# MassDOT BusPlus — user reviews > 59 indexed App Store user reviews of MassDOT BusPlus by Bytemark, Inc., rated 4.40/5 from 259 ratings. - Source: https://appshunter.io/ios/app/massdot-busplus/id1046116334/reviews - App overview in markdown: https://appshunter.io/ios/app/massdot-busplus/id1046116334.md - Rating breakdown: 5★ 193 · 4★ 21 · 3★ 13 · 2★ 8 · 1★ 24 ## What do users think of MassDOT BusPlus? Overall sentiment: mixed **Pros** - 👍 Very convenient for bus passes - 👍 Easy to use for many - 👍 Saves time and hassle - 👍 Good for disabled users - 👍 Works as advertised - 👍 Excellent service - 👍 Makes life easier - 👍 Reliable and handy **Cons** - 🐛 Tickets disappear after first day - 🐛 App glitches and logs out - 🐛 Cannot log in or create account - 🐛 QR codes do not work - 🐛 Payment issues and lost money - 🐛 No reduced fare options - 🐛 Difficult to navigate - 🐛 Slow at times - 🐛 Purchase history not saved - 🐛 App requires specific time zone settings - 🐛 No Apple Pay support - 🐛 Lost tickets after free bus period - 🐛 Charged for free service - 🐛 Inconsistent driver acceptance of tickets **Commonly reported bugs** - Purchased tickets disappear after first day - App glitches and logs out users - Login and account creation errors - QR codes for tickets not working - Lost money due to voided tickets - Inability to display passes after first day - Autocomplete for location searching is broken - Time zone error preventing login - Purchased passes disappear from history - Weekly passes only display on activation day **Most requested features** - Discount bus pass for days remaining before free bus - Post more information on the application - Allow adding TAP card for reduced fare - Add Apple Wallet support for passes - Improve trip planner functionality - Make app more intuitive/easier to learn ## Newest reviews (14 of 59) ### 4/5 — Work as advertised *2024-10-23, version 4.075* Is good ### 4/5 — Good and functional *2024-09-17, version 4.075* No problems ! ### 4/5 — Four star *2024-09-07, version 4.075* Little slow at times but always dose what it supposed to and doesn’t give issues ### 5/5 — Works perfect *2024-03-13, version 4.073* And also was a wonderful idea I used to have to find stores to go buy a ticket but now I've got two younger children and that is harder so this made my trip so much easier/ enjoyable for everyone thank you to all included in this app seriously ### 5/5 — Great !!! *2024-02-20, version 4.073* Helpful! ### 5/5 — Very good application *2024-02-09, version 4.073* Muy buena ### 2/5 — Lost tickets!!!! *2024-01-23, version 4.073* So, I am a disabled veteran, and I receive a discount on my tickets. I purchased my tickets on my iPhone, and I keep my iPhone with me to use as I go on the bus. Over the month of December, the buses were free, and when they started charging again in January, I went onto this app, and found that all but two of my bus passes remained, had about a dozen before December! This is not the first time this has happened to me I often purchase a few tickets at a time, and I will go to the app the next day and only maybe one will remain, and there’s no way to track them at all. They literally just disappear! I’ve tried getting a hold of customer service, and to no avail. ### 4/5 — Rate *2023-09-26, version 4.058* Excellent service ### 3/5 — Not so easy to use *2023-07-05, version 4.058* Many parts are self explanatory once you are there but finding what you need isn’t as easy as it should be. Several glitches, especially in the trip planner, made it impossible to figure out best routes and times. ### 5/5 — Excellent app! *2023-07-05, version 4.058* Just flash your pass and go! No fumbling for change or a paper pass that has expired. It works great! ### 4/5 — Great App! *2023-06-17* The app is very convenient and rather easy to use. Would recommend if you’re one of those people that uses their atm card way more than you do cash. Great and easy solution for that… **Developer response:** Thank you for your review! We are pleased to hear that the app is convenient for our users. We appreciate your feedback! Safe Travels! ### 5/5 — Riding *2023-06-12, version 4.058* Very convenient for me bcuz I’m disabled thank yu for this awesome invention 🥰 ### 5/5 — Great *2023-04-20, version 4.058* Makes life easier ### 5/5 — Very useful *2023-01-26, version 4.058* Extremely