# Mascoma Bank — user reviews

> 53 indexed App Store user reviews of Mascoma Bank by Mascoma Bank, rated 4.80/5 from 792 ratings.

- Source: https://appshunter.io/ios/app/mascoma-bank/id1176687875/reviews
- App overview in markdown: https://appshunter.io/ios/app/mascoma-bank/id1176687875.md
- Rating breakdown: 5★ 692 · 4★ 70 · 3★ 17 · 2★ 3 · 1★ 10

## What do users think of Mascoma Bank?

Overall sentiment: mixed

**Pros**

- 👍 Easy to use app
- 👍 Great customer service
- 👍 Helpful staff
- 👍 Treat customers like family
- 👍 Best bank in New England
- 👍 App allows all necessary functions
- 👍 Quick and straightforward transactions
- 👍 Good for business growth
- 👍 Deposits checks easily
- 👍 Checks balance easily
- 👍 Makes transfers easily
- 👍 Personalized service
- 👍 Everything at fingertips on mobile app
- 👍 Courteous and prompt employees
- 👍 Easy to use app for remote banking
- 👍 Staff are supportive
- 👍 Viewing all accounts on dashboard
- 👍 Simple mortgage payment
- 👍 Intuitive app
- 👍 App does everything needed
- 👍 Good app
- 👍 New version better than old

**Cons**

- 🐛 Screen management horrible on iPad
- 🐛 Hard to manage scrolling in bill pay
- 🐛 Message center issues
- 🐛 Old version was better
- 🐛 Cannot use PIN to access app
- 🐛 Tedious password entry
- 🐛 Confusing login process
- 🐛 Mobile deposit difficult
- 🐛 Old app was easier for mobile deposit
- 🐛 New app feels more complicated
- 🐛 Unusable new version
- 🐛 Disrupted banking
- 🐛 Horrible new app
- 🐛 Password change process too long
- 🐛 App never shows accounts
- 🐛 App doesn't work for mobile banking
- 🐛 Constantly changing password
- 🐛 Cannot get all features for multiple accounts
- 🐛 Muddledly written instructions
- 🐛 Mobile deposit feature is poor
- 🐛 Difficulty submitting mobile deposit
- 🐛 Technical support terrible
- 🐛 External transfer processed twice due to crash
- 🐛 No apologies or advice from support
- 🐛 No messaging option without email link
- 🐛 Unreliable app
- 🐛 Locked out of account
- 🐛 Can't make mobile deposit
- 🐛 Outdated and misleading balance info
- 🐛 Bill Pay not working with latest Apple upgrade
- 🐛 App crashes frequently
- 🐛 App needs optimization for iPhone X

**Commonly reported bugs**

- Screen management horrible on iPad
- Hard to manage scrolling in bill pay
- Message Center issues
- Cannot use PIN to access app
- Tedious password entry
- Confusing login process
- Mobile deposit difficult
- Old app was easier for mobile deposit
- New app feels more complicated
- Unusable new version
- Disrupted banking
- Horrible new app
- Password change process too long
- App never shows accounts
- App doesn't work for mobile banking
- Constantly changing password
- Cannot get all features for multiple accounts
- Muddledly written instructions
- Mobile deposit feature is poor
- Difficulty submitting mobile deposit
- Technical support terrible
- External transfer processed twice due to crash
- No apologies or advice from support
- No messaging option without email link
- Unreliable app
- Locked out of account
- Can't make mobile deposit
- Outdated and misleading balance info
- Bill Pay not working with latest Apple upgrade
- App crashes frequently
- App needs optimization for iPhone X

**Most requested features**

- Improve screen management and scrolling for iPad
- Message Center should start at inbox/sent screen
- Allow PIN access to app functions
- Improve mobile deposit feature
- Add more functionality to iOS mobile app (recurring payments, reminders)
- Optimize app for iPhone X

## Newest reviews (13 of 53)

### 2/5 — Screen management horrible

*2025-03-20*

At least on my iPad, this app is hard to manage scrolling, particularly in billpay area. Message Center should start at the inbox/sent screen, not at the last msg sent. From the msg center, I could not see a way to get back to main app.

### 2/5 — poor changes

*2025-01-19, version 4015.1.2*

old version was better. can no longer use pin to access app functions, must enter your entire account username and password every time to use functions. tedious and unnecessary, confusing.

### 5/5 — App works great

*2024-06-12*

I can deposit checks, check my balance, and make transfers. It’s quick and straightforward. I’m a new Mascoma Bank customer, so the other reviews made me worried when I was thinking of opening an account. Disregard other reviews. It works great!

### 5/5 — App works great

*2024-05-14*

I can deposit checks, check my balance, and make transfers. It’s quick and straightforward. I’m a new Mascoma Bank customer, so the other reviews made me worried when I was thinking of topening an account. But it works great

### 5/5 — Simple App

*2024-05-02*

I just joined Mascoma the other day. I like their mission and b-corp status. The app works fine for me. I’ll have to deposit a check next week. I’ll update my review then

### 3/5 — Not a fan of the new app

*2024-03-12*

I found the old app much easier to use and navigate, this new one feels more complicated.

### 5/5 — Good

*2024-03-05*

I prefer the old version of the app. I think it was easier to navigate. However, it is still pretty easy to use. The main problem I have is the way you send a payment now. It was definitely a bit of a learning curve with that. All in all, though, the app works great.

