# MASA Global — user reviews > 29 indexed App Store user reviews of MASA Global by masa global, rated 2.00/5 from 25 ratings. - Source: https://appshunter.io/ios/app/masa-global/id1494256000/reviews - App overview in markdown: https://appshunter.io/ios/app/masa-global/id1494256000.md - Rating breakdown: 5★ 5 · 4★ 0 · 3★ 1 · 2★ 2 · 1★ 17 ## Newest reviews (18 of 29) ### 1/5 — Birthday *2026-03-12, version 2.1.0* I tried, do you realize how long it takes for a senior to put in their birthday month by month. Nearly impossible ### 1/5 — Unfriendly. *2026-03-10, version 2.1.0* After filling out all of the information needed and the password, you are required to get a confirmation code by email. When you open the email app to get the code and go back to enter the authorization code, all the information is gone. That means you have to fill it out again, get another authorization code, and start the vicious cycle. Poor developed app. ### 1/5 — App issues *2026-02-11, version 2.1.0* Apparently, there’s a different sign in between the Internet and the app, which is fine. The issue is when you go to the app and you put your email in to create a new account. It asked you for your date of birth and your last name which is fine but that says it’s gonna send a code to your email address.. when you go to your email address and get the code and go back to the app to enter the code. The place to put the code has gone. Start all over again and it wants to send you another code. Then when you try and use the user ID. And password yeah message a user is not confirmed and us are already exist. I feel like the movie Groundhog Day because you’re in an infinite loop that you can’t get out. I guess people must just give up and use the online but I don’t give up. I’ll have what they fix it. ### 1/5 — Doesn’t work *2025-12-19, version 2.1.0* I created an account, and I still can’t login. Tried several times! ### 1/5 — Can’t log in or sign up *2025-12-17, version 2.1.0* Sends a verification code to your email and then you have to start the signup process over when you return to the app. There’s no way to enter the validation code to complete the sign up, and it errors with email already exists if you try and sign up again. ### 1/5 — Worthless app *2025-11-20, version 2.1.0* Does not have field for confirmation number after entering required data. After over a dozen attempts to create an account, gave up in frustration. No tech support. Don’t waste your time! Hopefully the advertised service of Masa is better than their nonfunctional app. ### 1/5 — Incredibly frustrating app *2025-11-10, version 2.1.0* This app has nothing good about it. MASA should be embarrassed by it. It reflects poorly on the company. DO NOT DOWNLOAD! ### 1/5 — Can’t sign in *2025-10-26, version 1.4.0* Can’t sign in. On the website it uses a username and password. The app asks for an email and password. The email I use is the one tied to the account but it doesn’t authenticate. So I can’t get it. I can believe you created an app that doesn’t allow sign in. ### 1/5 — Can’t sign up *2025-10-25, version 1.4.0* Tried to create an account. It sent me a code I went to put in the code and the place to put the code had disappeared- I tried creating the account again and it said there was an account with that email already - I tried using my email and it say the email is not registered—- I give up… ### 1/5 — Terrible - Can’t log in *2025-10-07, version 1.4.0* I can’t log in… pretty bad when you can’t get past the first page… Hopefully the service is better than their app building. ### 1/5 — Worst App Ever *2025-10-01, version 1.4.0* It is nearly impossible to create an account on this app. Won’t go into details but I have been trying for half an hour with no success. I help retirees do this kind of stuff all the time so o know what I’m doing. ### 1/5 — Can’t Login. *2025-08-14, version 1.4.0* Definitely not an app. I’m going to keep. I’ll delete it, but I don’t understand how it got 2 1/2 stars and how anyone could ever rate it five stars like the display says I’ll just use the main webpage and the card they send me. ### 1/5 — Very Poor *2025-08-11, version 1.4.0* Process of establishing an account is terrible. I ended up deleting this app. ### 1/5 — cant sign up. *2025-04-03, version 1.3.5* The only way to sign up is to put in your birthdate. The only way to put in your birthdate is to pull up a calendar and then you have to go backward month by month until you reach your birthdate. I tried that and I lost it twice and I had to