# Mashreq Securities — user reviews > 40 indexed App Store user reviews of Mashreq Securities by Mashreq Bank PSC, rated 1.70/5 from 3 ratings. - Source: https://appshunter.io/ios/app/mashreq-securities/id1166470359/reviews - App overview in markdown: https://appshunter.io/ios/app/mashreq-securities/id1166470359.md - Rating breakdown: 5★ 0 · 4★ 0 · 3★ 1 · 2★ 0 · 1★ 2 ## Newest reviews (17 of 40) ### 1/5 — Worst app from mashreq *2024-10-21, version 4.0.1* I started the trading account with Mashreq as they normally have the best mobile apps for banking. But this Mashreq Trade app appears to be from few generations behind and is so laggy and even the sign in is such a hassle. It's almost like they don't want people to use this app. ### 1/5 — Stuck on Enter the OTP sent to *2024-10-05, version 4.0.1* App stuck on Enter the OTP sent to And no OTP is received. Although details are correct. ### 1/5 — Upgrade *2024-08-27, version 4.0.1* Please upgrade the biometric sign in. The option is available but not working. Also, make the UI little bith smooth. ### 1/5 — Worst app *2024-07-17, version 4.0.0* A total disappointment …doesn’t work with iPhones… and technical team will take months to resolve a glitch in the system.. utter failure.. ### 1/5 — Timetravel app that takes you to 2005 *2024-07-12, version 4.0.0* This app takes you back to 2005! I hated the trading experience because of how much this app keeps lagging and shutting down by itself. Need to be more reliable and more user-friendly. For starters why is there no face ID feature! ### 1/5 — the worst finance app *2024-07-10, version 4.0.0* The application so basic and I wish you didn’t even update the old version better. The watching list can’t be edit easily. No analysis tools. Wondering how Mashreq Bank have this app ????? ### 1/5 — Worst App *2024-03-21, version 2.6* I am surprised to see a market leading bank with innovative technological breakthrough in the banking sector having one of the worst app for securities trading. It’s so primitive in nature and with lots of glitches. If this app is the only gateway to trade on the stock market, then I’m sorry I made a mistake by opening this trading account. I would rather use another established stock brokerage company. Note to MashreqSecurities. Update and evolve your software otherwise you will lose all your trading accounts members. ### 1/5 — Very bad I can’t open this app 👎🏻 *2024-01-28, version 2.6* Can’t connect the server. Very bad service ### 1/5 — U able to sign up securities account *2023-11-20, version 2.6* Unable to sign up for securities account.. and this app is not even letting me log in or sign up.. totally waste ### 1/5 — Wasting our time *2023-10-25, version 2.6* This application serve have some issues ### 1/5 — Worst app *2023-06-13, version 2.6* Not usable and not workable and still asked by the bank to use it….what a pathetic service and app ### 1/5 — Useless *2023-05-23, version 2.6* Its such a useless app! Tons of glitches and errors. Nothing shows. Utterly disappointed. ### 1/5 — Worst application *2023-05-19, version 2.6* I have seen so many poor applications but let me assure you mashreq trade is on top , it never worked and I believe it will never work ### 1/5 — Worse security interface *2023-03-11, version 2.5* Dear mashreq, We are spending lots of money as a fee , and you are provind such a worse application for trading . Go and check other brokers application. Kindly change the look and usability of your application before your customers change to other broker. ### 1/5 — Poor App *2022-12-24, version 2.5* I regret why I opened a trading account with Mashreq. I haven’t used it even a single time in last 4 months. Whenever I try to open the app, it says cannot connect to the server. ### 1/5 — Need lot of improvement *2022-10-13, version 2.5* Why mashreq is promoting this App on their Banking App when this APP is not at all usable Lots of glitches, I bet non of the mashreq employees or management team has tested this App, it’s completely waste of resources, Hope this word reaches right people and you will improve this App, I am looking to use it, Once it gets improved ### 1/5 — Not working at all *2022-10-10, version 2.5* Too bad, “cannot connect to the server” always. Poor tech ## Most critical reviews (10 lowest-rated) ### 1/5 — Money trapped *2025-07-31, version 4.0.4* I really can't login. No idea how money can be taken out. Money is stuck and unable to login always. Quite obviously having a trading platform is not Mashreq bank's cup of tea. ### 1/5 — Very bad interface *2025-07-26, version 4.0.4* Very bad interface. The logging itself take so much time with no indication where the OTP is sent to ### 1/5 — No improvement *2025-06-16, version 4.0.3* 1.Older interface 2.application cannot open after 12 pm to 8 am(otp not generating) 3.No improvement in software 4.no proper graph and leading news to customers 5.All the time otp requires 6.Not linked with UAE pass 7.Only for just buy and sell(even sometime you cannot sell desired time). 8.Never sees like these type of from a leading bank(even mashreq share prices also increasing all the time) ### 1/5 — Very worse app in can’t believe mashreq is doing nothing to fix the problem *2025-05-26, version 4.0.3* Please app developers see all the negative feedback and work on your app it’s not so hard to read user’s comments unless you know the problem and don’t want to work on just tell the users that your not willing to work on your app cause it’s one of the worst app I have used logging in is a hustle ### 1/5 — Password change isnt working *2025-05-20, version 4.0.3* Password change screen is moving ahead and even does not show any dialogue or any messages. It’s completely stuck pl chk and rectify. App is pathetic , unfortunately Mashreq doesn’t care since lon there is no update. Cant login in to my account ### 1/5 — Not supporting application *2025-05-19, version 4.0.3* Can’t login the application ### 1/5 — Very very bad *2025-04-26, version 4.0.3* I am invested in Mashreq securitity now I can’t open the app they are telling me create new password I tried lot of time but it’s not working then why they make a investing app very very disappointing ### 1/5 — Worst Platform to Trade *2025-04-07, version 4.0.3* Epitome of bad interface. ### 1/5 — Horrible *2025-03-04, version 4.0.3* For such a reputable bank the application is beyond disappointing! ### 1/5 — Worst app *2024-12-30, version 4.0.2* Extremely slow and after 1 day use this app can't reopen. I closed the app fully many times then when I reopen then it hangs on the splash screen and a loading icon keeps showing in the bottom for many minutes. I tried with mobile internet and WiFi too. Such a shame for lazy developers. ## Most praised reviews (4 highest-rated) ### 5/5 — Now update is working well *2024-08-08, version 4.0.1* Latest update wasn’t working well but thanks for mashreq team who communicates with me over phone to support. Now App is working perfectly. Thanks ### 4/5 — New update *2024-08-30, version 4.0.1* Good that mashreq updated their app to new version, I would like to see advanced chart version soon ### 4/5 — Regarding new app update. *2024-07-09, version 4.0.0* Thanks for the new update. The user interface is becoming better. Please check the biometric verification process. Still can’t login with biometrics only. Normal login is working perfectly.Also the portfolio data is not showing fully. ### 3/5 — Tokens not copied in the app *2021-01-11* Dear Developers, Its will be great if you add the tokens sent to access in to the app so it's can be automatically input in the login every time I use the app I get the SMS and I copey it manually to paste it into the app. Secondly, I try to log in from Ipad, and it does not show all the activities like the iPhone ver. Kindly ask you to make a video that educates how to use the app. Best Regards --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-15.*