# Mashreq Neo - Bank easy — user reviews > 30 indexed App Store user reviews of Mashreq Neo by Mashreq Bank PSC, rated 4.70/5 from 689 ratings. - Source: https://appshunter.io/ios/app/mashreq-neo-bank-easy/id1247451758/reviews - App overview in markdown: https://appshunter.io/ios/app/mashreq-neo-bank-easy/id1247451758.md - Rating breakdown: 5★ 601 · 4★ 35 · 3★ 8 · 2★ 9 · 1★ 36 ## What do users think of Mashreq Neo? Overall sentiment: negative **Pros** - 🚀 Fast money transfers - 👍 Easy account opening process - 👍 User-friendly app interface - 💳 Zero balance account option - 🎯 Seamless banking experience **Cons** - ⏱️ Extremely slow account activation (weeks to months) - 📞 Poor customer service and unresponsive support - 🔐 Excessive documentation requirements - 💰 Missing funds not recovered - 🚫 Discriminatory account opening (nationality-based) - 📧 Unwanted email notifications without opt-in - 😤 Deceptive review manipulation by staff **Commonly reported bugs** - App crashes frequently on iPhone - Login failures on iPhone devices - Document upload errors (repeated failures) - Calendar date picker not functioning after iOS 14 update - App freezes and becomes unresponsive - Registration errors with Emirates ID - Nationality-based account opening restrictions not clearly disclosed - Chatbot unable to transfer to live agents **Most requested features** - SMS notifications instead of email-only alerts - Expense tracking feature (like LIV) - Better technical support section in app - Clearer terms and conditions regarding eligibility ## Newest reviews (10 of 30) ### 1/5 — Neo team wake up ! Bad service/ not convenient *2019-07-23, version 1.9* I thought it's very very convenient if I will get online banking with mashreq neo. but it's not! It will take very very long time,Before you will receive the atm you need to wait 3days for the fetcher then after fetcher you need to wait another more 3days to receive welcome kit then when you receive the welcome kit you need to wait 10days to activate the account. Where is brilliant there? The customer need 1month to wait for this things? I don't understand why it's too much time to wait. It's online it should be fast more convenient. How I will refer to all my friend your service is very bad really this is my first time and I thought I will be happy and satisfied customer but I'm am not. Neo team it's online it should be more faster right? Please wake up. Do your job. **Developer response:** Dear Customer, we apologize for the inconvenience caused. Please write to us at neoconnect@mashreq.com from your email ID registered with Neo along with your mobile number & we will get back to you within 72 hours. ### 1/5 — I can open my id *2019-03-22, version 1.6* Plz du some think first i am very impress to get zero account bal and i am plan to get credit card with u but how come i do I can’t open my app i call costumer car they not follow up **Developer response:** Dear Customer, we apologize for the inconvenience caused. Please write to us at neoconnect@mashreq.com from your email ID registered with Neo along with your mobile number & we will get back to you within 72 hours. ### 5/5 — Satisfied *2019-03-06, version 1.5* Good service and good to have zero balance account **Developer response:** Dear Customer, Thank you for the feedback. ### 5/5 — Hi *2019-02-21, version 1.5* Happy with the services of the bank and the guy came was so helpful. **Developer response:** Dear Customer, Thank you for the feedback. ### 2/5 — Unable to register *2019-01-28, version 1.5* Hi I am not able to register as I encountered error after registration of my emirates id. The hotline has no option to talk to customer service representative as well and chatbot just asks me same questions and able to transfer me to any live agent. **Developer response:** Dear Mark, we apologize for the inconvenience caused. Please write to us at neoconnect@mashreq.com from your email ID registered with Neo along with your mobile number & we will get back to you within 48 hours. ### 1/5 — Doesn't work *2018-12-06, version 1.4.1* The app does not let some nationalities open account. It keeps showing error and says go to the branch. This should be clearly mentioned in T's and C's. **Developer response:** Dear customer, thank you for the feedback. ### 1/5 — Buggy slow and missing crucial features *2018-12-03, version 1.4.1* Can’t believe this app has a 4.0 rating. Firstly i didn’t get my cash back of 100 dirhams, I haven’t contacted their customer support yet but I shouldn’t need to when they have based their entire campaign around that offer. Secondly i