start all over. For me that was 75 years ago so I finally gave up ### 1/5 — Unable to sign in *2025-02-26, version 1.3.5* App will not allow me to sign in. It always gives the message that email or password is incorrect, even though I’m 100% sure it was typed correctly. ### 1/5 — Masa Global App Doesn’t Work Very Good *2024-07-22, version 1.3.5* Can’t log in with password Need a verification code to reset password Request for verification code does not work Still no verification code ### 1/5 — Impossible to Login *2024-05-21, version 1.3.5* I’m one of 2 names on an account and I can’t create an account. Plus it takes forever to put in your DOB. Until they rectify this problem, I’m out! ### 1/5 — Biometrics Issues *2023-11-23, version 1.3.5* I’ve contacted this company several times regarding the app’s biometrics functionality. Plainly put, they don’t respond or rectify the issue. The biometrics fail after about two hours into a login via password. Thus, one is unable to login via biometrics and is forced to enter a password-AGAIN. This is a bug that begs to be addressed. ## Most critical reviews (10 lowest-rated) ### 1/5 — App sucks *2026-08-23, version 2.1.0* I’d give it a .10 star as it doesn’t recognize any username or password. If this is part MASA they need to fix it immediately!! ### 1/5 — Terrible App *2026-08-21, version 2.1.0* I have used the app for several years, now it does not like my sign in. When trying to reset password, the app will not send the code to my phone. ### 1/5 — Not my MASA *2026-08-11, version 2.1.0* The web site uses a login Id. The app states to put in your email. It doesn’t work. I put in our email and correct password and the app does not recognize it at all. Terrible app that doesn’t show MASA in the best light. They would be better off to delete the app all together. When looking through the web site, I noticed they don’t even talk about the app at all, so I guess someone there also thinks the app should t exist either. ### 1/5 — Can’t use *2026-06-24, version 2.1.0* After entering your info it says it will send an email with a code to complete your registration. When I go to my email to get the code and go back to the app the screen to enter the code is no longer present. Of try to login it states the user is Not confirmed. If try to register again it says the user has an unconfirmed acct. So it’s a continuous loop with no way to confirm my account ### 1/5 — Login Fails *2026-06-10, version 2.1.0* Can’t login using the app have to use website. ### 1/5 — Horrible App *2026-06-02, version 2.1.0* The most stupid app I’ve ever tried. I have an account, but if you download this stupid app you can’t login to it by your account on there site, you have to login by another account, nonsense 🤭😡😡😡 ### 1/5 — App does not work *2026-04-05, version 2.1.0* App does not work. I didn’t bother to try and contact the company because all the other reviews state that they don’t respond and I really don’t care to waste my time. ### 1/5 — Useless App *2026-04-01, version 2.1.0* In trying to create a login the app software converted “ss” to “55” in my email address. Once I got that fixed, there was no way to verify my account with their supplied verification code. So, when attempting to login, I’m always stuck with “account not verified”. If I could I would give them zero stars out of five. ### 1/5 — Awful website *2026-03-24, version 2.1.0* I tried to download this app and went back 78 years for the birthdate then it lost it. Wouldn’t accept my password or username. Tried 4 times. Why doesn’t management fix this problem???? ### 1/5 — Can’t confirm account *2026-03-17, version 2.1.0* Once I filled out the information, the app required a confirmation code. I went to my email to get the code. When I went back to the app, it returned to the login page. From there, there was no way to confirm the account. There is no way to bring the confirmation page back, I cannot log in until confirmed, and I can’t start over with creating a new account. This is a poorly written app. ## Most praised reviews (1 highest-rated) ### 3/5 — Cannot complete account verification *2025-11-04, version 2.1.0* After entering member number, birthday, password, it requested to go get verify code in email, when coming back, app already exited and went back to login page, not allow for code entering. When attempted to login, got error msg saying User account not verified, but there is no chance given to enter the code on iPhone again. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*