# Massage Envy — user reviews > 200 indexed App Store user reviews of Massage Envy by Massage Envy, rated 4.70/5 from 52,651 ratings. - Source: https://appshunter.io/ios/app/massage-envy/id866692884/reviews - App overview in markdown: https://appshunter.io/ios/app/massage-envy/id866692884.md - Rating breakdown: 5★ 42,817 · 4★ 6,175 · 3★ 1,881 · 2★ 667 · 1★ 1,111 ## What do users think of Massage Envy? Overall sentiment: negative **Pros** - 🚀 Easy appointment booking - 👍 Customizable preferences **Cons** - 🐛 Buggy and unreliable - 🔍 Lack of transparency on account details - 💤 Cumbersome and slow booking process - 🤖 Poor integration with user accounts **Commonly reported bugs** - Login issues and account problems - Incorrect availability information - Crashes and connection errors **Most requested features** - Ability to cancel/modify appointments - Search by preferred therapist - Notification system for appointment changes - Integration with calendar apps - Feedback/rating system for therapists ## Newest reviews (18 of 200) ### 2/5 — No option to cancel scheduled appointment? *2026-08-29, version 8.5.0* I cannot believe they have removed the option to cancel a scheduled appointment when you can never get anyone on the phone, and maybe you get a response via text and maybe you don’t. What a horrible app expert for members! ### 2/5 — No longer do much on the app *2026-08-26, version 8.5.0* I can no longer see how many credits I have and I cannot cancel appointments. Main reason I chose this franchise was ease of making and managing appointments. I don’t have time during day to call places, so this membership might not be for me anymore ### 3/5 — Payment History *2026-08-24, version 8.5.0* Why can’t I see how many paid sessions I have banked. Would also like to have ability to gift a person online instead of having to contact my home franchise ### 2/5 — Can schedule but can’t cancel the appointment!! *2026-08-20, version 8.5.0* This app is not functional at all so you can make appointments but can cancel or reschedule! Please note, the point of an app is to make life easier!! ### 2/5 — Meh *2026-08-17, version 8.5.0* Good to book appointments… nothing else. Won’t even show you past appointments. The staff was the one who told me the app sucks but I still use it exclusively to book an appointment ### 2/5 — Too many steps *2026-08-15, version 8.5.0* This app has way too many steps to see open availability. It would be so much easier to select “massage” as the service you want and then see all open time slots at any location and then customize it from there. This would make me book way more often. Also - add a last minute massage option for deciding to get a massage on the fly. ### 2/5 — App should show account credits *2026-08-10, version 8.5.0* Massage Envy is great, the app could be a much better experience. The user should be able to easily see how many credits are available for services. ### 2/5 — Managing appts is frustrating *2026-08-03, version 8.5.0* It’s horrendously frustrating that you can’t cancel appointments on the app for. Things happen, schedules change. I want to be able to book/rebook by myself! ### 2/5 — Missing the mark *2026-07-13, version 8.4.0* On the app you can book appointments, but you can’t see how many credits you have available. It would be good to also add the ability to suspend or cancel your subscription ### 2/5 — No membership data *2026-06-22, version 8.4.0* Why bother having an app if it doesn’t provide basic data? I have a monthly membership and it doesn’t show how many massage visits I have used / earned and what my balance is. They obviously paid someone a lot of $$ to develop this app, but didn’t include basic functions that members would need. ### 2/5 — Update fail, logs out after every new appointment *2026-06-04, version 8.4.0* Just updated to book several future massages. Newly updated app (June ‘26) logs you out after every confirmation. Have to log in again! ### 2/5 — It’s booking ONLY *2026-06-04, version 8.4.0* I love being a member but the app is awful! I wish the essentials were available to make the app more functional. Example a list of all of my providers and not just most recent and how many massages I have available to me, and reminders of your fav has an opening. ### 3/5 — Option for a silent treatment *2026-06-02, version 8.4.0* Please add an option to request a silent treatment. ### 3/5 — Credits available *2026-05-20, version 8.4.0* It is odd that we cannot see how the balance of our prepaid services ### 3/5 — Work okay *2026-05-18, version 8.4.0* They need to add the capability to see how many prepaid session I have. And be able to cancel appointments. ### 2/5 — Not user friendly *2026-05-07, version 8.4.0* This app is frustrating because you can’t filter your search to include providers who do hot stone. I have to go through the whole process of choosing a massage, and any ad-ons, like aromatherapy. Hot stones is never on the app as an option. I have to call the location to make my appointments due to this. There needs to be an option to choose hot stone therapy and then it should show me the available providers/dates available for this service. The app is not very user friendly. It needs an upgrade for customers to be able to build the services they want. THEN choose the therapists who do that type of modality. ### 1/5 — Unable to submit *2026-04-15, version 8.3.2* Tried to create an account and the submit button will not submit ### 2/5 — Account status *2026-04-14, version 8.3.2* 4/14/2026 - It sends I’m not the only member requesting to have access to credits on our account and ability to cxl or reschedule within 48 hours of appt. This request by your members has been requested over two years. Is there an update on when this will happen? ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible!! *2026-08-25, version 8.5.0* Cannot create an account. It will not send an email to verify to create the account. I have tried contacting store and they are aware and no help. No way to contact any support or get help with app. Completely disappointed that I signed up for a membership and cannot book or manage my appointment or membership using this app. Never have I had such a horrible experience with no one willing to help. They just say “we know sorry there is nothing we can do.” ### 1/5 — Used to be ideal *2026-08-16, version 8.5.0* Today, I’ve updated my app and now I cannot book an appointment. This app has been very successful at booking appointments for years. Now, it’s requiring RELIEF massage versus RELAXATION massage, and it’s stuck on Relief, despite no check mark. My sites have no availability for Relief massage. Why would the app creators invent a massage category without coordinating with the facilities, and help them create appropriate scheduling slots for new categories. Also, why specify this designation which limits appointment fulfillment? Most of all, why default to relief and make it impossible to switch? One ponders whether the sites have slots for Relaxation, either? ### 1/5 — Just Call! So frustrated with this stupid app *2026-08-01, version 8.5.0* The only reason I’m even going to this place is bc I have a gift certificate. The app is awful , the car-salesman selling of memberships is annoying, the pricing(online/intro) is just ridiculous and losing time that you are paying for bc of “consult” is awful. They seriously need to review their business plan and customer service. ### 1/5 — Your App is TERRIBLE *2026-07-01, version 8.4.0* Here we are again…PLEASE, for the love of GOD, FIX YOUR PASSWORD STORAGE!! I mentioned this last review - I’m seriously about to cancel my membership over this amateur nonsense. Here’s the short amount of code to fix it!! It’s been beyond ridiculous for over a year. let keychain = Keychain(service: "com.example.myapp") try? keychain.set("MySecurePassword", key: "userPassword") I use this app monthly to manage my appointments because I’m a PAYING MONTHLY MEMBER. Every…freaking…time I open the app my password needs to be re-set. Yes, I know how to store my password. Yes, I save it to my passwords. Yet, every TIME I open the app I have to reset my password. Figure it out. It’s not a hard problem to solve. It’s so annoying I’m on the verge of cancelling my membership. BTW - this is my third review. ### 1/5 — Slow *2026-06-18, version 8.4.0* Clunky and slow. One of the worst apps I’ve seen ### 1/5 — App flow is terrible and you know it *2026-06-09, version 8.4.0* My reservations have worked with this app about half the time. Somehow that is user error. Fair enough, but your staff admits it “happens all the time. You probably missed the last step”. I’m probably just too old to figure it out. But then I’m apparently too old to spend my money here. Your app and support lost you a client. Someone that provides service will gain it. Keep my credits- can’t use em anyway. ### 1/5 — FKING SLOW AND TERRIBLE *2026-05-15, version 8.4.0* App lags constantly, defaults to a zip code even after I’ve moved. Terrible interface. ### 1/5 — Your App is TERRIBLE *2026-05-10, version 