get emails every time i spend on my card, when i never signed up to get any emails so why is that happening and most of all how do i stop it??? Why can’t i get an SMS like every other bank in the world. Lastly i was expecting something like LIV where i can tack my expenses but that doesn’t seem to work either. The worst thing is there no section on the app for any technical support sooo i guess i’m one really unhappy customer **Developer response:** Dear customer, we are sorry for the inconvenience. Can you please share more details with us about your concern at neoconnect@mashreq.com and we will get in touch with you. Regards ### 1/5 — Mashreq Neo *2018-09-18, version 1.3* It doesn’t work ### 5/5 — Very easy comfortable application *2018-08-08, version 1.3* Its nice **Developer response:** Dear yassar, thank you for the feedback. Regards. ### 1/5 — Crashes every time *2017-12-27, version 1.2* I've heard good things about this app but it can't access it because it crashes every time I use it. Very disappointed ## Most critical reviews (10 lowest-rated) ### 1/5 — Worthless *2023-12-17* Its worthless app , after getting ac number and receiving debit card , app asks for more documentation to activate the account and card , it ask for passport copy and visa although in profile section it clearly says all documents updated . Any how every single time i try to upload documents i receive this message " Oops something went wrong , please try again later " ive tried more than 50 times and all same . Waste of time **Developer response:** Dear Sadra, we aspire to offer you an enhanced experience and are committed to resolving any issues you may have encountered. Your feedback is valuable to us. You can contact our Customer Care team at 04-4244444. We look forward to the opportunity to serve you better. Regards. ### 1/5 — Worst service *2023-10-03* Your money is not safe with them. Their customer service is worst and they are not bothered to fix it. **Developer response:** Dear Alam, we are sorry to hear about your experience. Login to Neo Online Banking & follow these steps: Click on the Mailbox icon on the Top Right > Select a reason > Briefly describe your query/complaint. A reference number will then be generated instantly & you will receive an update from us via SMS/ Email within 1-3 business days. Regards. ### 1/5 — 500 aed not credited *2023-07-13* Hello ,i have a problem with this account CDM machene,my 500 dirham is missing after i deposit to my account ,its bieng 10 months already ,i emailed my complaint many times but not yet replied or solved😭🙏please help to solve my problem and get my 500 back **Developer response:** Dear Customer, we are sorry to hear about your experience. Login to Neo Online Banking & follow these steps: Click on the Mailbox icon on the Top Right > Select a reason > Briefly describe your query/complaint. A reference number will then be generated instantly & you will receive an update from us via SMS/ Email within 1-3 business days. Regards. ### 1/5 — Asked for my phone and gave a self review *2022-03-29, version 3.3.15* This is my first time with a bank account here. When I received my card, the personnel asked for my ID and my phone. Then asked me to open the App Store on my phone, I did so, then he took the phone from my hand and himself submitted a five star review. When I asked what he was doing, he said nothing this is a part of it. This is highly unacceptable for me. You can ask ME to give YOU a review, I will do it myself, but, taking that right away from me is absolutely absurd. I wish I could take take back the five star review he gave. I was very happy with he app service, all of it was so quick and easy, but once I received my account opening card on my doorstep, the tables have turned after this incident. This is very intrusive, in fact, it is a crime to pose as your customer and give a review. **Developer response:** Dear UseMUF, we’re extremely sorry you had to go through this unpleasant experience. Please share your account number or CIF through direct message on Facebook/ Instagram, so that we can identify the individual. This is unacceptable and we will investigate this issue. ### 1/5 — Poor customer service *2021-12-15, version 3.2.36* They are so nice and cute before you open an account… thereafter… your request have been noted, someone will call within 24 hours… 3 months after… nothing! **Developer response:** Dear ebenous, we are sorry to hear about your experience. Please reach out to our 24x7 customer support team at 04 424 6666. ### 1/5 — Login problem *2021-04-15, version 3.1.0* Can’t login