# Mashreq Neo - Bank easy — All banking needs - One App

> Digital banking app for account opening, money management, and savings. (iPhone/iPad app by Mashreq Bank PSC.)

- Source: https://appshunter.io/ios/app/mashreq-neo-bank-easy/id1247451758 (this page in markdown: same URL + `.md`)
- Developer: [Mashreq Bank PSC](https://appshunter.io/developer/378549196)
- Category: Finance
- Price: Free
- Rating: 4.70/5 from 689 App Store ratings · 30 written reviews indexed
- Age rating: 4+
- Requires: iOS 11.0 · 137 MB
- Languages: English
- Released: 2017-10-02
- Data updated: 2026-06-10
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/mashreq-neo-bank-easy/id1247451758/reviews.md

## What is Mashreq Neo?

A Bank for A Brilliant New World.
 
If you are looking for the best banking experience in UAE, then your search ends here! Mashreq Neo is a bank for a brilliant new world and was awarded as The Best Mobile Banking App in the Middle East, 2020 by World Finance. By downloading Neo, you not only get an intuitive and personalized app, but an entire bank in your hands.
 
Go ahead and try it! Download now & you will not be disappointed! Here are some of the features, all available to you in just a few taps:
 
Apply for Mashreq Neo conveniently
- 100% digital account opening. Have an Emirates ID? We will take care of the rest.
- Free Visa Debit Card, home delivered
- Up to AED 2,500 cashback if you transfer salary to Neo
- No minimum balance commitment
- Get up to AED 150 as welcome bonus on opening a Neo Smart Account
 
Manage your money in just a few taps
- Zero fees & best rates on international money transfers to 35+ countries
- Send money to your friends instantly. All you need is their mobile number
- Card-less cash withdrawal across 300+ Mashreq ATMs in UAE
- Pay all your bills instantly
 
Save and grow your money using Mashreq Neo
-  1.25% interest on your savings!
- Avail Mashreq Millionaire Certificates in a few clicks
- Avail instant loans in a few clicks (for salary transfer customers)
 
All this and more. But first, get the app, and tell us how your bank can be more brilliant for you.

## Key features

- 100% digital account opening
- Free Visa Debit Card
- Zero fees international transfers
- Card-less cash withdrawal
- Instant bill payments
- 1.25% interest on savings
- Instant loans

## What do users think of Mashreq Neo?

Overall sentiment: negative

**Pros**

- 🚀 Fast money transfers
- 👍 Easy account opening process
- 👍 User-friendly app interface
- 💳 Zero balance account option
- 🎯 Seamless banking experience

**Cons**

- ⏱️ Extremely slow account activation (weeks to months)
- 📞 Poor customer service and unresponsive support
- 🔐 Excessive documentation requirements
- 💰 Missing funds not recovered
- 🚫 Discriminatory account opening (nationality-based)
- 📧 Unwanted email notifications without opt-in
- 😤 Deceptive review manipulation by staff

**Commonly reported bugs**

- App crashes frequently on iPhone
- Login failures on iPhone devices
- Document upload errors (repeated failures)
- Calendar date picker not functioning after iOS 14 update
- App freezes and becomes unresponsive
- Registration errors with Emirates ID
- Nationality-based account opening restrictions not clearly disclosed
- Chatbot unable to transfer to live agents

**Most requested features**

- SMS notifications instead of email-only alerts
- Expense tracking feature (like LIV)
- Better technical support section in app
- Clearer terms and conditions regarding eligibility

## Recent user reviews (10 of 30)

All indexed reviews: https://appshunter.io/ios/app/mashreq-neo-bank-easy/id1247451758/reviews.md

### 1/5 — Worthless

*2023-12-17*

Its worthless app , after getting ac number and receiving debit card , app asks for more documentation to activate the account and card , it ask for passport copy and visa although in profile section it clearly says all documents updated .
Any how every single time i try to upload documents i receive this message " Oops something went wrong , please try again later " ive tried more than 50 times and all same .
Waste of time

**Developer response:** Dear Sadra, we aspire to offer you an enhanced experience and are committed to resolving any issues you may have encountered. Your feedback is valuable to us. You can contact our Customer Care team at 04-4244444. We look forward to the opportunity to serve you better. Regards.

### 1/5 — Worst service

*2023-10-03*

Your money is not safe with them. Their customer service is worst and they are not bothered to fix it.

**Developer response:** Dear Alam, we are sorry to hear about your experience. Login to Neo Online Banking & follow these steps: Click on the Mailbox icon on the Top Right > Select a reason > Briefly describe your query/complaint. A reference number will then be generated instantly & you will receive an update from us via SMS/ Email within 1-3 business days. Regards.

### 1/5 — 500 aed not credited

*2023-07-13*

Hello ,i have a problem with this account CDM machene,my 500 dirham is missing after i deposit to my account ,its bieng 10 months already ,i emailed my complaint many times but not yet replied or solved😭🙏please help to solve my problem and get my 500 back

**Developer response:** Dear Customer, we are sorry to hear about your experience. Login to Neo Online Banking & follow these steps: Click on the Mailbox icon on the Top Right > Select a reason > Briefly describe your query/complaint. A reference number will then be generated instantly & you will receive an update from us via SMS/ Email within 1-3 business days. Regards.

