# MASmobile FLEX — user reviews > 26 indexed App Store user reviews of MASmobile FLEX by Honeywell International, Inc.. - Source: https://appshunter.io/ios/app/masmobile-flex/id1517999227/reviews - App overview in markdown: https://appshunter.io/ios/app/masmobile-flex/id1517999227.md ## Newest reviews (11 of 26) ### 1/5 — Repeatedly fails *2023-12-26* This app constantly freezes up and prevents you from logging in, rendering it literally worthless. **Developer response:** Thank you for sharing your feedback. We apologize for the inconvenience caused by the app freezing and preventing you from logging in. Your concerns are important to us, and we're actively working to address these issues to enhance the app's stability and functionality. For further assistance or to provide additional feedback, please contact your central station directly. We appreciate your patience and understanding. If you have any additional feedback or specific concerns, please let us know. Thank you! ### 1/5 — App is broken *2023-12-21* Face ID not available and when you put an account on test, I get an error. What used to be fast is now painfully slow. Please revert the update ASAP or fix the app. **Developer response:** Thank you for your feedback. We apologize for any inconvenience caused by the recent update. We understand how frustrating it can be when Face ID is not available, and when errors occur while putting an account on test. Please note that the biometric login feature can be enabled or disabled by the central station. We recommend reaching out to them directly to address your concerns and provide feedback. We appreciate your patience and understanding as we work to improve the app's functionality. If you have any additional feedback or specific concerns, please let us know. Thank you! ### 1/5 — Doesn’t work after update *2023-12-20* Every time they update something doesn’t work and now I can’t even login I wish I could go back several versions to when I could actually use it **Developer response:** Thank you for sharing your feedback. We apologize for the inconvenience caused by the recent updates. We understand how frustrating it can be when the app doesn't work as expected, especially when login issues occur. Your input is important to us, and we're actively working to address these problems to improve the app's functionality and stability. For further assistance or to provide additional feedback, please contact your central station directly. We appreciate your patience and understanding. If you have any additional feedback or specific concerns, please let us know. Thank you! ### 1/5 — Why? *2023-12-13* Don’t you check your updates before sending them out? App is completely useless now. Will not pull up accounts **Developer response:** Thank you for your feedback. We apologize for the inconvenience caused by the recent update. We understand how frustrating it can be when the app does not work as expected and accounts do not pull up. Your input is important to us, and we recommend reaching out to your central station directly to address your concerns and provide feedback. We appreciate your patience and understanding as we work to improve the app's functionality. If you have any additional feedback or specific concerns, please let us know. Thank you! ### 1/5 — Login problem *2023-03-29* It keeps on logging me out every time my phone locks. When I go back to check my testing history I have to login again and enter the account information again. It’s a hassle. Is there a way to fix this? **Developer response:** Thank you for sharing your feedback. We understand how inconvenient it can be to log in every time your phone locks and to enter account information repeatedly. This security measure ensures that your sensitive data remains protected. To streamline your experience, we recommend enabling the biometric login feature, which can be activated by your central station. This will allow you to use facial recognition or fingerprint authentication for quicker access. For further assistance or to provide additional feedback, please contact your central station directly. We appreciate your patience and understanding as we continue to improve the app's functionality. If you have any additional feedback or specific concerns, please let us know. Thank you! ### 1/5 — Almost Useless *2023-01-13, version 2.0.11* Why are they replaced The previous version with this app is beyond me. Not only does it log you out after a couple of minutes, forcing you to sign back in,… But it completely fails after a few uses making it utterly useless. You have to delete the app and constantly reinstall it….. ### 1/5 — Logout feature problems!!! *2022-12-20* The automatic logout if you go to a different screen on the iphone is extremely frustrating. I could see a 5 minute logout, but not instant. I’m using an iPhone. It also doesn’t have the option that the android has for past account lookup, such as the last 5 accounts. If searching for a simple last name, it won’t bring up anything that starts with the letter, instead pulls up all accounts starting with the letter A. Please update the logout to have options and add the feature to iOS. It would be great to possibly search by street name too but I understand if that is left out for a reason. On android version, it doesn’t show the full address with the zip code **Developer response:** Thank you for your feedback. We understand how frustrating the automatic logout can be when switching screens on your iPhone. Due to iOS limitations, non-media related apps have constraints on how long they can remain active in the background. This security measure helps protect your data. To streamline your experience, we recommend enabling the biometric login feature, which can be activated by your central station. This will allow you to use facial recognition or fingerprint authentication for quicker access. Additionally, we're pleased to inform you that new search capabilities are already available in the latest version of the app. These enhancements are designed to improve search functionalities, including past account lookup and search by street name. We appreciate your patience and understanding