# Massage at home \| Urban — Book mobile massage & beauty

> Mobile massage, beauty, and wellness treatments delivered to your home. (iPhone/iPad app by Urban Massage Ltd.)

- Source: https://appshunter.io/ios/app/massage-at-home-urban/id917672501 (this page in markdown: same URL + `.md`)
- Developer: [Urban Massage Ltd](https://appshunter.io/developer/879236354)
- Category: Lifestyle, Health & Fitness
- Price: Free
- Rating: 4.80/5 from 609 App Store ratings · 182 written reviews indexed
- Age rating: 17+
- Requires: iOS 15.1 · 179 MB
- Languages: American English
- Released: 2015-02-04
- Data updated: 2026-06-21
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/massage-at-home-urban/id917672501/reviews.md

## What is Massage at home | Urban?

Relax, you’re home.
Urban brings a human touch to city life – with massage, beauty and wellness treatments delivered to your door in as little as 60 minutes.

Choose from over 50 services, including deep tissue massage, facials, manicures, physio and more. A trusted, fully equipped therapist comes to you – no rushing, no traffic, no stress.

Available in London, the South East, Manchester, Birmingham, Liverpool, Glasgow and Edinburgh.

Making life in the city better – one massage at a time
- Massage at home: Choose from 15+ styles including deep tissue, relaxing, pregnancy, sports and sleep-focused
- Beauty treatments: Book facials, manicures, waxing, brows, lashes and more – all from trusted professionals
- Osteopathy & physio: No referral needed – degree-qualified experts treat you in your own space
- Vitamin drips: In partnership with Get A Drip – delivered by NMC-registered nurses
- 4,000+ vetted therapists: All insured, qualified and reviewed by real clients

A smoother way to book self-care
• Add your address
• Pick your treatment
• Choose your therapist
• Track their arrival in real time

Your space, your rules
Light your favourite candle. Put on your playlist. Adjust the lighting just how you like it. Urban brings the spa to your space – calm, quiet and completely yours.

City life, with a human touch
• Over 1.3 million treatments delivered
• 4.92 average rating
• 537,000+ five-star reviews
• Trusted by 250,000 clients
• Featured in Marie Claire, The Times, TimeOut, TechCrunch

Download Urban and take a moment to feel better – without leaving home.

## Key features

- Mobile massage and beauty treatments
- Over 50 services available
- Vetted and insured therapists
- Real-time therapist tracking
- Osteopathy and physiotherapy services
- Vitamin drip treatments

## What do users think of Massage at home | Urban?

Overall sentiment: mixed

**Pros**

- 🤩 Convenient home service
- 👍 Easy booking process
- 💆‍♀️ High-quality massage therapists
- 🕰️ Wide range of appointment times
- 🏆 Excellent customer service

**Cons**

- 🚨 Unreliable service (cancellations, no-shows)
- 💰 Overpriced services
- 🔍 Lack of transparency (qualifications, policies)
- 🤖 Poor app performance and bugs
- 🗣️ Unresponsive customer support

**Commonly reported bugs**

- Payment issues (double charges, failed transactions)
- Booking process glitches (unable to select time slots)
- App crashes and freezes
- Inconsistent app updates causing loss of functionality

**Most requested features**

- Ability to book multiple services at once
- Option to view therapist qualifications
- Improved in-app communication with therapists
- Expanded service coverage beyond major cities

## Recent user reviews (10 of 182)

All indexed reviews: https://appshunter.io/ios/app/massage-at-home-urban/id917672501/reviews.md

### 1/5 — Very complicated

*2026-06-05, version 10.0.4*

Hard to use this app…

### 1/5 — The massage therapist cancelled / NEVER AGAIN!!!

*2026-05-09, version 10.0.4*

The massage therapist shows availability on the date and time you want . Once you pay you get a text that she is not available and she can do the next day. Thats so bad and selling something you don’t have. Refunds take 5 days . I booked a massage from a different app . Never again

### 5/5 — Daniel T

*2026-04-28, version 10.0.4*

Excellent, professional and highly recommend if you book him

### 1/5 — Totally rubbish

*2026-04-02, version 10.0.4*

This used to be a great app but in the recent weeks it’s been bought by a company called Soothe and they downgraded the quality at every level but the prices are higher…. Not fair for the clients nor the therapists who use the platform. I don’t recommend

### 3/5 — Recent decline

*2026-03-20, version 10.0.3*

Having used Urban since its launch and recommending it to many people over the years, it has been sad to see its recent decline in quality. The app no longer user friendly, there has been a noticeable loss of experienced pros and some services no longer supported (in London) due to a lack of professionals willing to work for them. Please fix this situation!

