# Mary Kay® Skin Analyzer — user reviews > 94 indexed App Store user reviews of Mary Kay® Skin Analyzer by Mary Kay Inc., rated 4.76/5 from 6,223 ratings. - Source: https://appshunter.io/ios/app/mary-kay-skin-analyzer/id1417941279/reviews - App overview in markdown: https://appshunter.io/ios/app/mary-kay-skin-analyzer/id1417941279.md - Rating breakdown: 5★ 5,505 · 4★ 331 · 3★ 126 · 2★ 76 · 1★ 177 ## What do users think of Mary Kay® Skin Analyzer? Overall sentiment: neutral **Pros** - 👍 Excellent skin analysis - 🤖 Virtual assistant for skincare - 💡 Ability to track progress - 🔍 Detailed skin condition reporting **Cons** - 🐛 Difficulty taking photos - 🤷‍♀️ Inconsistent results - ⏱️ Slow photo capture process - 🤖 Inaccurate skin type detection **Commonly reported bugs** - App crashes or fails to take photos - Incompatibility with certain devices/cameras - Incorrect skin condition detection **Most requested features** - Allow photo upload instead of auto-capture - Provide full skin analysis report, not just product recommendations - Add option for male users - Save analysis history for consultants ## Newest reviews (13 of 94) ### 3/5 — Disappointed *2025-02-20, version 3.5* Every time my the camera snaps my face it tells me there was an error and to take a photo again. All instructions have been followed and it says the same thing no matter how many times I retake the photo. ### 2/5 — Buggy *2024-07-07, version 3.5* I’m a consultant and I continue to have problems getting the app to work. It doesn’t seem to save the data when I use it and has so much trouble taking the photos. ### 5/5 — Skin Analysis *2024-02-27, version 3.5* Muy bueno. Excelente ### 5/5 — Virtual Assistant *2023-12-14, version 3.5* It is like having your Beauty Consultant in your pocket, easy access to the app and it’s benefits. ### 5/5 — Best app for skin care analysis out there!!! *2023-08-31, version 3.5* It took me time at the beginning to learn how to use it. Even though I follow all the structures, I could not make it work. So I called customer service and a really nice lady explained to me that I have to have my eyes look direct to him the lens camera in order to work. So I follow her instructions and now it works perfectly. Just make sure you’re looking direct to the camera lens, and not looking down or sideways👀😁 ### 5/5 — Mary Kay skin app *2023-06-13, version 3.5* Works well. Sometimes hard to get picture of face. ### 5/5 — Before and after *2023-06-07, version 3.5* I’m a science teacher and love this app! I can take as many shots as I want to compare what happens after using different products. ### 5/5 — Súper herramienta *2023-02-23, version 3.5* Esta aplicación te simplifica la vida. Le da al cliente justo lo que necesitas. La amo. ### 5/5 — Love This App!!!! *2023-01-22, version 3.5* This App is A Game Changer!!!! It does individual prescriptions for My Clients! Everyone that I Facial does one! It gives on the spot recommendations!! I’m in Love! It also makes it Easier for my clients to shop on the spot! How convenient! ### 3/5 — Difficult to use *2022-12-09, version 3.5* I have on numerous occasions had difficulty with proper alignment, lighting to take a clients photo. It makes me feel unprofessional and frustrates the client as well I have an iphone 12 pro with great lighting, so I am unsure of the issue. ### 4/5 — SkinAnalyzer *2022-10-23, version 3.5* Innovative approach for consumers to be able to see themselves, their imperfections and come up with a professional plan to improve their skin. ### 4/5 — How & Why *2022-09-15, version 3.5* I absolutely love this! I love that it explains the how and why if aging signs. Can we get the results to share to our consultant, not just the recommended products? ### 5/5 — Love this app!!! *2022-08-29, version 3.5* Amazing tool for virtual skin care and in person! Allows for a better understanding of skin issues and gives awesome recommendations! ## Most critical reviews (10 lowest-rated) ### 1/5 — Bug glitches *2025-05-18, version 3.5* App used to work well. Now the camera is constantly glitching and can’t get an accurate reading of the skin. Errors pop up ### 1/5 — Takes to long *2024-11-10, version 3.5* It takes a long time for the picture to take even when your face is in the right position. ### 1/5 — Nul *2024-05-07, version 3.5* Une application AI qui me demande mon type de peau alors qu’il censé analyser ma peau ! Vraiment du n’importe quoi ! ### 1/5 — Unsuccessful *2023-08-04, version 3.5* Couldn’t get past first steps after face alignment keep saying whoops x12 tries ### 1/5 — Difficulty *2023-01-24, version 3.5* I have tried to use it but can’t get it to take photo ### 1/5 — Waste of time and storage space *2022-09-24, version 3.5* The app didn’t work. Wouldn’t let me take a photo. ### 1/5 — Does Not Work *2022-09-15, version 3.5* I used it exactly as instructed, face perfectly within oval, eyes on horizontal line, selfie mode. I held it there until my arm grew tired. Nothing. I have an iPhone 11 Pro Max. I do not understand the positive reviews. ### 1/5 — Analyzer *2022-04-05, version 3.2* Took picture but when I sent it it was blackened out. No photo ### 1/5 — Take to long to take pic *2022-01-31, version 3.1* It is difficult at times. ### 1/5 — Continuing problem *2021-12-15, version 3.0* The app will not open. It flashes closed. ## Most praised reviews (10 highest-rated) ### 5/5 — Game Changer *2026-06-23, version 3.8* This is a Must have! ### 5/5 — Great Analyzer *2026-05-30, version 3.8* I love the fact that it helps me take care of my skin. It also allows me to see what products can help improve my skin. ### 5/5 — Piece of cake. *2026-03-03, version 3.8* It’s been a while since I’ve done this. Loved my results. Looks like I can go back to a Timewise set rather than Timewise Repair. Yay! ### 5/5 — Love it! *2026-02-11, version 3.8* Love it! But needs to work on the alignment for the eyes. And better analysis of the eye area. ### 5/5 — Amazing!! *2025-12-15, version 3.8* Love it!!! ### 5/5 — Skin analyzer *2025-11-01, version 3.8* Works perfectly to determine what your skin needs. Works great and the products are excellent. ### 5/5 — Update *2025-06-28, version 3.7* I left a two star review earlier because I couldn't get the camera and skin analysis to work. The reason why it didn't work was because I needed to update the app. Once I did that, it worked perfectly! I'm pleased and planning on sharing it with my family and friends. ### 5/5 — Director *2025-06-13, version 3.5* Great app. ! ### 5/5 — Espectacular *2025-02-19, version 3.5* Es muy buena la aplicación porque te da exactamente el tratamiento que necesitas ### 5/5 — Delia Ramirez *2024-12-13, version 3.5* I love this app!!! Takes you deep in your skin and details damages not often seen by the naked eye and best of all tells you what to use to eliminate the problem! It also can be used as a method of measuring as a before and after instrument to see progress! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*