as we continue to improve the app's functionality. For further assistance or to provide additional feedback, please contact your central station directly. If you have any additional feedback or specific concerns, please let us know. Thank you! ### 1/5 — App crashes *2022-11-06, version 2.0.9* App crashes intermittently when pressing the History button. But tech support refused to acknowledge there is a problem. ### 1/5 — This app still stinks *2022-08-19* This app still stinks. I go into history and it won’t let me back out. **Developer response:** Thank you for your feedback. We'd like to hear more about your concern if it is still a problem. The best way to address this may be to contact your central station to report the issue. ### 1/5 — Not working *2022-06-15* Unable to put accounts on test from app. Minimum acct accessibility **Developer response:** Thank you for sharing your concern. I would recommend you contact your central station for assistance to this specific behavior you're reporting. This would be the best way to ensure that you're able to access the accounts needed. ### 1/5 — Terrible *2022-05-31* What a good job of making an app prettier but completely useless. Logs me out after 2 min. Have to keep logging back in to check history, which is the main reason I use this. **Developer response:** Thank you for your feedback. Signing a user out by way of session expiration is a security measure intended protect the data in the app from unauthorized use. With that said, there are a few points here. 1) Leaving the app opened (in the foreground) and the device display on, sessions will automatically be renewed and will not cause you to have to login again, 2) sending the app to the background while using another app or turning off the device display, the session duration will be at the mercy of the platform specific restrictions and limitations for apps background processing, and 3) although superseded by the platform specific restrictions and limitations, there is a background idle timeout setting in the system options for the app that your central station may consider increasing for you. ## Most critical reviews (10 lowest-rated) ### 1/5 — Such a pain to try and use *2025-01-07* Makes you enter your password to do anything, login, put account in test, take out of test. If you want to check signals and you pull out your phone after just a few minutes you have to login again but it won’t let you, you have to force the app to close and then re open and login again. **Developer response:** Thank you for sharing your feedback. We understand that entering a password frequently can be inconvenient. To address this, our app supports biometric login (such as fingerprint or facial recognition), allowing you to bypass typing your password for ease of access. Security is paramount, especially when handling sensitive data. As part of our security measures, we limit idle time to protect your information. For further assistance or to provide additional feedback, please contact your central station directly. We're committed to improving your experience. Thank you for your understanding. ### 1/5 — Who to send feedback? *2024-10-03* This used to be stable and it used to work. Now the interface is harder to navigate, harder to use, harder to see, buttons don't work and it logs me off in the background without warning. Why do I need to enter my password so many times???? If a site has 10 accounts, I have to enter my passcode 10 times. This borders on ridiculous. Technicians in the field don't have time for this. We're up on ladders or trying to solve an issue in a million square foot facility where we could be a kilometre from the keypad. Please fix the show password button. Please fix the autologoff; at least show a dialogue or popup when it logs me off in the background so that I don't try to use it thinking that it's still logged on, which causes it to crash. ### 1/5 — Horrible support *2024-05-15* So first there was no biometrics sign in. Then there was. Now there isn’t. This app is horrible. Should of left the old one. **Developer response:** Thank you for sharing your feedback. We apologize for any inconvenience you've experienced with the biometric sign-in feature. The ability to enable or disable biometric login can be controlled by the central station. We recommend reaching out to them directly to address your concerns and provide further feedback. We are committed to improving your experience and appreciate your patience and understanding. If you have any additional feedback or specific concerns, please let us know. Thank you! ### 1/5 — Updated on its own and not good *2024-04-11* The new update is horrible. No biometrics login. The search needs to be almost exact. Need to specify caps or lower case. Wish it didn’t update. ### 1/5 — Unusable *2024-04-05* As someone who does multiple fire inspections daily, this app is literally worthless. It repeatedly freezes up and locks you out constantly. While they do have alarm on test.com., it’s difficult to navigate on a mobile device. I do not know why they have made no attempt to remedy this problem. Good Luck ### 1/5 — Unfriendly *2024-03-24* Sign in manually, no more Face ID for anything. **Developer response:** Thank you for your feedback. We apologize for the inconvenience caused by the manual sign-in process and the lack of Face ID functionality. Please note that the biometric login feature can be enabled or disabled by the central station. We recommend reaching out to them directly to address your concerns and provide feedback. We are committed to improving your experience and appreciate your patience and understanding. If you have any additional feedback or specific concerns, please let us know. Thank you! ### 1/5 — Old version better do not uninstall it *2024-03-18* The old version of MAS web that is no longer available worked better. This version requires you to sign in for everything. Sign in to put test time sign in to remove test time sign in when you open the app after 5 minutes. App locks up on sign in have to close and reopen then sign in again. Has facial recognition sign in option that stopped working after 1 week of