# Mastercard Airport Experiences

> Mastercard airport lounge and offer locator for eligible cardholders. (iPhone/iPad app by Lounge Key Ltd.)

- Source: https://appshunter.io/ios/app/mastercard-airport-experiences/id1218321651 (this page in markdown: same URL + `.md`)
- Developer: [Lounge Key Ltd](https://appshunter.io/developer/808810005)
- Category: Travel, Lifestyle
- Price: Free
- Rating: 4.70/5 from 12,453 App Store ratings · 643 written reviews indexed
- Age rating: 4+
- Requires: iOS 14.0 · 225 MB
- Languages: Russian, Vietnamese, American English, Arabic, Dutch, Indonesian, Latin American Spanish, Italian, Korean, Malay and 10 more
- Released: 2018-02-02
- Data updated: 2026-08-28
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/mastercard-airport-experiences/id1218321651/reviews.md

## What is Mastercard Airport Experiences?

IMPORTANT: This app provides eligible Mastercard cardholders with the ability to locate airport lounges and offers. If you are an eligible member of this program, your Mastercard issuer should provide you with information related to accessing the program. Please contact your issuer for questions regarding eligibility. 

To verify your eligibility, after registration you may see a temporary charge of $1.00 (USD) in your payment card transaction history. This is solely a “pending” transaction and your card will NOT be charged.  After your eligibility is verified, the pending amount will be removed (usually within 10 business days).

This easy-to-use mobile app, developed by LoungeKey, is designed to enrich the time that Mastercard cardholders spend at the airport. The app enables cardholders to explore more than 1000 airport lounges from around the world as well as hundreds of curated airport offers.

AIRPORT LOUNGES
Escape the airport crowds and retreat to an oasis in more than 600 airports worldwide. 
- Search for a lounge by simply typing an Airport, Airport code, City or Country
- Make the most of the favorites features for quick and easy access
- See detailed lounge information such as location, amenities, and hours of operation

AIRPORT OFFERS
Take advantage of a curated listing of airport offers that span across dining, spa, and retail. 

- Find offers available to you based on the terminal where you are located 
- See detailed offer information (i.e., location of the merchant, hours of operation, and terms and conditions)
- Generate a QR offer code for redemption of the offer

ACCOUNT MANAGEMENT
Easily manage your account information, view lounge visit history, and access active and historical offers.

## Key features

- Locate airport lounges
- Discover airport offers
- Search by airport, city, or country
- View lounge details (location, amenities, hours)
- Find offers by terminal
- Manage account and visit history

## What do users think of Mastercard Airport Experiences?

Overall sentiment: negative

**Pros**

- ⭐ Excellent benefits
- 🥂 Good food and drinks in lounges

**Cons**

- 🚫 Unable to register account or update card details
- ⛔ Lounges not accepting Mastercard or denying access
- 🤔 Confusing navigation and unclear information
- 😡 Poor customer service and support
- 🕰️ Long wait times to access lounges

**Commonly reported bugs**

- App not recognizing valid Mastercard numbers
- Constant issues with login and app crashes

**Most requested features**

- Add option to add lounge card to Apple Wallet
- Improve account management and password reset functionality

## Recent user reviews (10 of 643)

All indexed reviews: https://appshunter.io/ios/app/mastercard-airport-experiences/id1218321651/reviews.md

### 1/5 — Erro. Tente mais tarde

*2026-08-16*

Ao cadastrar a conta, aparece: erro, tente mais tarde. Assim é fácil não é? Equipe de TI paupérrima. Constrangedor.

### 1/5 — Dificuldade para cadastrar e logar

*2026-08-11*

Dificuldade para cadastrar e logar

### 5/5 — Maravilhoso

*2026-08-11, version 6.75.0*

Master em atendimento

### 5/5 — Otimo

*2026-08-08*

Otimo

### 1/5 — Muito ruim

*2026-08-06*

Vc não consegue cadastrar, da erro e o aplicativo não informa onde está o erro

### 1/5 — Horrible

*2026-08-03, version 6.75.0*

Horrible user experience. Multiple errors, wrong error reasons, total frustration

### 1/5 — Erro ao cadastrar

*2026-08-02*

Fica dando erro ao tentar cadastrar

### 1/5 — Não consigo fazer o cadastro

*2026-08-02*

Preencho meus dados corretos e diz que ocorreu um erro.

### 1/5 — Não consegui acesso

*2026-07-26*

Não consegui acesso

### 1/5 — Impossível cadastrar um novo cartão

*2026-07-24*

Zero

## Frequently asked questions about Mastercard Airport Experiences

### What does the Mastercard Airport Experiences app do?

This app allows eligible Mastercard cardholders to find and access over 1000 airport lounges globally. It also provides access to a curated list of airport offers for dining, spa, and retail.

### How do I know if I'm eligible for this app?

Eligibility is determined by your specific Mastercard card. Your Mastercard issuer should provide information on program access. The app may show a temporary $1.00 pending charge to verify your card, which is removed later.

### What kind of airport offers can I find?

You can find curated offers across dining, spa, and retail categories. The app helps you locate these offers based on your terminal and provides details on merchant location, hours, and terms.

### Can I use this app to book lounges?

The app enables you to locate and access lounges, but it does not facilitate direct booking. You will need to present your eligible Mastercard and potentially a QR offer code for redemption.

### Is this app available for all Mastercard holders?

No, this app is specifically for eligible Mastercard cardholders. Eligibility is determined by your card issuer, and you should contact them for details regarding program access.

## Version history (last 5 releases)

### 6.76.0 — 2026-08-19

Here are a couple of the enhancements you'll find in this latest release:
  
 - Feature enhancements and bug fixes

### 6.75.0 — 2026-07-30

Here are a couple of the enhancements you'll find in this latest release:
  
 - Feature enhancements and bug fixes

### 6.74.0 — 2026-07-07

Here are a couple of the enhancements you'll find in this latest release:
  
 - Feature enhancements and bug fixes

### 6.73.0 — 2026-06-15

Here are a couple of the enhancements you'll find in this latest release:
  
 - Feature enhancements and bug fixes

### 6.72.1 — 2026-05-18

Here are a couple of the enhancements you'll find in this latest release:
  
 - Feature enhancements and bug fixes

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## More apps by Lounge Key Ltd

- [LoungeKey](https://appshunter.io/ios/app/loungekey/id808810002)

All apps by Lounge Key Ltd: https://appshunter.io/developer/808810005

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*