# Mashreq Pakistan — Secure digital banking

> Digital banking app for seamless, secure, and Shari'ah-compliant financial management in Pakistan. (iPhone/iPad app by Mashreq Bank PSC.)

- Source: https://appshunter.io/ios/app/mashreq-pakistan/id6737812546 (this page in markdown: same URL + `.md`)
- Developer: [Mashreq Bank PSC](https://appshunter.io/developer/378549196)
- Category: Finance, Productivity
- Price: Free
- Rating: 4.60/5 from 82 App Store ratings · 8 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.1 · 226 MB
- Languages: American English
- Released: 2025-09-21
- Data updated: 2026-09-02
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/mashreq-pakistan/id6737812546/reviews.md

## What is Mashreq Pakistan?

Experience seamless, efficient and secure banking on the go with Mashreq. Trusted by millions globally, Mashreq brings you a global award-winning digital banking app designed to simplify your financial needs in Pakistan.

Mashreq combines innovation, Shari’ah-compliant values and advanced financial solutions - giving you an all-in-one digital banking app that makes managing money easier than ever.

Instant digital account opening: Open a bank account in just 5 minutes with a seamless onboarding experience — no paperwork and no branch visits required. Enjoy instant account setup and convenient banking anytime, anywhere.

Industry-leading returns in Pakistan: Access competitive profit rates through our high profit savings account offerings and flexible savings account solutions. Earn up to 11.5% profit on your Islamic Savings Account while managing your current account banking needs anytime, anywhere.

Islamic-first banking: Discover trusted Islamic banking solutions built around your values. Mashreq offers secure Islamic banking services with Shariah-compliant financial offerings and modern digital convenience.

Highest transfer limit: Send up to PKR 10 million daily with ease using Mashreq’s secure money transfer features. Transfer money quickly, safely and conveniently through the app.

All-in-one solution: Apply for a debit card, transfer funds and manage utility bills seamlessly across 4,000+ billers directly from the mobile app.

Exclusive rewards: Enjoy 10%* cashback on grocery store purchases with your Mashreq Mastercard Debit Card and Mashreq PayPay Debit Card, capped at PKR 5,000 per month.

Free** ATM withdrawals: Withdraw cash across 19,000+ ATMs nationwide at no additional cost with convenient ATM withdrawal access.

Secure banking: Enjoy encrypted transactions, advanced protection and a secure banking app experience designed to keep your finances safe.

24/7 customer support: Get instant support though the in-app chat support or visit our website for assistance.


Why choose Mashreq Pakistan?
Convenience: Convenient, cutting-edge banking. Anytime, anywhere
Innovation: Rise with the best Islamic digital solution globally 
Security: Bank with confidence and peace of mind
Commitment: Rising together, committed to a vision of an empowered Pakistan

Get the best in-app experience, offering unmatched convenience and making your banking experience seamless and hassle-free. 

Become a part of the global award-winning Mashreq platform today and experience smarter banking built for your everyday needs.

*Grocery cashback is applicable on current accounts only. Monthly cashback cap of PKR 5,000 per customer. T&Cs apply: mashreq.com/pkgrocerycashbacktncs 

**Standard 1 link fee charged at the time of transaction will be reimbursed to your account within 1 week.

## Key features

- Instant digital account opening
- Industry-leading returns on accounts
- Shari'ah-compliant banking solutions
- High daily transfer limits
- Debit card application
- 4,000+ biller payments
- Free ATM withdrawals
- 24/7 customer support

## Recent user reviews (8 of 8)

All indexed reviews: https://appshunter.io/ios/app/mashreq-pakistan/id6737812546/reviews.md

### 5/5 — Best BANKING APP in Pakistan.

*2026-08-03*

I used multiple Apps meezan, allied , HBL but its best among all probably best banking App

**Developer response:** Hi HamzaSheraz, 
Thank you for your positive feedback, It’s always a pleasure to serve you. If you ever need further assistance, we’re just a message away.

### 1/5 — Very poor service

*2026-07-28*

It’s a very poor bank hell poor customer service I opened a account and still it’s under review even it’s more then 1 month I have complaint 5 times butt every time they close the complaint without resolving it

**Developer response:** Hi Mdkashi, 
We're sorry to hear about your experience and understand how concerning this must be. Kindly reach out to us through the Mashreq Pakistan Facebook page with your details. Our team will review your case and assist you further.

### 5/5 — Zac

*2026-07-28*

Great Service

**Developer response:** Hi Zahidsworld, thank you for your wonderful 5-star rating! We truly appreciate your support and are always here to assist you.

### 1/5 — This is worst bank of PAK

*2026-07-07*

Hey everyone,
I am writing this post to urgently warn all of you to stay far away from Mashreq Bank Pakistan. They are operating with zero accountability and have absolutely pathetic customer service.
Here is the nightmare I am currently going through:
📍 The Incident
Today, I tried to book an online airline ticket worth PKR 278,000.
 Payment Method: I used the 1Link voucher option through the Mashreq Bank app.
 The Result: The transaction was successfully processed on my end, and the entire amount of PKR 278,000 was deducted from my account.
📍 The Issue
Despite the money being deducted, the airline app showed that the payment failed. When I re-entered the same 1Link voucher number into my Mashreq app to check, it shockingly showed as "Unpaid", even though my account balance had already been slashed.
 Airline's Response: I immediately contacted the airline. They checked their system and confirmed they never received the payment.
 Mashreq Bank's Response: When I finally got a hold of them, they casually mentioned there was an "issue with the transaction," acknowledging the glitch but offering no immediate solution.
📍 The Ghost Customer Service
This is where it gets worse. Mashreq Bank Pakistan has NO proper customer service number where you can reach a human being for urgent matters.
 If you email them or drop them a message, they take up to 50 days just to give a basic reply!
 Meanwhile, my nearly 3-lakh rupees are stuck in limbo, I have no airline ticket, and there is no timeline for when my refund will be processed.

