# Mashreq Biz — user reviews > 23 indexed App Store user reviews of Mashreq Biz by Mashreq Bank PSC, rated 4.90/5 from 460 ratings. - Source: https://appshunter.io/ios/app/mashreq-biz/id6566188410/reviews - App overview in markdown: https://appshunter.io/ios/app/mashreq-biz/id6566188410.md - Rating breakdown: 5★ 435 · 4★ 12 · 3★ 4 · 2★ 4 · 1★ 5 ## What do users think of Mashreq Biz? Overall sentiment: mixed **Pros** - 🚀 Easy to use and fast - 👍 Amazing service and perfect app - 👍 Good - 👍 Service Par Excellence - 👍 Awesome app - 👍 Great service - 👍 Impressive - 👍 Mashreq amazed me - 👍 New Mashreq Biz app - 👍 New Application is awesome - 👍 Small Biz app that packs a punch - 👍 An update that we needed for a long time - 👍 Easy and simple - 👍 Time saving **Cons** - 🐛 Cannot use saved passwords - 🐛 Application seems useless, everything on website - 🐛 Cannot access account from app - 🐛 Locks profile due to credential errors - 🐛 No way to contact customer support for new applicants - 🐛 Half of texts in English version are in Arabic - 🐛 App language always in Arabic, no option to change - 🐛 Mixed Arabic and English interface, no language option - 🐛 Too much technical glitch - 🐛 Poor customer support, no response - 🐛 Call support pathetic, no callbacks - 🐛 Too many unnecessary IVR options **Commonly reported bugs** - Cannot use saved passwords - Application seems useless, everything on website - Cannot access account from app - Locks profile due to credential errors - No way to contact customer support for new applicants - Half of texts in English version are in Arabic - App language always in Arabic, no option to change - Mixed Arabic and English interface, no language option - Too much technical glitch - Poor customer support, no response - Call support pathetic, no callbacks - Too many unnecessary IVR options **Most requested features** - Daily transfer limits missing - Ability to use saved passwords ## Newest reviews (5 of 23) ### 5/5 — Mashreq amazed me *2024-11-03, version 1.18* This is what you call premium service. Their old app was horrible. They solved all the issues and I am awestruck with their performance. Kudos to the developer team and obviously the management team of Mashreq. ### 5/5 — New Mashreq Biz app *2024-11-02, version 1.18* The new app is very easy to use and time saving. Happy 😊 ### 5/5 — Shamnad Abdul Vahid *2024-11-01, version 1.18* New Application is awesome and very easy to handle. Thank you Mashreq ### 5/5 — A Small Biz app that packs a punch *2024-10-10* It’s nice to finally see an app that is purposely built for small businesses. A simple and initiative interface, with all the important stuff inside! **Developer response:** Hello Corey.t, We appreciate you taking the time to offer this valuable feedback. We are glad you loved your experience with us. Thank you for being a valuable customer. Regards, Mashreq ### 5/5 — The wait is over *2024-10-07, version 1.14* An update that we needed for a long time ## Most critical reviews (10 lowest-rated) ### 1/5 — Cannot use saved passwords! *2026-06-01* Why remove ability to use saved passwords in Passwords app! Who wants to type the password every time you open the app. Crazy! **Developer response:** Hi AdeelEB, Thank you for your feedback. We regret to learn about your experience. Please reach out to us at smfeedback@mashreq.com with reference number #606087, and our team will review this and assist you accordingly. ### 1/5 — Huge headache *2025-09-12, version 1.46* The application seems useless. Everything has to be done on website!!! I cannot access my account from this app.everyttime there is error, it even locks my profile because it doesnt recognize my credentials. Big headache ### 1/5 — No way to contact customer support for new applicants. *2025-07-14, version 1.39* I have been trying hard to follow up on my business account application. All the required documentation and any additional information requested were provided in a timely manner. However I have yet to receive any update regarding the status of my application As per the information stated on your website the account opening process should be completed within three business days If not a compensation of one thousand dirhams is promised As of today more than ten days have passed without any communication or resolution I kindly request that you look into this matter urgently and provide a clear update on the current status of my application If there is anything further required from my side please let me know Looking forward to your prompt response ### 1/5 — It’s a cocktail app, in English version half of the texts are in Arabic *2025-05-10, version 1.33* English version half texts are in Arabic ### 1/5 — Language *2025-03-13, version 1.29* I am getting the app is mixed Arabic and English interface. There is no option to change language 😕 ### 1/5 — Too much of technical glitch poor customer support *2025-02-13, version 1.28* One of the worst business banking apps, always goes down due to unidentified technical glitch. Customer support is very poor even after complaints no body responds. Call support is more pathetic, no one bothers to call back , too much of unnecessary IVR options. Prefer not to use this bank if you want to have a worry free business transaction. ### 2/5 — Language *2025-04-08, version 1.32* Its a good app But now i am facing an issue Dont know why my app language is always in arabic There is no option to change the language I go to the bank, but they can’t do any solution ### 3/5 — Biz Mashreq *2026-07-30* Biz Mashreq **Developer response:** Dear Jedu biz, Thank you for the 3-stars! We’re grateful for your trust and are ready to help whenever you need. ### 5/5 — Mr M *2026-03-30* Amazing service and perfect app **Developer response:** Hello Mr M, It's encouraging to know that you loved our service. Nothing makes us happier than hearing positive feedback from our customers. Regards, Mashreq ### 5/5 — Easiest bank app so far *2025-08-01, version 1.43* Easy to use and fast. Only daily transfer limits is missing with app, so need to use computer for changing that. ## Most praised reviews (8 highest-rated) ### 5/5 — Good *2025-06-24, version 1.39* Good ### 5/5 — Service Par Excellence . *2025-04-28, version 1.33* I have been using Mashreq Biz since the last few years. I am glad to say the App is too good and keeps upgrading often. Though we don’t have a person to talk too any concern registered via the call centre or email is resolved in record time. The SLAs and response time is splendid. I suggest Mashreq Biz to any business user. ### 5/5 — Amazing work *2025-03-25* Awesome app **Developer response:** Hello Younesmo, Thank you for your kind words. We are delighted to hear that you're enjoying the new app experience. Your valuable feedback enables customization of our services to offer the best experience for our users. Regards, Mashreq ### 5/5 — Dr Ahmad *2024-12-21, version 1.23* Finally NEOBIZ living in 2024, this app is not wow, but just because the old app was useless more then windows 94, it was a shame for a big bank operating with the old app for too long. Keep on improving and think ahead, this where you should have been 5 years back good work! ### 5/5 — Finally good app *2024-12-21, version 1.23* Banks need to know the latest technology is imperative for smooth operations. Good job Mashreq! Nothing will stop you now. ### 5/5 — Great service *2024-12-02, version 1.22* Very easy and simple ### 5/5 — Successful new app update but *2024-11-18* New app works amazing but it’s in Arabic and I can’t find language option to set it back to English **Developer response:** Hello Neomedelie, Thank you for your kind words. For queries, please connect with our 24/7 Support team via the Mashreq App’s Chatbot. Alternatively, you may reach out through our Mashreq Online Contact Us page under Mobile and Online Banking: https://www.mashreq.com/en/uae/customer-care/inquiry/. Thank you for your cooperation. Regards, Mashreq ### 5/5 — Impressive *2024-11-17, version 1.22* As a business app user from last 4 years. It looks like we came from stone age to 21st century --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-23.*