my password and when I tried to change it in the app I received an error message not allowing me to change it from the temporary one I was sent. My address wasn’t saved in my account which was very odd, nor was my card information. Talk about mission impossible to place a freaking order and give you revenue. Fix this awful app experience and or just let me order products directly from MK without all of this hassle. ### 1/5 — Doesn’t work *2024-05-29, version 1.24.0* Glitchy. Tried several times to place an order. Froze. ### 1/5 — Difficult to use *2024-04-30* I had to manually type in my card information. I tried to order directly through the website and after creating an account some rando was assigned as my consultant. I could not update it, even though a I have been working with a specific consultant already. When I got the app I could not use the other account because it was associated with a different consultant. The whole process took way too long and needs to be updated if you want to attract a younger audience. ### 1/5 — Completely useless *2022-08-07, version 1.1.0* The app cannot be used to order stuff. You send 30 minutes picking out stuff and it redirects you to the website where you have to do it all again ### 1/5 — Nothing there *2022-01-28, version 1.0.6* No shopping My previous orders are blank My wish list is gone Asked for help twice Nothing. ## Most praised reviews (10 highest-rated) ### 5/5 — My first Mary Kay order *2025-08-11, version 1.35.0* I’m just so grateful to have something that makes me feel really good. I really appreciate Rebecca for working through some of the logistics with me and recommending products that I already really like ### 5/5 — The BEST beauty consultant! *2025-06-18, version 1.33.0* Tanya Beach is wonderful! ### 5/5 — Ngaines *2025-06-12, version 1.33.0* I have always appreciated the professionalism of my MK Consultant, Della Merritt, and her personal attention to what works for me! The products are of an excellent quality and I have been very pleased w/the results! ### 5/5 — Ease of ordering *2025-06-09, version 1.33.0* The website is very easy to manage. ### 5/5 — 🌟Love Mary Kay Cosmetics 🌟 *2025-06-09, version 1.33.0* 🌟DREAM BIG BEAUTIFUL!!! Team is on the rise. The sky is the limit!!!🌟 ### 5/5 — Mary Kay is 1 *2025-06-04, version 1.33.0* I am hooked on Mary Kays soft hands! I always have dry cracked hands but not anymore Thank you Mary Kay for sharing the best products at an affordable price! ### 5/5 — Seamless Process *2025-05-31, version 1.33.0* I love Mary Kay products. So glad they have so many different options for men. ### 5/5 — Kalani Voner *2025-05-24, version 1.33.0* She walked me through everything cause I wasn’t very familiar with ordering online. I appreciate her patience ### 5/5 — BEST EVER. *2025-05-20, version 1.33.0* Lisa Gibbs is the BEST! Thank you for being you!!!! ### 5/5 — Love MK *2025-05-07, version 1.32.0* Love Mary Kay products! Using them for a couple of years! My skin feels great & looks great with the products. The app is simple to use. Easy to find what you need! Also, I love that I can look at my history & know what I need to order! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*