# MasterCard Concierge

> Personal concierge for select Mastercard cardholders offering travel, dining, shopping, and event assistance. (iPhone/iPad app by Mastercard International Incorporated.)

- Source: https://appshunter.io/ios/app/mastercard-concierge/id898290816 (this page in markdown: same URL + `.md`)
- Developer: [Mastercard International Incorporated](https://appshunter.io/developer/309754131)
- Category: Shopping, Lifestyle
- Price: Free
- Rating: 1.70/5 from 60 App Store ratings · 65 written reviews indexed
- Age rating: 4+
- Requires: iOS 14.0 · 36 MB
- Languages: American English
- Released: 2014-07-24
- Data updated: 2026-08-27
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/mastercard-concierge/id898290816/reviews.md

## What is MasterCard Concierge?

Mastercard Mobile Concierge is your personal concierge when you are on the go or traveling.  Easily contact the Mastercard Concierge team for help with booking and arranging your next priceless experience. Access special privileges and offers in your favorite cities. Discover the best nightlife, dining, shopping, hotels, and events. Book dining seamlessly on a self-serve basis.
Available for select U.S. Mastercard World and World Elite Credit Card cardholders.
 
Please note, some bank cards are not eligible for this service. Contact your issuing bank’s customer service department with any inquiries on availability.
 
Citibank customers are not eligible to use this app and should call their concierge service at (800) 508-8930.
For additional inquiries please call 1.800.Mastercard (1.800.627.8372).
_ _ _ _
CONCIERGE – We’ll help you book and arrange those memorable experiences that you won’t get anywhere else. Whether you’re interested in travel planning, shopping services, dining reservations, or access to once-in-a-lifetime events, the Mastercard Concierge team will work diligently to fulfill your every request.
OFFERS – Get special offers and discounts at restaurants, stores, hotels, gyms, and museums near your location.
CITY GUIDES – View our recommendations for things to do in top cities around the world.

## Key features

- Personal concierge services
- Booking and arrangement of experiences
- Access to special privileges and offers
- City guides for nightlife, dining, shopping, hotels, events
- Self-serve dining booking
- Recommendations for local attractions

## Recent user reviews (10 of 65)

All indexed reviews: https://appshunter.io/ios/app/mastercard-concierge/id898290816/reviews.md

### 1/5 — Not a great app

*2025-06-07, version 8.1.1*

Normally I don’t complain about apps but this is ridiculous for a while the app worked, then it did not, now i completely can’t use it now it wants a code texted to your number and I press the button to do that and it takes you back to the login screen every time.

### 1/5 — Not optimized for iPhone SE

*2025-06-01, version 8.1.1*

Can’t register because the submit button is too far down and cannot scroll down to it.
Can’t chat with MC customer customer service because it’s a window in a window and also not optimized. I’m working way too hard to try to access this “benefit”.

### 1/5 — Doesn’t work!!!

*2025-05-29, version 8.1.1*

Asks for the first 6 digits of the card, when I entered I am told card is invalid!?  One star is way too much!

### 1/5 — App Blows

*2025-04-08, version 8.1.1*

Loaded this app to be able to see & access the benefits that the card offers. Well, it would let you search on anything, if fact if you are too slow at inputting your search item it will take what you have inputted already and say it can’t find anything. Plus, when you are able to fully input your search item still comes up with nothing.  I went back and looked at the reviews, as far back as 10 years ago people were reporting it sucked.  Corporations love to say we have an app to help you, but obviously no one on corporate has tried to use it, nor cares.

### 1/5 — Terrible App

*2024-01-09, version 7.0*

App is always crashing. Not sure when it was last updated or last time a developer has looked at the app. Good concept but needs a lot of work to make it more functional

### 1/5 — Doesn’t work. No support option

*2023-10-22, version 7.0*

This app doesn’t load any data and only has the concierge number you can get online. It should be removed from the store.

### 1/5 — Not working

*2023-10-20, version 7.0*

I was able to register my card through the website but not through the app. This app is not working.

### 1/5 — Worthless

*2023-07-13, version 7.0*

This app is so buggy it’s worthless. It reflects poorly on Mastercard - it’s hard to believe this is intended for elite cardholders to use.

### 1/5 — Doesn’t work

*2023-06-18, version 7.0*

Plain and simple . Worst app I have ever used none of the buttons work.

### 1/5 — To many issues

*2023-04-12, version 7.0*

This app has issues opening and helping.

## Frequently asked questions about MasterCard Concierge

### What does the MasterCard Concierge app do?

The app serves as a personal concierge for select U.S. Mastercard World and World Elite Credit Card cardholders. It assists with booking and arranging memorable experiences, including travel planning, shopping services, dining reservations, and access to exclusive events. It also provides access to special offers and city guides.

### Who is eligible to use the MasterCard Concierge app?

The app is available for select U.S. Mastercard World and World Elite Credit Card cardholders. Some bank cards may not be eligible, and users are advised to contact their issuing bank's customer service for inquiries on availability. Citibank customers are not eligible and should use their dedicated concierge service.

### What kind of offers can I find through the app?

You can access special offers and discounts at various establishments near your location. These include deals at restaurants, stores, hotels, gyms, and museums, enhancing your experience in your favorite cities.

### How can I book dining reservations using the app?

The app allows for seamless, self-serve booking of dining reservations. You can discover recommended dining options and book your table directly through the application.

### What if I have questions about my card's eligibility or need further assistance?

If you have inquiries about card eligibility or need further assistance, you can contact your issuing bank's customer service department. For general inquiries, you can also call 1.800.Mastercard (1.800.627.8372).

## Version history (last 5 releases)

### 9.4.4 — 2026-08-20

OKTA Certificate update

### 9.4.2 — 2026-04-21

Improved authentication process (Existing users may be asked to enter their full 16-digit Mastercard number one time to meet updated security requirements)
Maintenance updates

### 9.4.0 — 2026-03-26

- Improved authentication process (Existing users may be asked to enter their full 16-digit Mastercard number one time to meet updated security requirements
- Maintenance updates

### 9.2.2 — 2026-01-23

Enhanced self-service bookings handling
Maintenance updates

### 8.1.1 — 2024-10-03

Maintenance Update

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## More apps by Mastercard International Incorporated

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All apps by Mastercard International Incorporated: https://appshunter.io/developer/309754131

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*