use. Uninstalling and reinstalling since I’m forced to use this version now. May use the web version on my phone which is not friendly if issue persists. **Developer response:** Thank you for sharing your feedback. We apologize for any inconvenience you've experienced with the current version. The previous version may have been more stable for some users, and we are continuously working to improve the current app. Regarding the frequent sign-ins, we offer biometric login as an alternative; however, this feature can be enabled or disabled by the central station. We recommend contacting them directly for assistance and to address your concerns. Your input is valuable, and we appreciate your patience as we work to enhance the app's stability and user-friendliness. If you have any additional feedback or specific concerns, please let us know. Thank you! ### 1/5 — Never works well *2024-03-07* Never really worked very well. Then the new update came out and now I have to type in my password every time with no option for face recognition. **Developer response:** Thank you for your feedback. We apologize for the inconvenience caused by the issues you've experienced and the need to type in your password every time. Please note that the biometric login feature can be enabled or disabled by the central station. We recommend reaching out to them directly to address your concerns and provide feedback. We are committed to improving your experience and appreciate your patience and understanding. If you have any additional feedback or specific concerns, please let us know. Thank you! ### 1/5 — Bugs *2024-02-09, version 2.1.4* Still has bugs and still crashes. Also face recognition stops working ### 1/5 — Screwed up now *2023-12-29* This release screwed up this app. What a joke now! You think you would preview what happens prior to rolling out an update! **Developer response:** Thank you for sharing your feedback. We apologize for any inconvenience caused by the recent update. We understand how frustrating it can be when the app doesn't work as expected. Your input is important to us, and we're actively working to address these issues to improve the app's functionality and stability. For further assistance or to provide additional feedback, please contact your central station directly. We appreciate your patience and understanding. If you have any additional feedback or specific concerns, please let us know. Thank you! ## Most praised reviews (5 highest-rated) ### 3/5 — Average *2024-11-06, version 2.1.11* For techs in field, having remote access to the central station is amazing, this app has so many bugs. It always forgets your biometric settings resulting in a full removal and re install ### 3/5 — Problems signing in *2023-11-04* Face ID no longer signs in with the new iOS Only with my typed in password **Developer response:** Thank you for sharing your feedback. We're sorry to hear about the issues with Face ID not working on the new iOS. The biometric login feature can be enabled or disabled by the central station, so we recommend reaching out to them directly to address this concern. We appreciate your patience and understanding as we work to improve the app's functionality. If you have any additional feedback or specific concerns, please let us know. Thank you! ### 3/5 — Has its ups and downs over the previous version *2022-12-15* Pluses: 1. Face ID makes logging in easier. 2. Option to extend an existing test so you no longer have to clear & re-set an account on test if you need more time. Minuses: 1. Auto-logout after only two minutes when app is running in the background, would like to see an option to adjust the auto-logout time. 2. Rather clunky when using the pull-down to refresh the history and taking an account out of test, would like to see that improved. **Developer response:** Thank you for your detailed feedback. We appreciate both the positives and areas for improvement that you've pointed out. The auto-logout feature is a security measure to protect your sensitive information, especially due to iOS limitations on how long non-media related apps can remain active in the background. However, we understand how this can be inconvenient. To make logging in easier, we recommend enabling the biometric login feature, which can be activated by your central station. Regarding the history refresh and taking an account out of test, we are continuously working to improve the app's functionality and user experience. For further assistance or to provide additional feedback, please contact your central station directly. If you have any additional feedback or specific concerns, please let us know. Thank you! ### 2/5 — Not retaining site data *2022-12-21* You put the site on test, then when you go back on the app to check signals or take off test it doesn’t keep the site you’re working on, on the screen. You then have to log in, enter the site name or chip number again to get back to the site. Would be more efficient to keep the site on screen to save time finding it again every time like the old app. ### 2/5 — Like the old app better *2022-04-04* In this app if a site has multiple accounts tied to it the history for all accounts linked shows up under every account. It does not keep them separated which makes the app useless to a tech trying to check history on 1 account. When it showing history for 2,3,4,5 accounts all it its history. If its going to be this way they should add a button like the desktop version has to look at site or c/s# history. 2ND REVIEW The improvements to the app are better but you removed the refresh button on the history page. Now you have to back out of history and go back in for the history to refresh the history. **Developer response:** We appreciate your feedback. In version 2.0.7, there are two considerations that may help address your concern. 1) There is a system option in MASterMind to display event history in the app for only the selected system, and 2) the same system option may be used to display event history in the app for the site, but with a new opportunity in the app to filter for only user selected systems. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*