### 5/5 — Very easy

*2023-05-04*

Very good

**Developer response:** Hello Customer, thank you for affirming your trust in the Mashreq Neo product. Nothing delights us more than to hear of the positive experiences our customers express through their reviews. We’re glad we could meet your expectations. 
Regards.

### 5/5 — Good

*2022-12-31, version 3.3.56*

Very good experience

### 5/5 — Transfer money

*2022-08-20, version 3.3.40*

Transfer money as fast as lighting speed. 
I am glad that my husband opened my account in Dubai’s #1 bank.

**Developer response:** Dear NihalJiya, we really appreciate the kind sentiment. Mashreq Neo always aims to provide a pleasant and stress-free digital banking experience to all its customers. Thank you for your positive feedback.

### 1/5 — Asked for my phone and gave a self review

*2022-03-29, version 3.3.15*

This is my first time with a bank account here. When I received my card, the personnel asked for my ID and my phone. Then asked me to open the App Store on my phone, I did so, then he took the phone from my hand and himself submitted a five star review. When I asked what he was doing, he said nothing this is a part of it. This is highly unacceptable for me. You can ask ME to give YOU a review, I will do it myself, but, taking that right away from me is absolutely absurd. I wish I could take take back the five star review he gave. 
I was very happy with he app service, all of it was so quick and easy, but once I received my account opening card on my doorstep, the tables have turned after this incident. This is very intrusive, in fact, it is a crime to pose as your customer and give a review.

**Developer response:** Dear UseMUF, we’re extremely sorry you had to go through this unpleasant experience. Please share your account number or CIF through direct message on Facebook/ Instagram, so that we can identify the individual. This is unacceptable and we will investigate this issue.

### 5/5 — Love it

*2021-12-22, version 3.3.3*

Seamless

### 1/5 — Poor customer service

*2021-12-15, version 3.2.36*

They are so nice and cute before you open an account… thereafter… your request have been noted, someone will call within 24 hours… 3 months after… nothing!

**Developer response:** Dear ebenous, we are sorry to hear about your experience. Please reach out to our 24x7 customer support team at 04 424 6666.

### 1/5 — Login problem

*2021-04-15, version 3.1.0*

Can’t login my account on iPhone?? Need to upgrade or something can’t use online banking on phone

**Developer response:** Dear Husnali, sorry to hear about your experience. Please reach out to our 24x7 customer support team at 04 424 6666.

## Frequently asked questions about Mashreq Neo

### What is Mashreq Neo?

Mashreq Neo is a digital banking application that provides a comprehensive banking experience through a mobile platform. It allows users to open accounts digitally, manage their money, make international transfers, pay bills, and save or grow their funds with features like interest on savings and instant loans.

### How do I open an account with Mashreq Neo?

Account opening is 100% digital. If you have an Emirates ID, the app will guide you through the process, taking care of the necessary steps to open your Neo account conveniently.

### What are the fees for international money transfers?

The app offers zero fees and competitive rates on international money transfers to over 35 countries. This allows users to send money abroad without incurring additional charges.

### Can I withdraw cash without my card?

Yes, the app supports card-less cash withdrawal. You can withdraw cash from over 300 Mashreq ATMs across the UAE using just your mobile number.

### What are the benefits of saving with Mashreq Neo?

Mashreq Neo offers a competitive 1.25% interest rate on your savings. Additionally, users can avail Mashreq Millionaire Certificates and instant loans (for salary transfer customers) directly through the app.

## Version history (last 5 releases)

### 3.3.85 — 2023-11-01

New offers and some exciting news awaits, along with minor enhancements and bug fixes.

### 3.3.84 — 2023-10-01

New offers and some exciting news awaits, along with minor enhancements and bug fixes.

### 3.3.83 — 2023-08-30

Bug fixes and minor enhancements.

### 3.3.82 — 2023-08-08

Bug fixes and minor enhancements.

### 3.3.81 — 2023-07-25

Bug fixes and minor enhancements.

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## More apps by Mashreq Bank PSC

- [Mashreq UAE - Digital Banking](https://appshunter.io/ios/app/mashreq-uae-digital-banking/id378549193)
- [Mashreq Biz UAE](https://appshunter.io/ios/app/mashreq-biz-uae/id1113355937)
- [Mashreq EDGE](https://appshunter.io/ios/app/mashreq-edge/id1122536996)
- [Mashreq Egypt](https://appshunter.io/ios/app/mashreq-egypt/id1130658092)
- [Mashreq Securities](https://appshunter.io/ios/app/mashreq-securities/id1166470359)
- [Mashreq Biz QAR](https://appshunter.io/ios/app/mashreq-biz-qar/id1245694447)

All apps by Mashreq Bank PSC: https://appshunter.io/developer/378549196

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*