# MAS Trips — user reviews > 37 indexed App Store user reviews of MAS Trips by Medical Answering Services, LLC, rated 1.71/5 from 38 ratings. - Source: https://appshunter.io/ios/app/mas-trips/id1567083610/reviews - App overview in markdown: https://appshunter.io/ios/app/mas-trips/id1567083610.md - Rating breakdown: 5★ 3 · 4★ 0 · 3★ 1 · 2★ 4 · 1★ 18 ## Newest reviews (16 of 37) ### 1/5 — It doesn’t work at all *2025-11-06, version 3.0.1* Can’t login at all ### 1/5 — Help *2025-11-04, version 3.0.1* It won’t let me sign in. Can you help? ### 1/5 — Trips *2025-09-08, version 3.0.1* It does not work when I log in ### 1/5 — Broken *2025-08-13, version 3.0.1* The app would have been good, especially for me being disabled and in a wheelchair that uses this all the time but for me, I can’t even get past the two factor authentication for some reason the submit button doesn’t work ### 1/5 — Not working *2025-08-13, version 3.0.1* The app doesn’t even let you in! Every time I reach the code to authenticate myself it never leaves that screen after I hit submit!! I wish this could be used by us social workers to help our clients, it would be super helpful! ### 1/5 — Not working *2025-04-05, version 3.0.1* App is not working most of the time ### 1/5 — Doesn’t work *2025-03-19, version 3.0.1* I downloaded this app and set up a new account online because this app doesn’t open. To set up trips go to their website and book the ride there this was a waste of time and storage. ### 1/5 — Doesn’t work *2025-02-19, version 3.0.1* I can’t login using the app but can login using website. When I use app, after getting authorization code, the submit button doesn’t respond! I have tried multiple times, the results are very consistent, the submit button doesn’t work. Great Job! ### 1/5 — Horrible *2025-01-25, version 3.0.1* This app won’t allow you to clock rides, won’t let you log in even if you reset password or uninstall reinstall app ### 1/5 — Login issues *2025-01-25, version 3.0.1* I tried to login. It sends code to my phone. Won’t let me submit the code. Stuck! Please fix! ### 1/5 — Log in *2024-12-24, version 3.0.1* Will not let me log in. After I put my log in info it sends a code to my phone and then it will not load when you enter code. Help would be great. ### 1/5 — It won’t let me login *2024-12-14, version 3.0.0* I’ve tried several times trying to login. It gives me a code to put in. I put it in. It doesn’t do anything I said let me update the app. I go update the app. The only thing that is asking me is if I wanna show my location all the time or when using the app I choose always allow I go and check to send it to reset my password and it’s telling me that my email address is invalid. There is nowhere on the app that for you to change it or not. ### 1/5 — Unauthorized user not allowed *2024-10-08, version 2.0.8* Keep receiving Unauthorized user not allowed ### 1/5 — Horrible *2024-09-24* This app is crappy and you don’t get paid from provider if your app doesn’t work properly when you’re performing rides for the enrollee. You cannot call enrollee from app like the feature shows ### 1/5 — So glitchy *2024-09-17, version 2.0.8* It’s a very glitchy app won’t take my verification code even when it is correct it says invalid ver annoying ### 1/5 — Doesn’t work *2024-09-04, version 2.0.8* I can’t even log in keep’s saying unauthorized or it will say wrong credentials or it just freezes ## Most critical reviews (10 lowest-rated) ### 1/5 — Doesn’t work *2026-08-18, version 3.1.0* I have tried MULTIPLE TIMES to reserve a trip on this app for almost a yr n can’t log in no matter what i do. I follow instructions but it doesn’t allow me to log in, therefore i haven’t been able to use it!!! I reserve trips by calling and waiting until i get an agent on the phone. This app is flawed!!! It’s terrible! ### 1/5 — Doesn’t work *2026-08-01, version 3.1.0* Can’t get past the authentication. Please fix. ### 1/5 — Crashing sign in *2026-07-28, version 3.1.0* Garbage app don’t recommend ### 1/5 — Mas trips *2026-05-21, version 3.1.0* Don’t work ### 1/5 — Horrible *2026-04-06, version 3.0.3* No funciona el app que horror ### 1/5 — Authentication does not work *2026-03-25, version 3.0.3* I've been trying to sign into this app for days . As soon I I put authentication code in sent to text it just keeps saying to enter it . Why is this happening ? ### 1/5 — This isn’t going past authentication *2026-02-07, version 3.0.3* I can’t get it past authentication and that is a real problem you need to address. I can’t even schedule an appointment for anyone it is a nightmare. You must call in and that’s why someone has an app , so some phone calls can be delegated to only the really important calls a business may receive. But if your app doesn’t work, chaos ensues all over the business which is what’s happening. Bridget Sage ### 1/5 — 2FA is broken *2026-01-13, version 3.0.3* Why have an app you can’t even log into? Every time I enter a two-factor authentication code and click “submit,” the text field clears itself. I tried deleting and reinstalling the app, and anything else I could think of. There’s no way to get past the 2FA page. ### 1/5 — Bad app needs work *2026-01-07, version 3.0.3* Honest review about this app when I get to The sending a code. I put the code in and it tells me that the code has expired to try to login again no matter how many times I do this on the app. It still does not log me in I updated my password when I went to the website version the website version logged me in, but when I go to the app with a new password, I put in the code and I get nothing still no expired code or nothing just blank, but still does not sign me in and leaves me where the code would have to be. ### 1/5 — Can I login? *2025-12-28, version 3.0.2* When I get to the two factor authentication on this app, it keeps freezing. It does not go any further. ## Most praised reviews (6 highest-rated) ### 3/5 — Looks great but can’t login *2024-11-10, version 2.0.8* This app looks great but can you please make it possible for Enrollees to use? It won’t let me login. 🤷‍♀️ ### 3/5 — Log in *2023-03-05, version 1.1.0* Needs a update of mappings it flashes then closes the entire app ### 2/5 — Problems *2026-01-14, version 3.0.3* Logged in today but unable to receive the code so I can go to work. Not very happy ### 2/5 — Sign on *2025-07-04, version 3.0.1* I have a browser account, but this download won’t let me sign in. Doesn’t go past the code sent.Absolutely horrible ### 2/5 — Needs work *2025-04-24, version 3.0.1* I cannot get pass the submit my Authentication number. The submit button isn’t submitting for meee😒 ### 2/5 — Aren’t you forgetting something? *2024-04-10, version 2.0.8* This app still has many floss, but it’s slowly getting better and becoming more useful to drive with. But the more the app improves, the more obvious it is that patients also need an app too. Many patients can only get on the Internet using their phones, so they have a hard time keeping up with the MAS for their appointments. Even those with computers would benefit from a mobile app. Yet even after all this time, they can only use the website or call MAS and us when they’re too sick and need to cancel their appointments. They shouldn’t have to get on the computer or spend time making phone calls, when an app could easily make the cancellation process simple and quick so they can get back to recuperating. A lot of times we don’t even find out that their appointments have been canceled until we drive to pick them up. This is a waste of time and unnecessary waste of gas that also hurts the environment. Instead of continuing to add and change things that don’t fix the problems all the other reviewers have pointed out, put that effort into making a patient app so we can collaborate with them instead of bearing the brunt of their frustrations. doing it might even make more financial sense for MAS in the long run. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*