# Massimo Dutti: Clothing store — user reviews > 565 indexed App Store user reviews of Massimo Dutti by Industria de Diseno Textil, S.A., rated 4.80/5 from 12,879 ratings. - Source: https://appshunter.io/ios/app/massimo-dutti-clothing-store/id373282826/reviews - App overview in markdown: https://appshunter.io/ios/app/massimo-dutti-clothing-store/id373282826.md - Rating breakdown: 5★ 11,587 · 4★ 544 · 3★ 197 · 2★ 97 · 1★ 454 ## What do users think of Massimo Dutti? Overall sentiment: mixed **Pros** - 🚀 Smooth and easy to use - 🛒 Convenient online shopping experience - 🌟 High-quality products - 👍 Elegant and minimalist design - 🕰️ Fast delivery - 💳 Seamless checkout process **Cons** - 🐛 App crashes and glitches - 🔍 Difficult to navigate and find items - 🕰️ Slow response times - 🤖 Poor customer service and lack of human support - 💰 Frustrating return and refund process - 📍 Limited availability in certain regions **Commonly reported bugs** - Frequent app crashes and freezes - Inability to complete purchases due to payment issues - Incorrect or missing product information - Inconsistent behavior across different devices and platforms - Unreliable order status and tracking **Most requested features** - Add wish list or saved items feature - Improve search and filtering capabilities - Provide more detailed product information and reviews - Integrate with mobile payment options like Apple Pay - Enhance order tracking and delivery status updates ## Newest reviews (13 of 565) ### 2/5 — Refund received, but what an ordeal. *2026-08-28* Refund eventually received, but extremely poor experience. My ₹27,570 refund was initially withheld even though the return had been collected, delivered and accepted in Massimo Dutti’s own system. It took repeated emails, calls and considerable effort to get the money back. I’m glad the matter was finally resolved, but customers should not have to fight this hard for a legitimate refund. Very disappointing experience from an Inditex brand. ### 2/5 — The application is not working well very slow . *2026-08-18, version 2608.2.0* It was imposible for me to pick up a different way of delivery . There was always an error. ### 2/5 — Fix your support chat *2026-08-12, version 2608.1.0* Terrible support chat, icons, tiny buttons, no chance to copy order number — have you used your Brain when designing; important notifications are not saved mess ### 4/5 — Qualité et app *2026-08-07* Baisse du niveau qualité prix pour certains articles depuis ces dernières années. La possibilité d’utiliser une rubrique “favoris “ serait judicieux et faciliterait les achats. **Developer response:** Bonjour. Merci d’avoir partagé votre avis. Nous sommes désolés que vous ayez constaté une baisse du rapport qualité-prix de certains de nos articles. Nous vous remercions également pour votre suggestion concernant l’ajout d’une rubrique « favoris » dans notre application. Nous prenons bonne note de votre proposition et la transmettons à l’équipe concernée, car ce type de commentaire nous aide à continuer d’améliorer votre expérience d’achat. Cordialement, MASSIMO DUTTI. ### 2/5 — Not good on retuning on line purchases *2026-07-25, version 2607.1.2* Disappointed on how returns on line refunds are made. This on line store doesn’t function well. It takes too long for refunds to be made ### 1/5 — New subscription and registration *2026-07-15, version 2607.1.0* I registered for the newsletters today and did not receive the new registration discount code. ### 1/5 — Mrs *2026-07-10, version 2607.0.0* Terrible app.. every single time when I try to pay my order that app doesn’t work. I can’t complete my payment, payment failed. I need to delete my app and upload again for payment is going through. That is so annoying. ### 1/5 — Not received a refund *2026-07-09, version 2606.2.0* It says it’s been issued and no one is helping me impossible to talk with someone dreadful app frustrating and off putting needs to change ### 1/5 — Poor customer service *2026-07-09, version 2607.0.0* All attempts to contact customer service via the app go unanswered. No refund issued for returned item ### 1/5 — Cannot add phone number to the account *2026-07-06, version 2606.2.0* Cannot add phone number to the account ### 3/5 — No favourite option *2026-06-27, version 2606.1.1* It’s okay but there is no ability to create a wishlist or favourite items ### 1/5 — Super bad to loyal clients! *2026-06-25, version 2606.1.1* I was loyal client for