# Matalan - Online Shopping — user reviews > 167 indexed App Store user reviews of Matalan by Matalan Retail Limited, rated 4.90/5 from 61 ratings. - Source: https://appshunter.io/ios/app/matalan-online-shopping/id877554374/reviews - App overview in markdown: https://appshunter.io/ios/app/matalan-online-shopping/id877554374.md - Rating breakdown: 5★ 58 · 4★ 2 · 3★ 1 · 2★ 0 · 1★ 0 ## What do users think of Matalan? Overall sentiment: mixed **Pros** - 👍 Easy navigation and user-friendly interface - 💰 Great prices and frequent discounts - 🛍️ Wide product selection and variety - 📦 Convenient click and collect service - ⭐ Excellent in-store customer service - 🎁 Good quality clothing at affordable prices - 📱 Mobile app convenient for browsing - 🚀 Quick checkout process when working - 💳 Multiple payment options available **Cons** - 🐢 Slow app and website loading times - 🐛 Frequent app crashes and freezing - 💳 Payment processing issues and failures - 🔐 Login and authentication problems - ❌ Discount codes not applying at checkout - 📵 Apple Pay not working on app - 🔄 Poor back button navigation functionality - ⚠️ Inconsistent inventory between online and stores - 💸 Unexpected delivery charges for click and collect - 🎯 Difficult search and filter functionality - 📊 Limited stock availability online - 🔧 Technical glitches and bugs throughout **Commonly reported bugs** - App crashes on startup with red splash screen - Freezing during checkout process - Keyboard visibility blocking voucher code entry - Basket clears when app is closed - Back button doesn't return to previous page - Search results showing irrelevant items - Orders tab showing blank - Autofill password feature not working properly - App not full screen on iPad - Filters not working correctly - Page loading extremely slow - Discount codes not accepting input - Wishlist items disappearing randomly - Apple Pay button not initiating payment - Website pages jumping and opening/closing randomly - Account recognition issues with date of birth format **Most requested features** - Dark mode option for accessibility - Barcode scanner functionality - Google and Facebook sign-in options on app - Add Matalan card to Apple Wallet - Improved wishlist with easier navigation - Real-time stock level visibility in stores - Reserve items online feature - Better search functionality across app - Larger size options for men (XXL, XXXL) - Work wear clothing section - Dog product section restoration - Inside leg measurements for trousers - Improved filter options - Option to remove promotional pop-ups - Apple Pay support for click and collect orders ## Newest reviews (15 of 167) ### 2/5 — Quizzical *2026-08-31* Latest update (August 2026) has improvements but you can no longer zoom in on the images. Without being able to see the detail of products it’s somewhat useless. Also where have the reviews disappeared to? I depend on customer feed back to make an assessment. Lastly, I do wish the length of clothing would be routinely provided esp for trousers, jeans etc to avoid wasting time ordering and repeatedly having to return clothing due to lack of this detail. Come on, you’ve gone to the trouble and expense of refreshing the app, can you please get the basics right? **Developer response:** Hi there, thank you so much for taking the time to share your feedback with us! The great news is that image zoom will be rolling out very soon, so keep your eyes peeled for upcoming updates. :eyes:Customer reviews are still available at the bottom of the product page if you scroll down, but thanks for letting us know they could be clearer to spot. While we currently have our general size guide on each page, I’ve passed your comments straight over to our team regarding specific garment measurements like trouser lengths. I hope this helps clear things up! If so, we’d really appreciate it if you’d consider updating your review. Thanks, Maddie ### 4/5 — Mr *2026-07-28, version 3.23.4* Very efficient in store and online ### 3/5 — Frustrating *2026-07-27, version 3.23.4* Shopped at Matalan for years always offers variety & value for money. My online experience is frustrating web site is difficult to load, changed to the app with no improvement tried to login but couldn’t,, tried to put clothes in bag but couldn’t! Eventually managed to place an order but took me an hour to but 3 items. It won’t stop me from trying but thank goodness I’m patient. ### 3/5 — Shirts and socks *2026-07-26, version 3.23.4* Poor website. No search option and couldn’t fine socks. Very clunky and old fashioned website. ### 4/5 — Payments *2026-06-26, version 3.23.4* Should be easier if you added Apple Pay ### 4/5 — Great Value for Money *2026-06-18, version 3.23.4* Excellent Quality ### 5/5 — Mrs *2026-04-28, version 3.23.1* I had to place my 4 times to get it to go through very annoying and frustrating hopefully the home delivery goes through without issues 🤞 ### 2/5 — App is terrible! *2026-03-14, version 3.21.0* App is awful. Nothing ever saves and crashes all the time ### 5/5 — Great website *2026-03-11, version 3.21.0* Really quick and easy website to navigate and clothing excellent this season ### 5/5 — Ernest *2026-03-10, version 3.21.0* Erisa’s customer support was excellent. Thank u Erisa ### 3/5 — Not great *2026-03-05, version 3.21.0* Took me 4 attempts to close the sale kept freezing and kicking me out. ### 5/5 — Fantastic range *2026-02-27* I went in store and purchased a few things and tried on several in the fitting room instore. After coming home I regretted not buying some of the items so I looked them up and found that they were easy to find on the App. I also received 20 % off for spending over £40 and free next day delivery. What a treat ### 5/5 — Great app to use *2026-02-27, version 3.21.0* Very easy app to use with a great shopping experience. Able to view and browse item very quickly ### 5/5 — Apple Pay Issue *2026-02-24, version 3.21.0* My order qualified for free delivery but wouldn’t apply it when trying to pay with Apple Pay ### 5/5 — Prices *2026-02-22, version 3.21.0* Always have great offers and can find what we are looking for. ## Most critical reviews (10 lowest-rated) ### 1/5 — Wrong order sent *2026-08-06, version 4.17.0 (6971)* Ordered a washing basket went to collect and wrong item sent now having to wait for refund and order again ### 1/5 — Not a smooth experience *2026-06-13* At first I tried to create an account after shopping from a link on facebook and the response was that my email address was invalid. It wasn’t! I then opened Matalan separately from a Safari search, entered the same details and it worked first time. Also, at checkout, there was no criteria mentioned about delivery charges until check out. Give us a clue in advance. I also didn’t like the way that you worded the donation to charity. I do donate to charities but like to be in control of how and when. Your wording didn’t make it clear how I could opt out and I think a donation has now been made from my account because of the confusing way in which you presented it. ### 1/5 — Petite sizes *2026-04-29, version 3.23.1* Not enough choice and popular stuff always out of stock ### 1/5 — Useless app *2026-04-13, version 3.23.0* Search never works ### 1/5 — Flaky payment integration. *2026-02-23, version 3.21.0* Flaky payment integration from iPhone. iPay fell over for no reason. ### 1/5 — Free delivery *2026-02-04, version 3.21.0* I put in the code payday which was giving me free next day delivery it wouldn’t accept it ### 1/5 — Terrible experience and over complicated steps. *2026-02-02, version 3.21.0* Way too complicated just to login and pay for something. Most annoying and time consuming ### 1/5 — Easier to view online *2026-01-29, version 3.21.0* It’s impossible to see item detail via the app. Prefer to view via website. ### 1/5 — Website *2025-12-19, version 3.21.0* Bar scan option doesn’t work. Navigation on app is appalling and filter ability is terrible. Terrible experience ### 1/5 — paying is awful *2025-12-08, version 3.21.0* why can’t i do apple pay if im doing click and collect, why does the basket close every time i close the app? how was i supposed to get my bank info ## Most praised reviews (10 highest-rated) ### 5/5 — Awesome App *2026-08-20, version 4.17.1 (6985)* Love the UI! I can now see offers quickly and it makes click and collect so much easier! ### 5/5 — Brilliant app *2026-08-14, version 4.17.1 (6985)* I find it so easy to use and love that you can easily click and collect in store ### 5/5 — Happy customer *2026-07-17, version 3.23.4* Happy customer ### 5/5 — Mr Wallis *2026-06-26, version 3.23.4* Very easy and quick to use ### 5/5 — Always good came and quality *2026-06-23, version 3.23.4* Always good value and quality fashion and homeware ### 5/5 — Bra *2026-05-30, version 3.23.3* Bra are so fashionable ### 5/5 — On line shopping *2026-05-24, version 3.23.3* Easy to use great deals online . ### 5/5 — Happy Shopper *2026-05-20, version 3.23.3* Always a good experience shopping at Matalan ### 5/5 — Great Site *2026-05-12, version 3.23.2* Great products and prices. Easy to use. Fast delivery. What’s not to like. ### 5/5 — Clothes *2026-05-09, version 3.23.2* Love shopping at Matalan great value on clothes --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-11.*