FINAL VERDICT: Mashreq Bank Pakistan is a completely unreliable, third-class, and incompetent bank. If you value your hard-earned money and peace of mind, DO NOT use this bank for any major transactions. Your money can disappear into a black hole, and you will be left completely helpless with no one to call.

Please bump this post for visibility so others can save themselves from this mental agony.
Has anyone else faced this with Mashreq Bank? How did you get your dispute resolved?

**Developer response:** Hi Ab2314,
We're sorry that you've had this experience. Please be assured that your case is being actively reviewed by our team. Kindly allow us some more time while we work towards a resolution. We'll share an update with you as soon as possible. Thank you for your patience.

### 4/5 — Unable to complete registration

*2026-02-23*

I cannot get past the self declaration screen since there is no button available for acknowledgment of if there is at the bottom I cannot scroll down to it, because as soon as I click on anywhere on the screen, it takes me back to point where I select personal savings and hit the next button.

Please assist me

**Developer response:** Hi Amirjanidegr8,
We’re sorry to hear about the difficulty you’re facing and understand how inconvenient this must be for you.

Please register your complaint through our website at: www.mashreq.com/en/pk/help/complaints/
 so our team can look into this matter further. 

You may also contact us via the Mashreq Pakistan Facebook page, and our team will be happy to assist you.

### 1/5 — OTP error

*2026-02-20*

I opened account from using link from My MASHREQ UAE application in this MASHREQ PAKISTAN application. Account smoothly activated, but for transaction or any other service need to register device, for that Otp is not coming to register mobile number on sms. I raised complaint on email. But no response since last week.

**Developer response:** Hi Customer,
We understand how concerning this is to you and are here to help. Your satisfaction is our priority. We’re working on this issue and will provide you with an update shortly. Thank you for your patience.

### 1/5 — Can’t scan my CNIC

*2025-10-08*

Whenever I click on scan document in shows a loading icon for a while and then leaves at the same stage. This goes on in a loop. Not able to proceed further

**Developer response:** Hi Nicknameer10, 

We understand how concerning this is to you and are here to help. 
Please DM on our Instagram handle @mashreqpakistan OR register your complaint via our website: www.mashreq.com/en/pk/help/complaints/. 

Our team will look into this promptly.

Regards

### 1/5 — Worst

*2025-10-01*

I have not seen worse app than this, in device registration it fails to capture fingers even if it does after several attempts screen goes blank and freezes the app. Your helpline is worst too . I want to close account

**Developer response:** Hi Faysal, 

We are sorry for the inconvenience, and are here to help. 

Please DM on our Instagram handle @mashreqpakistan OR register your complaint via our website: www.mashreq.com/en/pk/help/complaints/. 

Our team will look into this promptly

## Frequently asked questions about Mashreq Pakistan

### How secure is Mashreq Pakistan?

Mashreq Pakistan prioritizes security with encrypted data and top-level digital protection. The app is designed for secure banking, giving users peace of mind.

### What are the benefits of using Mashreq Pakistan?

Users benefit from convenient, cutting-edge banking anytime, anywhere, innovative Shari'ah-compliant solutions, and the confidence of secure transactions. It offers an all-in-one solution for managing finances.

### Can I open an account instantly with Mashreq Pakistan?

Yes, you can open a bank account in just 5 minutes with Mashreq Pakistan, requiring no paperwork or branch visits. This instant digital account opening is a key feature.

### What are the transfer limits for Mashreq Pakistan?

Mashreq Pakistan offers the highest transfer limit, allowing you to send up to PKR 10 million daily with ease. This facilitates large transactions conveniently.

### Does Mashreq Pakistan offer free ATM withdrawals?

Yes, Mashreq Pakistan provides free ATM withdrawals at over 19,000 ATMs across Pakistan. This offers significant cost savings for users.

### Is Mashreq Pakistan available on multiple devices?

Mashreq Pakistan is available on iPhone, iPad, and iPod devices. This ensures accessibility for a wide range of Apple users.

### How often is Mashreq Pakistan updated?

The latest version of Mashreq Pakistan is 2.7.0, which was last updated on March 17, 2026. This indicates regular updates to improve the app's functionality and security.

### What kind of customer support does Mashreq Pakistan offer?

Mashreq Pakistan provides 24/7 customer support through the bank app, featuring a chatbot and IVR support for instant assistance. This ensures users can get help whenever they need it.

## Version history (last 5 releases)

### 2.18.0 — 2026-08-31

Bug fixes and minor enhancements.

### 2.17.0 — 2026-08-18

Choose to show or hide your balance on the home screen, whenever you like
Our complaint lodgement journey has been enhanced to give you the best user experience
Plus, a number of fixes and improvements behind the scenes

### 2.16.3 — 2026-08-14

Choose to show or hide your balance on the home screen, whenever you like
Our complaint lodgement journey has been enhanced to give you the best user experience
Plus, a number of fixes and improvements behind the scenes

### 2.14.0 — 2026-07-20

Bug fixes and minor enhancements.

### 2.13.0 — 2026-07-07

Bug fixes and minor enhancements.

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All apps by Mashreq Bank PSC: https://appshunter.io/developer/378549196

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*