satisfied ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t see Link413 info *2026-04-13, version 4.110* Was told this App is required to buy tickets but no info on schedule or locations ### 1/5 — charged for free service *2024-09-26, version 4.075* If Bat busses in brockton are free why charge for a local brockton pass ### 1/5 — Won’t let me sign in *2024-09-04, version 4.075* Just downloaded this app today to get a PVTA pass to get transportation to my college classes by using my college email. I tried using it to login, but for some reason, I keep getting a pop-up saying “The email address associated with this google account is already registered. Please log in with this email.” DESPITE already trying to sign in with google. I would’ve given this app a much higher rating, but because it’s causing difficulty for me to login I can’t do that. PLEASE fix this app! ### 1/5 — The QR code does not work *2024-04-10, version 4.073* Why is it that when I buy a ticket, I get on the bus, and scan the QR code, it says that they do not work, 5 times already so ### 1/5 — Pointless *2023-06-11, version 4.058* Error message occurs when trying to log in or create an account. No way to use Facebook, Apple, or Google accounts. Without being logged in there is no way to buy tickets, making this app completely useless. ### 1/5 — PVTA *2023-04-24, version 4.058* Difficult to navigate. Not user friendly. Couldn’t open up ticket to show driver. Showed her ticket purchase confirmation and she wouldn’t accept it. Money machine did not give change ### 1/5 — Bad service *2023-01-19, version 4.058* Bro really stoped the bus at Dunkin’ Donuts for a coffee and made me late for my appointment ### 1/5 — stole money *2022-12-23, version 4.058* i bought all day passes, paid for them, and was only notified until AFTER i made the purchase that the tickets were void. ### 1/5 — Trouble about logging in to the app *2021-05-31, version 4.029* Can't log in to app. The app said that the time zone of the phone is incorrect, but I was sure the time is totally correct. ### 1/5 — Don’t Wa$te your money! *2020-09-02, version 4.014* If you purchase either a weekly or monthly pass, it will not open up after a day. Early on when this app was only a couple days after old. I called PVTA customer service. They put me in touch with a superstar who never returned my call. There’s now 18 similar reviews and I see nothing on their website or twitter page. And drivers apparently haven’t been informed of this issue as you typically need to have a 2 min conversation explaining you purchased a pass and it won’t display. This is a rip-off and huge inconvenience for those who purchase passes and any passengers who must be held up because we’re explaining ourselves to the driver. It does indicate the app supports Apple wallet. But there’s no option on the app allowing you to add passes to the wallet. If this feature was present, you wouldn’t have these reviews because anything in the wallet will open. Perhaps that’s where the glitch is? Maybe the app is operating based on that mechanism but the developer forgot to add the launch button? ## Most praised reviews (10 highest-rated) ### 5/5 — Excellent Service *2025-09-20, version 4.110* Love my rides ### 5/5 — ⭐️⭐️⭐️⭐️ *2025-09-13, version 4.110* ⭐️⭐️⭐️⭐️⭐️ ### 5/5 — Very useful *2025-04-05, version 4.075* Extremely satisfied ### 5/5 — Mackenley *2025-03-27, version 4.075* Charles ### 5/5 — Just bc *2024-10-22, version 4.075* Just bc ### 5/5 — Nessii *2024-10-06, version 4.075* Nessii ### 5/5 — Personal experience *2024-10-05* I have been pleased with this app so far. **Developer response:** Thank you for your review! ### 5/5 — Excellent service *2024-09-18, version 4.075* The best bus service I ever had used ### 5/5 — My BusPlus *2024-08-22, version 4.073* I love this service it’s the best thing they could have ever come up with, the only thing I suggest is that when your about to make the bus free you need to discount the bus pass for the amount of days you still had left before you made the bus free because I would have already purchased my monthly pass and it would have been for nothing Always post information on this application so that we the buyers are always aware of what’s going on. ### 5/5 — Excellent *2024-05-14, version 4.073* Application --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*