years,bought hundreds of your items..but after how I was treated today on customer service-I’ll sign out and won’t buy anymore your clothing! Me and my husband were very mad and disappointed!! ### 1/5 — Does not save items in the basket *2026-06-25, version 2606.1.1* Been trying to make a capsule adding items to my basket. got distracted, opened up the app later that day and the basket was cleared. ## Most critical reviews (10 lowest-rated) ### 1/5 — Massimo dutti *2026-08-26, version 2608.3.0* I bought an item and returned it, but two months have passed and I still haven't received a refund. On top of that, I’ve lost the money I spent on the clothes. They aren't responding. It’s a scam. ### 1/5 — Worst customer service *2026-08-24, version 2608.3.0* Worst customer service ever, sometimes you have to wait one hour for someone to answer the chat in Greece and when they do they are not very helpful. ### 1/5 — App very slow *2026-08-16, version 2608.1.0* App very slow needs to be improved. Takes a while to load ### 1/5 — System malfunction *2026-08-15, version 2608.1.0* I am unable to edit my billing address and can’t continue on to the payment as it is giving an error message ### 1/5 — 모든게 오류인 사용자경험 최악 앱 *2026-08-07* 주문 확인, 주소 추가, 결제 등등 한 뎁스만 들어가면 다 접속 오류로 뜹니다. 문의 할 곳도 없고 벌써 앱을 몇 차례 삭제했다 재설치했는데도 계속 오류네요. 카카오톡 문의처에서도 어플리케이션 삭제 후 재설치하라고 기계적인 답변만 합니다. 구매부터 반품 그리고 문의 까지 고객경험 전반의 질이 낮고 이렇게 관리가 되지 않는 것도 최악입니다. **Developer response:** 안녕하세요. 저희 앱을 이용하시면서 여러 오류로 불편을 겪으신 점 진심으로 죄송합니다. 앱을 여러 차례 삭제하고 재설치하셨음에도 문제가 해결되지 않았고, 고객센터의 안내 역시 충분한 도움을 드리지 못한 점에 대해 사과드립니다. 소중한 의견을 남겨주셔서 감사드리며, 앱의 안정적인 운영과 고객 서비스 개선을 위해 고객님의 의견을 적극적으로 반영하겠습니다. 감사합니다. MASSIMO DUTTI ### 1/5 — 앱관리와 제품양도관리가 엉망입니다 *2026-08-06* 앱에서 바지3개를 구입후 매장에서 받기로 해서 갔는데 갑자기 앱에서 사용내역이 지워져버리고. 고객센터에 문의했더니 품절이어서 그렇다며 환불해드린다는 메일을 보냈다고 합니다. 이더운 날씨에 매장엘갔는데 미안하다는 말한마디없이 연락도 없이 물건을 취소해버리고 메일은 오지도 않았어요 너무 불쾌한경험이었습니다 **Developer response:** 안녕하세요. 불편한 경험을 하시게 되어 진심으로 죄송합니다. 특히 주문 취소에 대한 사전 안내를 받지 못한 채 직접 매장까지 방문하셨다는 점에서 고객님의 답답한 마음을 충분히 이해합니다. 또한 고객센터에서 안내드린 이메일을 받지 못하신 점에 대해서도 사과드립니다. 소중한 의견을 바탕으로 앞으로 앱의 주문 관리와 고객과의 커뮤니케이션이 더욱 원활하게 이루어질 수 있도록 노력하겠습니다. 감사합니다. MASSIMO DUTTI ### 1/5 — Miss Eva Risco Pacha *2026-08-05, version 2607.1.2* Have improve very much Love to buy things here.. #MyFavorityShopApp Thank you ### 1/5 — App is a nightmare for returns *2026-08-05, version 2607.1.2* Ordered a number of items. Had to return. Doing battle with this rubbish all to get returns to post is impossible. It’s putting me off shopping as I’m finding it unworkable for returns. ### 1/5 — Impossible returns *2026-08-02, version 2607.1.2* Very difficult to return an item, online order is not show on account. ### 1/5 — Impossible to return items *2026-08-01, version 2607.1.2* If you check out as a guest there is no way to import your purchases and start a return. Infuriating ## Most praised reviews (10 highest-rated) ### 5/5 — YMYM *2026-08-30, version 2608.3.0* My all time favorite store ### 5/5 — Natela *2026-08-26, version 2608.3.0* like it ### 5/5 — Best Ever *2026-08-26, version 2608.3.0* I love the store, quality classy, elegant, timeless pieces, and the staff at Mar Shopping Matosinhos and Norte Shopping Matosinhos(Porto) Portugal. The app works great and everyone is always ready with a smile to help! My favorite store and people. ### 5/5 — Super stylish fashion *2026-08-23, version 2608.2.1* Massimo Dutti is an inspiration for great style. The site is designed to be make suggestions for multiple looks that could work in different ways and are best for you. ### 5/5 — Lindsay Bailey *2026-08-18, version 2608.2.0* Easy to use, returns system is superb, service & quality superb ### 5/5 — Fab *2026-07-23, version 2607.1.2* Never had any issues with the app! It’s efficient and easy to navigate. LOVE MASSIMO! ### 5/5 — Commentaire *2026-06-25, version 2606.1.1* J’adore la ligne Massimo Duti. Les modèles sont magnifiques, les tissus beaux et confortables. La seule chose que j’aimerais voir améliorer ce serait qu’il y ait plus de choix pour les silhouettes autres que grandes et très minces. Merci! ### 5/5 — Seamless *2026-05-19, version 2605.3.0* Excellent and suggested sizing is on target ### 5/5 — Elegant & Timeless *2026-05-18, version 2605.3.0* Beautiful quality, elegant styles, and such a classy shopping experience. Massimo Dutti never disappoints 🤍 ### 5/5 — KN *2026-05-16, version 2605.2.0* Great service , fast order through the app --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*