### 5/5 — Always so helpful!

*2023-10-04, version 3.6.0*

I’m always amazed by the support both on the phone and in the local branch. Thank you!

### 5/5 — Exemplary

*2023-09-13, version 3.6.0*

Personalized service when you want it and everything you need at your fingertips on the mobile app

### 5/5 — Always courteous and prompt.

*2023-06-23, version 3.3.0*

Mascoma Bank employees are super friendly and quick to perform their end of the transaction. This is very helpful for those of us with social anxiety.  Thank you!!!

### 5/5 — Mascoma Banking App

*2023-03-08, version 3.0.0*

I really appreciate the features and how easy it is to use this app, and feel very confident in the security surrounding it.

### 5/5 — Instructions

*2022-11-18, version 2.47.1*

I love the bank but often run up against accurate but muddledly written instructions. Once “figured out”, all is well” . . . and my severely damaged brain (no joke) has not make made me anything but very slow.

### 5/5 — Love our branch folk!

*2022-10-06, version 2.45.1*

I cannot say enough about how welcoming Walpole branch folk have been to our new community, including all the bumps in getting settled, getting paycheck deposited, and all sorts of really excellent communications.

Grateful,

Annie and Mark

## Most critical reviews (10 lowest-rated)

### 1/5 — Old app was better than new

*2024-04-30*

Making deposits has been difficult with not being able to photograph check, when I call for support I am told to shut my phone off or to uninstall app. Repeatedly. Many times app will not open and same advice, restart phone and if that doesn’t work uninstall app. Over and over.

### 1/5 — Mobile deposit

*2024-03-31*

Am I the only one who has a hard time trying to deposit a check? Takes a picture of the front just fine but when trying to take a picture of the back it’s almost impossible. The old app was much easier to use, I had no issues.

### 1/5 — Awful.

*2024-03-08*

This app much like the bank itself continues to get worse almost daily.

### 1/5 — New version 2/2024 unusable

*2024-02-29, version 4011.2.2*

We can no longer access anything.  It keeps trying to download the new app but failing.  We have to use our browser to login every time.  The new version has completely disrupted our banking.

### 1/5 — Very, very bad

*2024-02-15*

The previous app worked well. This one is horrible. I can’t see any advantage to this app over the previous app, and the password change process, which seems to be required nearly daily, takes way too long. I may have to change banks.

### 1/5 — App never shows my accounts

*2023-12-14, version 3.8.0*

Online banking works fine but I try to a lot of my banking on my phone and the app never works. It wouldn’t show any accounts/ balances or allow transfers. This doesn’t reflect my experience with the bank as a whole I like doing business with them but the app just doesn’t work.

### 1/5 — Worst website ever

*2023-05-03, version 3.1.2*

I am constantly having to change my password.  No matter how many times I call I cannot get all the features I need for my many accounts.  If my husband didn’t insist on using this bank, I would close every account there because of the website.

### 1/5 — Dumbest bank

*2022-03-21, version 2.39.0*

Stop laundering my money

### 1/5 — The most unreliable app on any device

*2021-10-25, version 2.35.0*

Every time I log in, the Mascoma app is a a new surprise in dysfunctionality. I’m locked out of my account, can’t make a mobile deposit, get outdated and misleading balance info. My ninth grade French class could code a better app. A real C- when every other financial institution has mastered the basics of mobile banking.

### 1/5 — Poor Navigation - Can’t Use Secure Messages

*2020-08-21*

The technical support for this app from the Bank is terrible; I had an external transfer that processed twice due to the app crashing and was told by Support it was a “glitch”. No apologies, not advice on what to do next (my acct was overdrawn at that point). 

Trying to get support on the issue was terrible as well as there is no messaging option unless I link to my email? And then no instructions on what that even entails. 

I wouldn’t wish this app on my least favorite people.

## Most praised reviews (10 highest-rated)

### 5/5 — Best bank EVER!

*2026-07-22*

I have been with Mascoma Bank since 2009. Whether I go to a branch in person, drive thru, or call on the phone, everyone I speak with has been very nice, knowledgeable, and helpful. I highly recommend Mascoma to every one I know - and even to people I don’t know! Thank you for being the BEST bank ever!!

### 5/5 — Easy to use

*2026-03-21*

I love this app. It’s very easy to use and check your account balance.

### 5/5 — Catherine-Morrison

*2026-01-09*

123Slover

### 5/5 — Business Owner

*2025-12-29*

Best bank to grow a business 👏👏👌

### 5/5 — Easy to use

*2025-10-22*

My favorite feature is cashing checking online and that’s all I have to say

### 5/5 — Mobil

*2025-08-23*

All the staff is professional and helpful to the customer

### 5/5 — A community bank that cares about the individuals of the community.

*2025-07-18*

mascoma bank has been one of the best decisions I’ve ever made. They treat my wife and I like family. And I mean that literally. They are so helpful and always ready to figure out a way to make something happen for us. From the bottom of our heart, thank you, Mascoma.

### 5/5 — Best

*2025-05-09*

By far the best Bank in New England. I have been a custom for over 20 years. Best customer service hands down.

### 5/5 — Love it

*2025-03-25*

This app is great. Always able to do everything I need to.

### 5/5 — Business owner

*2025-03-25*

Best bank in Vermont

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*