8.4.0* I use this app monthly to manage my appointments because I’m a PAYING MONTHLY MEMBER. Every…freaking…time I open the app my password needs to be re-set. Yes, I know how to store my password. Yes, I save it to my passwords. Yet, every TIME I open the app I have to reset my password. Figure it out. It’s not a hard problem to solve. It’s so annoying I’m on the verge of cancelling my membership. BTW - this is my third review. ### 1/5 — No current credit balance *2026-05-10, version 8.4.0* No current credit balance ### 1/5 — Does not work *2026-04-21, version 8.3.2* Unable to book appointments ## Most praised reviews (10 highest-rated) ### 5/5 — Debbie (aka the wizard of stress reliefs) is Amazing! *2019-08-07, version 3.4.1* Massage Envy Entire staff seeks to make you comfortable from arrival A to Z... You open their door and Aloha greetings/ feelings meet you right away. This is a sign of happy employees enlightened by good leadership. The “Amazing” Debbie is the perfect sight for stress and tension relief. Debbie quickly locates like directions on Google Maps where to go and relieve all stress and tension with the perfect amount of communication during session too. Debbie, Mahalo for being you and so good at what you do! Thank you Massage Envy for being only a short distance away with super great staff! Looking forward to my next wonderful and relaxing appt. Mahalo ### 4/5 — PLEASE ADD BANKED SESSIONS *2026-07-29, version 8.5.0* PLEASE PLEASE PLEASE make the # of banked sessions visible on our account on the app. It is so frustrating that this is not transparent and you have to asked directly to find out. ### 4/5 — Needs some updates *2026-06-22, version 8.4.0* PLEASE update so you can cancel and rebook from the app and so you can see your points!! That's the only thing preventing 5 stars! ### 4/5 — Need more info options *2025-11-22, version 8.2.0* Please make the app more customizable. So members can see their member info. Like how many massages they have. More info on past visits. The true payment since I am a member so $0 or the balance for add-ons. I just feel like the app could be so much better! Thanks ### 4/5 — Decent App *2025-09-02, version 8.1.0* The app is pretty good. The feature it needs that is more than a nice to have is the ability to cancel/reschedule from the app. From a nice to have perspective, more info about the therapists would be nice too. It would help when picking a new one when my usual therapist is busy. Being able to schedule longer than 90 minutes would be useful from time to time as well. ### 4/5 — Good Experience - Bad App *2025-08-16, version 8.0.0* The app is a out 50% functional. The massage is petty good. I wish there was a way to find a specialist, like ART, or sports massage but, I’m happy to pick a new LMT each time until I find the one I like the best. I think I have a fav but have chosen a different person each time to explore. I was skeptical about Signing up for the annual service but think I will do it again. Im going to compare it to a sports focused shop I recently found. No complaints after a year except for the app ### 4/5 — Signing In *2025-03-28, version 7.2.0* The app is ok. But could use an updated option as far as signing in, like facial recognition. ### 4/5 — Limited Use App *2025-01-25, version 7.1.2* This app is good for booking appointments. That’s it. No way to cancel. If you have a membership, you can’t see how many credits you have available. This app needs more features for sure. ### 4/5 — Basic App, Could Be Better *2024-07-23, version 6.1.1* The app is good for doing the basics. I wish there was more flexibility when booking an appointment - like choosing a date or date/time and seeing what locations have availability, or not require you to start your search from scratch if you need to look at availability at another location. I should also be able to see basic membership details - most importantly how many credits I have accumulated (so I don’t have to call a location to ask), along with things like billing date, payment method, etc….. ### 4/5 — Credits *2024-04-25, version 6.0.2* Would be 5 stars but I need to see how many credits I have. I don’t always get into a location every month so I build up credits in your system but I don’t have access to that information in the app. Can you please update the app to include the amount of credits for an account? The locations can look it up but who wants to call them up when I can do ALMOST everything else on the app. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*