### 1/5 — You let me rate the app

*2026-03-07, version 10.0.3*

But not the therapist

### 1/5 — Unfair Pay Cut for Practitioners

*2026-02-13, version 10.0.1*

Urban chose to reduce practitioners’ take rates instead of increasing client prices — despite inflation and rising costs in London.

Everything has become more expensive, yet therapists are expected to absorb the difference while the platform protects its margins. Calling this “sustainability” doesn’t change the fact that it’s a pay cut for the people doing the actual work.

Very disappointing decision.

### 1/5 — Last minute cancellation when it’s needed

*2026-02-06, version 10.0.1*

This app is good as long as you have a therapist who can navigate around a city. The use of common sense is optional and truly disappointing when you have been waiting for a message the whole day and the therapist cancels last minute.

### 5/5 — Superb sports massage

*2026-01-31, version 10.0.1*

I had Mark B give me a sports massage and it was excellent. He arrived nice and early, set up so he was ready to start at the time and he was extremely polite. The massage was very impressive and he always checked in to see if the pressure was ok. Would highly recommend him

### 2/5 — Nail technician didn’t turn up

*2026-01-08, version 10.0.0*

I rushed home from work and they were a no-show. No message either. I had to message an agent through the app instead. Really disappointed and won’t be using again. 

They also block you from giving 1 star so be careful.

## Frequently asked questions about Massage at home | Urban

### What kind of services can I book through the app?

You can book a wide range of services including over 15 styles of massage (deep tissue, relaxing, pregnancy, sports), beauty treatments like facials, manicures, and waxing, as well as osteopathy, physiotherapy, and vitamin drips. The app offers over 50 different treatment options.

### How does the booking process work?

The booking process is designed to be smooth and simple. You'll add your address, pick your desired treatment, choose a specific therapist, and then you can track their arrival in real time. This allows for a stress-free experience without leaving your home.

### Are the therapists qualified and trustworthy?

Yes, the app features over 4,000 vetted therapists who are all insured, qualified, and reviewed by real clients. They are degree-qualified experts for services like osteopathy and physio, and NMC-registered nurses administer vitamin drips.

### What areas is the app available in?

The app is currently available in major cities across the UK, including London, the South East, Manchester, Birmingham, Liverpool, Glasgow, and Edinburgh. This allows users in these urban areas to easily book in-home treatments.

### Is there a cost to download and use the app?

The app itself is free to download and use. The cost is associated with the specific treatments you book through the platform. Prices vary depending on the service and duration selected.

## Version history (last 5 releases)

### 10.0.4 — 2026-03-26

• Implement referral share link with descriptive metadata
• Upgrade PayPal integration via Braintree module
• Extend address suggestion flow with additional address detail requests
• Apply general performance optimizations and bug fixes

### 10.0.3 — 2026-02-27

This update includes a hotfix addressing an issue related to our third-party push notification provider.

### 10.0.2 — 2026-02-26

• Improved Checkout.com payments on iOS (AMEX fix) and better Apple Pay handling.
• Booking and availability improvements for more reliable scheduling.
• Smarter address suggestions and better handling of multiple booking frequencies.
• Basic glass design support and clearer error messages.
• Better push and in-app notification handling (Iterable support).

### 10.0.1 — 2026-01-26

• Resolved issues affecting third-party push notification delivery
• Minor fixes and improvements

### 10.0.0 — 2025-12-01

Thanks for using Urban! We’re always making changes to make the app even better and fixing bugs when they come up. Keep your updates on to make sure you’re running the latest version.

## Apps similar to Massage at home | Urban

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [Urban Company: Home Services](https://appshunter.io/ios/app/urban-company-home-services/id1032480595) | 4.8 (28,224) | Free | Lifestyle |
| [Glambook: Beauty Booking App](https://appshunter.io/ios/app/glambook-beauty-booking-app/id1525712977) | 4.9 (101) | Free | Lifestyle |
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| [SND Client App](https://appshunter.io/ios/app/snd-client-app/id1567449580) | 5.0 (5) | Free | Lifestyle |
| [Miluklub](https://appshunter.io/ios/app/miluklub/id1572279580) | — | Free | Lifestyle |

## More apps by Urban Massage Ltd

- [Urban Pro \| Mobile therapists](https://appshunter.io/ios/app/urban-pro-mobile-therapists/id1114400256)

All apps by Urban Massage Ltd: https://appshunter.io/developer/879236354

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-21.*