# MasterCard Concierge — user reviews > 65 indexed App Store user reviews of MasterCard Concierge by Mastercard International Incorporated, rated 1.70/5 from 60 ratings. - Source: https://appshunter.io/ios/app/mastercard-concierge/id898290816/reviews - App overview in markdown: https://appshunter.io/ios/app/mastercard-concierge/id898290816.md - Rating breakdown: 5★ 8 · 4★ 1 · 3★ 3 · 2★ 1 · 1★ 47 ## Newest reviews (20 of 65) ### 1/5 — Bad app *2022-12-04, version 7.0* This card won’t load. It’s a waste or time anyway ### 1/5 — Keep crashing *2022-07-26, version 7.0* Please fix it! Keep crashing ### 1/5 — Can’t even use it. *2022-06-01, version 7.0* The app won’t even let me sign in. When I try to type in either email or password boxes, the cursor moves but nothing is typed. ### 1/5 — Use Less *2022-04-27, version 7.0* I don’t know why this App Creator wasting time on this app ### 1/5 — Junk *2022-03-25, version 7.0* Two world elite MC blows me out everyone. ### 1/5 — Unusable - white text on white *2021-11-13, version 7.0* This app may be good, but I don’t know as I can’t see anything I type because the username and registration fields are white text on a white background. ### 1/5 — Weird and useless *2021-11-13, version 7.0* I tried to use the app to create an account but I can’t see what I typed. So I created my acct on a browser, but the I can’t login on the app. Useless. ### 1/5 — Doesn’t work *2021-04-23, version 6.0* So I can log in through the browser, but the app keeps saying that my account doesn’t exist. It needs A LOT of improvements. ### 1/5 — A very lame app *2019-10-24* This app does not work very well. It only does one thing, allows you to send a message to a concierge. Not very useful at all! ### 1/5 — Mastercard Failed *2018-12-28, version 1.23* Please make it clear why we can't get the Concierge service in Canada then don't out on the app store as I am in the Canadian app store ### 1/5 — Not functional *2018-10-12, version 1.23* I’m another world MasterCard holder that can’t get in because the app won’t recognize my card number. This app is 2 years old and this seems like an issue that could have been fixed by now ### 1/5 — Absolute Trash. *2018-10-05, version 1.23* App is a complete waste of your time. My Citi DoubleCash card CLEARLY states “World Elite” on the back above the MasterCard logo. I called MasterCard and they CONFIRMED that I was a World Elite cardholder. When I put my card information into the app, it says I am ineligible. Extremely misleading tactics by MasterCard and Citi. Advertising benefits and not delivering on them is FRAUD. ### 1/5 — Same Problem *2018-09-07, version 1.23* I have a Kroger World MC and get the same ”not eligible” message. Don't waste your time. ### 1/5 — Why on Canadian App Store? USA Only! *2018-02-01, version 1.23* Excited to see this as I have concierge service with my Canadian MBNA account. Very disappointed to see it doesn’t cater for Canada. Don’t put it in App Store then! ### 1/5 — Not in Canada *2017-11-02, version 1.23* Why make his app available on the Canadian App Store if it doesn’t work for Canadian MasterCards. ### 1/5 — No Canadian access *2017-10-26, version 1.23* FAIL! ### 1/5 — Taunting by Mastercard *2017-08-24, version 1.23* Nice one, Mastercard!!! U put an "exclusively for U.S...cardholders" app in the CANADIAN app store. Having fun getting us to download ur app, which we then discover is USELESS to cardholders in the country in WHOSE STORE U PUT THE APP? ### 1/5 — Doesn't work *2017-08-04, version 1.23* Dear Master Card, If your can't offere a proper working app for Canada, why not just remove the useless app from the store and get over with customers frustration! Sincerely, A few WE MasterCard holder ### 1/5 — Does not support Canadian card *2017-08-02, version 1.23* Take it out of Canadian apps store until it supports Canadian card. Totally useless ### 1/5 — Don't put it here if you're not ready to provide services *2017-07-26, version 1.23* Thanks ## Most critical reviews (10 lowest-rated) ### 1/5 — Not a great app *2025-06-07, version 8.1.1* Normally I don’t complain about apps but this is ridiculous for a while the app worked, then it did not, now i completely can’t use it now it wants a code texted to your number and I press the button to do that and it takes you back to the login screen every time. ### 1/5 — Not optimized for iPhone SE *2025-06-01, version 8.1.1* Can’t register because the submit button is too far down and cannot scroll down to it. Can’t chat with MC customer customer service because it’s a window in a window and also not optimized. I’m working way too hard to try to access this “benefit”. ### 1/5 — Doesn’t work!!! *2025-05-29, version 8.1.1* Asks for the first 6 digits of the card, when I entered I am told card is invalid!? One star is way too much! ### 1/5 — App Blows *2025-04-08, version 8.1.1* Loaded this app to be able to see & access the benefits that the card offers. Well, it would let you search on anything, if fact if you are too slow at inputting your search item it will take what you have inputted already and say it can’t find anything. Plus, when you are able to fully input your search item still comes up with nothing. I went back and looked at the reviews, as far back as 10 years ago people were reporting it sucked. Corporations love to say we have an app to help you, but obviously no one on corporate has tried to use it, nor cares. ### 1/5 — Terrible App *2024-01-09, version 7.0* App is always crashing. Not sure when it was last updated or last time a developer has looked at the app. Good concept but needs a lot of work to make it more functional ### 1/5 — Doesn’t work. No support option *2023-10-22, version 7.0* This app doesn’t load any data and only has the concierge number you can get online. It should be removed from the store. ### 1/5 — Not working *2023-10-20, version 7.0* I was able to register my card through the website but not through the app. This app is not working. ### 1/5 — Worthless *2023-07-13, version 7.0* This app is so buggy it’s worthless. It reflects poorly on Mastercard - it’s hard to believe this is intended for elite cardholders to use. ### 1/5 — Doesn’t work *2023-06-18, version 7.0* Plain and simple . Worst app I have ever used none of the buttons work. ### 1/5 — To many issues *2023-04-12, version 7.0* This app has issues opening and helping. ## Most praised reviews (5 highest-rated) ### 5/5 — App review *2017-06-09, version 1.23* I also have the "Citi Double Cash" although it says "world elite" on the back but it allow me to use this app. However my "Capital One Quicksilver" is also a world elite and it does allow me to use the app. After a little research it seems there is a scam going on with the "Citi Double Cash" as they are being branded as world elite (higher fees) but are not actually giving the "world elite" benefits. ### 5/5 — So helpful *2015-02-27, version 1.10* Love the cool perks and having my own concierge in my pocket. Very helpful while I'm on the go! ### 5/5 — Just for me? My card worked! *2014-07-31, version 1.1* Loving the access to city guides, definitely will use on my trip to Madrid ### 2/5 — Rather pointless *2016-07-22, version 1.23* Just wanted to say that this app does work with my Citi Prestige. That said, this is a pretty pointless app and apart from a quick way to call or message requests to Concierge, I will never (ever!) use it. ### 2/5 — Not working for Canadian Card *2015-12-25, version 1.16* Also there is no need to have this app... There is not much it can do --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*