# Mastercard Travel Pass — user reviews > 453 indexed App Store user reviews of Mastercard Travel Pass by Dragon Pass Company Limited, rated 4.78/5 from 9,892 ratings. - Source: https://appshunter.io/ios/app/mastercard-travel-pass/id1493489553/reviews - App overview in markdown: https://appshunter.io/ios/app/mastercard-travel-pass/id1493489553.md - Rating breakdown: 5★ 8,791 · 4★ 624 · 3★ 163 · 2★ 61 · 1★ 253 ## What do users think of Mastercard Travel Pass? Overall sentiment: negative **Pros** - 👍 Easy to access lounges - 💡 Good app, simple and efficient - 🚀 Lounge access is easy **Cons** - 🐛 Keeps logging out - 🐛 Doesn't work, lots of issues - 🔒 Insecure, requires too much personal info - 🐛 Registration and sign-up problems - 🐛 Unreliable, inconsistent performance - 🐛 Doesn't support certain countries/cards **Commonly reported bugs** - Frequent timeouts and connectivity issues - Country of issuance dropdown not working - Inconsistent behavior between app and website **Most requested features** - Add Apple Wallet support - Improve password management integration - Display lounge meal times ## Newest reviews (10 of 453) ### 2/5 — Unable to reset password *2026-08-19* This app is having some bugs may be as i am unable to reset my password, been trying for past 1 week but when i enter my registration email ID then the 6 digit OTP never comes. What to do for login? ### 4/5 — Almost perfect *2026-07-22* Great app and very useful for accessing airport lounges while traveling. But it would be even better with a French (France) language option. ### 2/5 — App has terrible UX *2026-05-26, version 1.9.8* This app acts like it’s the master key to a bank vault or Fort Knox. Can’t paste passwords, MUST manually type in. Randomly disables FaceID after you’ve enabled it, doesn’t accept your email as login, needs membership number .. Come’on guys, it’s just a travel app for 10% off overpriced airport food and Fast Track. ### 3/5 — Review *2026-03-13, version 1.9.4* Not functioning outside Egypt ### 5/5 — Good app! 👍 *2026-02-22, version 1.9.3* It works well. Makes traveling so much more comfortable. ### 1/5 — Never pre-ask for reviews *2026-02-06, version 1.9.2* Pre-check if I “like the app?” Gonna be ★☆☆☆☆ always ### 5/5 — Easy to use app *2026-01-23, version 1.9.2* Easy to use app, great having lounge access 👍🏽 ### 4/5 — Very nice, so much *2026-01-22, version 1.9.2* good ### 5/5 — User Friendly *2026-01-20, version 1.9.1* What more can you ask from an app. Simplicity at its best. ### 5/5 — Best *2026-01-20* Good and the best ## Most critical reviews (10 lowest-rated) ### 1/5 — Don’t bother *2026-07-31, version 2.0.3* It’s pretty useless. Still haven’t found a lounge in Europe or Asia that I can use. ### 1/5 — Very bad *2026-07-29* I cannot login using the Airport Experience old app, neither could create new credentials! The user interface prevents using the copy and paste function! 😡 Why? So, I cannot copy my card number from the bank app to paste it here!!! How am I supposed to do it? Write it on a paper?! Come on!!! ### 1/5 — Pointless, ineffective, disappointep *2026-07-18, version 2.0.3* Sadly, not accepted even when you click to get the voucher and redeem it. At “Ya Esta” at Bogota Airport there is a poster that looks exactly the same as the app. The cashier insisted that it was not accepted. I politely asked him to use the voucher, we clicked to redeem it, and he scanned it and it didn’t work. He told me to use a visa pass instead. This was baffling because the icon of this Mastercard app is the exact picture of the displayed poster. Save 15.5%, didn’t happen! ### 1/5 — Just doesn’t work *2026-07-14, version 2.0.3* Log in doesn’t work properly. Can log in on my phone sometimes but can’t on another device. Wonts end password resets. Basics are poor ### 1/5 — Complaints *2026-06-25* You must remove this 1$ use criteria it is a headache for person traveling twice in a year if forgot to spend then I can’t use the service or you can swap 1$ at airport lounge to make easy for customer ### 1/5 — App is rubbish - should be zero stars *2026-05-31, version 1.9.8* Cannot register and will not permit me to proceed with out verifying card that then says card is not acceptable ### 1/5 — Why can't I use the app to scan my pass if there's a new version available? *2026-05-24, version 1.9.8* I am roaming on limited data and cannot use it to update the app. Let me use it without updating, this is so trash. ### 1/5 — Why force update *2026-05-22, version 1.9.8* It’s not like this is a banking app ### 1/5 — Hit & Miss *2026-05-11, version 1.9.7* When travel pass works and is accepted it is great. Way too often (especially Heathrow) lounges are booked out by airlines and the lounges don’t allow walk ins. ### 1/5 — No copy paste *2026-02-09, version 1.9.3* No support for copy and paste of credit card or password etc or password manager support for a strong password. I had to simplify my password so it would pass the requirements. ## Most praised reviews (10 highest-rated) ### 5/5 — Review *2026-08-13, version 2.0.3* Looks great and easy to use ### 5/5 — Facilité et efficacité *2026-08-06, version 2.0.3* L’utilisation est facile ,le service est professionnelle et on peut l’utiliser partout . ### 5/5 — Travel companion *2026-07-28* Travel pass is like a Travel Companion, with you in your solo or group travels ### 5/5 — Lounge facilities *2026-07-07* Very easy and convenient Lounge Access ### 5/5 — Dr *2026-06-08, version 1.9.8* Great to have on all your travels ### 5/5 — Sydney *2026-06-05, version 1.9.8* You guys were great when we were stuck in Sydney for delayed flight to Canada and you showed us the way through the app to get into the lounge which made the whole thing much more enjoyable ### 5/5 — طرابلس. ليبيا *2026-06-01, version 1.9.8* ‏تطبيق اكثر من رائع ### 5/5 — New CB App *2026-04-30, version 1.9.6* Nice addition to my travel options. Keep adding options please ### 5/5 — Captain Rafat Wasef *2026-04-13, version 1.9.4* Great service! ### 5/5 — Reception Staff *2026-03-27, version 1.9.4* I wish they could be more welcoming the visitors, instead of like having visitors unwelcoming. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*