# Mastercard Travel Experiences — user reviews > 16 indexed App Store user reviews of Mastercard Travel Experiences by Dragon Pass Company Limited, rated 4.86/5 from 63 ratings. - Source: https://appshunter.io/ios/app/mastercard-travel-experiences/id1577894266/reviews - App overview in markdown: https://appshunter.io/ios/app/mastercard-travel-experiences/id1577894266.md ## Newest reviews (3 of 16) ### 1/5 — Won’t let me register *2024-08-23* Tried signing up using my HSBC world elite Mastercard. Just keeps saying card not recognised 👎🏽 ### 1/5 — Can’t even sign up using the badly made form *2022-09-24* I can’t even sign up in the app! Firstly, you can’t paste into the card info screen so you can’t copy from a security service like Bitwarden/LastPass, then the email field isn’t coded as an email field so it doesn’t auto fill, and then finally the signup submission just results in a server connection error! **Developer response:** Hello, thank you for your feedback. We are sorry to hear that you have experienced difficulties with the Mastercard Travel Experiences app. We would like to invite you to use the app again if you still wish to use the services offered. We take all feedback onboard and are continually working to improve the app. Please make sure that the version of your app is always up to date to see further changes and improvements. Please do not hesitate to reach out to your issuing bank if you encounter any issues or have any further questions. Many thanks ### 1/5 — Doesn’t work *2022-09-22* This app doesn’t work on iOS products. Constantly asks you to update the app that I have just downloaded! **Developer response:** Hello, thank you for your feedback. We are sorry to hear that you have experienced difficulties with the Mastercard Travel Experiences app. We would like to invite you to use the app again if you still wish to use the services offered. Please do not hesitate to reach out to your issuing bank if you encounter any issues or have any further questions. Many thanks ## Most critical reviews (10 lowest-rated) ### 1/5 — Absolute rubbish *2026-07-13* Can only concur with a previous reviewer who wrote ONE YEAR AGO how difficult it is to log into this app, which doesn’t recognise your password, forces you to change it after 5 attempts then rejects the new password having affirmed by email that you have ‘successfully updated your password’. This as of today, July 2026. Now been going on for 3 years. Ludicrous. ### 1/5 — Irritating log in *2026-06-28* Every single time you open this app you’re presented with a log in screen that 1Password seems to be incompatible with, literally the only app I’ve ever used that doesn’t allow simple autofill services. Then without fail it will ask if you want to activate Face ID, but it never remembers this choice and never works as it should. Very poor app overall. ### 1/5 — Can’t get the basics right *2026-06-09* Asks you to put your username and password every time - despite switching on Face ID. ### 1/5 — Poor App *2026-03-11* Very frustrating to use. Log in each time and then enable facial recognition. Next time no facial recognition and have to log in again. Then get question to enable facial recognition. On repeat. ### 1/5 — Difficult registration process *2026-01-30* It must to be possible to paste email address ### 1/5 — Worst app ever *2025-10-14* Just a poor app, expected better from Mastercard and dragon pass ### 1/5 — Rubbish. *2025-08-12* Discount on Restaurants not working, even with QR code. ### 1/5 — Doesn’t work *2025-06-26* The app doesn’t work. I can’t even register there, it stucks on the password approval ### 1/5 — Literally useless *2025-05-19* Right up there with the worst apps ever developed. Every time you attempt to log in, it no longer recognises your password. You then reset the password, receive confirmation, and attempt to log in. It responds with "You appear to be having trouble logging in", before claiming you've attempted the wrong password five times, and locking you out for five minutes. The same happens the next attempt, and the next, and the next...... What am I paying for??? ### 1/5 — Poor *2024-11-16* No UK in drop down. Support phone number does not work, always says call back during opening hours, during opening hours. Then says leave message but does not allow that. There is no support, just pretending to have one ## Most praised reviews (3 highest-rated) ### 5/5 — Fantastic *2026-04-17* Living the app! Being able to book is so easy ### 3/5 — Unreliable *2025-05-25* Good when it works, and then sometimes, you can’t book a fast track for whatever reason. It’s unreliable, why is a shame ### 3/5 — Wallet *2024-10-03* There card is straight forward to use BUT it doesn’t give you the option to download the voucher to the Apple Wallet --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*