my account on iPhone?? Need to upgrade or something can’t use online banking on phone **Developer response:** Dear Husnali, sorry to hear about your experience. Please reach out to our 24x7 customer support team at 04 424 6666. ### 1/5 — Stucks all the time *2021-01-07, version 2.8.1* App is not responding and freezes all time for iphone ### 1/5 — Garbage Bank *2020-05-17, version 2.5* Save your time, spent 3 weeks waiting for an account to be activated. And one week to get the card itself! They were not upfront regarding their policies or requirements! And they demanded documentation that no other bank requires! That coupled with disgustingly slow service makes MashreqNeo a scam of a service and not worth anyone’s time. It took them two weeks to write a one paragraph response to a single question despite a 72hr window apparently. ### 1/5 — Wrost user experience *2019-09-28, version 2.0* App doesn't work on iPhone x, unable to upload documents. And website process is wrost I have seen so far, so confusing and complicated. Please test the user journey with some real user before launch. After 3-4 tries completely given up. Though the product sounds good. **Developer response:** Dear Customer, we apologize for the inconvenience caused. Please write to us at neoconnect@mashreq.com along with your mobile number & we will get back to you within 72 hours ### 1/5 — Worst *2019-09-23, version 2.0* Applied to mashreq Neo account took 7 days for the bank to deliver welcome kit with my card took all my info and ID and many questions. Told me to wait 5 days till account is active. It’s been 4 weeks, I called 3 times , emailed 2 times and all I got from this experience is the bank sending me advertisements in my email and mobile . **Developer response:** Dear Customer, we apologize for the inconvenience caused. Request you to please share the Case Reference number to help investigate your issue and we shall get back today ## Most praised reviews (10 highest-rated) ### 5/5 — Very easy *2023-05-04* Very good **Developer response:** Hello Customer, thank you for affirming your trust in the Mashreq Neo product. Nothing delights us more than to hear of the positive experiences our customers express through their reviews. We’re glad we could meet your expectations. Regards. ### 5/5 — Good *2022-12-31, version 3.3.56* Very good experience ### 5/5 — Transfer money *2022-08-20, version 3.3.40* Transfer money as fast as lighting speed. I am glad that my husband opened my account in Dubai’s #1 bank. **Developer response:** Dear NihalJiya, we really appreciate the kind sentiment. Mashreq Neo always aims to provide a pleasant and stress-free digital banking experience to all its customers. Thank you for your positive feedback. ### 5/5 — Love it *2021-12-22, version 3.3.3* Seamless ### 5/5 — Calendar Bug *2020-09-23, version 2.7* Dear team, There is a bug after the ios 14 update from 16th September The bug is. (Calendar logo is not working) There are many places where you need to put either your DOB or working since etc. where you have to put the exact date. Pressing on icon doesn’t pop up calendar. And once you put the data manually. Its not accepted. Kindly take a look into it. Regards **Developer response:** Dear customer, we apologize for the inconvenience caused. Yes, We are already working on this issue and shoud be resolved in a week. Kindly try creating Username/ password via Android device. If you are retrieving your Username/ resetting your password, please try via online : https://netbanking.mashreqbank.com/B001/NeoLogin.jsp; and then click on ‘Retrieve your Username’ or ‘Reset your password’ on the right ### 5/5 — The best *2020-09-01, version 2.7* The best! ### 5/5 — The best *2020-03-17, version 2.4* I love this account ### 5/5 — Great *2020-02-20, version 2.3.1* Great 👍 ### 5/5 — Worst service *2019-08-16, version 1.9* Its the worst service i have ever experienced, no customer support been almost 2 months applied for an account, got welcome kit after almost 10 days and card not active yet mailed multiple times always get a new reference number but no call...just want to cancel the account and never recommending anyone...numerous email and phone calls to the customer service very disappointed. **Developer response:** Dear Customer, we apologize for the inconvenience caused. Please write to us at neoconnect@mashreq.com from your email ID registered with Neo along with your mobile number & we will get back to you within 72 hours. ### 5/5 — Good *2019-03-12, version 1.6* Good worke mashriq bank --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*